ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,120 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid to get my things dismantled, I got my things broken, they did that because they arrived late twice, on top of that I had to pay extra for something that I clearly said to them, I am at first floor. If you want reliability and care for your item, choose a local man and van not this company, it looks cheap on the website and then they start to make you sign stuff and I was in a rush because of them arriving late even if I said to them I need to get to the airport, once I spoke with the customer services I just received lies on lies just read this message: I have reviewed the booking and can confirm that the booked time is 8am–6pm collection. Then I sent a screenshot confirming 8-9 when in reality they arrived at 10 and they replied: I understand that you were advised the collection would be between 8–9. However, the tracker shows the driver arrived within the agreed booking time window. Then i showed them the call made to the driver at 9:40and they replied Times that are provided are estimated and subject to change. So again, open bark.com and find a man and van but do not use them, they are going to upsell you stuff and make you sign especially if they see you in a rush”

Helpful Report

Posted 3 months ago

Hi there, Thanks for your feedback, and we’re sorry to hear about your experience on the day of your move. We’ve reviewed your booking and can confirm that the agreed collection window was 8am–4pm, with the team attending at 9:43 within that scheduled slot. We understand this was still a stressful experience for you, particularly given the pressures involved with moving day, and we’re sorry for the inconvenience caused. We’ve also looked into the charge mentioned and can confirm a refund of £35.00 has been issued as a gesture of goodwill. With regards to the concerns raised about damage, these were not reported within the required 7-day timeframe following completion of the move, so we’re unfortunately unable to progress this further under our claims process. We’re sorry again that your experience didn’t meet expectations, and appreciate you taking the time to share your feedback. Kind Regards, AnyVan

Posted 2 months ago

“Very good men moved everything thanks”

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Posted 3 months ago

“The guys that did the moving were great”

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Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 months ago

“I would strongly advise anyone considering AnyVan storage to simply not, or to read the terms very carefully and understand what service they are actually buying. My experience has been extremely painful. I placed a late relative’s belongings into storage with AnyVan and later needed urgent access while family were briefly in the UK. I arranged access with AnyVan, received written confirmation, hired a vehicle, took time off work, and travelled to the London-based storage facility where the items had originally been dropped off, only to be told my storage was not there. I was then told the container was apparently in Gloucester, despite never being clearly informed that the belongings had been moved there. AnyVan’s own storage contract refers to relocation notice, yet I had received no clear notice or explanation. After I complained, AnyVan again confirmed that my items would be available at the London-based storage facility at a specific date and time. I then contacted the facility directly and was told my storage was still not there. Because of these repeated failures, my family lost the opportunity to go through the belongings before leaving the country. That cannot be fixed by a later appointment. When dealing with something as personal and important as a late relative’s belongings, you need a company that is direct, accountable, and compassionate. My experience with AnyVan was the opposite. Customer care could not provide meaningful help, I was given incorrect information more than once, and nobody seemed able to tell me clearly where my belongings were or why they had been moved without my consent. 1 month later and I have finally managed to remove all my items from storage, however still not had any communication as to why they had breached their own contract terms. One of the most important things people should understand is that AnyVan do not appear to personally carry out the moving or storage in the way many customers might assume. They operate as a middleman, putting jobs out through their platform to third-party providers for moving and storage. In my experience, this created confusion, lack of ownership, and no clear accountability when something went wrong. It feels like almost anyone could rent a van, sign up to operate through a platform like this, and become the person handling your belongings. That is not the level of reassurance, professionalism, or accountability I expected when trusting a company with irreplaceable possessions. There are far more personable storage and removals companies to use, companies where you know who is handling your belongings, where they are being stored, and who is responsible if something goes wrong. I would not recommend AnyVan for moving or storage, or even replying to your email. And I would especially not recommend for anything sentimental, urgent, or irreplaceable.”

Helpful Report

Posted 3 months ago

Hi Isabella, Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the frustration this situation has caused. We appreciate that these were not just stored belongings, but items belonging to a late relative, making the circumstances particularly upsetting for you and your family. We apologise for the difficulties you encountered and for the disappointment caused when your expectations were not met. We understand the importance of clear communication and reliability when entrusting personal possessions to a storage provider, and we are sorry that your experience fell short of the standards we aim to deliver. Thank you again for bringing your concerns to our attention. Your feedback has been shared with the relevant teams and will be reviewed internally. Kind regards, AnyVan

Posted 3 months ago

“The actual moving experience was great. Friendly and efficient drivers. I would have preferred to arrange and pay for the entire moving-out and moving-in project at the initial quote stage, in one transaction. Instead I had to go through a sequence of different quotes and bookings which became tiresome and an which gave me unpleasant surprise at the ultimate cost. The barrage of emails is confusing. And the helpline has long waiting times, and when you get through you cannot be sure if you are talking to a robot or a human (it felt automated but creepily human if it was not!). If I were in the management, I would spend some time trying out experience first hand, to see what it feels like.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We are really pleased to hear that you found the moving team friendly and efficient, and that the actual move itself went well. We are sorry, however, to hear that the overall booking process and communication left you feeling frustrated and overwhelmed. We understand how the experience of having to go through multiple quotes and separate bookings could feel tiring, especially when managing a move involving furniture, storage, and a piano. In this case, piano moves do require a specialist team due to the nature of the item, and storage is also managed separately through a dedicated team. Because of this, these services are not always combined into a single booking flow. That said, we understand why this lack of a single streamlined process for customers needing all three services would feel inconvenient, and your feedback on this is really valuable. We also appreciate your comments regarding communication and our support experience. This is not the experience we aim to provide, and we are sorry for any confusion or difficulty you experienced reaching us. Your feedback has been shared with the relevant teams so we can look at how this journey can be improved for customers needing multiple services in one move. Kind regards, AnyVan

Posted 3 months ago

“The driver was nice. AnyVan had a delivery job to deliver items 15 minutes away from a location however, my commute time was 1 hour and I had informed this. I was later told that if driver doesn't want to wait after reaching the delivery location, I'd have to pay £24/hour of wait time. It is ridiculous. I had already paid £60 for a location which is 15 minutes away, doesn't mean I asked them to deliver them within 15 minutes. The driver is the sole reason I'm giving 3 ⭐. AnyVan must update their policies as this is unfair.”

Helpful Report

Posted 3 months ago

Hi Dhaval, Thank you for taking the time to share your feedback. We are pleased to hear that you found the driver helpful and appreciate your comments regarding their service. Having reviewed your booking, we cannot see any record of contact with our team prior to the scheduled collection and delivery date regarding the additional travel time you required between locations. Our schedules are planned in advance to ensure we can provide a seamless service for all customers. Where a customer requires additional time between collection and delivery locations, this would need to be arranged at the time of booking by reserving a collection slot and a separate delivery slot. This allows us to plan accordingly and ensure sufficient time is allocated. While we appreciate that your journey to the delivery address took longer than the transport time, our transport partners often have other customers booked throughout the day and are unable to remain waiting for extended periods, as this would impact their ability to complete other scheduled services. We appreciate your feedback and will ensure it is shared with the relevant teams for review. Kind regards, AnyVan

Posted 3 months ago

“Reliable. Professional. Supportive”

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Posted 3 months ago

“TERRIBLE EXPERIENCE – DO NOT USE THIS COMPANY. MY BELONGINGS WERE STOLEN. I had a shocking and traumatic experience with this company. The driver collected my boxes and, instead of delivering them the same day as agreed, kept them overnight. When I raised this concern with the company, I was told this was “common practice” and that there was nothing to worry about. The next day, the boxes were delivered to my storage unit. When I opened them, I was devastated. My belongings had been stolen and replaced with paper, plastic bags, and rubbish. My shoes, bags, clothes, and gifts for family members were all gone. I immediately reported the incident to the company, but no meaningful action was taken. Instead, I was told to contact the police. The matter has now been reported to the police and is under investigation. I cannot describe the feeling of opening your boxes and discovering that everything inside has been taken. It was a deeply upsetting and distressing experience. I strongly advise anyone considering this company to think twice. My belongings were stolen while in their care, and I received little support when I reported it. Avoid this company at all costs.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear about the lack of communication throughout your move, the delays experienced, and the missing boxes. While we are pleased that the majority of your items arrived safely and in good condition, we completely understand the concern and frustration caused by the missing items. Our team is actively working with you and the police to help bring this matter to a resolution. As part of our internal investigation, we have already taken action and the transport provider involved has been removed from our platform. As AnyVan is not a legal authority, we are unable to determine whether a criminal offence has occurred. The correct process under UK law is for missing items of this nature to be reported to the police, which has been done in this case. We will continue to cooperate fully and provide any assistance required while the investigation is ongoing. Kind regards, AnyVan

Posted 3 months ago

“Kept me upto date when they were arriving. Handled all my boxes and furniture with care. Took all my boxes and furniture to the room I wanted then in. Very friendly and helpful drivers, went ot their way to assist. Excellent service and customer service. Definitely would use again. Thank you so much 😀”

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Posted 3 months ago

“Great communication - on time - good price. What more do you want!”

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Posted 3 months ago

“The van came on time, and delivered as instructed. What more could I ask?”

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Posted 3 months ago

“Just moved from France to northern England Wow the service, price and communication throughout from start to finish was exceptional. They took the stress and worry out of the move. Thank you Alex and the team for everything.”

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Posted 3 months ago

“A quick response is what you are looking for when you are in need of moving quickly. That’s exactly what we needed and received. Great communication pre move and for our move recently. Very competitive price and the team on the day (incidentally the hottest of the year), worked very hard and nothing was too much. Highly recommend their services, thank you”

Helpful Report

Posted 3 months ago

“The problem is that the drivers and the customer service teams are not one company - so I would advise booking an actual removal company rather than a company that outsources the driving. They also only do everything by phone, so no one came to look at my property to assess a van size or how many boxes - they just estimate over the phone by room size, which is very inaccurate. I was really stressed about in the weeks prior to my move so I called numerous times to talk to someone to see what would happen if there weren't enough boxes or wasn't enough room - they assured me that everything would be fine and they do this all the time. What they mean by everything will be fine is that it will be fine once you pay all of the extra charges they drop in your lap - and you are held at ransom by that point because you can't not move on moving day. So after the very large sum I had already paid, AND the extra boxes that I added before the move date because I was so concerned, I still paid almost half again on the day. And instead of it being stress free as promised - I had to do a lot of last minute box packing myself because we were running out of time. It was one of the most stressful and unpleasant days and no one will help you unless you pay more and more. The actual drivers were efficient and did a good job - but because they are separate from AnyVan, there is just too much of a disconnect”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the immense stress and frustration you experienced during your move. We understand how crucial peace of mind is on moving day, and we are deeply sorry that your experience felt so pressured and unpleasant. We are glad to hear that the drivers themselves were efficient and did a good job, but we regret that the process leading up to it caused such distress. To clarify our booking position, AnyVan does not offer quotes based on home or room size. Because we are fully aware that homes of the same size can be vastly differently furnished, our model is entirely inventory-based. We rely on customers to provide a detailed list of the specific items they require moved, and this agreed-upon inventory forms the basis of our service contract. This structure allows us to allocate the correct vehicle size and ensure fair pricing. When additional items are added on the day that were not included in the original agreement, extra charges are necessary to account for the increased volume and labor. However, we completely understand that experiencing unexpected costs on an already stressful day can feel incredibly overwhelming, and we are sorry that our communication prior to the move did not provide the clarity you needed. Your feedback regarding the customer service reassurance and the disconnect you felt has been passed to our team to help us improve how we guide customers through the inventory process. Kind regards, AnyVan

Posted 3 months ago

“DO NOT USE THIS COMPANY Guy turned up to collect our car without a tow rope, second visit which they charged us for, no-one turned up to collect it! The attitude was unbelievable, rude and dishonest! Tried to telephone on hold 29 mins each time to no avail. Do not waste your money!!! WE SHALL BE CONTACTING trading standard,”

Helpful Report

Posted 3 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Excellent price and service. Kept update throughout. Definitely use again”

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Posted 3 months ago

Hi Shez, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Very efficient and polite young men. And reasonably priced. Thank You”

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Posted 3 months ago

Hi Angela, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Professional and polite service, Thanks!”

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Posted 3 months ago

“Should have been delivered tuesday but there was a van problem. It was delivered thursday no problems and the two lads were excellent !! Would use again !!”

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Posted 3 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Extremely disappointing experience with AnyVan. I booked a van collection slot between 12pm and 8pm and was specifically told that I would be able to speak with the driver before the booking slot in order to agree arrangements and timings. However, no driver was assigned until 16:08, which was far too late to organise the collection properly. The whole process felt poorly coordinated and highly stressful. A collection window of eight hours is already extremely broad, but assigning the driver so late in the day made communication and planning almost impossible. This caused significant inconvenience and uncertainty. The service did not match what had been promised at the time of booking, and communication from the company was inadequate throughout. When I tried to resolve the issues, I was passed from one customer service representative to another without anyone taking responsibility or offering a clear solution. Very poor service and misleading communication overall. I would not use the service again.”

Helpful Report

Posted 3 months ago

Hi Henna, Thank you for sharing your feedback. While we understand that waiting for a collection can be stressful, we would like to clarify the timeline of your move and how our flexible booking options work. When a broad, multi-hour arrival window (such as 12:00 pm to 8:00 pm) is selected, it functions as a mobile slot where a vehicle can arrive at any point within those hours. To optimize routing across our network, final driver assignments and contact details for these standard windows are systematically finalized on the afternoon of the move. Your booking was secure and active in our system at all times, and a driver was successfully assigned at 4:08 pm. Our records confirm that the driver arrived at your collection point at 7:34 pm—well within the 12:00 pm to 8:00 pm slot you booked and paid for. We offer a full range of narrower, precise arrival slots at checkout for customers who require fixed timelines or early morning driver communication. While we apologize if the nature of the mobile time slot caused you unexpected anxiety, the service was set to be completed within the agreed contract parameters. Your feedback regarding our customer service communication has been noted, and a member of our team has reached out to you directly to ensure your account is fully resolved. Kind regards, AnyVan

Posted 3 months ago

ANYVAN is rated 3.5 based on 3,120 reviews