ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service - AVOID! PAID 94£ FOR REMOVAL. THEY DIDNT CALL ME OR BOTHERED TO PRESS THE BUZZER AND LEFT. DO NOT USE”

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Posted 5 years ago

“Had my bike delivered,no problems.The driver was polite and very helpful,would use them again”

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Posted 5 years ago

“If you feel into the trap of using this bunch of cowboys, and used a credit card to pay, complain to your credit card company who will suspend payment. They will investigate and if they think you're right,, Anyvan don't get the money.”

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Posted 5 years ago

“Data and privacy policy is poor and obstructive. Have to jump through hoops to delete account, which involves emailing the privacy team and initiating unnecessary communications with the company. Especially poor after they have recently had a data breach. Account deletion should be a simple process anyway for the safety and satisfaction of customers, yet in order to delete, they require more data from you in the form of emails. After a conversation with management, they claim this for security reasons, yet compare this to other companies such as Facebook who retain more data than anyone and I see no reason other than obstruction for not offering a simple 'Delete Account' button in the account settings. Not great.”

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Posted 5 years ago

“Like many before me, this company should be avoided at all costs - their online process is designed to mislead - yes information is there if you look closely, but be very careful if you do insist on using this outfit (AKA Bodge it and Scarper). I am sure Angus Elphinstone the founder who is probably far removed from the day-to-day activities would not be very impressed with the customer services and the poor responses to complaints that lack any kind of empathy. This complaint is not about the actual day of removal, its about the process that is geared to extract as much money from you through misleading processes and web site wording - AVOID like the plague.”

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Posted 5 years ago

“Great experience all round.”

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Posted 5 years ago

“Very professional, polite, punctual and helpful.”

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Posted 5 years ago

“My family booked Anyvan to move all of our belongings from our home in London to Norfolk at a cost of over £1000. We booked weeks in advance. We were completing on the sale of our home on the day of the removal and had to be out by midday. 7.30pm the night before the scheduled removal we get a voicemail from Anyvan - "the driver is experiencing problems with his vehicle, sorry, we cant move your things any more." I had to stay up all night desperately trying to find alternative arrangements. I somehow managed to book somebody last minute but it cost me an additional £500 because it was so last minute. The new firm couldn't get there early enough for us to be gone by midday. We managed to eventually get out by 5pm with our purchasers looking on as we desperately tried to clean the place with our 6 month old baby crying. All in all, this was the most despicable service I have ever received. If you're moving a single piece of furniture then anyvan might be worth the risk. If you're moving house, then please please choose another company.”

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Posted 5 years ago

“Very efficient, friendly service, regular updates. Highly recommended.”

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Posted 5 years ago

“Used company for many years and used to be flexible for all issues. Very money grabbing and rigid in their way of thinking. I bought and paid for job. I put sizes in box, but apparently not the correct box? It should not matter as all of the form is read by all parties. All boxes get read and I did not need to put in sizes as had never done previously. Covering their own backs so they did not need to refund for incomplete job. Small amount of stuff that would fit in small room has cost me astronomically for short distance transfer. Good job I will not have to be using in the near future. Drivers arrived and only collected a third of my stuff. Anyvan refused to help. I had to book another collection. The two collections totalled more than when I arrived from Kent to the North West? I also had more than double the load then, and more than triple the weight?”

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Posted 5 years ago

“Easy to arrange, efficiently carried out, good communication about time of arrival, personable driver and good value for money”

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Posted 5 years ago

“I paid for two men to carry out the delivery of my items and only one showed up. I am being told I cannot get a refund because two guys did show up and completed the job. Apparently my eyes are deceiving me! Please do not waste your money here, there service was terrible, the communication and the punctuality was awful. On top of that to be politely called a liar is very insulting! I never write a review, have purposely written this review to warn anyone looking to use this service, to consider looking elsewhere. I will continue to ensure this message is heard, so that no one else makes the same mistake that I did. The money I lost will be a sacrifice that I take to ensure that no one else makes the same mistake. Disappointing especially during this time when we are all going through so much and having major challenges. I am asking for a refund of a service that was not carried out and that is well within my rights as a consumer. Breaking the law does not look good for your company and dismissing the consumer, the people who keep you in business is a very dangerous move and will falter in the long run.”

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Posted 5 years ago

“The driver was very kind and polite. And took very good care of my belongings. Also he was on his own and moved me in horrible cold wet weather.”

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Posted 5 years ago

“The communication was very good and I was updated as to the pick up and delivery. The delivery man was very kind as to help me with a heavy package which I could not have carried. Smashing service. Thank you.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“All went according to schedule. No issue with the delivery of my car. Also pleased that the call center was available also on Sunday evening to follow up my order.”

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Posted 5 years ago

“Effectively and carefully with property”

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Posted 5 years ago

“Excellent service, great online tracking to see where the item is. I would definitely recommend and I will use this service again in the future.”

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Posted 5 years ago

“Jason, who undertook my move, was absolutely brilliant and really helpful when an issue presented itself. The office were very efficient and friendly too. I would recommend the services of Anyvan.”