Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.48

“I booked to have my motorcycle professionally collected and delivered, Only reason booking with them was due to the glossy bike specialist literature, PLEASE BE ADVISED THIS IS FALSE, your bike will arrive not by any specialist equipment or staff it will arrive in a furniture removals van full off beds, tables, etc, etc. I complained I had paid a premium price for my motorcycle over £100 more due to what there marketing literature was informing me, got offered £15 voucher for future bookings, this I rejected and sent a very concise email to quality and resolutions I got no reply but sent a whatsapp message to Anyvan then was informed that it can take 5 to 7 days, waited over 9 days no correspondence, totally ignored, Just to make prospective customers if they think their motorcycle will be collected and delivered professionally they are being 100% misled, also my motorcycle was delivered 24 hours late, I had elderly relatives who are unable to look after themselves and with being late had to arrange care for them. Luckily my motorcycle was delivered without any damage. But please use another company to transport your motorcycle, Would have given no stars but doesnt show zero.”

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Posted 2 months ago

Hi Graeme, Thank you for sharing your feedback. We’re sorry to hear about the disappointment and frustration caused during your motorcycle transport, particularly around the expectations set at the time of booking, the delivery delay, and the communication regarding your concerns. We understand your concerns regarding the service provided and the expectations you had for a specialist motorcycle collection. Our services are planned based on the requirements of each booking, and we appreciate the importance of ensuring customers have a clear understanding of the service provided. We also recognise your concerns regarding the delay and the impact this had on your arrangements. Our Service Quality team reviewed your concerns and offered a partial refund in line with our policies, which was accepted. We’re sorry that the outcome did not meet your expectations, but we appreciate the opportunity to review your experience and address the points raised. Your feedback has been shared internally to help improve communication and ensure customers have clearer expectations when booking specialist transport services. Kind regards, AnyVan

Posted 1 month ago

“Top marks for AnyVan 👍 Same day delivery friendly efficient driver and helper very good communications and tracking available tidy delivery, depositing all items where I asked. Many thanks!”

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Posted 2 months ago

“Fantastic service, so convenient”

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Posted 2 months ago

“Absolutely brilliant excellent communication. Spot on time Everyone so polite Will recommend you to everyone. Special thanks to Abdul and mate so polite and helpful”

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Posted 2 months ago

“Excellent service, great value and very professional. Would have no hesitation in recommending this company.”

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Posted 2 months ago

“I honestly wonder how the van drivers working with AnyVan feel about the way jobs are priced. In my experience, AnyVan charges customers a substantial amount while offering van owners very little for carrying out the actual work. I was once offered a 2-man job covering 9 different locations for just £198. I rejected the job because the payment simply wasn’t reasonable for the amount of work involved. I was then warned that I could be removed from the platform if I continued rejecting jobs. As a van owner, I believe drivers deserve to be paid fairly for their time, fuel, vehicle costs and hard work. My advice to customers is to consider using local removal and van businesses instead. You can often get a more personal service, communicate directly with the person doing the job, and potentially get a much better price. Based on my experience, I personally wouldn’t recommend AnyVan to other van owners.”

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Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Changed my time window from 0700-1300 to 0800-1800 and could not be changed back. Didn't even arrive on time (1830 arrival) and then delivered my goods 12:30 AM - IN THE MIDDLE OF THE NIGHT. While I paid for the driver to move the boxes up to the 1st floor, the driver just refused, dropped everything by my door, and drove away. Absolutely appalling behaviour, and I definitely do not recommend this company at all. Avoid at all costs.”

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Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience and apologise for the frustration caused. We understand that you raised concerns regarding the collection and delivery times, as well as the service provided on the day. These concerns have been reviewed by our team and addressed directly with you, and a partial refund has been provided in recognition of the issues identified. Thank you for bringing this matter to our attention. Kind Regards, AnyVan

Posted 1 month ago

“A classic example of how the remote outsourcing model can fail you. Avoid if you can. They quote you from the bottom up and will put 2 people on a job. Don't book them to pack. Fingers crossed you get pros otherwise expect a very long day. They will also hit you for any changes you make or if for some reason you cannot exactly calculate how many boxes you need. Follow-up support consists of the usual PR BS and fill out a survey to do their market research for them. Go local - go small - support your local businesses. Never again.”

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Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“I called last min and still got a great price. Got a good heads up on my time range and having the way to see how close van was was very helpful. The gentleman was very helpful. So was all packed up real quick. Alot if care taken Was very happy with overal service will definitely use again Lesley”

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Posted 2 months ago

“Anyvan are con artists . I waited 4 hours for one of there drivers to collect from my house .they never arrived. There driver said nobody was at the house . They even have the nerve to charge me another 50% for a second collection. £345 down the drain . Extremely unhelpful . Once they have your money there not interested”

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Posted 2 months ago

Hi Neil, Thank you for taking the time to leave your feedback. I'm sorry to hear that you were disappointed with your experience. Having reviewed the booking, we were able to confirm that the driver attended the collection address as scheduled and made attempts to contact the phone number provided on the booking but was unfortunately unable to reach you to gain access to the property. I appreciate that this was a frustrating situation, and whilst we were unable to uphold your concerns, we do appreciate you taking the time to share your experience with us. Kind regards, AnyVan

Posted 1 month ago

“I will definitely use AnyVan service again. The whole experience from the quote to finalising my delivery was seamless and professionally handled. The driver and his assistant were very helpful and pleasant to work with and handled my furniture with care.”

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Posted 2 months ago

“Honestly the worst customer support experience I have ever had. Their AI bot first introduced itself as a person then went on to cancel my booking without me asking. It then told me it hadn't cancelled my booking when in fact it had. I had to rebook at a higher price. When I finally got hold of a human, they didn't even apologise for the issue and refused to compensate me for the price difference despite the bot having clearly made a mistake. Wouldn't even escalate me to a manager or complaints team. Honestly never seen something this bad before, laughable.”

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Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and apologise for the frustration this has caused. We understand how disappointing it is when a service does not meet expectations, particularly when it relates to changes to a booking and the support received afterwards. A member of our Service Quality team has reached out to you directly to discuss your concerns and work towards a resolution. Thank you again for bringing this to our attention. Kind Regards, AnyVan

Posted 1 month ago

“Great communication throughout and Nic was polite, courteous and extremely speedy. Highly recommend”

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Posted 2 months ago

“AnyVan does exactly what you expect it to, and does it well. The booking was fast, intuitive and affordable, the tracking was accurate and the drivers were friendly.”

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Posted 2 months ago

“Terrible customer service. They use AI for everything, it's hard to speak to a human and the AI gets a lot wrong. Do not use AnyVan.”

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Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. I am sorry to hear that your experience did not meet your expectations. We are currently trialling AI-assisted support tools to assess how they can enhance our service offering. Customer feedback plays an important role in helping us understand what is working well and where improvements may be needed. Your comments have been shared internally and will be taken into consideration as part of our ongoing review of these systems. Thank you again for bringing your concerns to our attention. Kind regards, AnyVan

Posted 2 months ago

“ANYVAN website is very easy to use. They list their prices for any given day on their website. As I was flexible in my moving date I was able to get an excellent price for man and van. I chose to hire an extra man to help as I have no brothers or sons. This cost an extra £25 which was well worth it. The company is very well organised and I was kept up to date at all times. I received immediate confirmation and I was given a time slot. I was advised the time slot would be narrowed on the day which it was. I was able to track the van but received a text message when it arrived. The two men were courteous and helpful at all times. I would have no hesitation in booking this firm again”

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Posted 2 months ago

“We hired Anyvan service fir my sons move from central London to Canada water This was a one bed removals We explained that the move needs packing and moving and involves some larger items which will need stairs to be used from the place they are moving from. What happened was the worst experience of our lives The people they send had no clue about the packing service so they did not bring anything to pack with. They demanded extra money for that. They then said they did not know about the stairs and demanded extra money. We initially paid the £960 for the whole service in full. After that they refused to move the things saying that we needed more money. Then there was 2 hrs spend talking on the phone with us and with the movers who where basically 2 people with a van the company contracted They had no experience in moving or packing They had no packing materials. They kept harassing my son to do things faster and that they had another job up go to. It was so terrible that my son who is 21 and a student was in tears Please don’t ever use these people We where charged a further 368 pounds after a lot of bullying towards my son and us”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. I am sorry to hear about your experience and the concerns you have raised regarding the additional charges applied on the day of your move. A member of our Service Quality Team has reached out to you directly and is currently reviewing the circumstances surrounding these charges to ensure your concerns are fully investigated and addressed. We appreciate you bringing this matter to our attention and thank you for your patience whilst the review is ongoing. Kind regards, AnyVan

Posted 2 months ago

“The gave me a sertisfactory service”

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Posted 2 months ago

“The experience was quite negative. The movers increased the cost by 30 percen when they showed up. When I tried to complain after that, I could not reach anyone.”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. I am sorry to hear about your experience and the concerns you have raised regarding the additional charges applied on the day of your move. A member of our Service Quality Team has reached out to you directly and is currently reviewing the circumstances surrounding these charges to ensure your concerns are fully investigated and addressed. We appreciate you bringing this matter to our attention and thank you for your patience whilst the review is ongoing. Kind regards, AnyVan

Posted 2 months ago

“Professional and easy to follow the bookingm”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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