Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ANYVAN Reviews

3.3 Rating 2,212 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

3.3

Based on 2,212 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, easy to book. Driver really helpful & friendly”

Posted 4 months ago

“WOULD NOT RECOMMEND FOR HOUSE REMOVALS I've used Anyvan in the past before but they seemed to have deteriorated recently. I did a one bedroom flat move to a house 2 hrs drive away and initial charges were about £460 but after we had loaded the van they up the price to £720 which was almost double and said if I don't pay, they wont deliver anything at all and there is no refund. I find there is no transparency in how they calculate these charges as the driver himself kept changing his mind during the delivery and it opens people up to being overcharged especially when they know you are desperate. I felt kind of played tbh, that he waited until the last moment to increase the charge and then threatened and pressured me into paying saying things like I am wasting everyone's time and saying "if you don't want I'll take out all your things now and leave. You are delaying me." It was honestly a pretty upsetting and expensive experience and I would recommend other companies like Hello Vans which my housemate used (after Anyvans denied her delivery on the day itself with no refund at all and just left), as they are a lot more flexible, upfront with their costs and better customer service.”

Posted 4 months ago

“Easy and self explanatory to book. Driver was professional and courteous. Same day delivery”

Posted 4 months ago

“WARNING. I have moved with anyvan.com. Please don't use this company they are scammers I paid for pack move and unpack and it took six hours to get to my new place. They blackmailed me to pay £300 extra on the pavement outside my old flat. They didn't unpack and damage so much stuff I'm going to trading standards. This is a good website for proper reviews of them not the many other sites that give them a good review. They knew I was disabled”

Posted 4 months ago

“ANYVAN charged me £417 for an item NOT picked up; it's still in my hallway I have paid £417 to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services agent; I passed the phone to the driver at around 2:40pm the customer services agent asked him, could he make it by 5pm as Amazon closes at that time according to ANYVAN agent; the driver said he couldn't make it by then, the agent threatened the van driver that he would be liable; he held his ground. The agent asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. the agent replied Oh God! The agent then blamed me; quoting their rescheduling charges: To reshedule a pickup ANYVAN charge 50%; over £200 in my case. To cancel a pickup ANYVAN charge 100% of the booking fee; £417 in my case. I was disgusted with the agents very aggressive posture, as it was the day of my birthday I decided not to continue talking to the aggressive agent anymore. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417; I don't trust ANYVAN who are money grabbers! You must be careful with ANYVAN many of there pickups go wrong; that's when your pain will start! Use ANYVAN at your own peril! *** PLEASE DON'T USE *** Date of experience: 22 December 2023”

Posted 4 months ago

“ANYVAN charged me £417 for an item NOT delivered; it's still in my hallway I have paid £417 pounds to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services; I passed the phone to the driver at around 3pm the customer services asked him could he make it by 5pm as Amazon closes at that time; he said he couldn't make it by then and she threatened him that he would be liable; he held his ground. She asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. I asked her to cancel the delivery; she said to cancel the delivery would cost the entire amount of £417. So I have lost all that money! Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417 I don't trust ANYVAN these money grabbers! Use these ANYVAN at your own peril! Date of experience: 22 December 2023”

Posted 4 months ago

“Paid just under£1000 for a removal service, driver never turned up, after many calls a replacement driver was assigned, 6 and a half hours after scheduled time they arrive in a van nearly as old and battered as me but by this time if a one legged man with a donkey had turned up we would have taken it. Were offered a £35 refund which is frankly insulting. Made a stressful experience a complete nightmare. Save yourself time, money and sanity and go elsewhere”

Posted 4 months ago

“great service easy to book. great communication especially being able to track the driver.”

Posted 4 months ago

“I had a long conversation with customer services the day before to book in my driver. I wanted a Night Storage Heater collected. They are heavy which is why I booked 2 men. I was absolutely transparent; I provided the company with the weight of the heater - 150 kg. The men were collecting it direct from the warehouse which is about 15 minutes away from my home. Shortly before due delivery - I received a phone call from the driver rudely demanding more money. As if I had been dishonest. Apparently the 10 bricks from the heater were packaged separately from the heater cover. Which I was not aware of, never having ordered one before. I said that I had paid for the whole heater to be picked up not just the cover. He rudely said he would phone the office. I dealt with Chelsea from Customer Services. I do appreciate that she tried to help and she was empathetic but I still had to pay additional money. I was told repeatedly that costs were made per item/inventory. I explained that it was one item - 1 x NIGHT STORAGE HEATER that had been separated by the shop. This caused a delay of nearly an hour. When the guys arrived at my door - 2 young men, over 6 foot tall, they brought in the bricks and the storage cover. It took less than 5 minutes. And at my calculations - they charged an additional £3 per brick. Absolutely pathetic. A disgraceful service. Cowboys. It is the luck of the draw - to the drivers you get. DO NOT expect any customer service or heaven forbid - COMPASSION. If they can squeeze some more money out of you - they will! I booked two men and a van as I didn't want to experience stress. I can't tell you how stressful today has been. I will NEVER use this company again. Please don't either.”

Posted 4 months ago

“It was good experience and highly recommended”

Posted 4 months ago

“Absolute rubbish experience. Damaged the item in transit and then took no responsibility whatsoever to resolve (8 weeks to get resolution is their timeline). They subcontract out their drivers. Trying to contact them is next to impossible. Avoid like the plague - not worth the hassle. Look closely at their reviews for the last couple of months - all 1 star. The 4 star overall is very misleading. UPDATE: Even if you get supplemental insurance with Zurich via Anyvan - they will not refund the Anyvan delivery charge even if they damage the item in transit. Absolutely shocking company.”

Posted 4 months ago

“very helpful, very nice, totally efficient. would recommend very highly. Bit pricey but worth it”

Posted 4 months ago

“As good as it gets.”

Posted 4 months ago

“no problems, good service”

Posted 4 months ago

“The driver +the extra man were really helpful. Due to their customer not measuring boxes and suitcase caused an issue at our collection point. They were very reasonable we paid the extra and they took the large items. I wasn't the customer, my house was where the customers items were being collected from. The collection guys are at the sharp end and do a good job.”

Posted 4 months ago

“Would recommend and use again; prompt and efficient service and good value for money.”

Posted 4 months ago

“I would give a 0 star if I could. Absolute cowboy company. 2 bad experiences when getting my new car delivered, they did not deliver on the day that was agreed. Second time I booked for a certain day, which was confirmed and my wife took an emergency holiday. This was meant to be collected at 8am nobody turned up because they did not book it correctly from their end. Then got told it was going to be between 12pm and 1pm to get a phone call at 12:05pm telling me the drivers has broken down, but get reassured it would be collected the same day. Later in the day I get another phone call telling me it is going to be the next day. The prices change daily so no compensation offered for people collecting the vehicle on a different day. It seems there is a lack of communication and nobody really knows what they are doing. Stay well away from this company!!”

Posted 4 months ago

“You pay for what you get! I hired a van with 2 men, which did at least turn up on the date required, however initially at the wrong address! Thankfully due to the ‘track my driver’ I managed to locate them and direct them back to the house. They moved my items to the new property but unfortunately dropped our American fridge freezer, which caught the door on one of the locking lugs on the truck, which damaged the door and this is where the trouble really started! We are now in the 5th week of trying to get this resolved, the driver took a photo, I took photos of the damage on the fridge door and of the lug. I emailed them and asked why they manhandled the furniture instead of using ramps, tail lift etc. I was then told that I could have specified a tail lift earlier but I assumed that 2 assistants and a van with a full list of furniture to be moved would suffice, that was how it was delivered to me in the first place! Their booking system, if they want to go down that route should recommend a particular van for a particular job, if they are experts, not leave it to the individual to work out what they think they need. As I say, this is still ongoing and not being resolved. If they are that busy, this also speaks volumes of the service you will get as they obviously have a lot of damage claims going through!! From my experience, pay a little more and avoid ANYVAN. In response to ANYVAN reply, the claims team have been investigating for 5 weeks, even with clear evidence of the damage to the door, lug that caused it and even the driver’s feet in the photo! How clear can it be! Another example of what you have to deal with. I would upload photos on here but unfortunately unable but they are on my Google review if possible customers want to see. To further update and to show how bad they are, I have just received an email from the same lady I have had a previous email from regarding the claim with the ref of the claim as a header asking me for the reference to investigate the claim. If I could give 0 stars, I would! Just an update for anyone still considering using ANYVAN, it’s now been 6 weeks since the claim and we are sitting here with a damaged fridge freezer. Look at the other reviews here and especially on GOOGLE REVIEWS to see the number of damaged goods and customer service and those that have had things settled, insignificant compensation, not covering the damage to items! This is the response I’ve just received from the claim for damage Dear Sean, Thank you for your patience whilst we have investigated your claim. Upon receipt of your claim, AnyVan have launched a full investigation and reviewed all evidence that has been provided by yourself and the transport providers. We have also corresponded with the Transport Providers allocated to your booking and our Transport Team to ensure that all relevant information pertaining to your claim is in our possession. AnyVan acts as an agent within the booking which means we must mediate with the Transport Provider in an attempt to resolve the claim. Upon review of the evidence you have provided, sadly as we have no images of the item prior to the move and due to the time lapse since this was purchased we are unable to determine the condition of the item prior to the move and that the damages have been caused as a result of the move. Despite this, we do recognise that the damage could be considered fresh and consistent with damages that could be caused during transportation or loading. Due to this, we would like to settle the matter amicably and therefore, we would like to offer you £29.00 as per 10% of your booking cost as a goodwill gesture in this instance and in full and final settlement of your claim. Should you wish to accept, please respond to this email confirming the following details: I think this sums the company up! AVOID THEM”

Posted 4 months ago

“Found them on google and they have been very efficient and also friendly and helpful to deal with . They keep you in the picture all the time the move is happening , certainly would recommend them highly”

Posted 4 months ago

“Drivers polite and punctual. Very helpful at pick up and delivery.”

Posted 4 months ago

«
1
2
...
5
6
7
8
9
»

ANYVAN is rated 3.3 based on 2,212 reviews