ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.38

3.4 Rating 2,688 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very helpful reminder and prompt delivery. A reliable courier service.”

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Posted 2 months ago

Hi Darren, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Organisation Top top À recommander.”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Organisation Top top À recommander.”

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Posted 2 months ago

Posted 1 month ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

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Posted 2 months ago

Posted 1 month ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

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Posted 2 months ago

Posted 1 month ago

“Exceptional service from start to finish. Got a delivery slot within 24hrs. Lots of time options, clear pricing, good value and excellent communication with the driver.”

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Posted 2 months ago

Posted 1 month ago

“Exceptional service, fantastic communication did everything I asked and David the driver was polite and professional will definitely use this service again!”

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Posted 2 months ago

Hi Deborah, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“I used Anyvan to help with my house move. They arrived in the time slot stated and the driver was friendly and helpful moving my stuff into the new house. I would definitely use this service again.”

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Posted 2 months ago

Posted 1 month ago

“Watch out for the hidden extras. They try to upsell you at the expense of customer experience. I booked two collections via AnyVan website two weeks in advance. The first one went well, and despite not being able to call the driver via the app he was able to make delivery just in time. For the second one, I had already paid extra when booking to get it collected during the later slot in the day and added clear notes about the time at which it could be collected. The day before collection somebody called me out of the blue asking for £40 more to make my collection at the time requested (1.5hrs into the slot) - I highlighted how I had already paid extra and this was in the notes when booking. They said if I did not pay the extra, the driver would turn around and cancel if collection could not be made. They also said it was non refundable if I was to cancel now they were asking for extra fees. I asked for them to send me this in writing so I could review as I was out and did not wish to pay somebody I did not know over the phone - they refused. When I called them back they said it would now be £150 to get collected at the preferred time. I left the booking as it was and thankfully I was able to coordinate with the driver on the day to collect at the right time. The customer agent in both instances was unhelpful and focused on upselling rather than helping the customer feel at ease, especially when they could take the stress out of a move by making this one thing simple. They claim no hidden extras but there evidently is. For this reason I won’t be using or recommending them again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear about your experience, especially with the second booking, and we completely understand how frustrating this must have been when you'd already made plans around the agreed slot. We’ve reviewed the details of your booking and wanted to clarify that the slot selected at the time of booking was between 4pm and 8pm. While we can see that you requested collection after 5:30pm in the special instructions, unfortunately this does not override the original time window that was booked. Our scheduling system allocates jobs based on the selected slot and doesn't take special instructions into account. To guarantee collection after 5:30pm, the correct option would have been to select the 6pm to 8pm slot directly at the point of booking. That said, we understand your frustration at being asked to pay additional fees to meet your request. We're sorry that this was not handled in a way that made you feel supported. It's never our intention to add stress to an already busy process, and we’ll be sure to pass on your feedback to the teams involved. Thank you again for your comments and for your understanding. If there’s anything further we can help with, please don’t hesitate to reach out. Kind regards, AnyVan

Posted 1 month ago

“Not a good company to use. Few reasons why: Refused to take individual items which had not been included on the inventory and tried to charge more to put them on the van. It is not made clear that the inventory Is supposed to be an exact list rather than a guide to estimate the size of van required. Secondly when the van turned up, it was half full with another persons possessions who was also sitting in the van he clearly didn’t realise that the van would be doing multiple jobs on the same day and was telling me I needed to be quick and then my stuff better not damage any of his. Thirdly, the van then proceeded to take 6 hours to arrive at my new address for what was a 1 hour drive. Tracking the van on a whistle stop tour of north London, the drivers were clearly doing multiple jobs on the way round. In summary, don’t use this company. They are trying to reinvent the man with van service, making it more profitable for themselves and a hugely inferior and inconvenient service for the end user.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to share your experience. It sounds like things didn’t go as you expected, and we’re genuinely sorry to hear you were left disappointed. We’d love the chance to clear up a few points about how our service works, as it’s clear there was some misalignment around what was booked and what was delivered. First off, our bookings are based on the inventory list provided at the time of confirmation. This helps us determine the vehicle size, space requirements, and price. We do try to make it clear during the booking process that the inventory isn’t just a rough guide — it’s the basis of the job. That said, we understand it can be easy to assume there’s a bit more flexibility, so we’ll take this on board for further clarity. Secondly, we are a part-load company. Our transport partners often carry out more than one job per route. This model keeps costs down for customers and significantly reduces wasted miles on the road. For context, AnyVan was founded with exactly this in mind: helping to cut unnecessary emissions and make logistics smarter and more affordable. The customer you saw sharing the van was simply on another leg of that same route. That said, we appreciate that this approach isn’t for everyone, especially if you're expecting a direct, single-use service. There are companies out there that offer exactly that, but it is not how our model is set up. The six-hour delay was likely due to the vehicle completing other jobs before reaching your destination, which is part of how we’re able to offer lower prices across the board. All the best, AnyVan

Posted 1 month ago

“Very happy with my experience of anyvan, transport my new vehicle to me, easy to set up, very nice people to deal with, and the driver tracker is a great feature. Would definitely use in the future.”

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Posted 2 months ago

“Just wanted to drop a quick thank you to Paradigm Recovery Firm. They helped me recover my funds after a scam and also fixed my withdrawal issues. Great communication, fast action, and real results. Appreciate the team”

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Posted 2 months ago

“Seamless process. Our collection & delivery driver Sorin was polite & very helpful. Would definitely use AnyVan again”

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Posted 2 months ago

“Effective, professional, and hassle free.”

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Posted 2 months ago

“The van came on time. He was very professional.”

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Posted 2 months ago

“Very easy to arrange and good price”

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Posted 2 months ago

“So attentive and carried me along all through the process, they were gentle with my items and no dent or breakage and all items were put in individual room relieving me of future lifting. Highly recommend”

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Posted 2 months ago

“On time, helpful friendly driver.”

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Posted 2 months ago

“Very polite and punctual service. Thank you.”

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Posted 2 months ago

“Good service when you need to find someone on short notice. The customer service is also very good and approachable. The tick list of the items is not as comprehensive as it could be.”

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Posted 2 months ago

ANYVAN is rated 3.4 based on 2,688 reviews