ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.48

3.5 Rating 3,181 Reviews

63 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“most terrible expierience unproffesional over priced stay welll away ibooked them gave two different time scales to meet at storage unit first 8 am to 4 pm then changed 10 am to 2 pm called me last minute at home panicked to get theretook 9 miute walk was already in there two indan men no official anyman an or shirts on was delivering chest of drawers to someone else had to wait at storage unit for forty minutes went off to get water sure enough called me at shop 6 minutes away panicked to ge back thy said only 20 items moving out of unit i was shocked for £160 i lifted several bags out they moed only few boxes i looked at te amount in their big van was terrible wuld not take anymore muttered about dumping in outside my place as its few stairs up i took most upstairs myself asked me for tip i gave £10 cash £5 gift card bottles of water i could have booked £10 taxi for same job disgusting im kind partially brought up in the church dont like saying negative things but it was humiliating terrible ive asked for partial refund get officious negative replys from them laura her name not nice wont give one they are exploitive to the core im reporting them i had to find another van man who was much better sam with a van i got charged £216 as did not get my stuff out at certain date please stay well away zero out of ten”

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Posted 1 month ago

“Removal guys were great and gave a excellent service”

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Posted 1 month ago

“Efficient, timely and professional. Perfect!”

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Posted 1 month ago

“Absolutely disgusting service. My sofa was damaged, dining table damaged, my children’s beds were damaged, items left behind. I paid £1600+ for reassemble and they didn’t even bother to put the triple wardrobe back together and broke my dining table so they couldn’t even put that together. Absolutely disgusting. Filled out the complaints form for compensation to replace my items that were damaged and all I keep getting is to repeat the forms. I will be contacting the ombudsman first thing in the morning. You shouldn’t be allowed to trade when you just go round damaging items and don’t even sort this out.”

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Posted 1 month ago

“Driver found it hard to understand instructions for parking. Otherwise punctual and polite.”

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Posted 1 month ago

“Very helpful, will use again. Thank you”

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Posted 1 month ago

“Brilliant service couldn't fault it very polite efficient driver, will definitely recommend.”

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Posted 1 month ago

“I booked AnyVan for my student move, including collection, delivery and storage. When I originally signed the contract, my collection window was 12–2pm, but this was changed to 12–4pm just one day before collection. The driver arrived at 3:28pm, but my storage facility closed at 4pm and my delivery was scheduled for 5:45pm. This made the same-day delivery into storage impossible. My tenancy ended the following morning, leaving me extremely stressed and with very little time to figure out what to do with all my belongings. The customer service was absolutely appalling. I repeatedly explained my situation and was still told to simply reschedule for the next day, despite explaining that I would no longer have access to the property. During one call, the adviser accidentally left me off mute while laughing with a colleague while I was extremely distressed. I was also promised a follow-up call regarding compensation which never happened. I made numerous calls afterwards and was repeatedly left on hold for extremely long periods. I felt completely ignored and not taken seriously. After weeks of emails and complaints, I was offered £15 as a “gesture of goodwill.” Considering the amount of stress and inconvenience this caused me, I found this extremely insulting. As a student moving out alone, I trusted AnyVan to make the process easier. Instead, they made an already stressful situation significantly worse. I absolutely do NOT recommend AnyVan. The service was poor, the communication was terrible, and the customer service was honestly shocking. If you're considering using them for an important move, I would seriously look elsewhere.”

Helpful Report

Posted 1 month ago

Hi Saabiriin, Thank you for sharing your feedback. We’re very sorry to hear about the stress and frustration caused during your student move and storage booking. We understand how important timing and clear communication are when moving out of a property, particularly when tenancy deadlines and storage access are involved. We appreciate your concerns regarding the change to the collection window, the late arrival, the impact this had on your storage arrangements, and the support you received when trying to resolve the situation. We also understand your concerns regarding the communication and follow-up you experienced afterwards. Our Service Quality team would like to review your concerns in more detail, discuss your experience with you, and work towards a resolution. We appreciate the opportunity to address the issues raised and ensure your feedback is fully considered. Kind regards, AnyVan

Posted 1 month ago

“My two drivers from Anyvan were fantastic, they were professional, friendly and flexible. They worked so hard getting my move completed for me and I'm so grateful for such a fantastic service.”

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Posted 1 month ago

“Reliable delivery”

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Posted 1 month ago

“Very professional wood use again”

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Posted 1 month ago

“Never Use This Company!!! Very disappointing experience… I paid £482 for a moving service with AnyVan and unfortunately the experience was extremely disappointing from start to finish. The collection was supposed to take place within a 12pm–6pm slot, but the movers did not arrive until after 6:30pm. There was also an unnecessary issue over parking, despite the vehicle ultimately fitting into the space outside the property. The biggest issue at collection was the stairs. I had already disclosed during the booking call that the property was on the first floor with one flight of stairs. Despite this, I was told that I would have to pay an additional charge for the movers to carry my belongings downstairs. I therefore ended up carrying my own belongings down the stairs while the movers loaded them into the van. AnyVan later confirmed in writing that one flight of stairs should not have attracted this additional charge and that they had raised the issue with their partner. The delivery was also extremely late. The van left Plymouth at around 6:45pm, but my belongings did not arrive in Wellington until approximately 10:50pm–11:00pm. I had arranged for friends and family to be available to help me, but because of the delay they had to leave before the delivery arrived & their customer service team told me after that it states in their terms and conditions roots are not direct but I was not told this by the woman on the phone when I booked or the drivers on collection of my belongings. I was also extremely uncomfortable with the behaviour of the driver at my home. During the delivery, the driver asked me whether I knew where he could obtain cannabis/weed or whether I knew anyone who sold it. He also made comments about AnyVan being “a joke” and about the amount I had paid. I found this completely inappropriate and unprofessional. I reported this to AnyVan, who confirmed that the matter had been escalated for internal review. When my belongings arrived, some of my suitcases and open bags were covered in crushed polystyrene/styrofoam, and some white furniture had dirt on it. I was concerned by the standard of care taken with my belongings. I subsequently made a formal complaint to AnyVan. Despite acknowledging several of the issues I raised, their final goodwill offer was only £39… For a service costing £482, I expected considerably better communication, professionalism, care and customer service. Based on my experience, I would not use AnyVan again and would strongly recommend that anyone considering using them carefully checks exactly what is included in their service and what happens if there are access, timing or delivery issues.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and that you remain dissatisfied following our review. We appreciate the concerns you raised regarding the collection and delivery experience, communication, the conduct reported on the day, and the condition of your belongings upon arrival. These matters were reviewed by our Service Quality team, who investigated the information available and addressed the concerns directly with you. While we understand that you remain unhappy with the outcome, we can confirm that the issues raised were fully reviewed and the appropriate action was taken in line with our processes. We are sorry that the resolution offered did not meet your expectations. Thank you again for bringing your concerns to our attention. Feedback such as yours helps us monitor and improve the service provided to our customers. Kind regards, AnyVan

Posted 1 month ago

“DO NOT BOOK WITH ANYVAN! SOCIAL MEDIA IS LIE - THEY USE EXTERNAL INDEPENDENT MOVERS IN REAL LIFE WHO DO NOT WEAR ANYVAN UNIFORM OR HAVE AN OUNCE OF PROFESSIONALISM. THEY SCAM YOU BY CHARGING YOU EXTRA ON THE DAY IF YOU DONT GIVE THEM EXACT MEASUREMENTS OF EVERY SINGLE BOX BUT DONT TELL YOU ANYWHERE BEFOREHAND! MY DRIVER WAS LATE AND REFUSED TO TAKE MY ITEMS UNLESS I PAID 150 POUNDS EXTRA THEN REFUSE TO REFUND ME FOR THE 200 POUNDS I ALREADY PAID. I COULDNT GET AHOLD OF THE DRIVER OR CUSTOMER SERVICES DURING THE SITUATION. SRIVER TURNED UP AN HOUR LATE. THEN THEY LEFT ME STRANDED ON THE MOST STRESSFUL DAY OF MY LIFE. WHEN I FINALLY SPOKE TO CUSTOMER SERVICES THEY WERE SO RUDE AND CARELESS. NEVER BOOK WITH THEM EVER! WORST COMPANY EVER! SAVE YOURSELF THE FINANCIAL LOSS AND STRESS!”

Helpful Report

Posted 1 month ago

Hi There, We’re sorry to hear that you were unhappy with your experience. We’ve reviewed the booking and would like to clarify that the additional charge was not simply for the discrepancies in the items listed. The booking was made on the basis that parking would be available within 20 metres of the property. On arrival, the team found that the available parking was approximately 80 metres away, alongside the items being larger and more numerous than expected. This resulted in additional time and labour being required. We appreciate that you chose not to proceed with the additional charge and cancelled the booking, but the team and resources had already been allocated based on the information provided when the booking was made. For this reason, a refund is not due. We’re sorry the experience was stressful, but we hope this provides some clarity around what happened. Kind Regards, AnyVan

Posted 1 month ago

“Easy to book”

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Posted 1 month ago

“So pleased I chose your company. From the beginning I was kept posted and my bed was in perfect condition when delivered .Will definitely use Anyvan in the future.”

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Posted 1 month ago

“The contractors had not been passed my instructions for valuable items and almost threw them into the storage unit, the items were redelivered damaged with AnyVan refusing liability. A total scam. They gave me a 20% discount on any future booking, but I can't afford the damages”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve raised regarding the handling of your items and the outcome of your damage claim. We understand how disappointing it can be to discover damage to belongings, particularly when you had provided specific instructions regarding valuable items. We also appreciate the frustration this has caused, especially where you feel the proposed resolution does not fully address your concerns. Our Damage Claims team has reviewed the information and evidence provided and has made an offer based on their assessment of the claim. We are currently awaiting your response regarding the proposed resolution. We appreciate you taking the time to share your experience, and your feedback regarding communication and the handling of your belongings has been shared internally with the relevant teams for review. Kind regards, AnyVan

Posted 1 month ago

“Very disappointing service – damaged belongings and poor customer service I am extremely disappointed with the service I received from AnyVan. The removal team were very slow when packing my belongings and, more importantly, showed very little care when handling and loading my items into the van. As a result, three of my household items were damaged during the move. Trying to resolve the damage has been equally frustrating. AnyVan’s customer service has been poor, and I have had to repeatedly email them myself to chase updates rather than feeling that my complaint was being properly dealt with. Despite the damage being caused during the move, I have only received a partial refund/compensation for the damaged items. To add insult to injury, one of the workers used my toilet and left without flushing it, which I found extremely disrespectful and unprofessional. Overall, the whole experience has been stressful and disappointing. I expected a professional removal service that would take reasonable care of my belongings and deal with any problems promptly when things went wrong. Unfortunately, neither happened. Based on my experience, I would not recommend AnyVan and would think very carefully before using them again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with AnyVan was disappointing and that you were unhappy with both the service provided on the day and the subsequent claims process. We understand how frustrating it can be when belongings are damaged during a move, and we’re sorry that you felt you had to repeatedly follow up for updates. Your feedback regarding the handling of your concerns has been noted. We can confirm that the damage claim was reviewed and the compensation provided was in line with the level of compensation cover selected at the time of booking. We appreciate you taking the time to share your experience, and we’re sorry that we did not meet the standard of service you expected. Kind regards, AnyVan

Posted 1 month ago

“The driver was excellent very helpful. Woukd definitely use again”

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Posted 1 month ago

“One of the worst customer-service experiences I have ever had. AnyVan confirmed a collection window of 12:09pm to 3:09pm. My mother, who is in her late 80s, travelled specially to my property to be there during that time. However, the driver arrived at approximately 10:30am and left without collecting anything. No collection or delivery took place, yet AnyVan marked the booking as completed. One agent initially acknowledged that the driver was early, but the company later contradicted this and claimed that he had arrived within the agreed window. Customer service refused to escalate my complaint and then demanded another £57 to rearrange the service they had failed to provide. I wasted hours dealing with this while abroad, and my elderly mother and the seller were seriously inconvenienced. The service was disorganised, dismissive and completely at odds with the impressive claims on AnyVan’s website. Booking AV 9572160. I am still awaiting a proper resolution.”

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Posted 1 month ago

Hi Hugo, Thank you for sharing your feedback. We’re sorry to hear about the frustration and inconvenience caused with your collection booking, particularly given the arrangements you and your mother made to be available. We understand how important clear communication and reliable timings are when coordinating a collection. We appreciate your concerns regarding the collection window, the communication received, and the handling of the booking status. We aim to ensure that all parties have clear information throughout the process and recognise the impact this situation had on you, your mother, and the seller. Our team has reached out to review your concerns, and we’re pleased to confirm that the matter has now been resolved. Thank you for giving us the opportunity to address your experience and work towards a resolution. Kind regards, AnyVan

Posted 1 month ago

“Absolutely furious, got a quote on a move Very happy accepted it Removal men arrived after about an hour they informed me the walk to there van was 60 metres the company only give 20 metres allowance in the quote and there were some steps to go down that also was not allowed. They wanted to charge me an extra £90. The men stopped work, we agreed on £80 they were then told continue. Obviously if I didn’t pay the extra They wouldn’t complete the job why give a quote if you don’t t honour it . Steer clear of this company they are not honest”

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Posted 2 months ago

Hi Corrinne, Thank you for sharing your feedback. We’re sorry to hear about the frustration caused by the additional charge raised on the day of your move. We understand how disappointing it can be when the final cost differs from the original quote. Our Service Quality team has reached out to discuss your concerns and offered a resolution - which has been accepted. We appreciate you giving us the opportunity to make things right and hope your next experience with us will be a much more positive one. Kind regards, AnyVan

Posted 1 month ago

ANYVAN is rated 3.5 based on 3,181 reviews