Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

“Most of our furniture was broken, scratched or damaged by brown tape. They charged us a ridiculous amount on the day (£500) for extra boxes after we had booked for the amount of boxes recommended by their staff. Very difficult to book a redelivery. Terrible all around”

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Posted 3 months ago

Hi Sara, Thanks for taking the time to leave your feedback, and we’re really sorry to hear about your experience. We completely understand how frustrating it must be to receive items in a condition that’s anything less than perfect, and we do apologise for the inconvenience this has caused. While our policy does require customers to notify us of any damage within three working days, we’ve made an exception in your case and have already raised a claim on your behalf. To move forward, we’d really encourage you to get back to us within the next five days with the information we’ve requested. Please bear in mind that if it’s submitted outside of this timeframe, the claim may unfortunately not be accepted. Kind Regards, AnyVan

Posted 3 months ago

“Helpful and on-time driver. Highly affordable.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Charged almost double the price originally quoted. Then sent me the wrong confirmation. Spent almost 6 hours trying to resolve over WhatsApp and was put on hold for an hour with no resolution. Do not recommend!”

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Posted 3 months ago

Hi There, Thanks for your feedback, and we’re really sorry for the hassle you experienced — especially the time you spent trying to get things sorted. We’ve looked into the issue and can confirm it’s since been resolved. We do appreciate your patience throughout, and thank you for your understanding. Kind Regards, AnyVan

Posted 3 months ago

“Efficient and strong chaps! And definitely knew what they were doing.”

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Posted 3 months ago

Hi Jamie, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Everything was great! Collection and delivery was on time with a polite friendly driver and helper. Saved us the hassle of hiring a van and trying to move it ourselves. Worth every penny. Would definitely recommend.”

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Posted 3 months ago

Hi Beverley, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Excellent service provided details of the move day before and gave live tracking 2 hours before arriving and was amazing delivery would definitely use again and good for price especially for a weekend everywhere else was like 80-130 pound for the weekend these guys was 55”

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Posted 3 months ago

Hi Chloe, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“I totally recommend Anyvan. This is a very good company. They arrived on time and were very helpful through the whole process. The driver was friendly and helpful. The only thing I would suggest is allowing people to travel in the van. I do not drive, so I had to take buses. I arrived at my new address 20 mins after the driver, which means he had to wait. Thank you Anyvan, keep up the good work!”

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Posted 3 months ago

Hi Nathalie, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Very good , professional service , friendly”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Very efficient and helpful, helped me move from manchester to london, definitely worth the money.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“They arrived when they said they would. They were courteous and they helpfully carried the items round the back for me.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Anyvan sent a vehicle that was too small I had to pay another £800.00 to get them to second a second vehicle which arrived about 5.30pm and the move took 2days instead of one. They broke some of my belongings and damaged most of my furniture. I had to buy bubble wrap to enable them to pack fragile items. DO NOT USE THEM THEY ARE NOT COMPETENT”

Helpful Report

Posted 3 months ago

Hi Christine, Thanks for your feedback, and we're genuinely sorry to hear about your experience. We understand how frustrating and disappointing this must have been. The van size was arranged based on the inventory list that was confirmed with you via email prior to the move. Unfortunately, the list provided didn’t reflect the actual volume of items, which meant a second vehicle had to be arranged later in the day. We absolutely recognise how inconvenient this would have been, especially with the move taking longer than anticipated. In regard to the damage, we do need to clarify that we were only notified of this on 7 July, while your move took place on 3 March. As this falls well outside our required notification window, we regret to advise that we are unable to proceed with a damage claim on this occasion. We truly wish this had been raised with us sooner so we could have addressed it appropriately. We’re sorry again that your experience fell short of expectations, and we appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 3 months ago

“Debo reconocer que no estaba muy convencido de fiar mi mudanza internacional a una empresa que no conocía de nada, pero todo ha salido perfecto, a un precio muy competitivo.”

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Posted 3 months ago

Hi YSH, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, Emma

Posted 3 months ago

“Took my money then didn't arrive to do my house move. Contacted Anyvan via emails but i haven't heard back from them. Dreadful company. Don't use them as they are obviously unreliable.”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. We're truly sorry for the inconvenience caused. A member of our Service Quality Team has since been in touch, and we’ve arranged a full refund in recognition of the disruption to your move. We know how important it is for things to run smoothly on moving day, and we’re sorry that we fell short on this occasion. Your feedback has been taken seriously and shared with the relevant teams to prevent this from happening again. Kind regards, AnyVan

Posted 3 months ago

“Rubbish let me down at 7pm the night before my move. No help and still waiting for my money back.”

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Posted 3 months ago

Hi Raymond, Thanks for your feedback, and we’re really sorry again for the disruption caused the night before your move. At the time, we were still actively working on resolving the issue and had every intention of completing the booking as planned. However, as you requested cancellation before we were able to finalise the arrangements, the job was subsequently cancelled as instructed. A full refund has now been issued, and we do appreciate your patience up to that point. Kind Regards, Emma

Posted 3 months ago

“We used Any Van just over a week ago and would never recommend them to anyone. They damaged EVERY single piece of furniture and clearly had no clue how to pack furniture. They had no packing materials, just a few bits of cardboard on the floor of their van. They charged us extra money to move a wardrobe that they’d initially said was in the price and we spent most of the day going back and forth between our old and new home because they said they couldn’t fit everything in their van! Do not trust this company. They are an absolute scam who outsource to unprofessional people who have no clue what they’re doing. We’ve tried getting through to their complaints as they told us they were fully insured and now they won’t pick up.”

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Posted 3 months ago

Hi Taj, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“No issues. Polite and efficient”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“They were brilliant. Great communication”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Perfect service, great comms and great care taken of my car, thank you”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“A very helpful reminder and prompt delivery. A reliable courier service.”

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Posted 3 months ago

Hi Darren, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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