ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,777 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good removal to storage from Harvey of Enterprise Extra charges for non ground floor removal expensive. Need to ensure you complete all sections of app.”

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Posted 3 months ago

“If I could give zero stars, I would. Cowboys - avoid at all costs. Destroyed antique furniture from my grandmothers; removing from their van (already damaged during transit), without consideration to stop drawers from falling out onto the floor & causing further damage. Also two hours late to drop off furniture as they picked up another job on route. Terrible terrible service & I’m now having to face destroying the majority of the furniture, due to damages. Please, avoid.”

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Posted 3 months ago

Hi Emma, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 months ago

“The people were very pleasant and helpful, 10/10”

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Posted 3 months ago

“The people were very pleasant and helpful, 10/10”

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Posted 3 months ago

“Very quick and efficiently! Would definitely use again.”

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Posted 3 months ago

“I found AnyVan really really good. From start of the process to the delivery it was a great service. The communication with AnyVan was excellent. They always kept me in the loop, and went above and beyond. I would highly recommend them.”

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Posted 3 months ago

“This is the first time I've used this company. What a great idea for one it is too. I'll certainly use them again if I've cause to. I was informed every step of the way during the course of delivery. The sat nav system via their app allowed me to follow the driver's trip from sart to finish! That certainly helped to minimise waiting time! It was a little expensive considering that it outpriced the item being delivered by £25 but at least i had peace of mind.”

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Posted 3 months ago

“AnyVan have literally provided the worst possible customer service. I made a pick up booking the day before I needed sofas picked up only to be advised by the retailer the items were not in stock. Within an hour of my original booking I contacted AnyVan who would not provide a refund, despite there being nothing to pickup. I was then offered a credit against another booking by one AnyVan employee and a free reschedule by another. Today I attempted to redeem that offer on another delivery and AnyVan refused despite earlier commitments. I strongly urge customers not to use AnyVan unless you want to be ripped off!”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. I’m really sorry to hear about the frustrating experience you had with AnyVan. Having looked into your booking, I can see that we had reached out to you after further investigation to honour the offers made by our team. By that point, I understand that you had already rebooked with another provider. I completely understand how this situation must have been confusing and disappointing, and I sincerely apologise for the inconvenience caused. We really appreciate you sharing this experience, as it helps us identify where we need to improve. Kind regards, AnyVan

Posted 2 months ago

“Vary good all round would Recommend 100 %”

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Posted 3 months ago

“Carl the driver was just brilliant kept me informed where he was all the way from collection to delvery - wrapped the bike in blankets and moved it with great care - great job all round.”

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Posted 3 months ago

“Great communication Arrived when stated Delivery completed quickly”

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Posted 3 months ago

“very easy, simple and straight forwards to book and reliable service.”

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Posted 3 months ago

“On time and very pleasant”

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Posted 3 months ago

“Quick, easy, good communication, nice couple that did the job for me.”

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Posted 3 months ago

“Efficient and excellent time keeping. Will use again and would recommend to friends etc.”

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Posted 3 months ago

“Absolutely love this service and would definitely being using them in the future. Live tracking to see where the driver is and great communication. Handle all our things with such great care.”

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Posted 3 months ago

“I've moved a lot in my life, and I know what the moving process entails. I wanted to rely on a company that could help me with my belongings in a respectful manner. Unfortunately, that wasn't the case. I had issues with one of the movers who thought it was normal to call me at 11 p.m. the night before a big move to demand a change in the moving schedule. When I tried to request a change of movers, they wanted to charge me an enormous amount, which I refused to pay. It took me seven hours to speak with a supervisor to explain the situation - all the while waiting in a chaotic home for someone from anyvan to contact me. When I tried to resolve the problem, after many phone calls, they told me they would send another mover the next day at 9 a.m. They didn't arrive until 3 p.m. They came, did the job, and took my things to my new house. The service supposedly includes disassembling the boxes. But they left the boxes right in the middle of the house (heavy boxes I could not move alone) and left without throwing away any of the trash they had left behind, nor did they complete the service that I paid for. The worst part is that the driver, once the job was done, started sending me inappropriate WhatsApp messages after they left. I had to block him immediately, and I didn't feel safe knowing he now knows where I live. It's the worst service I've ever used. Never again with Anyvan.”

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Posted 3 months ago

“I was given approximate times for pick up and drop off I booked a van and two men They arrived on time picked my boxes up and dropped them at my new address within half an hour they were polite at all times both on pick up and drop off couldn't fault them would use them again and recommend to friends and family they did a great job 10/10 Thank you”

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Posted 3 months ago

“What an appalling bunch of cowboys! These so-called “experts” couldn’t move a piano an inch. They sent two of the smallest movers, who looked completely shocked and confused by what was clearly described in the job details. They didn’t even attempt to move the item, and now they’re refusing to give a refund. Avoid these cowboys at all costs!”

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Posted 3 months ago

“Absolutely dreadful experience, don't ever book these people they sent a van too small the first day and left a third of my stuff, the chap the next day had a list just for my desk and monitor and got really iffy, so I bunged him some money and he still left about a third of it so now I still need to pay another van driver. This company are abysmal don't use them even as a last resort”

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Posted 3 months ago

ANYVAN is rated 3.4 based on 2,777 reviews