ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,094 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish they were brilliant. Great communication, professional service, and two terrific removal guys who without a word of complaint carried large items of furniture up three flights of stairs in searing 33 degrees. Can’t recommend AnyVan highly enough.”

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Posted 1 month ago

“Helpful driver, speedy pickup and quick delivery. Will use again for sure.”

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Posted 1 month ago

“DO NOT USE this removal company. My experience was completely unprofessional from start to finish. They lost our passports, ignoring our complaint, broke boxes, and damaged our belongings. Despite raising these issues, the complaints department are still failing to deal with this properly. I would not recommend this company to anyone. Avoid if you value your possessions and want reliable service!!!”

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Posted 1 month ago

Hi There, Thank you for taking the time to share your feedback. I am sorry to hear that you were disappointed with your experience. I can see that the concerns you raised were reviewed by a member of our Formal Complaints Team and have been addressed directly with you. Whilst I appreciate that this may not have been the outcome you were hoping for, I am sorry that the service did not meet your expectations. Thank you again for taking the time to share your feedback. Kind regards, AnyVan

Posted 3 weeks ago

“First time using AnyVan and couldn’t be happier, everything went smoothly movin a car from the other side of the country to wales. The driver was great and polite and professional. Will highly recommend this company to anyone.”

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Posted 1 month ago

“They’re a very professional company; they’re very quick and the staff are very friendly. I’ll hire them again if I get the chance”

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Posted 1 month ago

“Very good on time smooth loading very quick no damaged goods no breakages all the boxes in tact I strongly recommend anyvan for your removals”

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Posted 1 month ago

“I am extremely disappointed with my experience with AnyVan. As a returning customer, I booked a collection for some furniture. Within minutes of making the booking, the seller informed me they had sold the furniture to someone else, so I immediately cancelled the booking. No driver had been dispatched, no collection had taken place, and no service had been provided. Despite this, AnyVan refused to refund the £97 I had paid because the booking was within their 48-hour cancellation policy. While I understand companies have terms and conditions, I was genuinely surprised that there was no willingness to show any goodwill given the exceptional circumstances and the fact that I cancelled almost immediately. I contacted customer services hoping they would reconsider. The only resolution offered was a 30% discount on a future booking, which I declined because, after the way this was handled, I have no intention of using AnyVan again. I have also asked my bank to review the matter, as I believe the outcome is unfair. Policies are one thing, but customer service is about treating people reasonably. As a returning customer, I expected far better. Unfortunately, based on this experience, I would not recommend AnyVan. There are plenty of companies that value customer loyalty and are prepared to exercise a little common sense when genuine situations arise.”

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Posted 1 month ago

Hi There, Thank you for sharing your feedback. We’re very sorry to hear about the frustration caused by the cancellation process and understand why this was disappointing, particularly as a returning customer who cancelled shortly after booking. We appreciate your comments regarding flexibility and customer care. While our cancellation policy is in place to account for driver allocation and booking commitments, we understand that every situation is different and that this experience did not meet your expectations. Our Service Quality team has reached out to discuss your concerns and review the situation with you. We appreciate your feedback, as it helps us improve how we support customers and handle exceptional circumstances. Kind regards, AnyVan

Posted 3 weeks ago

“Amazing service, quick, very professional, in fact I’m using them again next week. Nice job”

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Posted 1 month ago

“Excellent service would definately use again”

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Posted 1 month ago

“Anyvan are very reliable and efficient woukd definately use again”

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Posted 1 month ago

“Firstly charged £2400 to move 10 minutes along Road They were due at 8-9 only for us having to phone to find out where they were and to told it had been reassigned and they would get someone else To start the day they turned up late with a small van then to be informed if we can’t fit it / or put it on the list we will leave it behind My son and his friend did most of the heavy work Got it all in and had been told we had them for 7 hours 3 hours in when we arrived at new address i went to collect keys from the estate agent (less then 1/2 hour for them to threaten My son that they would charge us more or take our stuff away) Didn’t speak any English to us Absolutely terrible service from start to finish To be charged so much money was awful”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Excellent services by all standards. Will gladly recommend it to everyone, and is very affordable too.”

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Posted 1 month ago

“Prompt, efficient, polite service. Would recommend.”

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Posted 1 month ago

“Excellent service, very professional.”

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Posted 1 month ago

“First time using this sevice from London to Birmingham. For me, they did the job and it was very cost effective. Would recommend”

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Posted 1 month ago

“I arranged a delivery from Anyvan to return some items i purchased. They took the items and did not get to the drop off address in time and hence had to redeliver the followig day. when they arrived, the courier driver did not have any safety equipment and were not allowed into the site to drop off. Anyvan charged me more to attempt delivery the following day with safety boots and a High vis jacket. there reason was that i did not tell them they needed safety equipment, so i was stuck in the middle. The law clearly states that courier companies that transport heavy items, should have basic equipment such as a safety helmet, safety shoes and a high vis jacket.”

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Posted 1 month ago

“On time, great updates along the way. Delivery well looked after thank you.”

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Posted 1 month ago

“Excellent service, good communication, punctual and polite! All on the hottest day of the year!”

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Posted 1 month ago

“This was my experience: June 11: I booked a move online for June 25. AnyVan confirmed the booking for that date. June 24, 10:00 PM: I received a call from AnyVan informing me that they had been unable to find anyone to carry out the move on the scheduled date, but that they could do it on June 26 instead. They gave me only 10 minutes to say "yes" or "no." After making several phone calls to rearrange my plans, I finally agreed to move the date to June 26. June 25, 9:00 AM: AnyVan called me again to say that they had finally found someone to carry out the move on the originally agreed date, June 25. And here's the icing on the cake: since they had now found someone for June 25, if I still wanted to keep the move on June 26, I would have to pay an additional charge. This is the level of customer service this company provides.”

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Posted 1 month ago

“Good driver, he even helped me save space in storage unit”

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Posted 1 month ago

ANYVAN is rated 3.5 based on 3,094 reviews