If I could leave zero stars I would. Arranged for a car to be collected from Manchester and delivered to Romford. Paid extra for early collection so that it would get here by lunchtime only to phone them in the afternoon and be told that it would be here the next day. Having already sold my old car that morning this left me in a bad situation and they would not refund the extra I paid as 'collection had been made at the early time slot so that part of the deal had been fulfilled'. They said that deliveries over 200 miles are not guaranteed same day but this was not communicated to me at the time of booking (otherwise I would not have bothered paying the extra). I also took a day off work for this and will now have to take more time tomorrow, which I can ill afford, as they cannot guarantee what time it will actually be delivered. The customer service is appalling with no real apology or any attempt to actually help, it was like bashing my head on a brick wall. Would not recommend to anyone!