ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,094 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the delivery came quickly I was not happy with it I live on the first floor and the driver demanded an extra £18 when they brought it up and said he wasn’t leaving until it was paid He was unpleasant to deal with and once it was upstairs I had no choice Thy company should make it clear where there will be extra charges I gave him a tip for him and his coworker and his thank you was I felt was begrudged I wish I hadn’t tipped them now although his coworker was much more pleasant”

Helpful Report

Posted 4 weeks ago

Hi There, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. When making a booking, we ask customers to provide details of any floors involved in the collection or delivery. This allows us to ensure the appropriate service is booked and that any applicable floor charges are included in advance. Where a request is made on the day for items to be moved to a floor that was not included within the original booking, an additional charge may be payable. That said, we are sorry to hear that you found the transport provider's manner unpleasant. We appreciate that customers expect a courteous and professional service throughout their move, and we regret that this was not your experience. Your feedback regarding the interaction has been noted and will be addressed with the relevant transport provider. Thank you again for bringing this to our attention. Kind regards, AnyVan

Posted 3 weeks ago

“Thank you so much for a perfect move !! The move went so smoothly & on time !! We will definitely use you guys again & recommend you to all our friends & family Thank you ANYVAN !! 🥰”

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Posted 4 weeks ago

“Excellent customer service, good freindly lads who moved my articles for me saving me loads of time & hassle Thankyou”

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Posted 1 month ago

“On time and helped to move pool table and accessories into my garage for me.”

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Posted 1 month ago

“I was moving to my new house today and had two drivers from AnyVan dealing with the removal. Both were very inexperienced and unprofessional, they couldn’t dismantle my dinner table and I had to ask my son in law to help. The customer service person suggested that I should pay extra for a new booking to invite a more experienced person from their company. I am very disappointed! The van was also very old and dirty inside.”

Helpful Report

Posted 1 month ago

Hi Valeriya, We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We understand how disappointing it must have been to feel that the support provided on the day did not meet the standard you were expecting. We have reviewed your concerns regarding the communication with our team, the assistance provided during the move, and the condition of the vehicle. We appreciate that you required help with dismantling your dining table. While dismantling was not included as part of your booking, we understand your frustration and that the overall experience left you feeling disappointed. Your feedback has been shared with the relevant teams so we can continue to review and improve the service we provide. We apologise for the frustration caused and appreciate you bringing this to our attention. Kind regards, AnyVan

Posted 3 weeks ago

“I rarely leave negative reviews, but I feel it's important to warn others about my experience with AnyVan. I booked a collection from two locations, including a furniture warehouse. On the day of the collection, I received confirmation that my driver would arrive between 4:00 pm and 6:00 pm, along with a live tracking link. At around 4:00 pm, the tracker showed the driver was still in Bath, despite my collection being in Milton Keynes. Concerned that the driver couldn't realistically arrive on time, I contacted customer services. I was told the tracker was incorrect and was assured that the driver would definitely arrive within the agreed time slot. Relying on that assurance, I collected the furniture from the warehouse and placed it outside ready for collection. A short time later, I received another message confirming the tracker was live. It was exactly the same tracker I had been looking at all along, and the driver was still in Bath. I was then told the estimated arrival time was around 8:30 pm. The delay itself wasn't my biggest issue—delays happen. My complaint is that I was given incorrect information by customer services, which caused unnecessary disruption. Because this was a two-location collection, my wife and daughter had to cancel their theatre trip so we could cover both collection points while waiting for the driver. To make matters worse, I submitted a formal complaint immediately afterwards and, one week later, I have still not received a response. Based on my experience, I cannot recommend AnyVan. Accurate communication and honest customer service are just as important as the collection itself, and unfortunately they fell well short on both.”

Helpful Report

Posted 1 month ago

Hithere, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand that your concern was not simply the delay itself, but the information provided when you contacted our team and the impact this had on the arrangements you had made for your two-location co llection. We recognise how frustrating it must have been to make plans based on the update provided and then experience a change to the expected arrival time. Your feedback has been reviewed and shared with the relevant teams to help improve the accuracy and clarity of the information provided to customers. We apologise for the inconvenience caused and appreciate you bringing this to our attention. Kind regards, AnyVan

Posted 3 weeks ago

“Very satisfied came on time nothing too much trouble would recommend everything sorted out promptly and efficiently”

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Posted 1 month ago

“Fast and responsive. Highly recommended.”

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Posted 1 month ago

“Moving Day Disaster Today is moving day, and @AnyVan has turned what should have been an exciting day into an incredibly stressful one. We provided a full inventory of everything that needed to be moved and were quoted £626 based on that information. However, the driver arrived in a van that was clearly too small for the job. As a result, several items listed on our inventory were left behind, including our BBQ, garden table, living room TV (which we paid extra to insure), and our sofas. These were not last-minute additions. They were all declared before booking and formed part of the service we paid for. AnyVan states that it manages moves from start to finish and provides quotes based on the items being moved. Unfortunately, our experience has been the exact opposite. We have now been left scrambling to hire another van and find help at short notice, costing us even more money and stress on moving day. To make matters worse, AnyVan's proposed resolution was a refund of just £77. After paying £626 for a service that was only partially delivered, this feels completely inadequate. Under the Consumer Rights Act 2015, services should be carried out with reasonable care and skill. In my opinion, sending a vehicle that cannot accommodate the agreed inventory falls well below that standard. AnyVan, I invite you to publicly respond to this review and explain how this is an acceptable outcome for a customer who paid in full for a complete house move. I would welcome a fair resolution that properly reflects the service failure, additional costs and stress caused to my family today. Until then, I cannot recommend AnyVan.”

Helpful Report

Posted 1 month ago

Hi Luke, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 weeks ago

“Fantastic service and care. My couch was delivered the same day to the other side of the country! Def recommend.”

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Posted 1 month ago

“Drivers were very helpful. The loading and unloading are both smooth and efficient. Very much appreciated.”

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Posted 1 month ago

“Excellent stress free service.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Not even 1 star, worst company ever, charged me nearly a grand and stung me with an extra 300 or tried upon delivery, customer service was horrific, lost payments and not noting the itinerary properly, Jessica at sales was the one who ruined my move day, DO NOT USE”

Helpful Report

Posted 1 month ago

Hi Christopher, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 weeks ago

“Easy to book, good communication and the tracker app was very useful”

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Posted 1 month ago

“Absolutely great company! Nothing was a problem from the drivers. They went above and beyond for what I wanted. Excellent! Will definitely use again.”

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Posted 1 month ago

“Terrible service they charged us for an extra chair when the space would have taken the two. Then the driver refused to carry the chairs down to the van and my wife at 70 had to carry them down all the stairs. We complained and haVE all the texts from the drivers confirming this and have waited over 4 hours for a return call. NEVER USE TGIS COMPANY. We use couriers all the time and these are the worst ever.”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 weeks ago

“Outstanding”

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Posted 1 month ago

“Brilliant service. Not too expensive, quick reply, great communication and goods delivered on time in good order.”

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Posted 1 month ago

“Very helpful and more to the point very speedy. Made the whole move a very pleasant experience. The price was reasonable too.”

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Posted 1 month ago

ANYVAN is rated 3.5 based on 3,094 reviews