Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

“Excellent value Great communication First class customer service”

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Posted 1 month ago

“The two team members were quite great and very professional. Arrived even earlier than schedule and were very greatbwith the movement. I'll definitely use them again and will also recommend them”

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Posted 1 month ago

“Always exceptional service. Good quality, timely, competitive pricing, excellent staff”

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Posted 1 month ago

“Reliable and professional company. Highly recommended.”

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Posted 1 month ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

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Posted 1 month ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 1 month ago

“I thought the fixed price we paid for carriage was fair, the platform is modern and worked well, and the driver picked up on time, dropped off a bit late on the day, but kept us in touch re delays. Fragile goods had been well looked after. It was a positive experience from our perspective.”

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Posted 1 month ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

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Posted 1 month ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 1 month ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

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Posted 1 month ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 1 month ago

“It was quite easy to make the booking online so it only took a few minutes. The price was reasonable and confirmation of collection and delivery was easy to organse. The two men who collected the items turned up on time, rang me to confirm arrival time and did, in fact, turned up on time. They were courteous and took every care when loading and unloading. Delivery to the new address was just as efficient. Thank you very much. I've used Anyvan before and would have no hesitation in recommending them. Thank you.”

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Posted 1 month ago

“Terrible service. I arranged a move where I had to get to the estate agents by 4pm so I could collect the keys. The journey would take at least 4 hours so I paid extra money (£75) to have my collection time at 8-10am. On the morning of my collection, I tracked the driver to see that he was still an hour away from me just before 10am. I rang to see what is happening and found out that he has “severe delays and could not give me an estimated time of arrival”. I told them if I did not get there in time I would not be able to collect my keys and move in. I cancelled this (which to be fair to them was a simple process and the money was returned to my account very quickly) but then had the stress of trying to find a last minute removal company. I would never, ever recommend this company, even if they were the only option in the world.”

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Posted 1 month ago

Hi There, We’re very sorry to hear about your experience and the disruption it caused on such an important day. While we’re glad your refund was processed quickly, we completely understand the stress of having to make last-minute arrangements and regret that we didn’t meet your expectations. Your feedback has been shared with our team so we can learn from this and work to prevent similar issues in the future. Thank you for taking the time to let us know. Kind Regards, AnyVan

Posted 1 month ago

“Using AnyVan has been one of the worst experiences of my life. On arrival the driver was rude, insulting and started to demand more money straight away. He wanted cash!!! Our furniture for removal was smashed, our possessions thrown and stamped on. Literally my photos, birthday presents in wrapping crushed and broken. My sofa cushions got left behind as did my bookcase shelves after the van had left. AnyVan customer service refuse to do anything about it despite having a number of photos of damaged items and the bank details of the extra money we were forced to pay the driver. This is a horrendous company to deal with. What should have been a simple job has turned out to be an expensive nightmare which has impacted the mental health of myself and my disabled daughter. I’m still in shock over all of this.”

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Posted 1 month ago

Hi X, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the distress this has caused you and your family. This is certainly not the level of service AnyVan aims to provide. We note that your move took place a day ago, and our team have been liaising with you from the moment you raised your concerns. We kindly ask that you allow our team the necessary time to thoroughly investigate and properly address your concerns. Please be assured that we take all reports of damaged items and disputes with drivers very seriously and are committed to resolving the matter appropriately. We appreciate your patience while we review this, and we remain committed to handling your concerns fairly and promptly. Kind regards, AnyVan

Posted 1 month ago

“Arrived in timeslot, courteous, helpful. Did a good job.”

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Posted 1 month ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“I’ve now used AnyVan three times for one simple house move—spending over £850—and the job is still not complete. Each time, the van has been too small despite me clearly listing the items. The drivers refused to take key pieces of furniture, and I’ve had to rebook again and again. To make things worse, several brand-new items were damaged, including my dining table, chest of drawers, and wardrobe—with visible chips and scratches. I’ve submitted photos, but customer service has been slow, vague, and unhelpful in offering a meaningful resolution. What should have been one straightforward move has turned into a stressful, expensive mess. Now I’m being forced to arrange a third van just to move the final items—things that should have been transported the first time. Avoid at all costs if you’re looking for a reliable, professional moving service.”

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Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you found your move stressful. Having reviewed your bookings, we can see that your original inventory did not fully reflect the total items that needed to be moved. As a result, two additional bookings were made, each including further items not listed on the initial inventory or with increased quantities. Our teams can only transport the items specified at the time of booking, which is why subsequent jobs were required. We understand this has been frustrating, and we regret that the process has not been as smooth as you expected. Our Customer Care team has been liaising with you regarding the concerns raised, including the photos of damage, and will continue to work with you directly to ensure these are properly addressed. While we always aim to provide a seamless, professional service, it’s essential that all items are listed accurately at the point of booking so that we can allocate the right van size and team for the move. Kind regards, AnyVan

Posted 1 month ago

“The review reads... The worst experience of my life, not helpful or accommodating at all. I even had more muscles than the guys that were moving my stuff and I'm an 8st 5'2" woman. They packed half the van on the day I had to hand my keys over and refused to pack anymore due to health and safety, and only picked up the lighter boxes that they wanted to take and left most my furniture and belongs in the house because it wasn't on their 'list' whereas their inventory was all wrong, after explaining to the booking dept what i had in each room. There were items written down that I didn't even own, yet they wouldn't replace the space with something else. Half my home was left in a different county, and I sobbed my heart out when I got to the other end and Im still recovering cancer, stressed and skint is an understatement! The men were rude, grubby, unwashed long hair, teeth missing, didnt offer to put something on their feet before walking up and down the carpeted stairs thats been professionally cleaned, barely spoke a word of English, and the customer services were basically telling me it's all my fault for not checking the inventory list. There was so much room on the van yet they refused to take anymore. I paid AnyVan £657 for a service that 3 presentable and accommodating men (offering to put a runner on the stairs or covering their shoes then taking furniture in) managed to do for me with the same size van without any quarms in less than half the time for £450 - so all in all I spent over a grand for moving when it was totally unnecessary. Ive asked AnyVan to be refunded because of the ordeal I've endured the past couple of days messing absolutely everything up and they refused. DO NOT USE!!!”

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Posted 1 month ago

Hi Jodi, Thank you for sharing your feedback, and we’re truly sorry to read that you were left so upset by your moving experience. We’d like to clarify that AnyVan operates on an inventory-based system. This means that the service you book is specifically based on the list of items provided at the point of booking. Our transport teams are required to follow this inventory and cannot substitute or add items on the day, even if there is additional van space, as this impacts timings and capacity for other customers. We understand that not every moving company works this way, but this process is how we ensure fairness and accuracy for all our customers. We regret that this caused frustration in your case and appreciate that it made a difficult day even more stressful. Our team has reviewed your booking and explained this in detail, but we remain sorry that the service did not meet your expectations. Your feedback has been noted as we continue to improve our service. Kind regards, AnyVan

Posted 1 month ago

“Brilliant service and decent price”

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Posted 1 month ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, Emma

Posted 1 month ago

“Great servic”

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Posted 1 month ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Brilliant service and decent price”

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Posted 1 month ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Easy to organise, helpful driver, excellent communication with the team on the day. We were moving from Lancashire to Oxfordshire, and it couldn't have been smoother. Thank you.”

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Posted 1 month ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“AVOID ANYVAN! Ignored photo evidence of significant damage and now won’t even reply to emails. And very telling - complaints have no phone number!! READ THE BAD REVIEWS! I wish I had!! Terrible.”

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Posted 1 month ago

Hi Holly, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Having looked into your booking, I can see that our team have since been in touch with you directly to address your concerns. We understand how frustrating situations like this can feel, and please be assured that we take reports of damage seriously and always work with customers to review and resolve them. Kind regards, AnyVan

Posted 1 month ago

“My experience with AnyVan was extremely disappointing due to their failure to fulfill a time-sensitive furniture collection booked through Facebook Marketplace. The collection was scheduled for 10 AM on September 9, 2025, as agreed with the seller to avoid a council notice. AnyVan did not provide a Transport Partner within the agreed timeframe, leaving me to move the item outside under pressure from the seller, risking loss or damage. Despite my proposing solutions like sourcing a local driver, they were rejected, and AnyVan unilaterally cancelled the booking and issued a refund, which I explicitly stated was unacceptable. Their customer service dismissed my concerns, ignored the urgency, and closed the matter without offering fair compensation or alternatives, leaving me exposed to potential financial and legal issues with the seller. How can this company improve? 1. Honor Time-Sensitive Bookings: AnyVan must prioritize fulfilling agreed deadlines, especially for urgent collections, by improving driver allocation systems to ensure availability. 2. Listen to Customer Solutions: Instead of dismissing customer suggestions, engage constructively to find workable solutions, like expediting local drivers. 3. Transparent Communication: Clearly explain limitations and offer realistic alternatives (e.g., partial refunds plus compensation for losses) rather than forcing cancellations. 4. Fair Compensation: Acknowledge losses caused by their failure (e.g., extra costs, time off) and offer appropriate remedies beyond just refunds. 5. Better Escalation Process: Ensure complaints are genuinely reviewed by senior staff, not closed prematurely, to rebuild trust.”

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Posted 1 month ago

Hi Ahmed, Thank you for sharing your feedback, and we’re sorry to hear that you were left disappointed by your recent booking with us. To clarify, a driver was originally assigned to your collection. Unfortunately, due to a family emergency, they were unable to fulfil the job, and we contacted you immediately to discuss alternatives. We requested that you open up the timeslot so that we could source another driver, but this was declined. We also offered the option to reschedule to an alternative day, which was also refused. We completely understand the urgency you felt, but as you requested an immediate replacement driver, this was unfortunately not possible within our operating model. As a result, the only option remaining was to cancel and process a full refund. You first spoke with one of our customer care agents, and when you were unhappy with her explanation, your case was escalated to a member of leadership who confirmed the same outcome. While we regret that we could not meet your requirements on this occasion, our team did explore all available solutions. Kind regards, AnyVan

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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