ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.40

3.4 Rating 2,801 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to organise, helpful driver, excellent communication with the team on the day. We were moving from Lancashire to Oxfordshire, and it couldn't have been smoother. Thank you.”

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Posted 3 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“AVOID ANYVAN! Ignored photo evidence of significant damage and now won’t even reply to emails. And very telling - complaints have no phone number!! READ THE BAD REVIEWS! I wish I had!! Terrible.”

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Posted 3 months ago

Hi Holly, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Having looked into your booking, I can see that our team have since been in touch with you directly to address your concerns. We understand how frustrating situations like this can feel, and please be assured that we take reports of damage seriously and always work with customers to review and resolve them. Kind regards, AnyVan

Posted 3 months ago

“My experience with AnyVan was extremely disappointing due to their failure to fulfill a time-sensitive furniture collection booked through Facebook Marketplace. The collection was scheduled for 10 AM on September 9, 2025, as agreed with the seller to avoid a council notice. AnyVan did not provide a Transport Partner within the agreed timeframe, leaving me to move the item outside under pressure from the seller, risking loss or damage. Despite my proposing solutions like sourcing a local driver, they were rejected, and AnyVan unilaterally cancelled the booking and issued a refund, which I explicitly stated was unacceptable. Their customer service dismissed my concerns, ignored the urgency, and closed the matter without offering fair compensation or alternatives, leaving me exposed to potential financial and legal issues with the seller. How can this company improve? 1. Honor Time-Sensitive Bookings: AnyVan must prioritize fulfilling agreed deadlines, especially for urgent collections, by improving driver allocation systems to ensure availability. 2. Listen to Customer Solutions: Instead of dismissing customer suggestions, engage constructively to find workable solutions, like expediting local drivers. 3. Transparent Communication: Clearly explain limitations and offer realistic alternatives (e.g., partial refunds plus compensation for losses) rather than forcing cancellations. 4. Fair Compensation: Acknowledge losses caused by their failure (e.g., extra costs, time off) and offer appropriate remedies beyond just refunds. 5. Better Escalation Process: Ensure complaints are genuinely reviewed by senior staff, not closed prematurely, to rebuild trust.”

Helpful Report

Posted 3 months ago

Hi Ahmed, Thank you for sharing your feedback, and we’re sorry to hear that you were left disappointed by your recent booking with us. To clarify, a driver was originally assigned to your collection. Unfortunately, due to a family emergency, they were unable to fulfil the job, and we contacted you immediately to discuss alternatives. We requested that you open up the timeslot so that we could source another driver, but this was declined. We also offered the option to reschedule to an alternative day, which was also refused. We completely understand the urgency you felt, but as you requested an immediate replacement driver, this was unfortunately not possible within our operating model. As a result, the only option remaining was to cancel and process a full refund. You first spoke with one of our customer care agents, and when you were unhappy with her explanation, your case was escalated to a member of leadership who confirmed the same outcome. While we regret that we could not meet your requirements on this occasion, our team did explore all available solutions. Kind regards, AnyVan

Posted 3 months ago

“Professionnels ponctuels, à l'écoute, efficaces et sympathiques. Je recommande.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Very affordable price yet very good moving service. Driver Arrived on time and delivered earlier than the time scheduled. Will definitely recommend”

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Posted 3 months ago

“Didn't collect on the arranged day, didn't deliver on the arranged day, customer service and support virtually non-existent, offered me a derisory amount as a 'goodwill gesture' which I declined, and have failed to follow up on my request for this to be escalated. The driver was the only good thing, but then he isn't an AnyVan employee.”

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Posted 3 months ago

“Maxime de AnyVan a été réactif à ttes mes demandes. Bravo”

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Posted 3 months ago

“Brilliant service, friendly staff, precise timing. What’s not to like?”

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Posted 3 months ago

“Brilliant service, friendly staff, precise timing. What’s not to like?”

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Posted 3 months ago

“Absolute joke of a company. Went to cancel a booking 36hrs before as no longer can collect on the day planned. 50% refund. Stuck into the "terms" of the booking, that I'm sure everyone reads diligently. Consistent with the last awful service I had from them. They stuffed the collection, got there late. Driver got stuck in traffic, collection point kindly waited for him. No way he can deliver to drop off as closed. Had to take to another location and then I had to pay again another company to move from there.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback. I completely understand your frustration, but I do need to be clear. When a booking is made with AnyVan, it is agreed under our Terms and Conditions, which outline the cancellation policy. If a booking is cancelled within 48 hours of the move, a 50% refund applies. We appreciate that not everyone reads the full terms before confirming, but by accepting the booking you also accept these conditions, and we cannot make exceptions outside of them. Regarding the previous booking you mentioned, I’m sorry to hear of the delay. From what you described, the driver was held up in traffic. While we do everything we can to plan efficiently, there are unfortunately situations like this that are completely outside of AnyVan’s control. I understand this isn’t the response you were hoping for, but I hope it clarifies why your refund was processed as it was and why we weren’t able to intervene further in the earlier case. Kind regards, AnyVan

Posted 3 months ago

“Service delivered as promised. Thank you”

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Posted 3 months ago

“Never used a moving company before so decided to give it a go now. The person was very sweet, quiet and calm but professional. Super quick which was a bonus and astonishing to me. Everything got done so fast.”

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Posted 3 months ago

“Extremely friendly and helpful”

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Posted 3 months ago

“We are a combat sports company that had a very short window opportunity arise during the bank holiday which required a collection at 8am to be delivered for 12oclock in a location only 2 hours away. After an initial conversation with an operator describing the services and timescales needed we were sent a link to pay for the service which was £115. Everything was booked, however the collection occurred at 11am with courier tracking being inaccurate, and final delivery was not made until 5:30pm costing us a valuable business opportunity. Upon asking for an investigation for a refund we where told that someone would review the calls and get back to us on the same day, this never happened and after we chased the company back up 3 days later a senior manager informed us we would not receive any refund and denied key facts about the call to justify his position in doing so. This is not a serious company you should use if you have a high priority short timescale opportunity as they are unreliable and then dishonest when challenged.”

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Posted 3 months ago

Hi there, We’re sorry to hear that your experience didn’t meet expectations. After reviewing the booking, we can see that a specific delivery slot wasn’t selected at the time of confirmation. While we always aim to complete deliveries as quickly as possible, without a confirmed slot we cannot guarantee a set arrival time. That said, we truly value your feedback and have provided you with a discount voucher as a gesture of goodwill. We hope this helps to restore your confidence and that we can offer you a smoother experience in the future. Kind regards, AnyVan

Posted 3 months ago

“The worst company I’ve had the misfortune of dealing with. Their customer service is non existent, I feel like sending a pigeon with a letter would get there quicker. I would give zero stars. The driver himself was great and really nice, but everything else? Nope nope nope. Do not recommend. Awful company.”

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Posted 3 months ago

Hi PN, Thank you for sharing your feedback and we’re sorry to hear you felt let down. Looking into your booking, I can see that your collection was arranged between 8am and 6pm, and our team collected and delivered within this timeframe. While we do our best to accommodate specific time requests, these can’t always be guaranteed. In this case, we communicated a delivery window of 12:42–16:42, and the team completed the delivery within that slot. Kind regards, AnyVan

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“Best team great service will highly recommend you to friends”

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Posted 3 months ago

“Great and fast service to have a very good number of transport proposals. You Can chiste based in prices, reviews and overall feature of the transport service, for me it was super useful to get a very good price for my move.”

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Posted 3 months ago

“I booked a removal service with AnyVan, but unfortunately my property completion was delayed at the last minute due to solicitors not finalising paperwork. This was completely outside of my control, and I notified AnyVan as soon as I was aware. Despite this, AnyVan refused to provide me with a refund and stated I would be charged £120 just to reschedule. I find this extremely unfair and unreasonable, especially given the circumstances. I raised a formal complaint but was left dissatisfied with the response. As a customer, I expected more flexibility and fairness in handling genuine situations like this. I am now escalating this matter to Citizens Advice and Trading Standards, but I feel other potential customers should be aware of my experience.”

Helpful Report

Posted 3 months ago

Hi there, We’re sorry to hear about the difficulties you’ve experienced with your booking. We always aim to be as transparent as possible, and as stated in our Terms & Conditions, bookings cancelled within 24 hours of the scheduled move are unfortunately non-refundable. We do understand that circumstances can sometimes change unexpectedly, and in such cases, if a customer needs to reschedule, a rescheduling fee is applied to cover the costs already committed to your booking. We appreciate your feedback and understand how frustrating it can be when plans don’t go ahead as expected. While we’re unable to offer a refund in this instance, our team is always here to support with rescheduling options to make the process as smooth as possible. Kind regards, AnyVan

Posted 3 months ago

“Great service, everything to suit your moving and delivery needs. Will use ANYVAN again.”

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Posted 3 months ago

ANYVAN is rated 3.4 based on 2,801 reviews