ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,839 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy was awesome and super helpful. My truck did arrive with a smashed rear light though that I doubt I can claim for”

Helpful Report

Posted 5 years ago

“Don't provide any detail of their atypical and strict rules in advance, seemingly just to rip you off even more. Van show up outside the time slot you specifically pay for as many other reviewers have said. Because they're trying to cram in so many bookings to maximise money for them, they're completely unreliable. When I complained about this I was told it was obvious that I should have called them again to tell them the time of my booking - they alreafy know the time it's literally the whole point of booking. Why would I be calling them several times to tell them the time I'd already booked? Especially as they don't answer the help line. Would recommend booking an individual instead - prices are the same but the service would actually be what you pay for. Customer service when you call complain (when you finally get through) that they didnt fulfill your booking is awful, patronising and with an uneseccary attitude.”

Helpful Report

Posted 5 years ago

“Very kind and helpful... Took good care when removing the goods... Sadie”

Helpful Report

Posted 5 years ago

“Really impressed with polite and efficient service from both call centre staff and delivery man. Very reasonable rates too. Will use again should the need arise.”

Helpful Report

Posted 5 years ago

“I booked through them for a house move. As I initially wanted to be out of the property by 2pm , while I was putting my order online I contacted their customer service for advise regarding the booking slot. I was advised by a woman to book 10-12pm slot instead as If I booked 12-2pm slot, the driver can turn up at 2pm and that would be risky. I followed the advise. On the day a luton van with 2 men turned up at 10.00. I knew the van was too small for my stuff. They said I will have to pay if they I went over my 2 hours . slot. I called the customer service and they said that correct. They were very rude on the phone and did not want to take responsibility for the advise they have given me. I was left very distressed as I already paid 511 pounds for a 5 mile distance move and now they wanted to charge even more. The guy on the phone said a manager will call in 24h to discuss the misunderstanding but i have never received a call. I called after 2 days and I was told that there is no need for a manager to call as my issue was not their fault. I wanted to raise a complain so that this thing does not happen again to others and they said they don't take complaints !!!!! What a service !!! You cannot complain or talk to a manager!!! Please avoid at all cost. Rather book with a reliable service that avoids the stress on the day. Moving is already stressful but dealing with this scum company is even worse. AVOID AT ALL COST if you want a LESS STRESSFUL DAY. THEY DON'T take responsibility. When I said I am going to write my experience as a review , the guy just said, "that's fine go ahead", very rude with awful customer service.”

Helpful Report

Posted 5 years ago

“Easy to arrange and reliable with good tracking system”

Helpful Report

Posted 5 years ago

“Really impressed with polite and efficient service from both call centre staff and delivery man. Very reasonable rates too. Will use again should the need arise.”

Helpful Report

Posted 5 years ago

“I booked my son to move from a 2 bed flat to a 3 bed house. The van!! Was due to arrive between 10 & 12 they arrived at 2.... with a small van, the guys were very nice but I knew we weren’t going to get all my stuff in that van. They said they couldn’t take my cooker washer and dryer as it wasn’t on the inventory, I didn’t even know there was one as all that I could highlight was the rooms. We paid 252 to move 6 mile, what they said they would take would only have filled a third of said van, we had to pay another 42.50 to fill the van but still had to leave loads of stuff behind. This company is rubbish, when dealing with removals previously you book a man and 2 men and a vehicle depending on flat, house etc and full or partial move. Warning please do not use”

Helpful Report

Posted 5 years ago

“Excellent service, very punctual.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish, she service, idiot Matt on the phones, take your money and send a fat man and his dumb kid, not professionals. Damaged my good and flat and the disappeared. Never ever use this company, they are @hit!!!!!. When you ask for money back then they show true colours, this review was from 3 days ago”

Helpful Report

Posted 5 years ago

“We booked and paid a month in advanced. Called to confirm 2 days ago. Yet, they ever showed up, then we called to find out they cancelled, with no notification. No attempt to help find another van. Complete rubbish and scam. Oh, and no money back yet. Now they also don't reply on the phone. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“A joke of a company, the day before I was called to confirm the booking (items and location) and charged me more of the initial quote to adjust, when the day of the moves comes, the driver puts the item in the van, goes to the delivery location and states it's unsafe to unload as described in the quotation, and I should be happy he does not leave the items in the middle of the street. Call to the customer service was a completely waste of time. Do a favor to yourselves and avid this company.”

Helpful Report

Posted 5 years ago

“AVOID!!!! Lying drivers, poor customer services, do what they can to wiggle out and not take responsibility for furniture damage claims. DON'T USE, DON'T TAKE THE RISK. THEY DON'T USE THEIR OWN DRIVERS AND USE 3RD PARTY Inividuals/companies. This company is NOT registered on any of the Ombudsman schemes there you DO NOT HAVE THE SAME PROTECTION. FIND A COMPANY THAT IS A 'REALLY MOVING' OR PART OF 'R. I.O.S' AND DON'T MAKE THE SAME MISTAKE WE DID. First off, we had our house move booked for between 2-4pm. The drivers didn't arrive until 5:20pm!! I watched as they rushed to take my furniture out of my house, knocking and bashing it against almost every wall on their way. At one point they turned my £1,100 sofa bed on its side causing the mechanism to fall out onto the pavement outside breaking one of the feet and gauging the frame. I even had to go and help them to put it back in as they struggled to keep hold of the whole thing but at this time I didn't notice the extent of the damage. They then took my furniture to our new house where my partner was waiting. At this point they scraped the arm to the same sofa a cross a wall causing staining to the arm. By the end of it all, we had a damaged wardrobe which was inside the door to the frame (God knows how they managed it), they cracked and broke my sons cotbed and also the sofa-bed as mentioned above. Extremely unhappy, I emailed the company and filled in the relavent details on their claim form. After not much time at all, they came back to me and told me they had reviewed the case in full and in similar words, "the drivers don't recall any damage, the vehicle was more than big enough to fit all of your furniture whilst being strapped safely inside. And unfortunately as you don't have pictures of the areas of furniture that are damaged PRIOR to the damage, your claim is unsuccessful".... Now I'm not sure who takes photos of underneath their sofas, under their children's cot beds or the inside of their wardrobe frames but surely you cannot expect people to do this? I have emailed several times now and all I get it basically, "sorry we are just the mediators/middle men". The fact that witnessed as they recklessly knocked and banged my furniture against the walls both inside and outside my house and at one point, was even forced to help as I watched them drop the sofa bed mechanism out of my sofa, causing damage to arou d £1,500 worth of furniture, and then to be told sorry, there is no evidence and the drivers said "it didn't happen" makes me very annoyed. Like I said, gamble at your own risk but if I was you, I'd pay a little more and get a proper service with a company that is regulated. Oh yea, they didn't wear masks or gloves either.”

Helpful Report

Posted 5 years ago

“Perfect service! Professional,friendly and very helpful. Would definitely recommend and i would use them for all my moving. Thank you”

Helpful Report

Posted 5 years ago

“My goods were stolen During transit . The drivers took a detour to Sheffield and 2 boxes of valuables went missing. ANY VAN Have refused liability. ANY VAN contract local people to Do the work so you Just take pot luck That all of your goods will arrive at the destination.”

Helpful Report

Posted 5 years ago

“Very poor service. Asked to collect later when booking, specifically indicated this on booking. After payment, customer service is now saying that indicated on booking form is not enough and I have to call them to get this confirmed. Will be charged extra if I am not able to collect on time.”

Helpful Report

Posted 5 years ago

“(WARNING) you are not insured for damage to property when using this company, i received this after my floor got damaged from dragging furniture and put in a complaint, Unfortunately, as per the following terms and conditions, AnyVan has no liability for any loss or damage to any of your goods or premises: clause 8.1 AnyVan shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract subject to 8.6. with this in mind you might want to think twice about having your items moved using anyvan unless you would be ok about paying for any damage that occurs.”

Helpful Report

Posted 5 years ago

“One box of Brand new DVD s Still in wrapping went missing in transiit approx 100 Dvds Worth over a thousand pounds it was a very expensive move indeed do not use”

Helpful Report

Posted 5 years ago

“FUMING IS AN UNDERSTATEMENT Rushed around, without care and attention. Damaged my landlords house smashing a hole in the wall when moving a bed. Lost two trays out of my sons stoarge unit damaged my BRAND NEW desk, full of chips and scratches by squeezing everything in , then forgetting the fridge so , you can imagine , things were sqeezed and squashed because this company were not wanting to come back for a second load damaged bed , heard it crunch on the way down. Chips everywhere . 2 MONTH OLD BED NEVER WILL I USE AGAIN. USE WITH CAUTION Complained. DENIED LIABILITY. You know straight away when you get a list of evidence of damage you have not got a chance as they want before and after pictures dated, reciepts . Who takes a picture of a wall. And if you happen to capture it before hand , if its too old the picture they wont accept. The bed is broken inside. How do i capture. I sent reciepts for storage unit and a picture before , denied liability. Desk , as i didt have a recent picture now of the side of the desk , no claim Wall, want three quotes . What they dont understand is if your landlord claims on zero depoist scheme that goes against you also when moving into private housing again Hate them , awful company I have a bad back , my dads old and has a bad back and because of wat they did in the old house,, we had to move everything our self in the new house so they just dumped it and went. No way were they coming in my new house.”

Helpful Report

Posted 5 years ago

“Poor servis. Do not pay before delivery!!! They will wait to last minute and then cancel order or advise you to pay extra 50% fee. Also they dont want give refund. Mark If i will own this company you will be kicked out straight away!!!! You are waste of time!!!! Conversation was recorded on phone as I told you. You cancel my order and when I want talk with manager you didnt want me talk with him. Get your self sorted mate!!!!!”

Helpful Report

Posted 5 years ago

ANYVAN is rated 3.4 based on 2,839 reviews