ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,839 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID Absolute joke. They turned up 90 minutes late, placed me under immense stress and pressure as I had a fixed time which to give vacant possession of my house. Customer services responses have been diabolical, absolute shambles. I incurred personal charges due to their incompetence, that they will not refund to me as it was a charge outside of their contracted hours... that they DIDN'T even turn up for!! Turns out they're just a booking company and subinstruct all of their jobs. Once they have your money you may aswell be dead to them. Shame their service couldn't be given -5 stars”

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Posted 5 years ago

“Excellent communication, service and price from pick up to delivery.”

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Posted 5 years ago

“This company stole my property. They were moving one of there customers into a flat and when they left they took my dishwasher which was temporarily sitting in the hall. I have phoned them today to ask why they did this and to get it back and have told me that because I am not the customer they can’t help me. Their suggestion was to phone the police! To phone the police during a pandemic! I think this is outrageous! They have stolen my property and do not want to answer for it! When I asked to speak to a manager I was denied this also.”

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Posted 5 years ago

“Impressed with the service of Anyvan they were punctual, polite, extremely helpful. I would have no hesitation in recommending them.”

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Posted 5 years ago

“Absolutely fantastic from first contact through collection and delivery. All communication was on point, clear and followed up. Would certainly recommend if you require a long distance car collection”

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Posted 5 years ago

“Very quick responses to my inquiries. Well organized! Used them twice and both companies used were reliable.”

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Posted 5 years ago

“Driver turned up late due to ‘flat tyre’ honestly the van didn’t look road worthy. Headlight not working. Only took 3 quarters of the listed shipment. Broke our wooden swing seat. Unable to claim as I needed docs dating back 8 years. Spoke to customer services who explained they would investigate. Still awaiting feedbac!”

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Posted 5 years ago

“This company STOLL £400 from our bank account. They turned up late and vacated our property 3 house late. They damaged our furniture and left my daughters little tikes play house at the property because they couldn’t dismantle. They advised us the incorrect amount of boxes for a typical 2 bedroom house and then took money from our account without authorisation. We had purchased the premium packing and removals package and we had to pack most of our stuff and also dismantle as they were so late and we were still out of the property 3 hours late. We had to ask my sister in law to provide emergency childcare during lockdown because the property was NOT SAFE for my children to return to. THEY PUT MY CHILDRENS HEALTH IN DANGER BECAUSE THEY WERE SO INEFFICIENT AND THEN THEY ROBBED MONEY FROM OUR BANK ACCOUNT £400 RIGHT BEFORE CHRISTMAS. They have stolen from my my family and ruined our Christmas in the most diabolical year. Vile, vile company. You should be ashamed of yourselves.”

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Posted 5 years ago

“I booked a collection. The driver called to say there was more stuff than my estimate. I was in a work meeting so could not answer though i would have paid extra is asked, 11 mins later he left the storage unit and Anyvan kept my £186 blaming me for not picking up the phone. So yeah i think this service is pretty shocking. I have used them before and the drivers turned up late that time.”

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Posted 5 years ago

“Team were early, helpful and polite. Can’t fault them”

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Posted 5 years ago

“Team were early, helpful and polite. Can’t fault them”

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Posted 5 years ago

“Really great service, both over the phone from the customer representative, and from the movers themselves. Timely, accurate updates on arrival times, and Ernestas and his partner were professional, friendly, and very helpful. Would highly recommend!”

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Posted 5 years ago

“Very hard job for little money and if they knows that you got any tips from the customers they will deduct from your total invoice. Also the management not arranging the job if you agreed with someone there the others will denied what you agreed STAY AWAY FROM THIS COMPANY.”

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Posted 5 years ago

“This is the worst removal company ever. They don not quote accurately, the price goes up and up and up. You are charged £48 per hour after the first 15 minutes of waiting for your keys. The removal guys have a job afterwards, so they are in a hurry, meaning they just dump your stuff in one room. If you want to pay a fortune for a terrible service...then go for it but seriously they are the worst. RIP off merchants”

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Posted 5 years ago

“Could not ask for anything better”

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Posted 5 years ago

“Absolutely terrible company with the most ridiculous customer service I’ve ever encountered. I booked for time slot 1-3pm and the driver kept delaying and wasn’t sure when he could come. I had flatmates and landlord waiting on both my old flat and new house all day because anyvan kept delaying the move. Their customer service agent even suggested that I should cancel and book another day, which is absolutely ridiculous as moving house is a big arrangement and it involves arranging contract start date and move in date changes. And the customer service agent who contacted the next day had the audacity to say that they won’t charge me for the additional time I took?!!! Anyvan is the one who delayed 7 hours to arrive and said they won’t charge me for the extra time? This is the biggest joke of a company I’ve ever encountered.”

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Posted 5 years ago

“You guys are brilliant driver turned up early got the van loaded really quick made sure he had the correct details then off he went I can't fault anyvan the did an excellent job I'll definitely recommend you to anyone I know who needs to shift a vehicle can't thank you enough 😊”

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Posted 5 years ago

“I have used this company twice in the last two months and I have to say. It was a very good experience. Both teams were extremely professional and kind. I would highly recommend Anyvan.”

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Posted 5 years ago

“I have used this company twice in the last two months and I have to say. It was a very good experience. Both teams were extremely professional and kind. I would highly recommend Anyvan.”

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Posted 5 years ago

“Really efficient service. Highly recommend them.”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,839 reviews