ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

3.4 Rating 2,903 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, price was okey and driver also agreed on taking a few extra box for me. Driver was on time and helpful.”

Helpful Report

Posted 5 years ago

“Very smooth and efficient service from booking to the removal. Price was clear. The van turned up on time and the driver communicated well both before pick up and before delivery”

Helpful Report

Posted 5 years ago

“Driver turned up with his mate, who appeared drunk but he claimed had had a stroke (so why would you bring him to move a piano?) The mate then came out with sexualised verbal abuse so bad its now in the hands of the police. Then remarkably their van broke down in a residential street not on the route to delivery location. After being unable to speak to anyone other than the minimum wage call centre guy, was told piano could not be collected and delivered on, had to wait for van to be repaired, and a manager would speak to me in 24-48 hours, and then getting arsy, manager rang, piano now being delivered after 24 hour delay. The manager is going to raise with himself that the process for dealing with this is very poor as the process is the process, there is no intention of looking at it, and I got a £40 refund- wow! Hire a local man with van, you surely could not do worse. Took 24 hours to reach a poor resolution, 20 hours to speak to anyone in a position to do anything”

Helpful Report

Posted 5 years ago

“AVIOD!AVIOD!AVIOD! Plenty of other services out there don't choose this! Hidden charges, bad customer service. They are quite nice until they get your money service goes out the window and its pay up or no refund! My booking went up 40% after paying to collection. Company exploits its drives if they don't complete work in non-workable time restrictions.”

Helpful Report

Posted 5 years ago

“Please AVOID at all cost unless wants to know to what extended you could be put into trouble and check your stress management. , had horrible experience. Booked for the left over items in house move, clearly told the person over the phone many times about my bespoke items, not be noted correctly. When the driver turned up he looked at the items and said not in the list and he can take it. He left without picking up the items and me and my family with kids left with items on the wet day. Do not expect humanity or curtesy from their driver or from customer service person. The drivers are subcontracted and been paid peanuts to what we pay for the service. I was put under lot of stress some how I ended up finding someone local in 3 hours time we waited in the car all the time and with kids and new born. Though I paid bit more the move was hassle less, when I ask for my money back as they didn't provide the service they were so rude and ask to do whatever I want they won't return the money. To make it worst got a text message saying my items were delivered and could see the photos the driver took and the picking point saying he is going to send them to the customer service person to confirm, He added that to delivered picture, how sneaky and cheating, they just want a free money. Basically want to give NEGATIVE STAR the experience was that worst.”

Helpful Report

Posted 5 years ago

“they are stealing money from the drivers.abusive operators,nonfrendly with the drivers.especially with foreign drivers.”

Helpful Report

Posted 5 years ago

“Arrived on time, very efficient and the guys were very helpful, for a small move they are perfect.”

Helpful Report

Posted 5 years ago

“Good price, fantastic drivers offering to help.”

Helpful Report

Posted 5 years ago

“Excellent service!!”

Helpful Report

Posted 5 years ago

“Had a removal booked and six items were damaged. Because the removal guys only admitted to one i was offered 50% of the value of that one item and the rest were refused because i didn't have photographs of the items BEFORE i moved house. Being military i've moved a lot over the last 10 years and never had to make a claim. Well over £1000 worth of damage done and offered £50. Disgusted and will never use again”

Helpful Report

Posted 5 years ago

“Very polite extremely helpfu l,on time with collection and delivery, couldn't be happier”

Helpful Report

Posted 5 years ago

“Excellent. Stress free”

Helpful Report

Posted 5 years ago

“A very good service, well organised, kept us informed at all times and a very competitive price. Will definitely use again.”

Helpful Report

Posted 5 years ago

“Just the WORST ... late rude driver, no communication, tracking didn't work, belligerent chat staff, driver refused to do job despite having exact details of what it was (a couple of large heavy items they didn't fancy carrying), extra charges. A horrible experience. I spent 4 hours trying to get it resolved. It should have been so simple. Astonishing really how it could just be so wrong throughout, its almost like a sitcom. Avoid for your own sanity...”

Helpful Report

Posted 5 years ago

“Absolute liars.. Absolute liars... they asked if they could deliver my Mercedes on an overnight service, as opposed to the same day. I agreed when they confirmed it would be kept in a secure compound. It was kept in a back street car park.... absolute lies... they turned the tracker off so I couldn’t track it, and I was twice promised I would receive a call from the transport team, in order that they could explain why they had lied. Don’t trust them with anything valuable. I will be suing them for my money back.”

Helpful Report

Posted 5 years ago

“The experience was pathetic to say the least. I booked for a removal from Hither Green to Dartford. Initially I booked for around 7.8 cubic m and paid for it. However, later I changed it to 7.2cu,m. However, there was no refund for the excess charge. I booked for slot 10-12. However, the driver did not turned up before 3 p.m. To add to it Customer services had no clue why there was a delay and there was no apology either from the driver or Anyvan. This was not the end. The driver arrived was rude. I booked for 23 boxes and the driver claimed that each box should be considered as two boxes and I need to pay more or he will not collect. In addition to that he offered no explanation for delay and started wasting more time by taking frequent smoke breaks. After a lot of persuation he agreed but I had to actually get the extra boxes down for him when I have paid for all of them. It was specifically told in the job request that a bed needs to be disassembled and assembled and the driver need to come with required tools. They turned up with inadequate tools and refused to assemble the bed (even if it was paid for). When I refused to sign the job completion sheet, they somehow managed to assemble, but it was not done properly as the hinges came out the very next day. Really unhappy with the service and will not recommend Anyvan.”

Helpful Report

Posted 5 years ago

“They broke mine and my husbands mattress and are refusing to cover cost of their damage. Saying it wasn’t broken when their drivers left. We have been sleeping on the couch for a week now as we can’t afford a new one. They were quite rude in their emails and offered us £50 for ‘goodwill’ claiming that they were doing that to be nice. They haven’t taken responsibility for breaking our belongings. When you pay for insurance in the move and something gets broke you expect it to be replaced. We also provided proof and rang up as soon as we saw the damage. Will absolutely not be using them again or recommending them to anyone. £350 gone and will now need to spend more on a new mattress”

Helpful Report

Posted 5 years ago

“On the morning of the removal the two man team arrived on time, the mode of transport was a van for transporting horses, but hey ho it is Any Van. Not sure that it was very clean as my furniture was very dirty when I arrived at my new property. The loading of the van was completed quickly and efficiently. The people purchasing my property also used Any Van and they arrived at my property before I was ready to leave asking to unload the furniture. I was not very happy about this but felt pressured into doing so. Apparently they had another job elsewhere which was timed. Also on the day of moving I received a phone call from Any Van to inform me that there is a cost of £40.00 per hour if they have to wait any long than half an hour, this should be mentioned when you are booking but is no doubt buried in the small print somewhere. I did incurr additional costs as with house moves there tends to be delays before the monies are transferred, you have no option but to pay. Would I use Any Van again, probably not, I would prefer to use a more professional moving firm.”

Helpful Report

Posted 5 years ago

“My removal men Andre and Gigi were fantastic and went over and beyond to help me with a move that wasn't straightforward. They deserve a pay rise! Unfortunately the sales team failed to mention that there was a £48 per hour waiting fee when quoting ieven though I had indicated that my transaction was a sale and purchase and there may be some wait time and I had been looking for a fixed quote.. The follow up call from the lady who informed me about the wait fee was unhelpful and didnt look to find a solution. Shw kept repeating that the manager would only say what she says. I had to be quite firm. Michael the manager who followed up fairly promptly wirh a call later that day was very good. He was solution focused and recognised where the failings had been. He made up for stress that the sales team had caused.”

Helpful Report

Posted 5 years ago

“Excellent, efficient service from booking to delivery. The driver Galin, was polite, pleasant and helpful. All through an easy transaction I would definitely recommend Anyvan”

Helpful Report

Posted 5 years ago

ANYVAN is rated 3.4 based on 2,903 reviews