ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,767 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication Arrived when stated Delivery completed quickly”

Helpful Report

Posted 2 months ago

“very easy, simple and straight forwards to book and reliable service.”

Helpful Report

Posted 2 months ago

“On time and very pleasant”

Helpful Report

Posted 2 months ago

“Quick, easy, good communication, nice couple that did the job for me.”

Helpful Report

Posted 3 months ago

“Efficient and excellent time keeping. Will use again and would recommend to friends etc.”

Helpful Report

Posted 3 months ago

“Absolutely love this service and would definitely being using them in the future. Live tracking to see where the driver is and great communication. Handle all our things with such great care.”

Helpful Report

Posted 3 months ago

“I've moved a lot in my life, and I know what the moving process entails. I wanted to rely on a company that could help me with my belongings in a respectful manner. Unfortunately, that wasn't the case. I had issues with one of the movers who thought it was normal to call me at 11 p.m. the night before a big move to demand a change in the moving schedule. When I tried to request a change of movers, they wanted to charge me an enormous amount, which I refused to pay. It took me seven hours to speak with a supervisor to explain the situation - all the while waiting in a chaotic home for someone from anyvan to contact me. When I tried to resolve the problem, after many phone calls, they told me they would send another mover the next day at 9 a.m. They didn't arrive until 3 p.m. They came, did the job, and took my things to my new house. The service supposedly includes disassembling the boxes. But they left the boxes right in the middle of the house (heavy boxes I could not move alone) and left without throwing away any of the trash they had left behind, nor did they complete the service that I paid for. The worst part is that the driver, once the job was done, started sending me inappropriate WhatsApp messages after they left. I had to block him immediately, and I didn't feel safe knowing he now knows where I live. It's the worst service I've ever used. Never again with Anyvan.”

Helpful Report

Posted 3 months ago

“I was given approximate times for pick up and drop off I booked a van and two men They arrived on time picked my boxes up and dropped them at my new address within half an hour they were polite at all times both on pick up and drop off couldn't fault them would use them again and recommend to friends and family they did a great job 10/10 Thank you”

Helpful Report

Posted 3 months ago

“What an appalling bunch of cowboys! These so-called “experts” couldn’t move a piano an inch. They sent two of the smallest movers, who looked completely shocked and confused by what was clearly described in the job details. They didn’t even attempt to move the item, and now they’re refusing to give a refund. Avoid these cowboys at all costs!”

Helpful Report

Posted 3 months ago

“Absolutely dreadful experience, don't ever book these people they sent a van too small the first day and left a third of my stuff, the chap the next day had a list just for my desk and monitor and got really iffy, so I bunged him some money and he still left about a third of it so now I still need to pay another van driver. This company are abysmal don't use them even as a last resort”

Helpful Report

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

“Horrible Experience – Avoid at All Costs Absolutely awful service. The driver, Remi, never contacted me upon arrival and completely failed to pick up the item. I was informed by the auction staff that no one had shown up. Despite multiple attempts, Remi ignored all calls and texts while claiming to be at the location. When I reached out to the company to reschedule, I was told I’d have to pay a 50% fee – even though they did nothing to begin with. The representative said this came from a “senior” staff member, which just shows how deeply this behavior runs in the company. After reading other reviews, it’s clear this isn’t a one-off issue but a recurring theme. Dishonest driver, unhelpful management, and a complete lack of accountability. Disgusting service from top to bottom.”

Helpful Report

Posted 3 months ago

“I am very happy with the service. I was able to track the move from start to finish. Will recommend Anyvan always, they are the best.”

Helpful Report

Posted 3 months ago

“My experience with any Any Van Birmingham. APPALLING. The time was arranged. 7am 21.07.2025. Waited 1 hour, told they were 20 mins away. An hour later, 9am. Put on hold 6 times. 10am, told they had broke down. Lies. The driver made no attempt to call me. Or the office. My family contacted friends with cars & small vehicles. 14 helpers & 8 hours later at 7pm. I was in. At a loss of £550. Don’t trust Any Van. They will not arrive. I am very upset. At age 78. Disgusted & a loss of £550 😰”

Helpful Report

Posted 3 months ago

Hi G, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how stressful and upsetting the situation must have been, especially given the circumstances and the impact it had on your day. Being let down on the morning of a move is unacceptable, and we’re very sorry that you were left to make alternative arrangements at the last minute. We appreciate you bringing this to our attention and can assure you this is not the level of service we aim to provide. We’ll be reviewing what went wrong in this instance to ensure it’s addressed with the team involved. Once again, we’re very sorry for the disruption and distress caused. Kind regards, AnyVan

Posted 3 months ago

“Team were on time, efficient and careful with my belongings. Would definitely recommend”

Helpful Report

Posted 3 months ago

Hi Laura, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Brilliant helpful and very careful with goods very cheerful and plesent highly recommend them”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Avoid Anyvan at all costs. They left half my belongings in my original property so had to hire another van to get the rest of my property. They put homes in my walls and damaged my belongings. Customer service is a joke They don't answer the phones and don't admit to there mistakes or apologise. Avoid Anyvan”

Helpful Report

Posted 3 months ago

Hi there, Thanks for taking the time to share your feedback. We're really sorry your recent experience with AnyVan didn’t meet expectations. A member of our Service Quality Team has already reached out and is looking into your concerns to ensure they're fully addressed. We appreciate your input and are committed to making this right. If there’s anything else you’d like to add, feel free to get in touch. Best regards, AnyVan

Posted 3 months ago

“Everything went as planned, no problems.”

Helpful Report

Posted 3 months ago

Hi Nobby, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“The service I received from ANYVAN was good. The driver Gurpreet and his assistant were extremely good and cared for the stuff they delivered - only issues i has was they they collected the stuff much later than expected - otherwise the service was excellent”

Helpful Report

Posted 3 months ago

Hi Chan, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Excellent service provided details of the move day before and gave live tracking 2 hours before arriving and was amazing delivery would definitely use again and good for price especially for a weekend everywhere else was like 80-130 pound for the weekend these guys was 55”

Helpful Report

Posted 3 months ago

Hi Chloe, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

ANYVAN is rated 3.4 based on 2,767 reviews