Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

“Very satisfied with the service. The guys took great care with our furniture.”

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Posted 1 month ago

Hi Steve, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Sehr gute Vermittlung, sehr guter Fahrer.”

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Posted 1 month ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Sehr gute Vermittlung, sehr guter Fahrer.”

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Posted 1 month ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Great service - very happy!”

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Posted 2 months ago

Hi NL, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“It was the smoothest move I have ever made. I prepared my stuff ready for pick up (7 moving bags, 3 suitcases, mattress) and they were done within 5 minutes. They dropped off everything as well in no time (ten minutes max). Very happy how it went, very easy to book and John was super helpful when he booked my moving date and advised etc. would use again and will recommend to friends, who are moving. Thank you AnyVan!”

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Posted 2 months ago

Hi MZ, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“I have used Anyvan 3 times already and have always been completely satisfied. I have recommended to friends and family who have also been satisfied with the service apart from one time when the van that showed up was too small for the items listed and paid for. Always double check your booking and give sizes wherever possible.”

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Posted 2 months ago

Hi Lily, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“delivery on time, helpful and professional”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“When I first contacted AnyVan I knew in advance that my move would be a challenge to organize. I was lucky to be put in contact with Andrea Henniker who tirelessly configured a two part move collecting fireplace mantles from all over the UK and delivered to me in one day.   The teem of customer service people we excellent and when there were a couple of bumps along the way Caroline Sterling and Sissel at the customer care were terrific.   I will only use AnyVan.  ”

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Posted 2 months ago

Hi Chris, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Booking was reasonably easy despite complicated and sensitive services. Day of collection was exceptionally stressful due to misinformation from office to driver. Driver did best he could but customer service team were not the best. Still haven’t had any follow up or apology”

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Posted 2 months ago

Hi Sarah, Thank you for taking the time to leave your feedback. We’re sorry to hear that the day of your collection was stressful due to misinformation and communication issues. We’re glad to hear that the driver did their best, and we appreciate your patience. Your comments have been shared with our team so we can continue to improve both our communication and customer support. Kind Regards, AnyVan

Posted 1 month ago

“El conductor que me tocó un profesional excelente. Ya que fue muy puntual, cuidadoso y rápido. Quizás lo único a mejorar del servicio es que conductor se me asigno quizás un poco tarde y aclarar mejor el servicio. Gracias”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Absolutely fantastic service arrived on time and Lucian and his partner were amazing I would definitely recommend. And I would definitely use again. Thankyou”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Brilliant hard working guys”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Fair priced , quick to book , good service , excellent communication.”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“has to be one of the worst removal companies I’ve used On paper appears organised but a complete mess. The driver calls me in the morning to ask to come earlier than planned, with a van that can barely hold all my items and when I needed to have additional bags taken tried to arrange a deal between ourselves outside the company. The phone lines were engaged for ages and when I finally spoke to someone rather than guide the customer through the next steps the callers proceeded to call the driver and argue with him instead. Once the driver had taken the items to the storage he refused to help unload despite the website boasting “helping hand” and proceeded to rush the storage check in clerk with document processing so he could leave. This has to be one of the most stressful removals I’ve had and frankly I can’t comprehend what there positive ratings are based on?”

Helpful Report

Posted 2 months ago

Hi Nina, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Any SCAM I recently moved house and some of my appliances included a fridge freezer and washing machine. Both in good condition with no visible markers, dents etc. This was a one person delivery as I had friends and family to help. When the driver dropped my items off 30 mins late he informed me that the equipment he used (on his own) to move my washing machine had broken and he had dropped my washing machine. My fridge freezer also had a massive dent on the front which was not there prior to the move. The driver looked visually upset and was close to tears! Very apologetic! Immediately I raised a complaint to which AnyVan informed me as it was a one person move it wasn’t there fault despite the driver admitting to me he had dropped my washing machine?? Barring in mind the plastic around the drum was completely battered! And they also stated my fridge freezer already had the massive dent on it. I wanted to escalate this further and called customer service who informed be I would have to take it up again with the claims team and there was no head office or hr that I could complain to. I have sent 4 emails from 15.11.25 and received NO response. I have requested the pictures of my fridge before the move as they stated the massive dent was already there. I paid nearly £200 for this move. Which if I was to dispute via my bank wouldn’t even compensate the cheapest washing machine at Argos with delivery and removal of my old one! Let alone my damaged fridge!! Please please please do not use this fraud company! Any Van? More like Any Scam!! They don’t tell you that your items are lumped in with a load of other people! There’s no customer service, no one cares. The only good service they provide is for “influencers” have a look of there social media pages- why are there so many hidden comments? Because there are most likely NEGATIVE and exposing this fraud company!!”

Helpful Report

Posted 2 months ago

Hi Jade, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We understand how upsetting it is when items arrive damaged, and we appreciate you raising your concerns with us. We can confirm that our Damage Claims Team is still actively investigating this matter, including the circumstances surrounding the reported damage and the images taken before and after the move. As this process sits separately from a standard service complaint, our team will provide you with a full outcome as soon as the investigation is complete. We appreciate your patience, and we sincerely apologise for the delay in communication you’ve experienced — this is not the level of service we aim to provide. If you have any additional information or photos that may support the investigation, please feel free to reply to the email sent by our team. Kind regards, AnyVan

Posted 1 month ago

“Small job, executed swiftly and professionally. Great service. Thank you”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“This is a cunning company that understands if it makes certain things confusing it will be able to entrap a percentage of its customers and demand hidden fees, while also holding it's hands up and saying "who me? I'm just a respectable business trying to help. It's similar to the airplane cabin-luggage situation -> they know you're stressed and they take advantage. This is particularly painful as moving is extremely stressful and it's this vulnerability that the AnyVan business logic takes advantage of. I would stress that my driver was lovely and helpful, but the central system of bookings is all about keeping you in the dark. Beware their deceptively information-free language. "You’re all booked, the wheels are in motion!" -> means "we'll try to get you a driver within your time-slot, but it'll all be booked within 24 hours of the move and sometimes we can't find anyone and if that's the case we'll make it as difficult as possible for you to get a refund or compensation or even talk to a real person." Be careful about the list of items to move matching reality quite precisely -> they list "boxes" for instance and don't ask for dimensions, but dimensions do exist in their FAQs, withe small, medium and large dimensions giver, although it's not clear what you need to do with this. Obviously there's a practical explanation for this when it comes to taking up space in moving vans, but my impression is they make things deliberately opaque to entrap a percentage of customers. Be aware that they do not allow you to travel with the van. I was only told about this a day before the move despite writing in my booking a month before that that was the plan. In the interest of fairness I should say that, after the intense stress exacerbated by the repeated refusal of the company to answer my questions with anything other than vague platitudes ("we understand your time is valuable. We're optimistic about finding a driver soon") -> a driver was found and I haven't been targeted with hidden fees (yet). The move happened fairly smoothly. But that doesn't change what I wrote at the beginning of the review. Next time I'll go for a smaller company, or hire a van and a drivernindependently”

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Posted 2 months ago

Hi Alex, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experience left you feeling confused and stressed, especially during a time that’s already demanding enough. We never want our customers to feel misled or left in the dark, and we’re sorry that the communication around your booking didn’t provide the clarity you needed. We’ve shared your comments with the relevant teams so we can review how and where our processes and messaging can be improved. To clarify, our service is inventory based so accuracy of listed items is important for allocating the right van space and ensuring smooth delivery. We also don’t offer passenger travel within the vans for safety and insurance reasons, but we understand how frustrating it must have been to only learn this closer to the move. We’re pleased to hear that your driver delivered a positive experience on the day, and that the move itself went smoothly, but we completely take on board the concerns you’ve raised about communication and transparency. If you’d like us to look into your booking in more detail or provide further support, please feel free to reach out to our team directly. We’d be happy to help. Kind Regards, AnyVan

Posted 1 month ago

“8difficult to finalise booking time but driver excellent”

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Posted 2 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Thanks Daniel was a great guy x”

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Posted 2 months ago

“Really great service”

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Posted 2 months ago

Hi KB, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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