Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.43

“After arranging everything, and initially paying, the communication fell apart. They did not update my inventory that was sent through in line with their processes - it wasn't acknowledged or processed, resulting in an additional payment on the day of pick up. Just wanting everything sorted I paid and thought I can deal with this later This was the first of a number of surprises and poor communication. The collection guys were great. Speedy and polite. However, after that it all went - and is still going - wrong. My belongings are still in storage. Despite asking for release and giving the date of "redelivery" when I booked the service, confirming that on the day of pick up, and sending a message to confirm within the 72 hour window. The 72 hours notice makes no sense, which I have pointed out several times. Any time before 72 hours is notice, and if you've arranged "redelivery", as they call it, when booking the service why do you need to arrange redelivery again?! I'm yet to have an answer. It's now been well over 72 hours since I requested "the release" of my possessions and I've had false promises of phone calls, "top priority" assurances, and currently the main office don't know where my belongings are, claiming that "the driver has checked out" my items. Something the driver denies and they have told me that the issue is payment. I have spent most of the day I was expecting my delivery acting as a go between AnyVan employees or sub-contractors; it's difficult to figure out what their model is other than incohesive. Delivery was offered - off an entire house-worths of possessions to a quiet residential street expected in the morning - "some time after 11pm", which whilst the effort to get from Birmingham to the north east in a few hours is appreciated, isn't feasible, would not endear me to my new neighbours, and is slightly sketchy from a noise complaint standpoint given the 11pm to 7am nature of those. An initially surprising, affordable good service that rapidly led to an anyvan admitted "shambles". At this moment, and it's a cliché for sure, but I would give 0 stairs if it was an option.”

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Posted 3 months ago

“I chose this company because it was cheaper than the others and it had very good reviews. Although they came a little later than I expected, they told me in advance about this and I am happy with the service and the cost. Marcel and his colleage did a good job.”

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Posted 3 months ago

“He highly recomendado ANYVAN services had a great experience, punctuality, professionalism, affordable prices, good quality service.”

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Posted 3 months ago

Hi Gaby, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Perfect smooth run , great communication, helpful driver & mate putting my furniture into my living room exactly where I wanted no hassle”

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Posted 3 months ago

Hi Katy Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“It has been a good experience with the team arriving and delivering on time. Would highly recommend this.”

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Posted 3 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Good service , first time we've used them , delivered on time , good communication Thank you”

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Posted 3 months ago

Hi there Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Since the day of booking until the day of helping US to move to our new home ,the company has been helpful and polite . Value of service is 100% good service.Thank you Any Van”

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Posted 3 months ago

Hi Shiela Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

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Posted 3 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Great service Really helpful Terrific communication 👍”

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Posted 3 months ago

Hi Tom, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 3 months ago

Hi Rafa, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 3 months ago

Hi Rafa, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Good service. I contacted then at short notice and they were very good. It would be better if they could come out assess the content as being under stress to move and having to account for all the content in order to get the right size truck can be challenging. I was not able to itemise everything and the size truck became an issue. The driver and coworker was amazing, professional, courteous and patient. I would use them again. Thank you”

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Posted 3 months ago

Hi Dian, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

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Posted 3 months ago

Hi There, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and exhausting this day must have been. We can see that you’ve already been in touch with a member of our Service Incidents team, who has been working with you to ensure your concerns are addressed. We really appreciate your patience throughout this process. We hope you might be open to giving us another opportunity in the future. We’d love the chance to show you the level of service we strive to provide and make your next experience a much smoother one. Kind regards, AnyVan

Posted 3 months ago

“Avoid at all costs. Drivers don't turn up. Nothing works. Money are charged and not refunded.”

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Posted 3 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Booked & paid for car transport a week in advance & the day before I was told they could not collect from the garage during opening times. I would then be charged another £200 to re-book. So I cancelled & lost the full amount as they say you do not get a refund if less than 24 hours. This is a rip off as they could have phoned and arranged the collection days before. Best to avoid.”

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Posted 3 months ago

Hi Graham, Thanks for sharing your feedback. We’re really sorry to hear about your experience and completely understand how frustrating this must have been. When booking, we allow customers to select a collection window that suits them, but it’s important that this slot falls within the operating hours of the collection location. In this case, the window selected ran past the garage’s closing time, which meant no one was available on site for the handover. We tried to schedule the collection for 5pm based on the original information provided, but unfortunately, this still fell outside the garage’s hours. While this wasn’t an error on our side, we completely understand how inconvenient this must have felt. We really appreciate your feedback, as it helps us improve our processes and ensure clearer communication around collection times in the future. Kind Regards, AnyVan

Posted 3 months ago

“Context: I paid for the Premium Packing Package, location for my move was a town in the Midlands, from a 1-bed to a 2-bed. Being able to change the date within 48 hours? Online quoting? Competitive pricing and price match guarantee? Sounds too good to be true! Well you know what they say about that, but for those who don't, (say it with me now) if it sounds too good to be true, it usually is. The first red flag was the online inventory form. Not that detailed and very basic. For instance, I have an inbuilt wardrobe so I didn't select that, but I had clothes that needed packing - I couldn't see a way of inputting this on the form. Also on the form you have to guess how many large, medium, and small boxes you'll need. To me, this is mostly a guess, but be warned, if you underestimate and need to fill more boxes, prepare to get your wallet out for more boxes (almost £180 for enough boxes). Now I didn't sign up immediately, and did my due diligence and checked TrustPilot. Majority great reviews, fantastic. A few days go by and I was called by a sales team member from AnyVan. I was told all the good things, and given a price for the Premium Package. Went over the inventory making sure I got it right, even added more boxes just in case. I had a quote from a more local moving company which was lower - I mentioned this. Yes! The price match guarantee! Or is it? I got the same price plus £100. "You know what?" I thought, I like the sales person, and the fact I can change dates within 48 hours is worth £100, especially when you don't know the move date for certain yet. Deal, but I won't pay anything else (surely...). The day of the move arrives. I booked it for 8-9am and three movers arrive at 10am. Late, but okay, it won't take longer than three hours to move me out and no more than two hours to move me into my new place surely? Well actually it took EIGHT hours. These were the slowest movers I could ever imagine. This, they explained, was because of a job the day before and the travel involved, they only had an hours sleep each. This is ridiculously unsafe, but employment law doesn't mean toffee in their case because they (as well as all the other movers with AnyVan) are subcontractors. And it sounds like they're treated pretty poorly (if they don't accept a job and AnyVan can't find a replacement, the subcontractors who cancelled are financially penalised). It's also the subcontracted movers who hold the insurance on the items in the van not the company AnyVan. Speaking of insurance, the plug of my television ended up being bent out of shape, which means I need to do some unwanted electrical DIY to fix it. Do I dare ask AnyVan about insurance for this item? This is one of the multiple times when unpacking I noticed no care or attention was paid to mine and my wife's belongings, at all. An already stressful day of moving home was made even more stressful with a long moving out and moving in process. The only way to describe it is people helping you move who have never done it before or even imagined how to do it before. I can only recommend not to use AnyVan or give them any time, because I ended up paying an extra £200 (no real price match) and it was all just so slow. I have nothing good to say, apart from well done on the marketing and the smoke and mirrors that I fell for. TLDR: - No real price match guarantee - Hidden costs (walk greater than 20m from property to van, prepare to pay more) - Might be very slow priced - It was like they had never done this before in their life - No care or attention taken by AnyVan movers - Very heavy handed, broke my television plug, broke a lamp, broke a small picture frame.”

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Posted 3 months ago

Hi there, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand that things did not go as smoothly as expected. We have over 15,000 item options available online, and if you cannot find something, you can search for it or add a custom entry with a description, dimensions, and weight. We also allow customers to update their inventory up to 48 hours before the move, which helps ensure packing and planning are accurate. Our Price Match Guarantee applies to the inventory provided at the point of sale, so additional items added later may affect the cost. We apologise for the delays and extended moving time. Your feedback has been shared with our Driver Support team, and a member of our Service Quality Team has reached out directly to discuss your concerns and ensure they are fully addressed. Kind regards, AnyVan

Posted 3 months ago

“Excellent communication, timely delivery and polite”

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Posted 3 months ago

Hi Emmanuel, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Very happy with service provided from start to finish. Kept informed on delivery time arrived as notified . Price was good value . Delivery driver's polite, took care of furniture being delivered . Would recommend this company”

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Posted 3 months ago

Hi Kenbl, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Great company Great service Amazing polite and VERY HELPFUL staff ABSOLUTELY BRILLIANT 💯 Thank you 10/10 experience 👍👏👌”

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Posted 3 months ago

Hi Carole, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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