ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,604 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

Helpful Report

Posted 10 months ago

“Very efficient company and very polite driver”

Helpful Report

Posted 10 months ago

“Anyvan rendered a good service. It was excellent and I would definitely recommend to anyone.”

Helpful Report

Posted 10 months ago

“The whole move was very sorted, quick and smooth. The driver was very helpful and friendly.”

Helpful Report

Posted 10 months ago

“I wish to upload some pictures of how the drivers literally threw our furniture into the storage. How can I show this. Should I contact watchdog”

Helpful Report

Posted 10 months ago

“Excellent experience with ANYVAN. Great correspondence, keeping me updated with my delivery. Nothing was too much trouble. The delivery drivers were well presented, polite and did a great job. Thank you”

Helpful Report

Posted 10 months ago

“Great service, keep us updated arrived when they said and drivers were professional and friendly , would definitely use this service again”

Helpful Report

Posted 10 months ago

“Terrible Experience with AnyVan – Misleading, Overpriced, and Careless with Personal Information I had a terrible experience with AnyVan, and I strongly advise against using their services. I was misled by their call agent regarding the size of the van they would provide. The agent reassured me that the van would meet my needs, which was the main reason I decided to book with them. However, they failed to deliver on that promise, sending a van that didn’t match what was discussed. My booking email clearly shows that I required a Maxi Loader 7.5-ton van, but they sent me a Luton van with a capacity of just 3.5 tons instead. This was completely inadequate for the job and not what I had paid for. On top of that, their pricing is outrageous. I was charged £1550 for the service, which is significantly higher than the quotes I received from other removal companies for the exact same job. I had offers ranging from £900-£1200 for a Luton van, similar to the one they sent me. When I requested a refund for the difference, they refused, going against their own promise to beat any price. After making a complaint and awaiting the outcome, I received a very strange email from them, stating that a third-party company had requested my personal information because of an alleged accident involving a lady and her daughters. This left me extremely concerned and confused, as I am a man and had no such incident. When I contacted them about this alarming email, they casually informed me that they had mixed up my details with another customer. This level of incompetence is absolutely unacceptable and only added to my frustration. I was expecting fairness, especially since they have access to the call recordings that would clearly show how I was misled. Instead, I’ve been left feeling cheated, disappointed, and frankly, quite scared by the careless handling of my personal information. I will be sharing my experience far and wide so that others are aware of the misleading information and poor service provided by AnyVan. Avoid this company at all costs.”

Helpful Report

Posted 10 months ago

“Excellent service and easy to navigate website. It took less than 5 minutes to book a collection/delivery. The prices are cheaper as compared to solo vans. The driver's communication was outstanding. Deserve 5*.”

Helpful Report

Posted 10 months ago

“Timeframe changes dramatically between the evening before and the day off. Zero cust8mer service. No one replied to my email. Still have not. Terrible company.”

Helpful Report

Posted 10 months ago

“Good service.”

Helpful Report

Posted 10 months ago

“Efficient and friendly!”

Helpful Report

Posted 10 months ago

“To All Concerned This is to warn whoever is reading this review against using Anyvan Ltd for moving in UK. We have just had the most horrific experience with the. They cancelled our order for shifting and storage after receiving the payment and have refused to refund our money. In addition, we have lost all the items which were to be picked up, packed and delivered to my daughter who will be in UK by the beginning of October. From India, I was booking some household items to be packed and moved from my nieces house who is a student to storage till my daughter’s arrival in UK as a student. The customer acquisition team was very helpful and moved really fast. They called me multiple times on my Indian mobile phone and established contact on numerous occasions till the time the payment was made. I also received all the invoices and other documents on time which were completed and sent in a timely manner. The booking was made on the 20th. They were vociferous in demanding payment which I did on the 21st, as soon as I received the estimated invoice. The booking was finalised, with the time and date of pick up given as 8.00am - 11.00am on 23rd Aug. We were told that 24 hours prior to the scheduled time of pickup, we would be sent communication with the driver details and contact numbers. That did not happen. We tried contacting them. After numerous attempts, we got through and were, once again, assured that all was in order. Yesterday, the whole day we have been monitoring the website and trying to track the driver. But no driver details were updated. I even tried calling the customer service on numerous occasions but received NO REPLY or CALLBACK. My niece ( her local number is listed on the contract), who was waiting in her apartment for the packers to show up, constantly tried to establish contact, but ended up waiting the whole day without any success. Nothing was ever updated on the website which we were monitoring constantly both from India and locally. At 1300 hrs, I established contact with Mr Cleon, from customer service. He assured me that the driver details will be updated at the soonest and to give him 1 hour to sort things our and get the stuff packed and picked up. After 2.5 hrs, I again was able to establish contact with Ms Sam from customer service, who then informs me that the driver had reached the location at 0822 hrs in the morning. Apparently, he uploaded some photos as proof. The photos are for another location. He claims that he tried to call the local number listed but received no reply. No calls were received by my niece and no missed calls either. They then asked me to reschedule the appointment with an additional payment of 50% of the booking amount. This amount was later brought down to 25% of the booking amount. I agreed to pay the additional charges. Yet, Ms SAM told us that the reschedule / move was not possible and that we would lose our complete booking amount as a result. This came as a shock to me. How can you be so brazen and unprofessional to just take the whole sum of money when you are at fault? To top it off, at 1545 hrs, my niece gets an SMS with the driver details and a link to track the driver. On clicking on the link, she was informed that the drive was completed. Soon after, she got an SMS that the move has been cancelled. This is clearly daylight robbery. Anyvan has cheated me of not only of my booking amount, but I have also lost a couple of thousand pounds of household items which cannot be replaced. This is to warn all people reading this review not to use ANYVAN for your moving needs. They do not provide the service but will take your money.”

Helpful Report

Posted 10 months ago

“Lots of communication by email and phone,good. Had to ask the men to carry the three seater sofa up the drive and through the kitchen doors quite an ask but they did that without a complaint. Very polite and my two sofas were delivered safely and well within the window I was told. Certainly use again if needed in the future and would recommend. Thankyou.”

Helpful Report

Posted 10 months ago

“Reasonable friendly service Thankyou”

Helpful Report

Posted 10 months ago

“Super easy process, exceptionally hard working team on the day.”

Helpful Report

Posted 10 months ago

“Excellent communication on time of arrival Very friendly and helpful driver Made my motorcycle move stress free Good price for distance mileage”

Helpful Report

Posted 10 months ago

“Excellent! Nice guys! Arrived on time! Loaded and unloaded really quickly! Great communication throughout! Stress free😁I would definitely recommend!”

Helpful Report

Posted 10 months ago

“Excellent service”

Helpful Report

Posted 10 months ago

“Any Van removals guys are great but unfortunately if you put your furniture in one of the storage centres DO NOT USE PARK ROYAL NW10. My furniture was in put in storage in Enfield depot around 4 years ago & about 2 years ago they shut down this depot and just moved all my stuff to NW10 - then advised me after they have done this. They then promised that when I wanted my stuff it will be charged from Enfield where the items were originally placed. For the last two weeks i have been trying to get a quote to have my stuff delivered back to me as it is miles away - prob 1 hour & half away from my home. I have even rang the office a few times & first they couldnt find my account despite taking the money for 4 years & informed someone would ring back - Im still waiting!! Then I rang today & as usually got through to 3 different people in various departments but not anyone that could give me a quote. I have emailled over 3 times asking for this. Have they lost my stuff & I have been paying the priviledge - who knows - but no quote is forthcoming which is really weird. My advise would be find another company to use for storage. Maybe I will get lucky & get a quote to have my furniture back - wish me luck!!”

Helpful Report

Posted 11 months ago

ANYVAN is rated 3.4 based on 2,604 reviews