ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,765 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best team great service will highly recommend you to friends”

Helpful Report

Posted 2 months ago

“Great and fast service to have a very good number of transport proposals. You Can chiste based in prices, reviews and overall feature of the transport service, for me it was super useful to get a very good price for my move.”

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Posted 2 months ago

“I booked a removal service with AnyVan, but unfortunately my property completion was delayed at the last minute due to solicitors not finalising paperwork. This was completely outside of my control, and I notified AnyVan as soon as I was aware. Despite this, AnyVan refused to provide me with a refund and stated I would be charged £120 just to reschedule. I find this extremely unfair and unreasonable, especially given the circumstances. I raised a formal complaint but was left dissatisfied with the response. As a customer, I expected more flexibility and fairness in handling genuine situations like this. I am now escalating this matter to Citizens Advice and Trading Standards, but I feel other potential customers should be aware of my experience.”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear about the difficulties you’ve experienced with your booking. We always aim to be as transparent as possible, and as stated in our Terms & Conditions, bookings cancelled within 24 hours of the scheduled move are unfortunately non-refundable. We do understand that circumstances can sometimes change unexpectedly, and in such cases, if a customer needs to reschedule, a rescheduling fee is applied to cover the costs already committed to your booking. We appreciate your feedback and understand how frustrating it can be when plans don’t go ahead as expected. While we’re unable to offer a refund in this instance, our team is always here to support with rescheduling options to make the process as smooth as possible. Kind regards, AnyVan

Posted 1 month ago

“Great service, everything to suit your moving and delivery needs. Will use ANYVAN again.”

Helpful Report

Posted 2 months ago

“Excellent serive, very easy to use and very competitive prices. Good comms from driver and delivered with a smile. Live tracking is also good.”

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Posted 2 months ago

“Robert arrived on time and did a great job. He was a competent and experienced mover who was extremely helpful,flexible and friendly It was a superb service and great value for money!”

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Posted 2 months ago

“Great price. The driver was good, helpful, polite and professional. The only down side was he was almost an hour early, which could have caused some problems, too long to explain. Not the drivers fault, I would imagine he gets his info from higher up. Still good though.”

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Posted 2 months ago

“Excellent service. Smooth from start to finish with excellent courier.”

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Posted 2 months ago

“Good removal to storage from Harvey of Enterprise Extra charges for non ground floor removal expensive. Need to ensure you complete all sections of app.”

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Posted 2 months ago

“If I could give zero stars, I would. Cowboys - avoid at all costs. Destroyed antique furniture from my grandmothers; removing from their van (already damaged during transit), without consideration to stop drawers from falling out onto the floor & causing further damage. Also two hours late to drop off furniture as they picked up another job on route. Terrible terrible service & I’m now having to face destroying the majority of the furniture, due to damages. Please, avoid.”

Helpful Report

Posted 2 months ago

Hi Emma, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“The people were very pleasant and helpful, 10/10”

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Posted 2 months ago

“The people were very pleasant and helpful, 10/10”

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Posted 2 months ago

“Very quick and efficiently! Would definitely use again.”

Helpful Report

Posted 2 months ago

“I found AnyVan really really good. From start of the process to the delivery it was a great service. The communication with AnyVan was excellent. They always kept me in the loop, and went above and beyond. I would highly recommend them.”

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Posted 2 months ago

“This is the first time I've used this company. What a great idea for one it is too. I'll certainly use them again if I've cause to. I was informed every step of the way during the course of delivery. The sat nav system via their app allowed me to follow the driver's trip from sart to finish! That certainly helped to minimise waiting time! It was a little expensive considering that it outpriced the item being delivered by £25 but at least i had peace of mind.”

Helpful Report

Posted 2 months ago

“AnyVan have literally provided the worst possible customer service. I made a pick up booking the day before I needed sofas picked up only to be advised by the retailer the items were not in stock. Within an hour of my original booking I contacted AnyVan who would not provide a refund, despite there being nothing to pickup. I was then offered a credit against another booking by one AnyVan employee and a free reschedule by another. Today I attempted to redeem that offer on another delivery and AnyVan refused despite earlier commitments. I strongly urge customers not to use AnyVan unless you want to be ripped off!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. I’m really sorry to hear about the frustrating experience you had with AnyVan. Having looked into your booking, I can see that we had reached out to you after further investigation to honour the offers made by our team. By that point, I understand that you had already rebooked with another provider. I completely understand how this situation must have been confusing and disappointing, and I sincerely apologise for the inconvenience caused. We really appreciate you sharing this experience, as it helps us identify where we need to improve. Kind regards, AnyVan

Posted 1 month ago

“Vary good all round would Recommend 100 %”

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Posted 2 months ago

“Carl the driver was just brilliant kept me informed where he was all the way from collection to delvery - wrapped the bike in blankets and moved it with great care - great job all round.”

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Posted 2 months ago

“Great communication Arrived when stated Delivery completed quickly”

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Posted 2 months ago

“very easy, simple and straight forwards to book and reliable service.”

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Posted 2 months ago

ANYVAN is rated 3.4 based on 2,765 reviews