ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,757 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,757 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dangerous Bed Assembly and Dishonest Handling – Deeply Unsafe and Unprofessional I am absolutely appalled by the standard of work carried out by AnyVan’s movers. They assembled my father’s bed so dangerously that it could easily have collapsed while he was sleeping. My father is 74 years old, and the thought of what could have happened is genuinely frightening. When I inspected the bed myself, I discovered that the frame wasn’t secured, screws and pegs were missing, the middle support was higher than the sides, and the slats were fitted incorrectly. The entire structure was unstable. I had to dismantle and rebuild it myself to make it safe. The movers never said a word about any missing parts or uncertainty — they simply left, knowing it was unsafe. As soon as I alerted AnyVan, I was offered £200 as compensation, but only after repeatedly chasing and emailing them. What’s worse is that they then went on to mark my complaint as “resolved” on Trustpilot and claim I had accepted their gesture, which I had not. I remain deeply unsatisfied. Many words were written expressing how “sorry” they were, but after five or six emails from me, it’s clear none of it felt genuine. This wasn’t just poor service — it was dangerous, negligent, and dishonest. No paying customer should have to rebuild a bed for safety reasons, especially when hiring a company that advertises itself as professional. I would never trust AnyVan again. The lack of care, skill, and accountability was shocking from start to finish.”

Helpful Report

Posted 3 weeks ago

Hi Sarah, We’re very sorry to hear about your experience and the disappointment you’ve described. What you’ve outlined is far from the standard of service we expect from our teams, and we understand how upsetting and frustrating this must have been for you. Please be assured that this feedback has been taken very seriously and escalated to our Service Quality Team, who have already reached out to you directly. We’re glad to hear that a resolution has now been agreed and accepted, and we’ll also be reviewing this matter internally to prevent situations like this from happening again. Thank you for bringing this to our attention. Kind regards, AnyVan

Posted 3 weeks ago

“The best service”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Fantastic service Fantastic rates.”

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Posted 3 weeks ago

Posted 2 weeks ago

“Superb services rendered. The customer care were professional all the way, and the driver was so helpful even when the item had gotten to my place. Whenever I get any value goods that I’ll love to get, I won’t be bothering about logistics anymore, I’ll recommend Anyvan to anyone any day”

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Posted 3 weeks ago

Posted 2 weeks ago

“Excellent service, would highly recommend this company. The guys were great and took great care with the move.”

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Posted 3 weeks ago

“Excellent service, would highly recommend this company. The guys were great and took great care with the move.”

Helpful Report

Posted 3 weeks ago

Hi G, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Good Job. Thank you.”

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Posted 3 weeks ago

“Delivery drivers excellent but disappointed that price increased by £87 on viewing especially a table being assessed as 6 seater which I felt was unfair. Payment system did not work on line and it took an age to discuss with someone at time. Also conflict on job booking stating house had a lift which it did not. Unsure how this happened as job was booked by your team”

Helpful Report

Posted 3 weeks ago

Hi Alan Thanks for your feedback. We’re glad the delivery team did a great job, but we’re sorry the rest of the experience fell short. We understand your frustration with the price increase and will review the table assessment to ensure fairness and transparency. We also apologise for the payment issues and the time it took to get support. Lastly, we’ll investigate why the booking showed a lift when there wasn’t one, as this was arranged through our team. Thanks again for raising this — your feedback helps us improve. Kind Regards, AnyVan

Posted 3 weeks ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 3 weeks ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 3 weeks ago

“Adrian and his team were excellent. The service was fast and efficient. They understood the instructions I provided clearly and followed through and went beyond to ensure I was satisfied and everything was done well. If needed I would use Anyvan again and request for Adrian and his team 😊. A job well done and thank you to other team Eleesha and Liam for explaining process and fees. All my concerns were answered clearly.”

Helpful Report

Posted 4 weeks ago

“No había contactado nunca con ellos y la experiencia ha sido muy buena.”

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Posted 4 weeks ago

“Excellent service very friendly and very prompt”

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Posted 4 weeks ago

“On time affordable and efficient”

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Posted 1 month ago

“Anyvan Guys were Quick,efficient , polite and Handsome , what more could you want ! - Thank You”

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Posted 1 month ago

“Good communication regarding delivery, helpful and courteous.”

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Posted 1 month ago

“Punctual and got the job done!!”

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Posted 1 month ago

“Great service and a really convenient platform, my experience was overall good and I'd recommend it hands down. Only downside is the short time between the moving date and having the driver details, specially when moving to a long distance, hence more planning needed.”

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Posted 1 month ago

“I had an amazing experience with Anyvan. Shivraj transported my vehicle and he's the most pleasant driver I've ever met. No regrets using Anyvan.”

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Posted 1 month ago

“Easy to arrange, driver was friendly, efficient and professional, no hitches, a very smooth process, highly recommended 👍✳️✳️✳️✳️✳️”

Helpful Report

Posted 1 month ago

“Excellent value Great communication First class customer service”

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Posted 1 month ago

ANYVAN is rated 3.4 based on 2,757 reviews