ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.38

3.4 Rating 2,690 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,690 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and punctual service. Thank you.”

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Posted 2 months ago

“Good service when you need to find someone on short notice. The customer service is also very good and approachable. The tick list of the items is not as comprehensive as it could be.”

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Posted 2 months ago

“Well organised company”

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Posted 2 months ago

“Very polite and punctual service. Thank you.”

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Posted 2 months ago

“Great service from the moment we contacted them. The removal men were friendly, efficient and hard working”

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Posted 2 months ago

“Excellent service. Easy booking process and reasonable price. Great communication and friendly staff. Will definitely use them again.”

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Posted 2 months ago

“Sehr gute Betreuung, bis der richtige Transporteur gefunden wurde. Danke!”

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Posted 2 months ago

“Sehr gute Betreuung, bis der richtige Transporteur gefunden wurde. Danke!”

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Posted 2 months ago

“Service was great! Price was excellent compared to other companies. Professional service & would highly recommend.”

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Posted 2 months ago

“Everything went great lads were very good and professionally did the job 👏”

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Posted 2 months ago

“Excellent service as always! Thank you”

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Posted 2 months ago

“First time I've had to look for or use a transport company for moving a vehicle a couple hundred miles. ANYVAN were prompt on time and delivered as expected. I was able totrack the driver and inform the repair centre that the vehicle was on its way to them. Fist class service, highly recommended and I'll use them again.”

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Posted 2 months ago

“Don’t think twice. AnyVan worked for me with absolutely no issues at all. Booking ✅ Punctuality ✅ Staff ✅ Value for money ✅ I recommend and will no hesitate in calling again. Thank you.”

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Posted 2 months ago

“Good service. Kept informed throughout the day on delays due to previous deliveries over running.”

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Posted 2 months ago

“The guys were brilliant working so hard on a very hot day. Would use Anyvan again. Excellent 👌”

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Posted 2 months ago

Hi Ian, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“I wish only one change I wish I could have booked an am or pm delivery without any extra costs ! Everything is was good”

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Posted 2 months ago

Hi Paresh, Thanks so much for your feedback. We're really glad to hear everything else went well. Regarding time slots, wider collection windows help us keep costs lower by allowing more flexibility in scheduling. Narrower windows, like AM or PM only, do come at a higher cost as they require us to prioritise that job and build the rest of the route around it. We really appreciate your understanding and hope to help again in future. Kind Regards, AnyVan

Posted 1 month ago

“Disappointed by AnyVan – Financial and Emotional Losses After a “Premium” Move We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences. First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation. The wardrobe boxes we paid for were never delivered — and we have not received a refund. Our own boxes were damaged because the movers didn’t bring the ones they were supposed to. One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it. Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking. This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves. We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises. We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.”

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Posted 3 months ago

Hi Maryna, Thank you so much for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent experience with AnyVan didn’t meet your expectations. We know how important your move is, and it’s disappointing to hear we didn’t deliver the service you deserve. To ensure your concerns are addressed thoroughly, one of our Service Quality Team members has already reached out to you directly. They’re dedicated to looking into this and ensuring that any issues are properly resolved. We truly value your feedback as it helps us improve, and we want to make sure we get things right for you. If you have anything else you'd like to share in the meantime, please feel free to reach out — we're here to help. Best regards, AnyVan

Posted 1 month ago

“5star service very reliable very professional”

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Posted 3 months ago

Hi Darren, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“My 5 star rating is for the admin department, especially Sam. I had an issue with the driver and removal experience and Sam began resolving the issue within minutes... that's... within minutes and it was finally resolved perfectly. Even though my driver experience did not go smoothly, I would highly recommend this company just for the admin staff. Thank you Sam 👍🏻”

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Posted 3 months ago

Hi there, Thank you so much for your kind words—and for taking the time to leave us a 5-star review despite the bumps along the way. We’re genuinely sorry to hear that your experience with the driver wasn’t ideal, but we’re so glad Sam was able to step in and get everything sorted quickly for you. She's an absolute star, and we’ll make sure your lovely feedback reaches her! It means a lot that you’d still recommend us based on the service from our admin team. We know how much stress moving can bring, so when things go sideways, it's our mission to step in and make it right—fast. Thanks again for your understanding and your shoutout to the team 💙 All the best, The AnyVan Team

Posted 3 months ago

“Absolutely brilliant guys & great service !”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

ANYVAN is rated 3.4 based on 2,690 reviews