ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I watched the movers drag, drop, scratch and knock numerous bits of furniture and belongings - some of which is now irreparable. When asked if the movers could not do this and take a little extra care, their response was "we're doing our best". Not only that, one of the drivers asked if I had any drugs to sell, and had such a severe limp that they were unable to help - despite the second person costing an extra £100 (which Anyvan refuse to refund). The final offer of compensation for the service I received amounted to a 10% refund, which is woeful. Please think twice before hiring these guys. Yes they're cheap, but that comes at the cost of you having to carry everything yourself and watch them damage your possessions.”

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Posted 5 years ago

“Really efficient service. The driver and his colleague were both really polite and super helpful. My furniture was delivered to its final destination in perfect condition. I can highly recommend AnyVan.”

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Posted 5 years ago

“No show on the day of house removal. No communication. Had to chase for an explanation. Told the driver could not make our booking, and that anyvan would find a replacement later that day. No updates as promised. Phoned multiple times, but continually get cut off hold due to "all agents busy". Still no sign of progress 7 hours later. No solution, no refund, no communication. AVOID. If I could leave a zero star I would.”

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Posted 5 years ago

“In the run-up to my move, the staff at Any Van were, friendly, professional, and promoted their company, with a nothing too much trouble attitude. The guys who moved my home were brilliant! Nothing seemed to much trouble. In all, a good experience - Thanks!”

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Posted 5 years ago

“Good service, polite and professional.”

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Posted 5 years ago

“Horrendous service, damaged furniture Horrendous service!! Please don't use this company. We had our bed, arm chair and dining table damaged. My entire jewellery box drop all over the drive. We had to cut up our throws to use as floor coverings as they wouldn't take shoes off or wear boot covers. We paid for dismantling but they turned up with no tools. I went back and forth with anyvan to seek compensation and ended up with nothing. Even if you have before photos they don't accept them as they need to be date stamped. Im amazed to see so many good reviews. We must have been the unlucky ones. I can accept that anyvan are technically the middle man but they took no responsibility to assist with rectifying the damage and loss that we suffered.”

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Posted 5 years ago

“Very efficient, easy to book and excellent communication systems. Helpful and friendly staff. Highly recommend this company for quick straightforward moves.”

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Posted 5 years ago

“Sunday pickup and delivery. Good communications in between. Not cheap but certainly good. Same day delivery at the weekend!”

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Posted 5 years ago

“Very helpful and hard working. Very pleased with service”

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Posted 5 years ago

“Friendly and efficient service. Got a wardrobe up a tight stairway though walls did sustain minor damage! But I am very happy with the service and level of help.”

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Posted 5 years ago

“Unbelievable friendly service. Quick efficient. couldn't fault them.”

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Posted 5 years ago

“I used these guys to move some items, there was one pick up point and three drop offs. No problem smooth as you like. The lads were polite and efficient and well organised. Great job 👍”

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Posted 5 years ago

“Very helpful guys and careful with the furniture. Plenty of blankets in the van for protection.”

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Posted 5 years ago

“Damaged multiple items of furniture and put a hole in my floor. Smashed my dining table beyond repair, ripped my sofa, scratched my dresser. I am having to have a new floor which is a huge inconvenience regardless of the cost. They offered £250. What an insult. They have damaged £3500 worth of furniture AND a brand new floor and they offer £250. Avoid this company.”

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Posted 5 years ago

“Great service at an even better price - would highly recommend ANYVAN to anyone who needs to move items. Easy to book - although had to take measurements of some items such as chest of draws but things like 3 seater sofa, king size mattress could be selected from a drop-down menu. Kept up to date of when the driver would arrive via text and email. The driver and his colleague were very helpful and friendly. Would highly recommend this service!”

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Posted 5 years ago

“Brilliant service! Can amend booking up to 24 hours before! Drivers that can were on time, polite and helpful.”

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Posted 5 years ago

“Quick simple and so easy to organise. Will use this service again”

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Posted 5 years ago

“If I could leave zero stars I would. Arranged for a car to be collected from Manchester and delivered to Romford. Paid extra for early collection so that it would get here by lunchtime only to phone them in the afternoon and be told that it would be here the next day. Having already sold my old car that morning this left me in a bad situation and they would not refund the extra I paid as 'collection had been made at the early time slot so that part of the deal had been fulfilled'. They said that deliveries over 200 miles are not guaranteed same day but this was not communicated to me at the time of booking (otherwise I would not have bothered paying the extra). I also took a day off work for this and will now have to take more time tomorrow, which I can ill afford, as they cannot guarantee what time it will actually be delivered. The customer service is appalling with no real apology or any attempt to actually help, it was like bashing my head on a brick wall. Would not recommend to anyone!”

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Posted 5 years ago

“A truly dreadful experience. Vile, nasty driver who reduced me to tears (I live alone and am 76 years). He refused to take double bed unless it was taken apart - told me it was my job to find out if this was needed. He said if he took it apart he would charge me for it. He refused to take stacking single beds because headboard was too big and needed to be taken apart. I was fortunate to be able to contact my son in law who dashed over with tool kit when he heard how distressed I was. Driver refused to take topper mattress on double bed (I need it for my arthritis)’ told me one mattress only. They carried large, empty drawers one in each hand and banged them several times on every door jam they passed. They complained about distance they had to carry contents into new home, saying I should be charged by metres covered. The van was way too small and they left behind the dining room table and computer chair. Don’t believe the lovely publicity photos you see on their site. None of the people I contacted, who had used them, ever saw such a van. Instead, the van will be hired and driven by scruffy individuals who are in no way proper removal men and therefore very likely to cause damage or upset. BE WARNED - yes they are cheap, but you get what you pay for. Two days later I am still shaking from the awful experience.”

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Posted 5 years ago

“Ripped off elderly pensioners left them stranded ,and tried to add on extra money ,do not use this company”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,838 reviews