They broke mine and my husbands mattress and are refusing to cover cost of their damage. Saying it wasn’t broken when their drivers left. We have been sleeping on the couch for a week now as we can’t afford a new one. They were quite rude in their emails and offered us £50 for ‘goodwill’ claiming that they were doing that to be nice. They haven’t taken responsibility for breaking our belongings. When you pay for insurance in the move and something gets broke you expect it to be replaced. We also provided proof and rang up as soon as we saw the damage. Will absolutely not be using them again or recommending them to anyone. £350 gone and will now need to spend more on a new mattress