ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

3.4 Rating 2,692 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service”

Helpful Report

Posted 6 months ago

Hi Alan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Great service”

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Posted 6 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“10 minutes ago New Terrible on-the-day & post-move service from AnyVan. The removal team did not seem to have any experience moving as it took over 6 hours to empty a lightly furnished 2bed flat & they smashed my dining room table & a lot of my furniture was scratched and dented when it arrived at my new home. My family helped empty the van on arrival as they were taking so long we didn’t want them still unpacking at midnight! I was really surprised by the poor service after reading lots of positive reviews and their 5* marketing claims. When complaining to AnyVan’s customer service team I was offered £20 credit as compensation (less than 2% of cost & credit which I wouldn’t use as won’t be moving again & wouldn’t use AnyVan anyway!) and was promised a call back within 24hours by a supervisor. When I phoned again having not received the callback I was told my request for a call had been rejected & I won’t be able to discuss my complaint further. I’m not one to normally bother writing bad reviews, but the service from AnyVan was truely so terrible I would recommend just hiring a local van team yourself for so much cheaper as that’s affectively what AnyVan is but with a massive mark up - don’t waste your money!”

Helpful Report

Posted 6 months ago

Hi Abbie, We are sorry to hear you are unhappy with your AnyVan booking. We have been unable to locate any bookings with the email address provided. Could you please email us at qualityandresolutions@anyvan.com with your booking reference number so we can assist further? Kind regards, AnyVan

Posted 5 months ago

“Everything went smoothly.”

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Posted 6 months ago

Posted 5 months ago

“Excellent service from initial phone request to delivery. This was a very short notice job. Phoned my request through on Thursday late a.m and my item delivered by Friday.Communication excellent by text and tracking service to see progress of my item. Picked up in time window and delivered on time too. 2 man job and both very polite. My item was delivered in perfect order. Thankyou ANYVAN. I will definitely use your service again”

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Posted 6 months ago

Hi Sue, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“Amazing. First time I used. Highly recommend service”

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Posted 6 months ago

Posted 5 months ago

“All went well!”

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Posted 6 months ago

Hi Fil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“The people were very helpful”

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Posted 6 months ago

Hi Gihan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“I've always depended on Anyvan to transport my goods from a piano to half my kitchen. I'll continue to call on you when I have need. Your drivers are always polite and friendly. Thank you.”

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Posted 6 months ago

Posted 5 months ago

“Reliable, affordable and swift.”

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Posted 6 months ago

Hi Ahmed, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 5 months ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

Helpful Report

Posted 6 months ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 6 months ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 6 months ago

“Excellent smooth pick up and delivery. Good communication with driver , all round a great service.”

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Posted 6 months ago

Hi JM, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 6 months ago

“Was expecting to there to shift items. But two guys shifted fridge/ freezer efficiently to my address. No hassles?! Terrific. Thank you”

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Posted 6 months ago

Hi Will, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 6 months ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

Helpful Report

Posted 6 months ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 6 months ago

“Reasonable price considering the short notice. Excellent communication. Job was done within time.”

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Posted 7 months ago

Posted 6 months ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 7 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 6 months ago

“Very efficient service. We were kept upto date every step of the way with collection and delivery times too. Would definitely use again. Excellent prices too. Everything went like clockwork”

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Posted 7 months ago

Hi Judy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 6 months ago

“The guys turned up early which is great when you’re moving house! They helped move the big stuff which was perfect as it saved me a lot of stress. Very polite and helpful guys. Thanks for playing your part in the move anyvan!”

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Posted 7 months ago

Hi Kyle, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 6 months ago

“Quick to respond with a competitive price (despite needing it moved the next day) Picked up vehicle from east London and dropped off in Cheltenham the same day. Polite and helpful driver.. Highly recommended and I will use them again!”

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Posted 7 months ago

Posted 6 months ago

ANYVAN is rated 3.4 based on 2,692 reviews