Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“Truly thankful for harrylucy977 - @ gmail . com.”

Helpful Report

Posted 1 year ago

Hi Lilian, We're really sorry to learn that your AnyVan experience was not the best. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 year ago

“Van driver drove off without picking stuff up! Chapped door we didn't hear it neither did the dog! My dad is a pensioner! Told us we'd have to pay again! Even though they did not press the doorbell”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback, and we’re really sorry to hear about what happened—it’s certainly not the experience we aim to provide. We can see that our team has already been in touch and that we’ve arranged a free rescheduling, with collection due to take place today. We really appreciate your patience and hope everything goes smoothly from here. Best Regards, AnyVan

Posted 1 year ago

“We booked them to move my daughter from a flat into a house which was 15 min drive away. We were quoted £89 for the list of items she had quoted for one man and the van as there were plenty of us to help with the removal. From the moment they arrived we felt like we were being ripped off. They instantly charged us £42 because it was a first floor flat and said it was an extra cost for the stairs ,they said we hadn't quoted for a washing machine to be moved which we obviously had so we were charged £11 for that.They were then counting small carrier bags with odd items in and telling us there would be a charge for those, so we ended up cramming 3 x cars with items because we were worried how much he was going to keep adding on to our original quote. We ended up paying £160. I wouldn't use again i felt like we were being milked for as much money they could get out of us. And the best of it was my husband and son in law were doing most of the donkey work carrying items down the stairs whilst the bloke stood in th back of the van loading it in.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“AnyVan moved my daughter and damaged my car in the process. They admitted responsibility and I was subsequently offered £43! I have repeatedly requested their insurance details and they have failed to provide them. The damage will cost hundreds of pounds to rectify. They have been a nightmare to deal with and don’t seem to behave like a normal company. AVOID if you value your property and sanity.”

Helpful Report

Posted 1 year ago

Good Afternoon Mark, We are incredibly sorry to hear that damage may have been caused during your daughters move. We have been unable to locate any bookings with the email address provided. Please can you email qualityandresolutions@anyvan.com with your booking reference number? Kind regards, AnyVan

Posted 1 year ago

“This is a joke. You are being charged by the box. You will always end up paying more on the day of moving. The driver turns up late. I would definitely not recommend. It’s better if you find a local person with a van who can help you out than go through big companies. I was not happy. I ended up paying much more than quoted”

Helpful Report

Posted 1 year ago

Hi there, We are incredibly sorry to hear you are unhappy with your AnyVan experience. We have been unable to locate any bookings with the email address provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 1 year ago

“I was told it would cost £49.99 per week to store various items- I gave a very specific list, there was no room for misunderstanding. 10 days after the items were moved into storage I have finally had an invoice and they have told me that in fact the charge is £134.97. Somewhere in the small print of the contract it says that they can charge more if the items don’t fit into the intended unit, but for them to be trying to charge me over 2 1/2 times as much is outrageous. I actually feel as though I fell some sort of scam. I shall clearly be moving my items out of the storage they organised as soon as possible. Do not use them.”

Helpful Report

Posted 1 year ago

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

Helpful Report

Posted 1 year ago

Good Morning Vipin, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the fine with our customer care team, and a partial refund has been issued in light of the reduced fine recieved. We do sincerely apologise for any inconvenience caused, however, understand the matter is now resolved. Kind regards, AnyVan

Posted 1 year ago

“This company make the mistake of outsourcing their moves to local companies who are not only unprofessional, ill-equipped and incapable of executing on behalf of AnyVan's serviced commitment. Not only does AnyVan refuse any sort of responsibility or attempt to rectify or support your move once these external companies get involved they will bounce you around different call center people, and ignore the very real threat on the ground from aggressive and unhappy contractors. Even after providing two video surveys and planning for extra items in the case, being fully transparent with every aspect of the move, the driver accused us of lying about the items for moving, refused to take items, and didn't accept clear evidence this was not the case. He continued to tell us what and how things would go above and outside our anyvan contract/commitment and over four hours proceeded to confront, nitpick, and aggressively speak to us like we had booked the service with him. After expressly telling AnyVan to communicate that this man should stop speaking to us and communicate his frustrations with them, they did nothing to allay the verbal attacks in our driveway, during loading, and at the end of what should have been a straightforward move. When we finally had everything out, and the driver had left I requested a complaints contact from Sandy, so I could escalate the issue to a team specifically able to deal with this experience she refused to give it to me, she also insinuated because my husband didn't specify the complaints in her cryptic request for information we are no longer allowed to complain or escalate the issue to a resolution team. We felt unsafe, untrusting, and like we were being accused of being deceitful. For a move that cost us over £1000 the way in which we were spoken to and dismissed was nothing short of disgusting. Do not work with AnyVan, they have no way to resolve issues, they do not vet and train their external contracted movers and they trick you into believing the service you get during sign up is what you can expect for the duration of their offering.”

Helpful Report

Posted 1 year ago

Hi Tisha, We are incredibly sorry to hear you have not recieved a satisfactory service. We can see a member of our team attempted to reach out to you regarding this, however, we have not recieved a response. Please could you kindly respond to the email sent on the 17th March so we can discuss this further? Kind regards, AnyVan

Posted 1 year ago

“10 minutes ago New Terrible on-the-day & post-move service from AnyVan. The removal team did not seem to have any experience moving as it took over 6 hours to empty a lightly furnished 2bed flat & they smashed my dining room table & a lot of my furniture was scratched and dented when it arrived at my new home. My family helped empty the van on arrival as they were taking so long we didn’t want them still unpacking at midnight! I was really surprised by the poor service after reading lots of positive reviews and their 5* marketing claims. When complaining to AnyVan’s customer service team I was offered £20 credit as compensation (less than 2% of cost & credit which I wouldn’t use as won’t be moving again & wouldn’t use AnyVan anyway!) and was promised a call back within 24hours by a supervisor. When I phoned again having not received the callback I was told my request for a call had been rejected & I won’t be able to discuss my complaint further. I’m not one to normally bother writing bad reviews, but the service from AnyVan was truely so terrible I would recommend just hiring a local van team yourself for so much cheaper as that’s affectively what AnyVan is but with a massive mark up - don’t waste your money!”

Helpful Report

Posted 1 year ago

Hi Abbie, We are sorry to hear you are unhappy with your AnyVan booking. We have been unable to locate any bookings with the email address provided. Could you please email us at qualityandresolutions@anyvan.com with your booking reference number so we can assist further? Kind regards, AnyVan

Posted 1 year ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

Helpful Report

Posted 1 year ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 1 year ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Booked and paid for vehicle transport that never happened. Broken promises from Monday to Thursday costing me extra £72 in storage and counting. Still not resolved. ABSOLUTE COWBOYS, DO NOT use these liars. This is not made up, i have emails as proof and they say they record calls so all the evidence is there.”

Helpful Report

Posted 1 year ago

Hi Paul, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Absolutely terrible service. They didn't send the time slot the day before as promised, and not until midday on the day. They turned up last minute and only delivered the next day. Make sure to read the small print because this is a scam.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We see that you’ve left a review via Trustpilot, and a member of our team have reached out to address your concerns. Thanks again for sharing your thoughts with us. Best Regards, AnyVan

Posted 1 year ago

“Robbers!!!! They kept back a couple of boxes of my mum,s a widow (79), who came to stay with me. We didn,t unpack due to waiting for mum,s next house, downsizing from my father,s death, so waited for her next home to be built. We stored all her things at my house for a few months. By the time she moved into her next home, unpacked, she forgot everything she had and me in my 50,s. She came out of a prestige home to 2 coloured dodgy looking anyvan.com men. We realised so much was missing, sentimental unreplaceable one off items such as our dogs ashes in a marble plaque saying MING engraving on it, my daughter,s christening gown from 28yrs ago and youngest daughter,s christening gown 18yrs ago with embroidered names and date of births on it, nobody else could use and many other lounge items, photos and frames of the children years ago. Words cannot describe what weve lost. Its the same as a burglary. I did try to speak to anyvan and email but they had no empathy and dismissed. We had property and furniture damage aswell which they shrugged off onto not their fault. They are beyond the worst ever removal firm you could book. My mother is devastated about our family sentimental items. We have lost them for good. Will never see them in our life again. Our dogs ashes!!! Horrendous untrustworthy thieves!! I do have proof of the booking it,s some time ago. I had a stroke not long after the move and weve been through so much since this experience as to why the time taken to give a review. Were still realising more items that disappeared. Even today weve come across evenmore sentimental personal things missing they had no use for or could gain money from selling!”

Helpful Report

Posted 1 year ago

Good Afternoon, We are incredibly sorry to hear you have had cause to raise such complaints in relation to your Mothers booking. Please be assured, AnyVan takes instances like this very seriously, and we would like to review this further. Please could you email qualityandresolutions@anyvan.com with your booking details so we can review the matter further? Kind regards, AnyVan

Posted 1 year ago

“Horrible Company. They try to charge you for everything they possibly can. My original booking on Friday the driver could not come before 6pm, the window was 3-6pm. They tried to charge me 200 gbp then 100 gbp even though the driver could NOT make the pick up time. We rescheduled to Sunday, as my furniture was no longer there and I was staying 2 hours away I stressed the importance of having a 1 hour time window the day before, they said no problem and you will have the drivers number. I never received this time window and I tried to call the driver with no answer. I woke up at 5:30am to make the 8-11am time window but I hit some traffic. The driver called me at 7:20 and said he was 20 minutes away, I said I was so sorry but I was 15-20 minutes late. He was so rude he said, if the customer isn't home, I leave. I need to get to your house to take a photo. I begged him to stay and he was such a horrible person. I did not feel comfortable with him moving my things. I said I tried to call you yesterday to get a 1 hour window as I was promised this. He said 'you only tried to call once'. They have taken my money and I don't get a refund, just some phone abuse. Honestly I was doing this job by myself and I am a woman and I did not feel comfortable alone with this aggressive, nasty driver. Horrible people, avoid at all costs”

Helpful Report

Posted 1 year ago

Good Afternoon Sara, We are incredibly sorry to hear you are unhappy with the service provided. Upon review, we can see your initial booking had been rescheduled, as the Provider was unable to make your allocation collection time slot. The booking was rescheduled for collection on the 26thm between 8-11am, and the driver marked himself as on the way to collection at 7:05am. We understand you were not available when they arrived, and unfortunately, they are only obligated to wait for 15 minutes. AnyVan would be happy to reschedule the booking to a date that would be suitable, however, a rescheduling fee would apply. Kind regards, AnyVan

Posted 1 year ago

“The main problem was with an item that went missing.”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry you have had cause to raise concern regarding a missing item. Upon review, we can see the team have investigated the matter, and the Transport Provider has provided images to show that all items were collected and delivered. Unfortunately, in this instance, we would not be able to progress the complaint further. We do apologise for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 1 year ago

“Absolute joke of a company. Video called to create itinerary and was told movers would come the day before the move to pack, they didn’t come til the morning of the move, didn’t have a big enough van or enough boxes. Even though this was due to the quoted itinerary being incorrect, apparently this is our fault. They left us with half a house full of stuff refusing to do an extra run, we also went and paid extra £50 for boxes and apparently no refund of either initial fees or the boxes we had to go and buy on the day. Booked due to recovering from c section with newborn baby and customer services hung up on me as I was stood in a half full house. The ‘extra’ was things e.g. cupboard contents that don’t have a space for in the itinerary, so I couldn’t add and assumed their sales team would account for. Absolutely disgusted with this bunch of cowboys, do not use under any circumstances.”

Helpful Report

Posted 1 year ago

Good Morning Meg, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Unfortunately, we have been unable to locate any bookings with the details you have provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number, so we can review this for you. Kind regards, AnyVan

Posted 1 year ago

“I book this service on the 01/11/2024 to transport a washing machine from CB4 Cambridge to CB25 waterbeach for £50. During the booking, I choose a particular time slot where the owner will be home to hand over the machine which was 13:00pm. The driver arrived the location at 10:00am in the morning because it was the time that best match his programme. No one was at home because the person was in Burwell. I contacted the company to go pick up the item or refund but they categorically refused. If this is how this company makes money, its really a pity. I work hard to earn my money and this won't go in vain. This company is a total crash. Never get poor with my £50 in your pocket.”

Helpful Report

Posted 1 year ago

Good Morning Aimee, We are sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you had selected an all day time slot for your booking. AnyVan provided you with estimated time slots for collection and delivery, and the Provider arrived within this time, however, no one was home. We can reschedule the delivery for you, and select a time that is suitable, once the rescheduling fees have been paid. Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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