ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

3.4 Rating 2,888 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from initial phone request to delivery. This was a very short notice job. Phoned my request through on Thursday late a.m and my item delivered by Friday.Communication excellent by text and tracking service to see progress of my item. Picked up in time window and delivered on time too. 2 man job and both very polite. My item was delivered in perfect order. Thankyou ANYVAN. I will definitely use your service again”

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Posted 11 months ago

Hi Sue, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 10 months ago

“Amazing. First time I used. Highly recommend service”

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Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 10 months ago

“All went well!”

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Posted 1 year ago

Hi Fil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 10 months ago

“The people were very helpful”

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Posted 1 year ago

Hi Gihan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 10 months ago

“I've always depended on Anyvan to transport my goods from a piano to half my kitchen. I'll continue to call on you when I have need. Your drivers are always polite and friendly. Thank you.”

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Posted 1 year ago

Posted 10 months ago

“Reliable, affordable and swift.”

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Posted 1 year ago

Hi Ahmed, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 11 months ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

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Posted 1 year ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 1 year ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 1 year ago

Hi JM, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Was expecting to there to shift items. But two guys shifted fridge/ freezer efficiently to my address. No hassles?! Terrific. Thank you”

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Posted 1 year ago

Hi Will, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

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Posted 1 year ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 year ago

“Reasonable price considering the short notice. Excellent communication. Job was done within time.”

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Posted 1 year ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Very efficient service. We were kept upto date every step of the way with collection and delivery times too. Would definitely use again. Excellent prices too. Everything went like clockwork”

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Posted 1 year ago

Hi Judy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“The guys turned up early which is great when you’re moving house! They helped move the big stuff which was perfect as it saved me a lot of stress. Very polite and helpful guys. Thanks for playing your part in the move anyvan!”

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Posted 1 year ago

Hi Kyle, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Quick to respond with a competitive price (despite needing it moved the next day) Picked up vehicle from east London and dropped off in Cheltenham the same day. Polite and helpful driver.. Highly recommended and I will use them again!”

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Posted 1 year ago

Hi Alan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Gordon was nice”

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Posted 1 year ago

“Excellent service in every way. Thoroughly recommend.”

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Posted 1 year ago

Hi Josephine, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, Emma

Posted 1 year ago

“Excellent service from the 2 removal men, very friendly and efficient, they listened to any instructions I gave them and on the whole they made moving home a lot less stressful!!.”

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Posted 1 year ago

Hi Chris, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, Emma

Posted 1 year ago

“Booked and paid for vehicle transport that never happened. Broken promises from Monday to Thursday costing me extra £72 in storage and counting. Still not resolved. ABSOLUTE COWBOYS, DO NOT use these liars. This is not made up, i have emails as proof and they say they record calls so all the evidence is there.”

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Posted 1 year ago

Hi Paul, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

ANYVAN is rated 3.4 based on 2,888 reviews