ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,829 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

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Posted 3 months ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 3 months ago

“Adrian and his team were excellent. The service was fast and efficient. They understood the instructions I provided clearly and followed through and went beyond to ensure I was satisfied and everything was done well. If needed I would use Anyvan again and request for Adrian and his team 😊. A job well done and thank you to other team Eleesha and Liam for explaining process and fees. All my concerns were answered clearly.”

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Posted 3 months ago

“No había contactado nunca con ellos y la experiencia ha sido muy buena.”

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Posted 3 months ago

“Excellent service very friendly and very prompt”

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Posted 3 months ago

“On time affordable and efficient”

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Posted 3 months ago

“Anyvan Guys were Quick,efficient , polite and Handsome , what more could you want ! - Thank You”

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Posted 3 months ago

“Good communication regarding delivery, helpful and courteous.”

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Posted 3 months ago

“Punctual and got the job done!!”

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Posted 3 months ago

“Great service and a really convenient platform, my experience was overall good and I'd recommend it hands down. Only downside is the short time between the moving date and having the driver details, specially when moving to a long distance, hence more planning needed.”

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Posted 3 months ago

“I had an amazing experience with Anyvan. Shivraj transported my vehicle and he's the most pleasant driver I've ever met. No regrets using Anyvan.”

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Posted 3 months ago

“Easy to arrange, driver was friendly, efficient and professional, no hitches, a very smooth process, highly recommended 👍✳️✳️✳️✳️✳️”

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Posted 3 months ago

“Excellent value Great communication First class customer service”

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Posted 3 months ago

“The two team members were quite great and very professional. Arrived even earlier than schedule and were very greatbwith the movement. I'll definitely use them again and will also recommend them”

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Posted 4 months ago

“Always exceptional service. Good quality, timely, competitive pricing, excellent staff”

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Posted 4 months ago

“Reliable and professional company. Highly recommended.”

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Posted 4 months ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

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Posted 4 months ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 3 months ago

“I thought the fixed price we paid for carriage was fair, the platform is modern and worked well, and the driver picked up on time, dropped off a bit late on the day, but kept us in touch re delays. Fragile goods had been well looked after. It was a positive experience from our perspective.”

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Posted 4 months ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

Helpful Report

Posted 4 months ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 3 months ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

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Posted 4 months ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 3 months ago

“It was quite easy to make the booking online so it only took a few minutes. The price was reasonable and confirmation of collection and delivery was easy to organse. The two men who collected the items turned up on time, rang me to confirm arrival time and did, in fact, turned up on time. They were courteous and took every care when loading and unloading. Delivery to the new address was just as efficient. Thank you very much. I've used Anyvan before and would have no hesitation in recommending them. Thank you.”

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Posted 4 months ago

ANYVAN is rated 3.4 based on 2,829 reviews