The experience was pathetic to say the least. I booked for a removal from Hither Green to Dartford. Initially I booked for around 7.8 cubic m and paid for it. However, later I changed it to 7.2cu,m. However, there was no refund for the excess charge. I booked for slot 10-12. However, the driver did not turned up before 3 p.m. To add to it Customer services had no clue why there was a delay and there was no apology either from the driver or Anyvan. This was not the end. The driver arrived was rude. I booked for 23 boxes and the driver claimed that each box should be considered as two boxes and I need to pay more or he will not collect. In addition to that he offered no explanation for delay and started wasting more time by taking frequent smoke breaks. After a lot of persuation he agreed but I had to actually get the extra boxes down for him when I have paid for all of them. It was specifically told in the job request that a bed needs to be disassembled and assembled and the driver need to come with required tools. They turned up with inadequate tools and refused to assemble the bed (even if it was paid for). When I refused to sign the job completion sheet, they somehow managed to assemble, but it was not done properly as the hinges came out the very next day. Really unhappy with the service and will not recommend Anyvan.