Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

Helpful Report

Posted 11 months ago

Good Morning Vipin, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the fine with our customer care team, and a partial refund has been issued in light of the reduced fine recieved. We do sincerely apologise for any inconvenience caused, however, understand the matter is now resolved. Kind regards, AnyVan

Posted 10 months ago

“This company make the mistake of outsourcing their moves to local companies who are not only unprofessional, ill-equipped and incapable of executing on behalf of AnyVan's serviced commitment. Not only does AnyVan refuse any sort of responsibility or attempt to rectify or support your move once these external companies get involved they will bounce you around different call center people, and ignore the very real threat on the ground from aggressive and unhappy contractors. Even after providing two video surveys and planning for extra items in the case, being fully transparent with every aspect of the move, the driver accused us of lying about the items for moving, refused to take items, and didn't accept clear evidence this was not the case. He continued to tell us what and how things would go above and outside our anyvan contract/commitment and over four hours proceeded to confront, nitpick, and aggressively speak to us like we had booked the service with him. After expressly telling AnyVan to communicate that this man should stop speaking to us and communicate his frustrations with them, they did nothing to allay the verbal attacks in our driveway, during loading, and at the end of what should have been a straightforward move. When we finally had everything out, and the driver had left I requested a complaints contact from Sandy, so I could escalate the issue to a team specifically able to deal with this experience she refused to give it to me, she also insinuated because my husband didn't specify the complaints in her cryptic request for information we are no longer allowed to complain or escalate the issue to a resolution team. We felt unsafe, untrusting, and like we were being accused of being deceitful. For a move that cost us over £1000 the way in which we were spoken to and dismissed was nothing short of disgusting. Do not work with AnyVan, they have no way to resolve issues, they do not vet and train their external contracted movers and they trick you into believing the service you get during sign up is what you can expect for the duration of their offering.”

Helpful Report

Posted 11 months ago

Hi Tisha, We are incredibly sorry to hear you have not recieved a satisfactory service. We can see a member of our team attempted to reach out to you regarding this, however, we have not recieved a response. Please could you kindly respond to the email sent on the 17th March so we can discuss this further? Kind regards, AnyVan

Posted 11 months ago

“Brilliant service”

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Posted 11 months ago

Hi Alan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“Great service”

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Posted 11 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“10 minutes ago New Terrible on-the-day & post-move service from AnyVan. The removal team did not seem to have any experience moving as it took over 6 hours to empty a lightly furnished 2bed flat & they smashed my dining room table & a lot of my furniture was scratched and dented when it arrived at my new home. My family helped empty the van on arrival as they were taking so long we didn’t want them still unpacking at midnight! I was really surprised by the poor service after reading lots of positive reviews and their 5* marketing claims. When complaining to AnyVan’s customer service team I was offered £20 credit as compensation (less than 2% of cost & credit which I wouldn’t use as won’t be moving again & wouldn’t use AnyVan anyway!) and was promised a call back within 24hours by a supervisor. When I phoned again having not received the callback I was told my request for a call had been rejected & I won’t be able to discuss my complaint further. I’m not one to normally bother writing bad reviews, but the service from AnyVan was truely so terrible I would recommend just hiring a local van team yourself for so much cheaper as that’s affectively what AnyVan is but with a massive mark up - don’t waste your money!”

Helpful Report

Posted 11 months ago

Hi Abbie, We are sorry to hear you are unhappy with your AnyVan booking. We have been unable to locate any bookings with the email address provided. Could you please email us at qualityandresolutions@anyvan.com with your booking reference number so we can assist further? Kind regards, AnyVan

Posted 11 months ago

“Everything went smoothly.”

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Posted 11 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“Excellent service from initial phone request to delivery. This was a very short notice job. Phoned my request through on Thursday late a.m and my item delivered by Friday.Communication excellent by text and tracking service to see progress of my item. Picked up in time window and delivered on time too. 2 man job and both very polite. My item was delivered in perfect order. Thankyou ANYVAN. I will definitely use your service again”

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Posted 1 year ago

Hi Sue, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“Amazing. First time I used. Highly recommend service”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“All went well!”

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Posted 1 year ago

Hi Fil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“The people were very helpful”

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Posted 1 year ago

Hi Gihan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“I've always depended on Anyvan to transport my goods from a piano to half my kitchen. I'll continue to call on you when I have need. Your drivers are always polite and friendly. Thank you.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“Reliable, affordable and swift.”

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Posted 1 year ago

Hi Ahmed, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

Helpful Report

Posted 1 year ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 1 year ago

Hi JM, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Was expecting to there to shift items. But two guys shifted fridge/ freezer efficiently to my address. No hassles?! Terrific. Thank you”

Helpful Report

Posted 1 year ago

Hi Will, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 year ago

“Reasonable price considering the short notice. Excellent communication. Job was done within time.”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Very efficient service. We were kept upto date every step of the way with collection and delivery times too. Would definitely use again. Excellent prices too. Everything went like clockwork”

Helpful Report

Posted 1 year ago

Hi Judy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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