Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“First class service, allocated slot time excellent, would highly recommend”

Helpful Report

Posted 3 months ago

“Avoid AnyVan at all costs for international moves. I booked them to transport my essential tools and TV from the UK to Sweden for a permanent relocation. My items were collected on April 28th, with a promised delivery window of May 1st–5th. It has now been nearly a month, and my life's belongings are still sitting in a warehouse in the UK. The customer service and driver communication have been a complete disgrace. The driver refused my calls, ignored my text messages, and then lied to AnyVan management, claiming he had tried to contact me. When I finally forced an update out of them, they blamed it on a "part load" and claimed they didn't have enough items to send a consignment—something they completely failed to disclose when taking my money. They promised to keep me updated, but they have completely ignored me since May 13th. I have been forced to issue a formal Letter Before Action, and my next step is taking legal action through the UK Small Claims Court for breach of contract and the full replacement value of my tools. They take your money, lie to your face, and hold your property hostage. Do not trust this company with your belongings.”

Helpful Report

Posted 3 months ago

Hi Klajdi, Thank you for taking the time to provide your feedback. We are deeply sorry to hear about the severe delays and distress you have experienced with your international move to Sweden. We completely understand how incredibly frustrating and disruptive it is to be separated from your essential tools and belongings for this length of time, and we sincerely apologize for the breakdown in communication and the anxiety this has caused you. Please be advised that we have reached out directly to both yourself and the transport provider involved to investigate the current status of your consignment and to provide support. While AnyVan’s involvement in international moves is minimal because ultimately the arrangement is in place between the customer and the transport provider directly, we have stepped in to ensure that the redelivery process proceeds smoothly as arranged between the parties. We take your comments regarding the lack of updates very seriously, and we are committed to helping facilitate a resolution for you as quickly as possible. Kind Regards, AnyVan

Posted 3 months ago

“Denis did exactly what was asked delivered my cherished aston martin vantage.”

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Posted 3 months ago

Hi Andy, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Professional outfit. Great communication. Highly recommend.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Excellent service the lads were great quick and efficient. Brill. This is the 3rd time myself and daughter have used anyvan.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Great service and very trustworthy.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“anyvan gave me an excellent service”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Good move on the day . The guys where punctual polite and very efficient. Can't fault the service. Would definitely use the company again”

Helpful Report

Posted 3 months ago

Hi Sally, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“A good move on the morning, the guys were punctual polite efficient. Can't fault the move . Eould certainly use the company again”

Helpful Report

Posted 3 months ago

“Complain REF: AV 938 6739 We used anyvan for our business on a few occasions. Things rarely go well. The drivers often turn up late, have the wrong equipment, don't speak English , and are not properly insured to take expensive equipment. You pay upfront and are bound to their policy, so when things do go wrong you are unlikely to get your money back. It could be a good service, but for the money you're better off finding a local delivery firm.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered. Our Customer Care team has reached out to discuss your concerns and support you further. Please note that in this instance, the item was not ready for collection at the scheduled time. The driver was unable to wait as they had other moves to complete, and therefore rescheduling fees applied in line with our policies. We appreciate your feedback and are always looking for ways to improve communication and service reliability. Kind regards, AnyVan

Posted 3 months ago

“Better late than never, as apparently is their customer service motto. Do not be bothered for a “guaranteed” window—which, it turns out, is more of a vague suggestion than an actual commitment. No updates, no working tracking link, and no response from support until after the window had already passed. At one point, I had to call the driver myself, only to find out he didn’t even know about the job. So not a delay—just complete disorganisation dressed up as one. Ended up moving my own boxes downstairs just to save time, which was apparently my responsibility now. To be fair, the driver was great when he finally arrived. The company, however, was not. £20 compensation (which I declined, cause come on) on a £420 service nicely sums up how seriously they take the inconvenience and completely luck of professionalism of their so called customer service. Would I use them again? Absolutely not.”

Helpful Report

Posted 3 months ago

Hi there, We’re sorry to hear about your experience. We appreciate your feedback and understand how frustrating the delays, lack of updates, and miscommunication must have been. Our Service Quality team has reached out to discuss your concerns and offer a resolution. We also note your point about tracking and customer support and are taking this on board to improve our processes. While the driver eventually arrived and performed well, we understand this does not take away from the inconvenience caused. Kind regards, AnyVan

Posted 3 months ago

“Have to say service was really good. No complaints at all”

Helpful Report

Posted 3 months ago

Hi Jean, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“I found the service was excellent”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Excellent service the driver and his helper were polite and very efficient job was carried out very quickly with no problems and a very reasonable price.”

Helpful Report

Posted 3 months ago

Hi April, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“I was at Dunelm Beckton where I purchased a sofa set. I booked Anyvan for delivery. They gave me 6 digit reference number in no time which I gave to Dunelm’s Manager. They coordinated with each other and I was given a delivery date and time. Anyvan kept me posted about delivery and delivered the goods on same date and time. Their drivers are physically very strong and they carried the furniture through my narrow hallway without touching anything. I am happy with their service.”

Helpful Report

Posted 3 months ago

“I booked for items to go from my flat to a storage unit. I clearly told Anyvan that the storage unit does not open until 10am. So they then arranged for my items to be delivered between 07:08 and 12:08. They stated that they would be going directly from my flat to the unit. This would mean they would arrive 3 hours before my storage unit opened. So I cancelled due to their error. They accepted the removal knowing my unit wouldn’t open until 10am but refused to refund me saying it’s my fault that they booked my delivery for 3 hours before my unit opened. The move cost just under £400, was offered £10 goodwill for them booking a deliver 3 hours too early.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your feedback. We apologise for the confusion with your booking. When you booked your service, you selected a time window between 6 am and 9 am. Our system automatically processes the timeslot you select and unfortunately, the timing conflicted with your storage unit's opening hours. As you mentioned, we understand that the storage unit did not open until 10 am, and we can see how that would be frustrating. However, because the original time slot was chosen and confirmed by you, the timeslot couldn't be changed without resulting in rescheduling charges, which is why the option to cancel was provided to you. We understand that this caused inconvenience, and we regret that this situation led to any frustration. We offered a goodwill gesture but we are sorry that this did not fully resolve the issue to your satisfaction. Kind regards, AnyVan

Posted 3 months ago

“Singularly the worst moving experience I have ever had! Unprofessional driver. Useless real time customer care. You will be put in touch with an AI bot, or worse, a call centre on the other side of the world. I couldn’t amend booking online or over the telephone ahead of the booking. Once the driver, who kept me waiting around for many hours arrived in a van that was falling apart and put all of my boxes into his van, which was empty btw and I was the only drop. He then said that he refused to drive unless i paid him more money in cash otherwise he would literally throw all of my belongs out into the street. I had no choice as the storage facility was about to close. From what I now read online, it would seem to be a well practiced, highly effective, aggressive method of coercive billing. Customer care was most Unhelpful [non existent]. Would not recommend. Stay well clear.”

Helpful Report

Posted 3 months ago

Hi Alexander, Thank you for your feedback, and we sincerely apologize for the experience you had with AnyVan. We take these concerns very seriously and are currently investigating the situation to ensure this doesn't happen again. We regret that you had such a stressful experience and that communication and professionalism fell short. AnyVan does not tolerate coercive billing, and we're committed to providing transparent, reliable service. Our service quality team has already reached out to you to resolve this matter. We value your feedback and are working hard to improve our services. Kind Regards, AnyVan

Posted 3 months ago

“On time efficient job done”

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Posted 3 months ago

“Despite being told by Brandon when I booked that I would be given A firm time the night before. I did not. Van turned up. We had carried everything down so it just had to be loaded into the van, no time wasted. Plenty of space in the van I asked if I could give them £20 to add on a book case. They said no. On arrival at the house where the stuff was going they obviously wanted to get away. Refused to bring the fridge freeze any further than the front door and legged it. Very little English so difficult and embarrassing (for us) to communicate. I won’t recommend or use this company again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. We understand how important clear communication and a smooth service are on moving day, so it’s disappointing to hear we fell short for you. A member of our team has reviewed your booking and reached out to you directly to go through your concerns in more detail. We appreciate you bringing this to our attention. Kind regards, AnyVan

Posted 3 months ago

“I was very impressed with the service of the two gentlemen that moved some sofas to our home. I would recommend your company to anyone needing something moved or transported. Many thanks”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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