I booked a collection and delivery through the chat. I asked for two people and the person gave me a quote through a direct link. “This includes The two people right?” I asked and they double confirmed. Only to find out on the delivery day that “I” booked for only one person and my delivery was not happening. They said the will not give me a refund but I could get an extra person booked for 50£ (more than the delivery price). This is a scam. I was told the link with the quote had two people and now they’re putting the blame on me and I will not see any of the money back. Absolutely awful. Please be aware!!