ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,968 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying a considerable amount of money and having AnyVan confirming a time slot by text message the driver drove off and didn’t complete the job. Customer services were absolutely not helpful and they got my money without doing the job in total £277 pounds and plus I had to incur in extra costs to do the job myself. Their website and text messages are deceiving and when things go wrong they just “steal” your money. You are better off to work with a local family service or rent a can yourself. DO NOT USE IF YOU DO NOT WANT TO GET YOUR MONEY STOLEN and get stuck.”

Helpful Report

Posted 2 years ago

“I had book a slot for collection of 1 bed flat for 1pm to 4pm, which was delayed and driver arrived more than two hours later than the time arranged at 6:14pm. For the delivery the driver should have arrived at the drop off at 6pm, but he arrived at 8:17pm instead. At the collection, the van supplied was miscalculated at not all of my items of furniture fit, even if there were on the check list that I had provided. Van driver was quite unprofessional and wanted to cut corners. At drop off, he didn’t help at all to take items to the first floor as indicated in the checklist and would just drop stuff in the front garden and kept complaining about being 9pm already (when the delay was not my fault).”

Helpful Report

Posted 2 years ago

“I never confirmed a date with them, they sent a van on what I thought was a provisional date have taken the money and are refusing a refund. Pushed from polar to post and guess what computer say no! I have now booked to see a solicitor and intend to see it through in court if need be. My ref is AV8025254 if the company would care to put an end to this misery by refunding our money”

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Posted 2 years ago

“Professional service, I was regularly updated on my order, where my driver was & when my order would arrive, and on time,”

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Posted 2 years ago

“It was an excellent service. Very punctual as they keep to the estimated time given. The driver and his colleague was very helpful, professional and nice. Best part was I could keep track of the movement all day. Live tracking of the drivers location and ETA. Will definitely be using again !”

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Posted 2 years ago

“Would give half a star if possible. Horrendous service, poor tracking and incompetent driver. 8 hours late and no offer of a refund despite paying extra for a specific time slot. Messed me about from minute one. Would not recommend. Steer well clear, worth spending more to move with a more reputable form.”

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Posted 2 years ago

“Excellent work. Professional, polite, and helpful. Very nice people, I would definitely book with them again.”

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Posted 2 years ago

“Very efficient service. Collection from a shop & delivery to us all in a day. They provided tracking so we could see when the delivery was coming. Would highly recommend.”

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Posted 2 years ago

“can't get my refund back.as I did not book a date with them.nigel still took ££265 out of my account”

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Posted 2 years ago

“Van candition was bad, driver demanded extra amount for small house hold items not listed,while on booking the dealing person was reassured that he understands and aware as I am moving complete house there could me many small items that couldn't be listed on itinerary. Later on they deducted 46 pounds from my account without informing me that I accidentally noticed a month later while I was checking my statement. Then I contacted anyvan for this deduction, they took almost 3,4 weeks with a reply that they are unable to locate the transaction and I can disbute this transaction with my bank. Bank have to cancel my debit card and issue a new one due to this dubious transaction. But my amount still not credited to my account. Note that I moved my house in last week of july.”

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Posted 2 years ago

“1st class service best price kept informed and dea D on time. What more can you ask!”

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Posted 2 years ago

“AnyVan refused to deliver our fish tank on the basis that the dimensions given were 'incorrect', even though I literally measured them the day before. They did not provide a refund at all (I had to beg them to provide a refund for the extra money we paid for a specific timeslot, as they were very delayed). So, we'll be taking them to a small claims court now. Please avoid all this stress and AVOID - Very poor company with customer service skills, and removals drivers who are underprepared, incompetent and will not deliver your item and waste your time/money!”

Helpful Report

Posted 2 years ago

“Anyvan are a scam, do not trust their sales team. They provided the worst removal service I could have imagined. To anyone looking to use Anyvan, be careful as you will be lied to, let down and then intimated into paying more money for a dreadful service as the removal men refuse to leave your house. Sadly, a number of our items were damaged too. But don't expect Anyvan customer services to be of any help. Once they have your money, you will get no help from them. Anyvan are a disgrace of a company.”

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Posted 2 years ago

“My stuff were delivered in good condition and on time. The drivers picked up all my luggages from my old flat's door and carried them up till my new flat's door (1st floor). They didn't let me carry anything. Very satisfied with the service.”

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Posted 2 years ago

“Driver was great. Kept in touch. Turned up on time”

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Posted 2 years ago

“The service was efficient and the customer support was friendly!”

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Posted 2 years ago

“18/09/2023 Today, I was contacted from Anyvan to cancel the house moving service I have arranged and paid for on 22/09/2023. That's just a few days away and their reason is that the quote they gave me is wrong and asked me to pay over £400 more if I want to keep this service. First of all, the quote and discount have been applied and given to me by the staff via live chat. The staff who called Shaun (refused to give me his full name) tried to frame it as my fault as I did the quote online and the quote is not accurate up there. Indeed that's not my wrong and actually it is a quote from the staff directly so if that is inaccurate , the fault is theirs because of the human mistake. I have the chat history for your scrutiny. I don't see any reasons why I have to endure this suffering. Honestly, you cannot just cancel on someone ,especially moving is a big job to do and I never agree with it in the phone call. I demanded to speak to a senior manager as I see we are not going anywhere as they are not trying to be reasonable. Then Shaun claimed he is the one. So the phone call ended with he is insisting to cancel and refund me without my approval. I demand to have my arranged service back with the same quote and amount to pay.”

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Posted 2 years ago

“Ben and Dawn were amazing, they worked so hard, very communicative and friendly. Would recommend tem to anyone”

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Posted 2 years ago

“They were so amazing and kind and helpful. They made my moving very easy and stress free. I am really grateful to them.”

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Posted 2 years ago

“Very good service. I did a house removal from London to Glasgow. They help carry and deliver my stuffs within the same day. The drivers are very kind, efficient and take good care of my goods. I will definitely choose anyvan again.”

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Posted 2 years ago

ANYVAN is rated 3.5 based on 2,968 reviews