ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,605 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Any Van removals guys are great but unfortunately if you put your furniture in one of the storage centres DO NOT USE PARK ROYAL NW10. My furniture was in put in storage in Enfield depot around 4 years ago & about 2 years ago they shut down this depot and just moved all my stuff to NW10 - then advised me after they have done this. They then promised that when I wanted my stuff it will be charged from Enfield where the items were originally placed. For the last two weeks i have been trying to get a quote to have my stuff delivered back to me as it is miles away - prob 1 hour & half away from my home. I have even rang the office a few times & first they couldnt find my account despite taking the money for 4 years & informed someone would ring back - Im still waiting!! Then I rang today & as usually got through to 3 different people in various departments but not anyone that could give me a quote. I have emailled over 3 times asking for this. Have they lost my stuff & I have been paying the priviledge - who knows - but no quote is forthcoming which is really weird. My advise would be find another company to use for storage. Maybe I will get lucky & get a quote to have my furniture back - wish me luck!!”

Helpful Report

Posted 11 months ago

“Very efficient service and I was informed every step of the process delivery prompt and driver friendly 😀”

Helpful Report

Posted 11 months ago

“We booked AnyVan on 02/08/2024, paying nearly £600 to move an air conditioning unit, several pieces of furniture, and over 40 boxes. What should have been a simple move turned into a complete disaster, and we are extremely unhappy with how it was handled. We were told the truck would arrive between 8 am and 6 pm since we hadn’t picked a specific time. After booking, we realized we needed to add an extra stop, some additional items, and also needed help moving items from the second floor to the ground floor. We paid an extra £98 on top of the original bill, thinking these changes would be covered. But on the day of the move, everything went wrong. We waited from 8 am, but instead of a truck, we got three separate cancellation calls from drivers. The first two drivers had health emergencies, and the third one just decided not to show up after accepting the job. Finally, at 4 pm, a "recovery team" from London called, saying they might arrive by 8 pm. When they finally showed up at 11 pm—much later than promised—they were clearly exhausted and hadn’t even had a proper meal in over 12 hours. They were polite and apologized, saying they would talk to their company about getting us some compensation for the ridiculous wait. But that wasn’t the end of our problems. During the move, the drivers told us their job sheet only mentioned moving items from the ground floor, not the second floor, even though we had clearly asked for this. This was the main reason we paid the extra £98, yet we ended up having to move the heavy items ourselves. To make things worse, we then had to drive to our destination at midnight—a tiring and potentially dangerous three-hour journey. The drivers, who had already been working for over eight hours, were also put in a tough situation. By the time everything was finally done, it was 5 am the next morning, and our belongings were left in a mess. The next day, we contacted customer service, hoping they would make things right. Instead, we were met with a dismissive attitude. The agent questioned whether we had even informed the live chat agent about the second-floor move. After checking the records, they admitted it was their mistake—the live chat agent hadn’t updated our order. Even though they made this mistake, they only offered us a measly £20 as compensation, insisting the £98 we paid was just for the extra stop and items—not the second-floor move, which was the main reason of why we were willing to pay extra. They also did not give us any compensation for the late arrival. They even said that because we did not pay extra to book a specific time, the truck could arrive anytime, completely disregarding what they said in the confirmation, which was 8 am to 6 pm. This experience has left us very frustrated and disappointed. AnyVan’s lack of professionalism and care for their customers is shocking. We wouldn’t recommend their services to anyone. This was one of the most stressful and frustrating experiences we’ve ever had.”

Helpful Report

Posted 11 months ago

“Had a very good experience, the service was great at a very good price.”

Helpful Report

Posted 11 months ago

“It was a very good experience, the driver and the helper were very kind and helpful in fact. The process went smoothly”

Helpful Report

Posted 11 months ago

“SINGLE-HANDEDLY THE WORST COMPANY I HAVE EVER DEALT WITH 1. driver arrived nearly an hour late 2. van sent was too small for the goods I had paid to be moved. at least a third was left on the pavement. (and I had chosen to include LESS goods on the day than I had paid for) 3. van in a terrible state, looked like some rough white van from god knows where 4. inside furniture piled any old how, with no protection or restrictive bands and tapes (the driver told me a glass cabinet would be smashed and I was better off not including it) 5. when it became apparent that only a fraction of the goods I’d paid to be moved could fit, I phoned the company. I was told I had not listed two items correctly and had not included measurements; the items in question were a small grandmother clock and a hall stand. On the website there was ZERO indication I had to do ANYTHING but click an option from a drop-down box (the options included ‘grandfather clock’ and ‘hall stand’). If I HAD included measurements the two items still would not have fit because the van was too small in every single way possible. 6. I was left with no option but to pay an extra (forget exact figure) about £160 more on the spot (the whole job only cost about £300) in order for another van to come the next day and pick up the remaining two items. I had to take the items back upstairs and delay my own plans to travel that day in order to be present for the collection the next day. And thank god I still had a night at the property!! 7. The employee I spoke to was aggressive with about as much customer service skills as a pig. 8. While I was on the phone to the company someone else at the company instructed the driver to leave my furniture on the pavement and drive away. The poor guy, who seemed constantly afraid he would lose his job, did (he also offered to move all my furniture himself, independently of the company, for under the fee they charged me; of course, I couldn’t accept as had no guarantee he wouldn’t just take the money and ‘run’ but it says a lot about the loyalty this company inspires in their employees…) He was then told to come back about five minutes later once I had paid. 8. the delivery, in lieu of my presence, was received by my elderly parents. It was nearly five hours late and arrived at midnight. Zero updates were given and we only got nonsensical replies when we tried to contact the driver 9. I complained to the company and was assured by two young men (who turned out to be absolute wastes of space and lied through their teeth) that a complaint would be logged and I would be contacted about the ‘resolution’. All seemed pretty pointless but I thought the whole thing was so disgraceful and shoddy I did log the complaint 10. next day remaining the remaining two items were delivered - four hours late. With ABYSMAL lack of communication from driver. 11. I never heard a word about the resolution of my complaint. 12. A month later I phoned the company and spoke to manager. He accepted that the website is unclear, customers cannot be blamed for failing to provide measurements if they can see no indication that they should, and refunded the extra £160 I paid 13 The stress caused a rheumatoid arthritis flare up that I am still suffering from 6 months later. AVOID. AVIOD. AVOID.”

Helpful Report

Posted 11 months ago

“I used Anyvan for my move, I wanted my heavy items moved as I couldn’t really lift. After looking at reviews I decided to give them a try. Well I will never use them again, the 2 cowboys that came to move my stuff were very careless, they damaged the kitchen floor of the rental I was moving out of, when they moved my fridge freezer, they also damaged my fridge freezer at the back. They damaged my chest of drawers at the back and I noticed a few weeks after I moved in to my new place that the wardrobe they moved had big scratches on the top, when we were putting it back together. Looked like it had been dragged, to get the scratches it had. They denied everything saying it wasn’t them that caused the damage, but said the floor could have been damaged while the fridge freezer was moved. That had turned up really late too, we were expecting them between 9am and 12 noon and they got to my place at 5.45pm and they said it had been a long day for them, most likely they were tired too. AnyVan offered me £25 as a gesture of goodwill, I thought that was a very insulting offer to say the least. I’m sure not all the moving guys are dishonest, but these 2 were and it’s put me right off the company for any future moves I do. I’m also sure they can do a good job with moving items, just as long as they don’t damage anything and then deny it. Anyvan has a bad customer service, for being dishonest, in my opinion.”

Helpful Report

Posted 11 months ago

“The best service ever received for anything.....excellent communication, punctual, extremely careful and helpful.....couldn't be happier!”

Helpful Report

Posted 11 months ago

“Please read the reviews on this page before booking - DO NOT BOOK WITH THIS COMPANY. We booked two drivers for our move day but only one turned up and over 2 hours late from the end of the booking period. Once the driver arrived, his boss called to tell us we would need to pay £60 extra cash in hand because we have a lift in the building and we didn’t put this on the form. When I refused to pay, the driver said he’d leave my belongings on the street. He was really aggressive and unprofessional. This company works with self employed drivers and for the looks of it, they don’t care what kind of people they are. No other company would hire someone who threatens a customer. Myself and my partner had to help the driver for hours to move all our stuff. It took hours to move and we finished moving by midnight! I requested a refund but they refused to provide the whole refund because I didn’t say that the building had a lift and I had a chair and a lamp to be moved too, which is ridiculous. Please stay away from them if you want a hassle free moving day. You’ll end up doing most of the work yourself and pay hundreds for it.”

Helpful Report

Posted 11 months ago

“Great service all round, highly recommended”

Helpful Report

Posted 11 months ago

“Excellent communication from start to finish. Delivered on time and with care, driver was very helpful. Highly recommended. Would use AnyVan AnyTime 😀”

Helpful Report

Posted 11 months ago

“Great service with a really good delivery team”

Helpful Report

Posted 11 months ago

“Very friendly staff”

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Posted 11 months ago

“Excellent service from start to finish”

Helpful Report

Posted 11 months ago

“Anyvan is a scam - Avoid! Anyvan is a scam - with 0 customer service. The movers refused to deliver the sofa. Absolutely 0 customer service.. they will make you pay again to rebook movers. They pretended a mistake in the floor number and refused by all means to press the button on any other floor, without rebooking and paying for another delivery. Customer service is non existent and had absolutely no interest in helping, except pushing me to do a rebooking (which I would have to pay for, of course). My sofa didn t get delivered and they took my money. Absolutely a joke and scam. Avoid by all means. (The person I spoke to over the phone was supposed to send me an email with contact details to make a claim.. but they conveniently forgot).”

Helpful Report

Posted 11 months ago

“Prompt , reliable, efficient , tracking app.”

Helpful Report

Posted 11 months ago

“I had a 2 hour slot booked and they arrived late, but here's the rest of my experience: The drivers arrived rude, grumpy and complaining about the walk from my flat to the van, claiming that the walk was 100 metres (it wasn't even close to that). They then proceed to start removing taking some parts of a bed out of the flat, and then disappeared for over 20 minutes. There's 2 bits of walking, from flat to elevator (30 paces) and from the building door to van (50 paces). During the time they were gone I took the following from the flat to elevator: Big chest of drawers (no idea how I managed it on my own) Other chest of drawers Book case/shelving unit TV stand Coffee table Desk Office chair All sofa cushion 2x mattresses All 20+ boxes & bags Sofa (with a friend) TV (with a friend) After 20 minutes on the phone to customer service I had to pay an extra £58 on top of the £290, when there was no ask or section mentioning the walk to the van, bearing in mind you can't always get a van right outside, so not sure what was expected. On the other side myself and my friend then helped them as I was made to feel bad it had taken about 4 hours when it should have taken much less. I sent videos to AnyVan showing what I had carried out, the distance they were complaining about (I did the same move in with my 60 year old Dad 5+ years ago). I had zero gratitude from the grump miserable movers, despite making their job easier than if there was no walk to the van. What was I offered? £36 credit to my AnyVan account. Luckily I have prevented 2 friends who are also moving from using this company hopefully this review will make you go elsewhere.”

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Posted 1 year ago

“I will highly recommend this company. It was very stressful moving a home with a baby but they made it so easier for us. I am going to be using this company again”

Helpful Report

Posted 1 year ago

“Fantastic service. Really pleased from booking the job to the lovely man delivering. Will definitely use again 👍”

Helpful Report

Posted 1 year ago

“Good services. Ok time and efficient.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.4 based on 2,605 reviews