Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

“Excellent service. Quick to book, no hidden fees, and kept me informed throughout the collection and delivery. Being able to track the driver was great so that I could make plans to be in when needed.”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Moving a grand piano - 2 men to tackle a 3 man job (result of a mangled message) but they tackled it imaginatively, cheerfully & willingly. I was very impressed. I was also impressed by the ease of arranging the job.”

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Posted 5 months ago

Hi Tom, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“AnyVan moved my daughter and damaged my car in the process. They admitted responsibility and I was subsequently offered £43! I have repeatedly requested their insurance details and they have failed to provide them. The damage will cost hundreds of pounds to rectify. They have been a nightmare to deal with and don’t seem to behave like a normal company. AVOID if you value your property and sanity.”

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Posted 5 months ago

Good Afternoon Mark, We are incredibly sorry to hear that damage may have been caused during your daughters move. We have been unable to locate any bookings with the email address provided. Please can you email qualityandresolutions@anyvan.com with your booking reference number? Kind regards, AnyVan

Posted 5 months ago

“First time using AnyVan, but I was delighted by the value, service and comms”

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Posted 5 months ago

Hi Mark, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Great service all the way, what a fantastic team. I would highly recommend!!!”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“The service was perfect and so efficient! I would 100% recommend as a stress-free option to move large items. Daniel was on time and kept me updated on his arrival - all ran so smoothly on the day and gave me one less thing to worry about!”

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Posted 5 months ago

Hi Laura, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“It was a fantastic experience with Anyvan, I am so happy that I have recommended you to a friend . The driver Pete is the best Thanks.”

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Posted 5 months ago

Hi Chioma, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Great service”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“This is a joke. You are being charged by the box. You will always end up paying more on the day of moving. The driver turns up late. I would definitely not recommend. It’s better if you find a local person with a van who can help you out than go through big companies. I was not happy. I ended up paying much more than quoted”

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Posted 5 months ago

Hi there, We are incredibly sorry to hear you are unhappy with your AnyVan experience. We have been unable to locate any bookings with the email address provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 5 months ago

“I was told it would cost £49.99 per week to store various items- I gave a very specific list, there was no room for misunderstanding. 10 days after the items were moved into storage I have finally had an invoice and they have told me that in fact the charge is £134.97. Somewhere in the small print of the contract it says that they can charge more if the items don’t fit into the intended unit, but for them to be trying to charge me over 2 1/2 times as much is outrageous. I actually feel as though I fell some sort of scam. I shall clearly be moving my items out of the storage they organised as soon as possible. Do not use them.”

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Posted 5 months ago

“They do what they say they’re going to do!”

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Posted 5 months ago

Hi James, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Very helpful company. Excellent communication about timing etc. And easy to arrange. Thanks.”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Great communication Friendly and helpful driver plus one Good price Would recommend ⭐️”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“The whole process was very fast and simple to orgainse. We were informed of every step and the delivery men were pleasant and efficient. Would certainly use this service again.”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“On time, polite and efficient service.”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Very happy with there service Very polite and very professional and amazing value for money would definitely recommend to family and friends”

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Posted 5 months ago

Hi Sam, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Absolutely amazing. Two lovely guys came, on time, and made the job look so easy. Definitely would recommend/use again.”

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Posted 5 months ago

Hi Linda, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“We had an amazing experience with AnyVan from start to finish. It’s really important to complete the inventory as accurately as you can. I’d left quite a few things off so was charged the extra which I expected. We moved from a 4 bed house and the final price was £600 less than the next quote we received. Would highly recommend. The crew came from Luton to Margate to move us. Superb!”

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Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

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Posted 6 months ago

Good Morning Vipin, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the fine with our customer care team, and a partial refund has been issued in light of the reduced fine recieved. We do sincerely apologise for any inconvenience caused, however, understand the matter is now resolved. Kind regards, AnyVan

Posted 5 months ago

“This company make the mistake of outsourcing their moves to local companies who are not only unprofessional, ill-equipped and incapable of executing on behalf of AnyVan's serviced commitment. Not only does AnyVan refuse any sort of responsibility or attempt to rectify or support your move once these external companies get involved they will bounce you around different call center people, and ignore the very real threat on the ground from aggressive and unhappy contractors. Even after providing two video surveys and planning for extra items in the case, being fully transparent with every aspect of the move, the driver accused us of lying about the items for moving, refused to take items, and didn't accept clear evidence this was not the case. He continued to tell us what and how things would go above and outside our anyvan contract/commitment and over four hours proceeded to confront, nitpick, and aggressively speak to us like we had booked the service with him. After expressly telling AnyVan to communicate that this man should stop speaking to us and communicate his frustrations with them, they did nothing to allay the verbal attacks in our driveway, during loading, and at the end of what should have been a straightforward move. When we finally had everything out, and the driver had left I requested a complaints contact from Sandy, so I could escalate the issue to a team specifically able to deal with this experience she refused to give it to me, she also insinuated because my husband didn't specify the complaints in her cryptic request for information we are no longer allowed to complain or escalate the issue to a resolution team. We felt unsafe, untrusting, and like we were being accused of being deceitful. For a move that cost us over £1000 the way in which we were spoken to and dismissed was nothing short of disgusting. Do not work with AnyVan, they have no way to resolve issues, they do not vet and train their external contracted movers and they trick you into believing the service you get during sign up is what you can expect for the duration of their offering.”

Helpful Report

Posted 6 months ago

Hi Tisha, We are incredibly sorry to hear you have not recieved a satisfactory service. We can see a member of our team attempted to reach out to you regarding this, however, we have not recieved a response. Please could you kindly respond to the email sent on the 17th March so we can discuss this further? Kind regards, AnyVan

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews