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ANYVAN Reviews

3.3 Rating 2,205 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

3.3

Based on 2,205 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service easy to book. great communication especially being able to track the driver.”

Posted 4 months ago

“I had a long conversation with customer services the day before to book in my driver. I wanted a Night Storage Heater collected. They are heavy which is why I booked 2 men. I was absolutely transparent; I provided the company with the weight of the heater - 150 kg. The men were collecting it direct from the warehouse which is about 15 minutes away from my home. Shortly before due delivery - I received a phone call from the driver rudely demanding more money. As if I had been dishonest. Apparently the 10 bricks from the heater were packaged separately from the heater cover. Which I was not aware of, never having ordered one before. I said that I had paid for the whole heater to be picked up not just the cover. He rudely said he would phone the office. I dealt with Chelsea from Customer Services. I do appreciate that she tried to help and she was empathetic but I still had to pay additional money. I was told repeatedly that costs were made per item/inventory. I explained that it was one item - 1 x NIGHT STORAGE HEATER that had been separated by the shop. This caused a delay of nearly an hour. When the guys arrived at my door - 2 young men, over 6 foot tall, they brought in the bricks and the storage cover. It took less than 5 minutes. And at my calculations - they charged an additional £3 per brick. Absolutely pathetic. A disgraceful service. Cowboys. It is the luck of the draw - to the drivers you get. DO NOT expect any customer service or heaven forbid - COMPASSION. If they can squeeze some more money out of you - they will! I booked two men and a van as I didn't want to experience stress. I can't tell you how stressful today has been. I will NEVER use this company again. Please don't either.”

Posted 4 months ago

“It was good experience and highly recommended”

Posted 4 months ago

“Absolute rubbish experience. Damaged the item in transit and then took no responsibility whatsoever to resolve (8 weeks to get resolution is their timeline). They subcontract out their drivers. Trying to contact them is next to impossible. Avoid like the plague - not worth the hassle. Look closely at their reviews for the last couple of months - all 1 star. The 4 star overall is very misleading. UPDATE: Even if you get supplemental insurance with Zurich via Anyvan - they will not refund the Anyvan delivery charge even if they damage the item in transit. Absolutely shocking company.”

Posted 4 months ago

“very helpful, very nice, totally efficient. would recommend very highly. Bit pricey but worth it”

Posted 4 months ago

“As good as it gets.”

Posted 4 months ago

“no problems, good service”

Posted 4 months ago

“The driver +the extra man were really helpful. Due to their customer not measuring boxes and suitcase caused an issue at our collection point. They were very reasonable we paid the extra and they took the large items. I wasn't the customer, my house was where the customers items were being collected from. The collection guys are at the sharp end and do a good job.”

Posted 4 months ago

“Would recommend and use again; prompt and efficient service and good value for money.”

Posted 4 months ago

“I would give a 0 star if I could. Absolute cowboy company. 2 bad experiences when getting my new car delivered, they did not deliver on the day that was agreed. Second time I booked for a certain day, which was confirmed and my wife took an emergency holiday. This was meant to be collected at 8am nobody turned up because they did not book it correctly from their end. Then got told it was going to be between 12pm and 1pm to get a phone call at 12:05pm telling me the drivers has broken down, but get reassured it would be collected the same day. Later in the day I get another phone call telling me it is going to be the next day. The prices change daily so no compensation offered for people collecting the vehicle on a different day. It seems there is a lack of communication and nobody really knows what they are doing. Stay well away from this company!!”

Posted 4 months ago

“You pay for what you get! I hired a van with 2 men, which did at least turn up on the date required, however initially at the wrong address! Thankfully due to the ‘track my driver’ I managed to locate them and direct them back to the house. They moved my items to the new property but unfortunately dropped our American fridge freezer, which caught the door on one of the locking lugs on the truck, which damaged the door and this is where the trouble really started! We are now in the 5th week of trying to get this resolved, the driver took a photo, I took photos of the damage on the fridge door and of the lug. I emailed them and asked why they manhandled the furniture instead of using ramps, tail lift etc. I was then told that I could have specified a tail lift earlier but I assumed that 2 assistants and a van with a full list of furniture to be moved would suffice, that was how it was delivered to me in the first place! Their booking system, if they want to go down that route should recommend a particular van for a particular job, if they are experts, not leave it to the individual to work out what they think they need. As I say, this is still ongoing and not being resolved. If they are that busy, this also speaks volumes of the service you will get as they obviously have a lot of damage claims going through!! From my experience, pay a little more and avoid ANYVAN. In response to ANYVAN reply, the claims team have been investigating for 5 weeks, even with clear evidence of the damage to the door, lug that caused it and even the driver’s feet in the photo! How clear can it be! Another example of what you have to deal with. I would upload photos on here but unfortunately unable but they are on my Google review if possible customers want to see. To further update and to show how bad they are, I have just received an email from the same lady I have had a previous email from regarding the claim with the ref of the claim as a header asking me for the reference to investigate the claim. If I could give 0 stars, I would! Just an update for anyone still considering using ANYVAN, it’s now been 6 weeks since the claim and we are sitting here with a damaged fridge freezer. Look at the other reviews here and especially on GOOGLE REVIEWS to see the number of damaged goods and customer service and those that have had things settled, insignificant compensation, not covering the damage to items! This is the response I’ve just received from the claim for damage Dear Sean, Thank you for your patience whilst we have investigated your claim. Upon receipt of your claim, AnyVan have launched a full investigation and reviewed all evidence that has been provided by yourself and the transport providers. We have also corresponded with the Transport Providers allocated to your booking and our Transport Team to ensure that all relevant information pertaining to your claim is in our possession. AnyVan acts as an agent within the booking which means we must mediate with the Transport Provider in an attempt to resolve the claim. Upon review of the evidence you have provided, sadly as we have no images of the item prior to the move and due to the time lapse since this was purchased we are unable to determine the condition of the item prior to the move and that the damages have been caused as a result of the move. Despite this, we do recognise that the damage could be considered fresh and consistent with damages that could be caused during transportation or loading. Due to this, we would like to settle the matter amicably and therefore, we would like to offer you £29.00 as per 10% of your booking cost as a goodwill gesture in this instance and in full and final settlement of your claim. Should you wish to accept, please respond to this email confirming the following details: I think this sums the company up! AVOID THEM”

Posted 4 months ago

“Found them on google and they have been very efficient and also friendly and helpful to deal with . They keep you in the picture all the time the move is happening , certainly would recommend them highly”

Posted 4 months ago

“Drivers polite and punctual. Very helpful at pick up and delivery.”

Posted 4 months ago

“The guys kept us up to date and let me know when they were 15 mins away. They got everything in the van so perfectly, nothing broke and they got to the house on time and unloaded it perfectly as well. It was not stressful at all so thank you ☺️”

Posted 4 months ago

“Driver was on time and very helpful… I’ll def recommend”

Posted 4 months ago

“AWFUL COMPANY - AVOID Where do I start. Initially after making the booking I was charged an extra £100 which I was told would be resolved right away and still hasn't been. On the day of the move we had the worst experience at an already stressful time. When the drivers arrived they said the items in the house were more than on "their list" which was completely wrong. I had a copy of all the items agreed with anyvan in writing and we were still refused and essentially held ransom and told to pay an extra £500 so that we could get our move done on the day. We had no choice as we were moving house and had to have it emptied. To make matters worse they only sent 2 movers who were ill equipped and slow so my brother had to help with moving and organising items which resulted in him hurting his back. I'm absolutely livid that a company who is supposed to be well established and professional behaved in such a despicable manner. We are now trying to make a complaint and are repeatedly being told for the past week a customer care team member will be in touch and we are still waiting! Going to have to go direct to trading standards as don't have the time to waste with these people.”

Posted 4 months ago

“Bloody brilliant”

Posted 4 months ago

“Excellent, punctual, friendly and professional service.would recommend highly, will be using again.”

Posted 4 months ago

“Very good and helpful driver”

Posted 4 months ago

“Absolutely horrendous service by anyvan driver. 1. Any van driver did not follow the special request section of the order which was the directions of where exactly to park which was fine as I understand that these things happen. 2. However, when he arrived, he claimed that he called me, but I never had a missed call from him and then told me that I wasted his time. 3. Instead I was the one calling him as I was waiting for him for 20 minutes because he could not follow my instructions and claimed that it was my fault that he went to a different address. 4. Blamed me for using giffgaff as a phone service and asked for my nationality which I believe was highly inappropriate and irrelevant given the circumstances. 5. When he arrived he was smoking and threw the cigarette on the pavement and began complaining that I was wasting his time and that he would charge me extra. He tried doing this by calling me from an unknown number which I refused because I could not take responsibility for the fact that he could not follow instructions on the request section. 6. When he arrived at the drop off point he was very sarcastic and asked me if I wanted a hug after I told him he was being disrespectful. He then proceeded to repeatedly call me stupid and laugh at me when I asked him how much the extra charge would be for him to help me with my things after he parked on the back side of the building. He proceeded to call me stupid again and said that he did not want to help me. This has been one of the most horrible experiences I have had with a moving company.”

Posted 4 months ago

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ANYVAN is rated 3.3 based on 2,205 reviews