Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

“El conductor que me tocó un profesional excelente. Ya que fue muy puntual, cuidadoso y rápido. Quizás lo único a mejorar del servicio es que conductor se me asigno quizás un poco tarde y aclarar mejor el servicio. Gracias”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Absolutely fantastic service arrived on time and Lucian and his partner were amazing I would definitely recommend. And I would definitely use again. Thankyou”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Brilliant hard working guys”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Fair priced , quick to book , good service , excellent communication.”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“has to be one of the worst removal companies I’ve used On paper appears organised but a complete mess. The driver calls me in the morning to ask to come earlier than planned, with a van that can barely hold all my items and when I needed to have additional bags taken tried to arrange a deal between ourselves outside the company. The phone lines were engaged for ages and when I finally spoke to someone rather than guide the customer through the next steps the callers proceeded to call the driver and argue with him instead. Once the driver had taken the items to the storage he refused to help unload despite the website boasting “helping hand” and proceeded to rush the storage check in clerk with document processing so he could leave. This has to be one of the most stressful removals I’ve had and frankly I can’t comprehend what there positive ratings are based on?”

Helpful Report

Posted 3 months ago

Hi Nina, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Any SCAM I recently moved house and some of my appliances included a fridge freezer and washing machine. Both in good condition with no visible markers, dents etc. This was a one person delivery as I had friends and family to help. When the driver dropped my items off 30 mins late he informed me that the equipment he used (on his own) to move my washing machine had broken and he had dropped my washing machine. My fridge freezer also had a massive dent on the front which was not there prior to the move. The driver looked visually upset and was close to tears! Very apologetic! Immediately I raised a complaint to which AnyVan informed me as it was a one person move it wasn’t there fault despite the driver admitting to me he had dropped my washing machine?? Barring in mind the plastic around the drum was completely battered! And they also stated my fridge freezer already had the massive dent on it. I wanted to escalate this further and called customer service who informed be I would have to take it up again with the claims team and there was no head office or hr that I could complain to. I have sent 4 emails from 15.11.25 and received NO response. I have requested the pictures of my fridge before the move as they stated the massive dent was already there. I paid nearly £200 for this move. Which if I was to dispute via my bank wouldn’t even compensate the cheapest washing machine at Argos with delivery and removal of my old one! Let alone my damaged fridge!! Please please please do not use this fraud company! Any Van? More like Any Scam!! They don’t tell you that your items are lumped in with a load of other people! There’s no customer service, no one cares. The only good service they provide is for “influencers” have a look of there social media pages- why are there so many hidden comments? Because there are most likely NEGATIVE and exposing this fraud company!!”

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Posted 3 months ago

Hi Jade, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We understand how upsetting it is when items arrive damaged, and we appreciate you raising your concerns with us. We can confirm that our Damage Claims Team is still actively investigating this matter, including the circumstances surrounding the reported damage and the images taken before and after the move. As this process sits separately from a standard service complaint, our team will provide you with a full outcome as soon as the investigation is complete. We appreciate your patience, and we sincerely apologise for the delay in communication you’ve experienced — this is not the level of service we aim to provide. If you have any additional information or photos that may support the investigation, please feel free to reply to the email sent by our team. Kind regards, AnyVan

Posted 3 months ago

“Small job, executed swiftly and professionally. Great service. Thank you”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“This is a cunning company that understands if it makes certain things confusing it will be able to entrap a percentage of its customers and demand hidden fees, while also holding it's hands up and saying "who me? I'm just a respectable business trying to help. It's similar to the airplane cabin-luggage situation -> they know you're stressed and they take advantage. This is particularly painful as moving is extremely stressful and it's this vulnerability that the AnyVan business logic takes advantage of. I would stress that my driver was lovely and helpful, but the central system of bookings is all about keeping you in the dark. Beware their deceptively information-free language. "You’re all booked, the wheels are in motion!" -> means "we'll try to get you a driver within your time-slot, but it'll all be booked within 24 hours of the move and sometimes we can't find anyone and if that's the case we'll make it as difficult as possible for you to get a refund or compensation or even talk to a real person." Be careful about the list of items to move matching reality quite precisely -> they list "boxes" for instance and don't ask for dimensions, but dimensions do exist in their FAQs, withe small, medium and large dimensions giver, although it's not clear what you need to do with this. Obviously there's a practical explanation for this when it comes to taking up space in moving vans, but my impression is they make things deliberately opaque to entrap a percentage of customers. Be aware that they do not allow you to travel with the van. I was only told about this a day before the move despite writing in my booking a month before that that was the plan. In the interest of fairness I should say that, after the intense stress exacerbated by the repeated refusal of the company to answer my questions with anything other than vague platitudes ("we understand your time is valuable. We're optimistic about finding a driver soon") -> a driver was found and I haven't been targeted with hidden fees (yet). The move happened fairly smoothly. But that doesn't change what I wrote at the beginning of the review. Next time I'll go for a smaller company, or hire a van and a drivernindependently”

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Posted 3 months ago

Hi Alex, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experience left you feeling confused and stressed, especially during a time that’s already demanding enough. We never want our customers to feel misled or left in the dark, and we’re sorry that the communication around your booking didn’t provide the clarity you needed. We’ve shared your comments with the relevant teams so we can review how and where our processes and messaging can be improved. To clarify, our service is inventory based so accuracy of listed items is important for allocating the right van space and ensuring smooth delivery. We also don’t offer passenger travel within the vans for safety and insurance reasons, but we understand how frustrating it must have been to only learn this closer to the move. We’re pleased to hear that your driver delivered a positive experience on the day, and that the move itself went smoothly, but we completely take on board the concerns you’ve raised about communication and transparency. If you’d like us to look into your booking in more detail or provide further support, please feel free to reach out to our team directly. We’d be happy to help. Kind Regards, AnyVan

Posted 3 months ago

“8difficult to finalise booking time but driver excellent”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Thanks Daniel was a great guy x”

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Posted 3 months ago

“Really great service”

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Posted 3 months ago

Hi KB, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“DO NOT USE ANY VAN, DELIVERY of my items to my new houseWAS 7.5 HOURS LATE ON MOVING DAY* I used anyvan for my house move, just for context. I completely appreciate this is not the driver’s fault and it was out of their hands however the drivers were 7 1/2 hours late for my delivery which is unacceptable, I appreciate this was due to circumstances out of their control however if I was late or made them delayed then I would get charged so I would like a full refund. I was meant to have The contents of my house delivered between 1400 to 1500 and they arrived at 2135hrs which is ridiculous. They called me at 1300 to say that it would be 2000 rather than 1400 but it ended up being 2135 when they finally arrived which is insanity I contacted any van about this to ask for a refund as I know they would have charged me if I delayed them and they offered me a pitiful £20 to make up for this, stating it was not an admission of guilt but a goodwill token? 2135 is a terrible time to have the entire contents of your house delivered on moving day and caused me a multitude of problems. I would completely understand a couple of hours delay however 7.5 hours is utterly insane especially when you are moving house.”

Helpful Report

Posted 3 months ago

Hi AB, Thank you for sharing your feedback. We’re really sorry to hear about the significant delay you experienced on your moving day and apologise for the inconvenience this caused. We understand how stressful that must have been. Our Service Quality Team has been in touch with you and has ensured that your concerns have been addressed. We appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 3 months ago

“Arrived on time, very organised and extremely efficient. Would definitely recommend.”

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Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Driver was excellent, courteous, willing, friendly.Communication from Anyvan re timings and tracking info was spot on. The whole process from collection to delivery happened within the hour, perfect! All in all a brilliant service and will definitely recommend, and use again in the future. Thanks alot”

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Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“The drivers are experienced thieves - AVOID! Using this company remains the worst decision l ever made. I rated the company one because there is no option to rate it zero. The drivers broke into my cabinet and STOLE ALL my jewelleries and every single thing in each drawer! They broke my furnitures - bed, cloth airer, under bed storage, my dining chairs. They left holes in most of my furnitures. Most boxes, which were individually and carefully sealed, had the tapes cut open - they were clearly looking for more items to steal. The most painful part was my cabinet they broke into and they basically emptied all my jewelleries and every content inside each drawer. The customer service team were not helpful either. They made me to waste more of my time to provide pictures and more information - I did! Only for them to email me they were unable to help because l did not put in the complain earlier I reached out to the customer service team when l noticed ALL the contents of my cabinet drawer had gone. It was a long distance move to a different town due to domestic violence. I needed to get away with my son - so we can live and escape all the abuse we were experiencing and start all over in new a new town where I knew no one. The cabinet in question contained all my irreplaceable jewelleries which l only wear when l am going out. As l was in a completely new and different town, l had earlier given up work before the move and l was in a new town where l knew no one and was then applying for new jobs from home - ONLINE. So l had no need to open the cabinet and only opened it like 3 weeks after my move to discover every single drawer empty! I have never recovered from the shock The whole experience left me broken. Needless to say l will never recommend this company. While it’s ok not to process normal complaints about broken items because it was not reported within 3 days, it’s not ok to push aside a complain regarding theft of items from drivers who l paid to MOVE my items and not STEAL from me. Very terrible experience”

Helpful Report

Posted 4 months ago

Hi there, We are truly sorry to hear about your experience and the distress it has caused you. We take all reports of theft, damage, and poor service very seriously and work hard to ensure our customers’ belongings are treated with care. We were only notified of the incident more than a month after your move. For us to investigate and take appropriate action, it is important that any missing or tampered items are reported as soon as they are discovered. Prompt reporting allows us to respond thoroughly and effectively. The team who assisted with your move has completed nearly 2,000 jobs with us, and we have never had a report of this nature from them before. That said, this incident has been reflected on their profile, so any future reports will be promptly addressed and investigated. We understand this is an incredibly upsetting situation and sincerely regret the stress it has caused you. While our ability to act is limited after a delay in notification, we value your feedback and will continue reviewing our processes to better support customers in the future. Kind Regards, AnyVan

Posted 3 months ago

“Really good service. Lots of info beforehand about timings and arrivals, then punctual, efficient, polite and efficient. Really recommend.”

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Posted 4 months ago

Hi Andrew, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 4 months ago

“Used Anyvan a couple of times now both times excellent service and good value. Will Recommend to friends and family.”

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Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Reliable and accommodating. Would recommend.”

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Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 4 months ago

“Very disgusting experience with AnyVan- This is my second time being let down. They’re not reliable. They broke the agreed delivery times and still have not delivered my belongings. Instead of taking responsibility ,they’re using every strategy to charge me an extra £75 for a mistake that was not mine. Their drivers are very unprofessional,, and customer service does not listen or help. When a problem.happens and you call, if you select the complaint option, you’ll stay on the line for years. If you select booking option, it goes through immediately. This shows how poorly they handle real complaints. I have evidence to prove everything. Extremely frustrating and disappointing.”

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Posted 4 months ago

Hi Matilda, Thanks for sharing your feedback. I have reviewed your account and the sales call to make sure we responded accurately. There was no agreement on a specific delivery time during the call. The only detail confirmed was that the job needed to take place the next day. When the booking was completed, no time requirement was mentioned and no guaranteed slot was agreed. The driver arrived within the standard delivery period, and the team advised that no one was available at the address. This makes the attempt unsuccessful, so the fee requested is valid and covers the cost of completing the delivery and releasing your items. If you would like us to proceed once the outstanding payment is made, we can arrange this right away. Kind Regards, AnyVan

Posted 4 months ago

“Really great experience”

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Posted 4 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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