ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,106 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service would use again”

Helpful Report

Posted 5 years ago

“Absolute nightmare and a huge rip-off! The driver showed up 3 hours late (to the wrong address) and showed up to my front door without knowing that he's going carry items! I paid 70 pounds extra for an extra helper (who didn't show up) to carry items to the third floor. The driver literally carried half of the items to the first floor and told me to carry the rest up myself. He left after moving half of the items and told me he's got other deliveries and that I'd manage the rest myself. I had to carry a sofa and a double bed mattress up to the third floor myself. I'd avoid this company at any cost!”

Helpful Report

Posted 5 years ago

“Arrived on time, both men very helpful and kept items in tidy order.”

Helpful Report

Posted 5 years ago

“Temi and Philip moved me, my furniture and my zillion boxes of books across London on Saturday. They're absolute machines! I'm sure I saw Temi pick up a sofa one handed at one point 😂 Super courteous, super careful with my stuff, amazing tetris levels of packing. Great pre move check in calls too. I couldn't be more impressed. Thanks guys!”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company. Booked to move house on 25th June 21. Booking made weeks in advance and paid for in advance with lots of communication with call centre. Morning of move spoke to driver who confirmed he would be with us. Long story short never turned up. Several text messages confirmed he would be there just fobbed us off. This was the Friday before sdlt holiday ends and moving is stressful enough without the removal co letting you down when all packed up. AVOID THIS COMPANY AT ALL COSTS. Customer service is shocking and they don't care its all about where they can make the most money despite who has booked.”

Helpful Report

Posted 5 years ago

“Very efficient. Men couldn't do enough for us.took good care of our furniture and were very polite.”

Helpful Report

Posted 5 years ago

“Couldn't fault Anyvan. We were kept informed of progress, van driver was polite and helpful. Thoroughly recommend them”

Helpful Report

Posted 5 years ago

“Absolutely shocking company! Avoid. Arranged to have a car transported, they cancelled at the last minute which meant I'd lost the slot I'd previously arranged to have work done. Anyvan then rearranged to pick the car up, sent an old van and tall trailer that the car wouldn't go up as it was too steep. So he just left and said someone would be in touch. Anyvan then rang 4 hours later saying that it was my fault they sent the wrong trailer and had no available transport to do the job. Refused to give a refund and said I could have another day at 50% extra cost on top of the original price. You would have more organization and professionalism from Del and Rodney Just avoid them!”

Helpful Report

Posted 5 years ago

“I had a really bad experience with AnyVan! The van I hired just left because they didn’t find a place to park, and because of that I lost the day of moving. The funny thing is I received an email from them saying “they know at the day of moving, both sides needs to be flexible” and this happened - they weren’t flexible at all. The guys just left and the agency called me saying I needed to reschedule, paying an additional fee (????) and it wouldn’t guarantee the moving if they didn’t find a place to park. I would never recommend this place to anyone. I didn’t move and just lost money bc they don’t reimburse you.”

Helpful Report

Posted 5 years ago

“AV ask if you mind the job being completed in 'multiple trips' which means they will send a small van and take ages to complete the job, even if you specify you need to be out by a particular time. So I strongly advise, that unless you are time-rich on moving day, do not accept that condition. We just moved a three-bed household and they totally underestimated the length of time it would take, CHARGED ME EXTRA, damaged two large items, bickered, and quibbled about tiny aspects of my inventory. They don't make this clear in advance but the driver can contest your version of what a small/ medium or large box is, and then charge you extra. In our case I had over estimated the number of boxes we had, but the driver complained they were misspecified, and wouldn't move them unless we paid an additional premium. The job was also three and a half hours late in exiting our first property, which caused a huge row with the family moving in. It was a very stressful experience and I can't in good faith recommend them. Also, I bought the insurance they were selling, which I was told would not cover the costs of my smashed wardrobe. I mean, there was almost nothing about their service that I could reflect on positively.”

Helpful Report

Posted 5 years ago

“Very good experience overall. On time, courteous & considerate, professional, speedy and flexible. Would definitely recommend Anyvan.”

Helpful Report

Posted 5 years ago

“Great company and concept. Book your man and van online, and just wait for delivery or collection. Convenient and timely.”

Helpful Report

Posted 5 years ago

“Very good experience overall. On time, courteous & considerate, professional, speedy and flexible. Would definitely recommend Anyvan.”

Helpful Report

Posted 5 years ago

“Absolutely appalling service - We were moving house on the 23/06. I needed to have my Land rover ( Fully Operational ) picked up & transported to our new address. ANYVAN quoted a price - Which I accepted & I booked the transportation & insurance with them. Several email confirmation were received including documentation. A number of phone calls were received from them outlining what would happen on the day & confirmation of the booking - At 1715hrs - 22/06 ( Day / Evening before the move ) ANYVAN called to say they were not able to undertake the job. They asked if we could agree another date for the transportation. I again explained that we were moving & that we could not leave the Land Rover behind. ANYVAN were unable to offer me any acceptable alternate. The only positive in this whole event was they returned their fee to me, I cant really explain the added stress this caused to our move. Really Poor”

Helpful Report

Posted 5 years ago

“Great company and concept. Book your man and van online, and just wait for delivery or collection. Convenient and timely.”

Helpful Report

Posted 5 years ago

“Will never use this company again. Completely unreliable. Driver booked for my removal did not turn up. Call Centre staff were quite condescending and fobbed me off with a bunch of excuses (“he will be there in 15 mins, in 30 mins, in 1 hour..). I eventually got hold of the driver 2 hours after he was meant to arrive and discovered he could not speak English. Choosing this company was one of the biggest and costliest mistakes I’ve made.”

Helpful Report

Posted 5 years ago

“Super helpful service. Good quotes, responsive and price competitive. Highly recommend this service!”

Helpful Report

Posted 5 years ago

“Super helpful service. Good quotes, responsive and price competitive. Highly recommend this service!”

Helpful Report

Posted 5 years ago

“Stay well away from this company. We moved from Paisley In Glasgow to The Republic of Ireland. To say there was a damage to most our items is an understatement. Almost every part of our chest of drawers has damage, our Wardrobe has bad chips gone out of frame and doors. Coffee table ruined too and plenty more damaged items. Called Anyvan to see about insurance and we were told they would not be covering it, even though they took 730 pound off us when we booked and it clearly states that we would be insured. Then they told us to contact the removal firm, who upon taken the call flew into a rage and was very aggressive towards my girlfriend and put the blame on me and my 73 year old dad. We were more or less told to mind our business when we asked about insurance... to sum it up, avoid anyvan if you value your possessions”

Helpful Report

Posted 5 years ago

“Excellent communication, value for money and an efficient polite service”

Helpful Report

Posted 5 years ago

ANYVAN is rated 3.5 based on 3,106 reviews