ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged a pickup of in laws car which had to be left at a service station after he suffered a heart attack. Booked two days in advance, but due to the keys been taken home with him had to cancel a day later. Was denied a refund of £300 pounds because I wasn't over the 24hrs period, I gave them 20 hours notice!!!!. They've taken my money and not provided anything. DO NOT USE. Just an aggregation site, talked to customer services for an hour, and just kept on listing their terms and conditions. They will not help you if something goes wrong BEWARE. Arrange with a local company yourself. Didn't need the extra stress when dealing with a sick relative.”

Helpful Report

Posted 2 years ago

“Driver was punctual, carried few items alone and also did not mind few minutes delay at the delivery address. It was a pleasant experience with Anyvan. I would say best van service at this cost.”

Helpful Report

Posted 2 years ago

“Punctual and professional driver. Good handling of items.”

Helpful Report

Posted 2 years ago

“Excellent service at weekend.”

Helpful Report

Posted 2 years ago

“Energetic guys, quick to deliver my stuff. Polite. Definitely will Recommended to a friend. Thanks”

Helpful Report

Posted 2 years ago

“Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up. The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity. To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal. I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus £106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress. The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging. The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless. Please don't use them.”

Helpful Report

Posted 2 years ago

“I really would like to be able to say… I really would like to be able to say great things about them, the idea is good and it kinda works. However, they broke one of my house plants, the overcharged me extra at the moment of loading because I placed a mug size plant into the larger house plant pot that was booked. They also lost one of my lamps. Because I haven't immediately spotted the missing item upon delivery and signed it, they are now lifted from any responsibility. My faulf.”

Helpful Report

Posted 2 years ago

“Great service and so helpful”

Helpful Report

Posted 2 years ago

“Great service. On time, polite and moved furniture with care,”

Helpful Report

Posted 2 years ago

“excellent job! drivers are super helpful, on time, quick move, super nice. I would definitely book them again in the future if needed.”

Helpful Report

Posted 2 years ago

“The young men who came to move my goods were polite and helpful, however, I was informed that my 3 seater sofa was not a sofa but a recliner! I had to pay £50 extra to have my reclining sofa moved. There is no one to talk to, just an automated system to agree the payment. My advice would be ensure you know exactly what you are booking or be prepared for extra charges.”

Helpful Report

Posted 2 years ago

“Good service from Anyvan They arrived punctually & the men were very polite & helpful”

Helpful Report

Posted 2 years ago

“Great service from first enquiry to unloading the goods at my end. Updates on delivery, confirmation and live time van tracking with contact number all made for a first class and anxiety free experience , would definitely recommend”

Helpful Report

Posted 2 years ago

“I’ve requested transfer big refrigerator, corner sofa, four chair dining table, microwave and washing machine from a ground floor 15 Llys Ardwyn to third floor 38 Llys Ardwyn, Aberystwyth on 10 May 8-10 am for a price of £195 including £12 for non flexible time. The company called me on 10 May 8 am asking to change the time!!! Claiming it was far for them!! And come 4-6 pm or 10 pm! As I had tight schedule and paid for fixed time I asked them to refund the extra charges and reschedule for next day. On 11 May the labors came angry as they travel from Manchester to Aberystwyth and started to fish… “that’s a corner sofa! It’s a big refrigerator! We were supposed to use the van, your appointment is far from the street! We need extra £195 to carry out the deal” My wife asked them to cancel but they squeezed her that the initial payment would not be refunded. Under pressure and tension, she paid them though I was insisting not to but as I was abroad and have no coverage to talk to them. And they transferred the items. This is the worst service ever I dealt with looked like gangsters or thieves, sorry to use such words but that’s what I felt especially while I was away and couldn’t chat directly. I’ll find out a legal way to sue your company for unprofessional behavior and non transparency”

Helpful Report

Posted 2 years ago

“The guys were great - on time and very helpful. Will definitely use again”

Helpful Report

Posted 2 years ago

“I used AnyVan on 3rd April 2023 I did not know they broke my SISi italia recliner when moved it new house we thought lost adapter found the adapter on 5th May on trying the adapter chair did not work green light was working on adapter I phoned Anyvan said have to phone within week for broken items but the way I was spoken to was unacceptable they didn't care should have phoned earlier didn't care about broken delivery do not use AnyVan if they brake something over 7 days dont care like they were saying to me hard luck within 7 days I would not recommend them to anyone”

Helpful Report

Posted 2 years ago

“Really great service - the communication beforehand was great and on the day! Thank you and would use again!”

Helpful Report

Posted 2 years ago

“On time for collecting and delivering friendly driver”

Helpful Report

Posted 2 years ago

“Everything went to plan. My bike arrived in good shape because Sylwester the driver securely tied it down.”

Helpful Report

Posted 2 years ago

“Helpful and polite”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews