Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“Muy agradecido de haber encontrado esta empresa. Han cuidado bien mis cajas de mudanza.”

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Posted 8 months ago

¡Hola! ¡Muchas gracias por tu reseña! ⭐ Tus comentarios significan mucho para nosotros en AnyVan, y realmente apreciamos que te hayas tomado el tiempo de compartir tu opinión 💬. ¡Esperamos poder darte la bienvenida de nuevo pronto! 🚚💙 Un cordial saludo, AnyVan

Posted 8 months ago

“Very impressed with the AnyVan service. It was easy to arrange a slot, was kept up-to-date with order info then live tracking. Driver arrived and helped load and unload at the other end. Have already recommended to friends who also don’t drive!”

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Posted 8 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Good job, well done”

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Posted 8 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Terrible, damage items, lost belonings, van too small for the load, staff to slow, named driver never arrived.... Simply atrocious....”

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Posted 8 months ago

Hi There, Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating and upsetting this must have been. We can confirm that your claim is currently being looked into, and a partial refund has already been offered while this is reviewed. This is not the level of service we aim to provide, and we apologise for the stress caused. We appreciate you taking the time to raise your concerns and for bringing this to our attention. Kind Regards, AnyVan

Posted 8 months ago

“All nice people and helpful”

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Posted 8 months ago

Hi Brenda, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“The team that came to help with my move was amazing: super efficient (everything was done, with care, in under 3 hours), and very nice. I definitely recommend! :)”

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Posted 8 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Quick reliable service ,will definitely use this service again”

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Posted 9 months ago

Hi Kate, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Service was very good and I shall be using you guys again.”

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Posted 9 months ago

Hi Ola, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Prompt and efficient”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Removed £1327 WITH OUT ANY SERVICES PROVIDED. LACK OF COMMUNICATION AND PROFESSIONALISM. WE EXPECT A FULL REFUND AND COMPENSATION FOR STRESS CAUSED. WE HAD TO FIND ANOTHER REMOVAL COMPANY AT THE LAST MINUTE DUE TO LACK OF COMMUNICATION. ANYVAN THEN REMOVED £1327 FROM OUR BANK ACCOUNT KNOWING THEY FAILED TO PROVIDE ANY SERVICES. CONSUMER ACT 2015 WE ARE ENTITLED TO A FULL REFUND WITHIN 14 DAYS. THIS WILL BE TAKEN TO SMALL COURT AND THE OMBUDSMAN IF FAILURE TO PROVIDE A FULL REFUND WITHIN 14 DAY'S. AVOID READ ALL GOOGLE REVIEWS THEY ARE HORRENDOUS”

Helpful Report

Posted 9 months ago

Hi Rebecca, Thank you for your feedback. We are sorry for the frustration and stress this situation has caused. We have reviewed the booking in full and can see that on the day of the move the transport team were running later than initially anticipated. However, the revised arrival time remained within the timeslot that was booked. Following this update, you chose to cancel the move and arranged alternative movers. We can also confirm that prior contact with our team was to request an amendment to the booking date. While you have advised that you also asked for the timeslot to be amended, this was not reflected in our records or confirmed on the booking. Our team did attend the property as scheduled but were asked to leave once it was confirmed that the move would no longer be proceeding. Your complaint has been escalated to our formal complaints team, who are currently reviewing the matter and working towards a resolution. They will be in touch directly to discuss this further. Once again, we apologise for the experience and thank you for taking the time to raise your concerns. Kind Regards, AnyVan

Posted 8 months ago

“Driver arrived over three hours late, but did message to say he'd be late. They knocked off a ceiling light when moving the sofa in - the driver kindly offered to pay to replace and asked me to text bank details, but fobbed me off whenever I texted over the next few months saying he was busy and would pay soon, then eventually stopped replying. Disappointing - why offer to pay in this case?”

Helpful Report

Posted 9 months ago

Hi Steve, Thank you for sharing your feedback. We’re very sorry to hear about the damage caused during your move and understand how disappointing this must have been. Please note that any damage must be reported directly to our Customer Care team within 7 days of the removal to ensure it can be properly handled. Reporting issues outside of this timeframe unfortunately limits our ability to take action. We appreciate you bringing this to our attention and encourage you to contact Customer Care directly if there are any outstanding concerns. Kind regards, AnyVan

Posted 9 months ago

“Very punctual and great hassle-free service.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“On the day the delivery went all as expected pleased with their service”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Great experience! The driver was great, as were the communications from the company, the tracking system, the price, and the payment options; everything was excellent in my opinion. By the time everything was moved, and even before the driver had left, I felt relieved, and my anxiety was out the window. So, I would like to say a big thank you to AnyVan for this great experience. I will definitely use the company again. Thank you!”

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Posted 9 months ago

Hi Laura, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“I was kept informed every step of the way. Vasile and his colleague were prompt and the moving of the furniture from my neighbours to my house was seamless. I cannot recommend the service provided by Anyvan more highly! 10 out of 10.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Very punctual and proactive and comprehensive driver”

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Posted 9 months ago

Hi Osee, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Fantastic experience,5 stars for the driver.”

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Posted 9 months ago

Hi Rofiat, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Fantastic experience,5 stars for the driver.”

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Posted 9 months ago

Hi Rofiat, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“A conseiller Service irréprochable Merci beaucoup Je referais appel à vous et vous conseillerais Merci”

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Posted 9 months ago

Hi Kamal, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Very satisfied with the service. The guys took great care with our furniture.”

Helpful Report

Posted 9 months ago

Hi Steve, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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