Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

“Thoroughly Disappointed with AnyVan I’ve used AnyVan several times before, but this experience has left me extremely dissatisfied. My items were collected before 9 AM this morning, yet it is now 8 PM, and they have still not arrived, well past the promised delivery timeframe. Around 6:30 PM, I received a call stating the van had broken down. While I understand that breakdowns can happen and are beyond the driver's control, the only suggestion offered was to deliver my items the next day. This was unacceptable as all of my belongings were already in that van. When I contacted customer service, they were completely inflexible and unwilling to provide any alternatives or compensation. I even offered to arrange transport myself (via a van or Ubers) if they could reimburse me, but this was outright refused. It’s baffling that AnyVan doesn’t seem to have contingency plans, such as emergency drivers, for situations like this. The most frustrating part of this ordeal was dealing with the manager, Marcell. His tone was unprofessional and dismissive, giving the impression that he didn’t care to resolve the issue. He cited company policy as the reason they couldn’t use alternative transport methods like Ubers or vans, yet they allowed the driver to use a personal contact to transport my items, which also isn’t in line with their policy. To make matters worse, Marcell told me the delivery would arrive within one hour, but the driver estimated three hours. This inconsistency only added to the chaos. I spent over an hour on the phone and three hours on their online chat, where responses took up to 40 minutes each time. This entire experience has caused me extreme stress, and the lack of accountability or empathy from AnyVan has been appalling. For a company I’ve trusted multiple times before, this was an unacceptable failure. Clearly their services are going downhill and starting to lack. spend a little more money and use another service because you will not get compensated or any inch of empathy if anything happens to the van. I actually have respect for the driver to do all he can to deliver my stuff. I'm sure he will not get compensated for this either. Given the significant delay, the stress caused, and the complete mishandling of the situation, I expect a full refund or appropriate compensation for this ordeal. Anything less would further damage my trust in your service and confirm your disregard for customer satisfaction.”

Helpful Report

Posted 1 year ago

Good Afternoon Ellen, We are incredibly sorry you have not recieved a satisfactory service. Upon review, we can see that the driver made alternative arrangements to ensure your items were delivered on the same day, and a partial refund has been issued for the delay and inconvenience. We do sincerely apologise, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 1 year ago

“I was scammed so many times when I had issues with recovering my funds in my account, instead of helping out they kept on telling me to keep putting money in it which I never had access to ,until I met Astra Buglass Teams. I was skeptical about them but I decided to give them a chance,with little hope in my heart,and now I am happy they gave me a reason to smile.I now have access to my money thank u Astra Buglass Teams. a s t r a b u g l a s s t e a m s @ g m a i l . c o m WhatsApp +1 (423) 248-2140”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. Unfortunately, we have been unable to locate an AnyVan account with the details provided, and your review does appear to relate to an alternative company. Should we be able to assist further, please do not hesitate to reach out via customercare@anyvan.com Kind regards, AnyVan

Posted 1 year ago

“AnyVan's one job is to move items safely and securely from A to B. My items arrived damaged and broken, and they lost several of my boxes. I went through a long and miserable process of back and forth emails/phone calls re missing items, which they did not want to compensate me for. The Customer Care team is rude, unhelpful, and deliberately obstructive. Avoid using this company.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Upon review of your account, we can see a refund has been issued for the damaged boxes, and the missing items. We would like to thank you for taking the time to leave your feedback, and do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“Very efficient and helpful service - I was really impressed.”

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Posted 1 year ago

Hi Andy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“They are fast and careful about items”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great job. Came early and were careful. I will use again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“The two movers that turned up were courteous, professional, capable and efficient. Respectful of me and my belongings, they were friendly and fit for the job. Appreciates”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“What a rubbish removal company. Items stolen, stuff damaged Don't use go with someone reputable”

Helpful Report

Posted 1 year ago

Good Afternoon, We are incredibly sorry you have not recieved a satisfactory service. Unfortunately, we are unable to locate any bookings with your account details. Please could you email qualityandresolutions@anyvan.com with your reference number so we can review this further? Kind regards, AnyVan

Posted 1 year ago

“Prompt, quick, friendly service. The two guys that picked up (and delivered) our stuff couldn’t have been friendlier. Polite and helpful they arrived a delivered exactly on time. Perfect”

Helpful Report

Posted 1 year ago

Hi Neil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very easy to book. Driver and assistant polite and respectful keeping me informed of timings. Would recommend. Also I found to be realistically priced.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Very friendly & efficient service”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Awful, awful, awful. Turned up hours late, didn't have any equipment (no trolley and the van didn't have a lift on the back). It was honestly like they'd never moved anything before! The whole experience made my home move considerably more stressful. Avoid!”

Helpful Report

Posted 1 year ago

Good Afternoon, We do apologise you are unhappy with the service provided, and for the late coming of your driver. Upon review, we can see a partial refund has been issued for the missed time slot. In relation to Transport Providers lack of equipment, although it is advisable that Transport Providers carry trolleys, this would only be necessary should there be a considerable walking distance, or any items which are particularly heavy. In this instance we can see that all items were transported successfully, however, we do appreciate your feedback and we are incredibly sorry for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“Punctual polite and good value”

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Posted 1 year ago

Hi David, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“All went fine and the chaps that did the job were very helpfull and careful”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“anyvan is very good or to say it better bloody good”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“great service- always use them from now on”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Really good, the men that came to help were so hard working and fast and got the van loaded so quickly.”

Helpful Report

Posted 1 year ago

Hi Abi, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Avoid this removal firm at all costs. My experience with them was nothing short of a nightmare. They extorted an extra 50% charge because of a minor error in the moving date, showing zero flexibility or willingness to compromise. Then, during the move, they destroyed my £500 chest of drawers, only to blame me, claiming it was “cheap furniture” and not real wood—an insulting and baseless excuse to dodge accountability. When I attempted to file an insurance claim, it was outright rejected without any chance to discuss my side. The company relied entirely on the movers’ dishonest claims that the item was “already broken” and even blamed a supposed “previous removal team”—which was laughable, as I had moved it myself in pristine condition. The claims process was a joke, designed to leave customers helpless while they cover their own incompetence. The movers themselves were a disgrace—rude, careless, and completely unprofessional. They communicated exclusively in a foreign language, making it impossible to understand what was happening in my own home. They handled my belongings with zero care, rushed through the entire process, and repeatedly said they had another job to get to, as though my move was an inconvenience to them. This company is dishonest, exploitative, and staffed by unprofessional workers who have no respect for your property or your time. If you value your sanity and your possessions, steer well clear of this sham of a business.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are sorry to hear you are unhappy with your AnyVan experience. Upon review, we can see you had requested to change the date of the move, one day prior to the date of the booking. AnyVan does offer flexibility with date changes, however, should you wish to reschedule within 48 hours, fees are due as AnyVan have already made plans with our Providers to fulfil the booking on the day specified. In relation to the damages reported, we can see that the team have requested relevant evidence such as images prior to the move, and proof of purchases. Unfortunately, as the relevant evidence has not been supplied, and the items were collected from a storage unit, we were unable to verify that the damages were caused as a result of the move. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“I moved two-bedroom house with AnyVan, from one city to a storage unit at another. Everything was ok initially, although they scammed me into paying additional charges on the day, on various things like eg boxes being not made from cardboard but plastic. The big problems started at the destination, as the drivers refused to carry the items there, even though they supposed to move them in the room I'd instruct them to, claiming that AnyVan booked them for another move too fast and they had to leave me with everything in front of my storage warehouse. They then spent an hour on nothing - waiting for AnyVan to contact them to confirm that they could, in their grace, ''help' me with moving things they were contracted to move. They then just left everything on trolleys in front of my storage and left while I had to move almost everything myself. This is not to mention all the other additional on-the-day charges such as £100 for the drivers walking 30 rather than 20 meters and them living mess in my bathroom. This was an absolutely unpleasant experience and I will never use AnyVan again. I've been trying to get this sorted for a few months now and they - only recently - offered to pay back ~8% of what I paid but I find this ridiculous and am now opening the case with ombudsmen etc..”

Helpful Report

Posted 1 year ago

Good Afternoon Tony, We are incredibly sorry to hear you are unhappy with your AnyVan booking. AnyVan is an inventory based company, therefore, the cost you pay is based on the items which have been listed. Should additional items be present, our Transport Providers will accommodate these should they have the space to do so, however, additional charges would apply. We can see from the list of additional items supplied, this also included an extra Sofa Bed, which had not been accounted for. Upon review, we can see you have discussed the matter with our service quality team, and a partial refund has been offered. Kind regards, AnyVan

Posted 1 year ago

“I wish we had used AnyVan in the past, years ago! Excellent in every way from the great tracking service and phone contacts. Everything was delivered safely and exactly on time. On top of that, Dave and his mate were more like friends you hadn't seen for a while. Great craic too! Many thanks!”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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