ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.37

3.4 Rating 2,621 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I,m very grateful it really worthy the money, the guys have been very helpful and respectful, very educated staff and for my suprime they speak my language spanish , making the job much better Thankyou guys class A”

Helpful Report

Posted 1 year ago

“A very disappointing stressful experience. Took 12 hours for my belongings to reach their destination. At 9pm at night they finally reached the destination. The team who loaded the van, were not the same team unloading. So they had no idea of the items they had in the van. Heavy items were packed on top of fragile boxes. My sofa was laid on the floor upside down and on top of the base heavy boxes were placed, which ripped my sofa. Broken and damaged items in the storage unit when I unpacked it. And no assistance when I was asked to send photos to customer service. Would not use again!”

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Posted 1 year ago

“Excellent service. Two nice guys delivered. I am so happy the delivery Thank you for your help.”

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Posted 1 year ago

“I’ve used Anyvan twice. They send at least two team members who are always happy to help with making your belongings get to where they need to go in your new accommodation.”

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Posted 1 year ago

“I cannot begin to describe the total disaster that was AnyVan! I paid almost £1,100 to move a one bed flat from East London to Surrey. Significantly more than other quotes I had received, but felt assured by the pack and move service I completed the list of items - to include the usual, bed, sofa etc - and 10 boxes - that I had packed myself. Should also note - I had packed majority of the contents myself and labelled etc. So - day of move - 2 guys show up, survey the flat and say that they are only going to take the furniture that I had ticked (the big stuff) and would only take boxes they pack - unless I pad more money of course!! Long story short - they left all of my clothes, even my bedding (thrown on the floor). They even emptied out a garden box and just took the empty box, leaving contents outside. An absolute disgrace that made an already stressful situation, a total nightmare. Note: I have moved several times and never experienced anything like this. I called customer service and got nowhere. Long story short(er) - I have had to pay for another van to collect my stuff and highly urge others to avoid! Well and truly fleeced.”

Helpful Report

Posted 1 year ago

“Shocking company. Van booked for 9am to 10am, nobody turned up. Rang the company who said they would try and get another driver as the first one had cancelled. After several phone calls nobody turned up, no phone calls from AnyVan to explain anything. We ended up telling them to refund our money and we ordered a self drive van to sort it ourselves. Do not use this company.”

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Posted 1 year ago

“Fantastic service and will be recommending AnyVan”

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Posted 1 year ago

“I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic. Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience. To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable. Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.”

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Posted 1 year ago

“Very reliable, I would use them again.”

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Posted 1 year ago

“very happy with delivery transported my car to me”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Driver was on time, very professional, helpful, and polite. Delivery was top-notch. Will recommend AnyVan anyway.”

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Posted 1 year ago

“Excellent service throughout the process which included communication channels, tracking, prompt collection & delivery. Our driver was great! Recommended.”

Helpful Report

Posted 1 year ago

“Excellent from start to finish and will use again.”

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Posted 1 year ago

“Very good service.”

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Posted 1 year ago

“Do not use this company They will damage your items They don't use proper delivery drivers just someone off the street with a batted ex post office van So beware they're cheap for a reason”

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Posted 1 year ago

“Great service and value, driver was so helpful. Will definitely use again.”

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Posted 1 year ago

“Great service and value, driver was so helpful. Will definitely use again.”

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Posted 1 year ago

“Shockingly horrid service from AnyVan! Our furniture were damaged and stained after the move. The mattress was moved without a mattress cover, which AnyVan had assured us would be provided. The mattress ended up being super dusty with stains and marks all over them. Our pristine bedframe and study table also suffered deep scratches on them with paint peeling off. We have video footage of them transporting our furniture without properly securing them, which likely contributed to the damages during the move. We had subsequently left feedback to AnyVan but they ghosted us. This is highly unacceptable for any moving company, and to prevent others from suffering the same bad experience, I would caution everyone to steer clear of this company!”

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Posted 1 year ago

“Great job done. Arrived when they promised and three men to do the work. I would recommend to anyone.”

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Posted 1 year ago

ANYVAN is rated 3.4 based on 2,621 reviews