ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

3.4 Rating 2,692 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Gordon was nice”

Helpful Report

Posted 7 months ago

Hi Alan, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 6 months ago

“Excellent service in every way. Thoroughly recommend.”

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Posted 7 months ago

Hi Josephine, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, Emma

Posted 7 months ago

“Excellent service from the 2 removal men, very friendly and efficient, they listened to any instructions I gave them and on the whole they made moving home a lot less stressful!!.”

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Posted 7 months ago

Hi Chris, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, Emma

Posted 7 months ago

“Booked and paid for vehicle transport that never happened. Broken promises from Monday to Thursday costing me extra £72 in storage and counting. Still not resolved. ABSOLUTE COWBOYS, DO NOT use these liars. This is not made up, i have emails as proof and they say they record calls so all the evidence is there.”

Helpful Report

Posted 7 months ago

Hi Paul, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 7 months ago

“A. Was on time B. Courteous C. Careful The moving by Ronnie and Joseph @Anyvan was by far the best removal team I've used over the years and after getting quotes in from 3 companies AnyVan was a Great price and 100% value for money and I would not hesitate to use them again or tell others to get them to do there move for them.”

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Posted 7 months ago

Hi Phil, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, Emma

Posted 7 months ago

“A good service and a good driver, however, the method of getting my motorcycle onto the van was a little precarious! It all ended okay though, at a very reasonable price.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“Great service, easy to use and reasonable pricing. I called customer service before I booked and they were really helpful and called back within a minute. The team that came to help me move the sofa were competent and polite. Would definitely recommend.”

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Posted 7 months ago

Hi MG, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“Absolutely terrible service. They didn't send the time slot the day before as promised, and not until midday on the day. They turned up last minute and only delivered the next day. Make sure to read the small print because this is a scam.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We see that you’ve left a review via Trustpilot, and a member of our team have reached out to address your concerns. Thanks again for sharing your thoughts with us. Best Regards, AnyVan

Posted 7 months ago

“Amazing service by AnyVan and Nicusor. Easy to book, promt arrival and communication. Really helpful and polite would definitely recommend. Thanks”

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Posted 7 months ago

Hi Natasha, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“Easy to book and choose items. The driver on the day did query the parking even though there was plenty of space for his ramp to be lowered. The driver also claimed the items as being heavier than usual (standard wood dining chairs). Driver loaded and unloaded the items quickly and carefully (no damage).”

Helpful Report

Posted 7 months ago

Hi Mandy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“excellent service from start to finish. would highly recommend.”

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Posted 7 months ago

“Robbers!!!! They kept back a couple of boxes of my mum,s a widow (79), who came to stay with me. We didn,t unpack due to waiting for mum,s next house, downsizing from my father,s death, so waited for her next home to be built. We stored all her things at my house for a few months. By the time she moved into her next home, unpacked, she forgot everything she had and me in my 50,s. She came out of a prestige home to 2 coloured dodgy looking anyvan.com men. We realised so much was missing, sentimental unreplaceable one off items such as our dogs ashes in a marble plaque saying MING engraving on it, my daughter,s christening gown from 28yrs ago and youngest daughter,s christening gown 18yrs ago with embroidered names and date of births on it, nobody else could use and many other lounge items, photos and frames of the children years ago. Words cannot describe what weve lost. Its the same as a burglary. I did try to speak to anyvan and email but they had no empathy and dismissed. We had property and furniture damage aswell which they shrugged off onto not their fault. They are beyond the worst ever removal firm you could book. My mother is devastated about our family sentimental items. We have lost them for good. Will never see them in our life again. Our dogs ashes!!! Horrendous untrustworthy thieves!! I do have proof of the booking it,s some time ago. I had a stroke not long after the move and weve been through so much since this experience as to why the time taken to give a review. Were still realising more items that disappeared. Even today weve come across evenmore sentimental personal things missing they had no use for or could gain money from selling!”

Helpful Report

Posted 7 months ago

Good Afternoon, We are incredibly sorry to hear you have had cause to raise such complaints in relation to your Mothers booking. Please be assured, AnyVan takes instances like this very seriously, and we would like to review this further. Please could you email qualityandresolutions@anyvan.com with your booking details so we can review the matter further? Kind regards, AnyVan

Posted 7 months ago

“Horrible Company. They try to charge you for everything they possibly can. My original booking on Friday the driver could not come before 6pm, the window was 3-6pm. They tried to charge me 200 gbp then 100 gbp even though the driver could NOT make the pick up time. We rescheduled to Sunday, as my furniture was no longer there and I was staying 2 hours away I stressed the importance of having a 1 hour time window the day before, they said no problem and you will have the drivers number. I never received this time window and I tried to call the driver with no answer. I woke up at 5:30am to make the 8-11am time window but I hit some traffic. The driver called me at 7:20 and said he was 20 minutes away, I said I was so sorry but I was 15-20 minutes late. He was so rude he said, if the customer isn't home, I leave. I need to get to your house to take a photo. I begged him to stay and he was such a horrible person. I did not feel comfortable with him moving my things. I said I tried to call you yesterday to get a 1 hour window as I was promised this. He said 'you only tried to call once'. They have taken my money and I don't get a refund, just some phone abuse. Honestly I was doing this job by myself and I am a woman and I did not feel comfortable alone with this aggressive, nasty driver. Horrible people, avoid at all costs”

Helpful Report

Posted 7 months ago

Good Afternoon Sara, We are incredibly sorry to hear you are unhappy with the service provided. Upon review, we can see your initial booking had been rescheduled, as the Provider was unable to make your allocation collection time slot. The booking was rescheduled for collection on the 26thm between 8-11am, and the driver marked himself as on the way to collection at 7:05am. We understand you were not available when they arrived, and unfortunately, they are only obligated to wait for 15 minutes. AnyVan would be happy to reschedule the booking to a date that would be suitable, however, a rescheduling fee would apply. Kind regards, AnyVan

Posted 7 months ago

“They are kind and friendly. Hardworking men. You're doing a great job. Thank you for your help”

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Posted 7 months ago

Hi Renato, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“Excellent service, I have been informed all the way through the process, as well as the receivers. Very friendly and helpful. Definitely worth it to recommend. If I will need transport in the future this company will be my first choice. Thank you”

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Posted 8 months ago

Hi Jo, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 7 months ago

“Great service and well done 👏”

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Posted 8 months ago

Posted 7 months ago

“All good. Came within the time slot and delivered in same. No problems.”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“5 years ago I moved home. After I moved, I found that my harman Kardon speaker was missing (Onyx studio). It is quite big and round, so difficult to miss. I contacted the company but they asked the mover and the movers replied they don't know. No protection in case items are missing.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review, and we are sorry to were left disappointed with your AnyVan booking. Unfortunately, due to the time that has passed, it would not be possible to re-open the matter, however, we would like to thank you for your feedback. Kind regards, AnyVan

Posted 8 months ago

“Brilliant service, very friendly driver. Good price and very reliable 🌟🌟🌟🌟🌟”

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Posted 8 months ago

Hi Lee, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

ANYVAN is rated 3.4 based on 2,692 reviews