Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

“What a amazing company! My elderly mother booked AnyVan to deliver an antique chair and footstool from Bristol to Derbyshire. The price was only £145.00. The furniture arrived within the schedule given. Two very polite and helpful delivery men delivered both items in pristine condition. Very impressed. A well earned five star review. Thank you.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“The movers were really quick and careful with my things, and highly professional”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Spot on. my delivery was on time and well looked after. Friendly driver and an absolute bargain.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Moving a grand piano - 2 men to tackle a 3 man job (result of a mangled message) but they tackled it imaginatively, cheerfully & willingly. I was very impressed. I was also impressed by the ease of arranging the job.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Fantastic service and very helpful. Would highly recommend!”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Fantastic service and very helpful. Would highly recommend!”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 3 months ago

“Arrived in good time. Very professional and careful.Excellent service from start to finish.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Just great !friendly guys and nothing was too much trouble, great value for money”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“All went smoothly. Nigel collected and then delivered the car in good time. He was very helpful and courteous and took care offloading the vehicle for me. My only concern was that having accepted your quote made on the basis of the area post codes it was disappointing to see the price went up by over 10% when accurate postcodes were used. I could have provided accurate full postcodes/addresses from the start but was not asked for them. I had a difficult conversation with your staff member (male - could have been Aaron?) who just kept repeating that basic postcodes cover a wide area and this was explained in your Ts & Cs. He was not at all conciliatory, to put it politely. Maybe this system could be explained more clearly (as in your glossy ads) at the start of the process ? Otherwise all good thanks”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“very punctual communication was outstanding definetly recommend”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Van driver drove off without picking stuff up! Chapped door we didn't hear it neither did the dog! My dad is a pensioner! Told us we'd have to pay again! Even though they did not press the doorbell”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your feedback, and we’re really sorry to hear about what happened—it’s certainly not the experience we aim to provide. We can see that our team has already been in touch and that we’ve arranged a free rescheduling, with collection due to take place today. We really appreciate your patience and hope everything goes smoothly from here. Best Regards, AnyVan

Posted 4 months ago

“I recently had a fantastic experience with AnyVan during my move, and I can't recommend them highly enough! Although there was a delay in their arrival, they communicated this well in advance, which helped ease my concerns. Once the team arrived, their professionalism and efficiency were evident. They handled all of my belongings with great care, ensuring everything was packed securely and transported without any damage. Communication was seamless throughout the process, with regular updates, making it stress-free for me. Overall, AnyVan exceeded my expectations, and I would definitely use their services again in the future!”

Helpful Report

Posted 4 months ago

Hi Cordellia, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 4 months ago

“Anyvan were very informative on the delivery and efficient also men were polite and careful with the delivery”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 4 months ago

“Amazing service from start to finish, could not fault it whatsoever! Thank you so much ☺️”

Helpful Report

Posted 5 months ago

Hi Fiona, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 4 months ago

“We booked them to move my daughter from a flat into a house which was 15 min drive away. We were quoted £89 for the list of items she had quoted for one man and the van as there were plenty of us to help with the removal. From the moment they arrived we felt like we were being ripped off. They instantly charged us £42 because it was a first floor flat and said it was an extra cost for the stairs ,they said we hadn't quoted for a washing machine to be moved which we obviously had so we were charged £11 for that.They were then counting small carrier bags with odd items in and telling us there would be a charge for those, so we ended up cramming 3 x cars with items because we were worried how much he was going to keep adding on to our original quote. We ended up paying £160. I wouldn't use again i felt like we were being milked for as much money they could get out of us. And the best of it was my husband and son in law were doing most of the donkey work carrying items down the stairs whilst the bloke stood in th back of the van loading it in.”

Helpful Report

Posted 5 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 4 months ago

“Prompt service.Arrived on time,staff were polite.Would definitely use them again.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 4 months ago

“Great experience overall, from the booking process to delivery. Couldn't have asked for more.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 4 months ago

“Very good service would recommend”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Excellent service. Quick to book, no hidden fees, and kept me informed throughout the collection and delivery. Being able to track the driver was great so that I could make plans to be in when needed.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews