ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,592 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service with ANYVAN. I contacted them and was continually asked for payment. I felt very pressured and paid, specifically requested a pick up time between 11am and 4pm from a furniture shop. I was told my pick up would be in the morning and be delivered by the afternoon. Imagine my upset when I discovered the next morning, through tracking sytem, that the driver was in London and had 5 more pick ups before mine and would under no circumstances be able to make it before 4pm. I contacted the driver who couldn't help and seemed very confused and said he might still make it (obviously knowing he wouldn't). I then phoned the Company and the person I spoke to was unbelievably rude and abrupt. He said 'how do you know how long it'll take him?' I explained that I was very aware of the time it takes to drive from central London and on top of that he had 5 other stops. He then blamed me for not picking an hourly time. I then explained I had specific stated times and had an email to prove this. He said he needed to ring the driver and I said no ive already spoken to the driver and told him what the driver said. He ignored me and let me on hold for 8 minutes. He then said that he have to rebook and charge me extra for it! I said there was no way I'd pay for something that was their fault. I then asked to cancel and have a full refund. The man refused and told me to 'check the small print' . I then asked to speak to his manager. He then put me back hold for ages. I eventually spoke to someone and explained how angry I was and how appalling I had been spoken to. He also asked how did I know the driver wouldnt be there on time? After another 5 minute conversation I told him I had the names of the companys CEO( Angus Elphinstone), the Managing director (Marc Clifton) and another manager Pathiq Trivedi. I asked his name and then he became very apologetic and I got an instant refund. I said I wanted the telephone coversation listen to and I wanted to make a further complaint. He said he would and I've never heard of the company since. I would never use or recommend this company. I then had no sofa to sit on and had to pay extra to have someone else deliver it ASAP.”

Helpful Report

Posted 2 years ago

“Totally avoid at all costs. These are cowboys. Got a call night before move to be told that I needed to pay another £81 as I didn’t tell them what floor my flat was on. They took money out of my account 3 days before move as well. Guess what no refund policy as well. They are not a company just a dodgy middle man who sub lets jobs out. These could do a movie with John Wayne. Total avoid at all costs please please please. This company needs to be closed down. SCAMMERS!!!!!”

Helpful Report

Posted 2 years ago

“The company didn't meet our expectations from a moving company. We have moved many times, it is the first time that we are so disappointed. I'd never use them again.”

Helpful Report

Posted 2 years ago

“SCAM COMPANY Will steal your money, only use companies that allow to pay on completion”

Helpful Report

Posted 2 years ago

“Customer services operate like a call centre with call takers on commission The original quote is not inclusive even with the premium package . Count on paying at least £200 more on the day . The firm acts as a broker between client and man with van drivers . Ours was excellent but none are vetted . Avoid this firm and use a reputable firm for removals”

Helpful Report

Posted 2 years ago

“This company takes over 40% of the money up front for moves within the UK. (Workers get paid ten days after Job is completed).After operating expenses, it is no surprise when drivers are working WELL BELOW the minimum wage, with no benefits or responsibilities from this company which switches from being a transport company to an online tech company for its own convenience. The government needs to take a look at the gig labour laws here as they did with Uber and Pimlico.”

Helpful Report

Posted 2 years ago

“Excellent salesman (Akay) making you feel like everything is under control. ViaVan is like Uber for movers, they sell you a service which is then outsourced. The Via Van salesman hugely underestimated the task, and it fell onto the poor movers to make it happen. Kuddos to them, they were lovely and did their absolute best packing and moving a 2 bed flat with only 2 of them for 8h until more employees could join them to finish off and reassemble in the new house. Akay from ViaVan was adamant, we were moving so close, a day would suffice (I literally challenged this 3 times). The poor movers did a rushed job to get it done (nothing broken) while keeping a positive attitude, even supporting us through the stress of exchange/completion happening on the same day. They left our new home after 10pm with barely a break. We had to pay extra for more boxes as Akay didn't factoring in enough (again despite me saying cupboards are full). That's a hefty £290 extra ! Worse of all, ViaVan clearly must keep a hefty commission and they still screw everyone over in the process. Worth noting that Akay, the nice salesman stopped answering emails the moment it went South. They also originally cancelled my booking with 2 days to go, the bank had declined the original transaction, I authorised it then let Akay know so they could take it again. They just cancelled and in the end I had to call them to sort it. Avoid, you don't need this extra stress.”

Helpful Report

Posted 2 years ago

“If your allocated driver is Farhan when booking in London, just do the move yourself instead. 1. Claims he is on his way when he is not 2. Ignores every call as he misses the time slot you paid extra for 3. Disgraceful mannerism upon arrival, no apology for tardiness 4. Stands and watches as you struggle and do the move yourself 5. Passive agressive to your mother as an empty plastic bag falls on the floor, "is this how you pack? Do you not know how to pack? " 6. Makes RACISM claims ( same race as him btw) as he recieved a lighthearted stop it for the comment he made previously sidenote: the public laughed when he screamed this 7. Whole job cancelled because he was in a strop Overall, he has zero professionalism or an idea for customer service. He is not aware of his job role, I suggest the company reiterates this if they continue to hire people without any screening it seems. In the end, we did the move ourselves calling ubers. I've used mutiple services for moves and never have I ever recieved such disgraceful service!”

Helpful Report

Posted 2 years ago

“Use them at your peril. Booked a removal and they didn't turn up. Complete chaos cost us a fortune for another van the following day. No starts it won't work with none on.”

Helpful Report

Posted 2 years ago

“I've used Anyvan loads of times but not any more. Previously you could put your job on the website and Transport companies would bid on it. You could then see the transporters reviews from previous jobs and could make an informed decision based on that. Unfortunately, its now become a bit of a scam. Here's an example of how it works: You think £600 is a reasonable price to do your move, so you pay AnyVan upfront. "HUGE MISTAKE, MASSIVE". Once they have your money you are well and truly scuppered. They will take the majority of your hard earned cash and keep it for themselves, and then list the job on the website for a nominal amount, let's say £250. At the time of your booking they will have NO transport to do your job, and it's purely luck of the draw who turns up on the day (if they actually turn up) . If you get a good team, that's great. If you get a bad one you're in for a rocky ride. Damaged items, refusal to do the most simplest of tasks and request for more money (because anyvan have already kept the lions share for themselves). Anyvan customer services are great when they want your money, but if things go wrong on the day, they'll not do anything, because the contract is now between you and the transporter. Its shocking, manipulative and corrupt. Don't bother replying to Charlotte with your job number either. That's probably a way of pulling your job up and deleting your negative feedback. Oh yeah, they do that as well!! Look at all the positive reviews on here. All of them are "invited" YOU HAVE BEEN Warned. And to top it all, I posted this on TrustPilot, and guess what, it's been taken down. The good reviews about anyvan will always, always negate the bad reviews because that's how manipulation works.”

Helpful Report

Posted 2 years ago

“DO NOT USE , The service you receive is nothing short of shocking, wouldn’t even give them a 1 but had no option, even after sending pictures of damaged furniture their customer service department was as bad if not worse than the inexperienced drivers that are sent, worst company I have ever dealt with , Glasgow Area”

Helpful Report

Posted 2 years ago

“My property was damaged during the move and the Anyvan enquiry was basically them asking the guy “did you damage it?”, to which he of course lied, including facts that can be backed up by a witness. Damage aside, I would also expect when I hire a removal company that they do the lifting, rather than it being left to myself while they saunter about. Terribly overpriced service for what I got, and truly pathetic response from Anyvan to the damage. I would not recommend using this company to anyone.”

Helpful Report

Posted 2 years ago

“The driver was helpful but the service from anyvan was awful. The driver is expected to add on extra money for every item not itemised - for a home move! I had added items I'd forgotten about online already, but despite this the driver didn't even have a list that matched my original list, let alone the additions, so wanted more money on the day of the move before even starting. Talk about stressful. I suppose they know they have you over a barrel if they make you pay more on your move day, as by that point you have no choice. I would normally move myself but am recovering from an injury. I can barely afford to move as it is but my landlord is selling my flat so I needed to leave. On top of this, no one turned up to help the driver unload so I had to help the driver carry heavy items, push wardrobes upstairs etc, as I knew there was no way he could do it himself. If I'd wanted that service I'd have hired a van and asked a friend to help. Anyvan have given me a measly £25 refund for the man not turning up, and are refusing to give me any compensation. They initially offered £15 compensation for a "service" that cost £750 odd quid and essentially was not provided. I said this wasn't enough and asked to escalate the complaint, after which they told me I would now get 0. This was not a removals service and it has cost me so much money and caused me much distress. Never ever ever again. Avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“I booked this company to help to collection the sofas from Milton Keynes to Buckhurst Hill on Friday 15th July 2022. My Dad is around 70, my Dad took the 2 seater and one seater sofa out from the garage by himself and left it outside all day as the collection said between 1pm to 8pm. They never turned up after 8pm, my Dad was fuming as they had to take the sofas back in the garage again by himself, it's totally unacceptable. I called customer service, never turned up etc. They rescheduled next day which was Saturday. I requested for extra mover due my Dad was struggling by himself. I was happy to pay extra which around £72 pounds and collection from 8am to 12pm. Dad called me next day on Saturday and told me that extra mover couldn't it. We were fuming AGAIN! Dad offered to help with driver, I think they came to collection around 11.30am. They were supposed to come here around 1 hour to 2 hour to get Buckhurst Hill but unfortunately the driver drove back to Derby! The driver won't be able to delivery to my house on the same day! I was absolutely stressed. I have called the driver thousand times and never picked up. Next day Sunday, very early morning the driver came here outside of my house. On the same day it was my daughter 1st birthday party at my house! Unreaible company. Avoid.”

Helpful Report

Posted 2 years ago

“They cancelled on the day without telling me - I only found out after 2 webchats and an hour on the phone. Then rescheduled for the next day - and didn’t turn up. Then rescheduled 2 days later again, and turned up 4 hours earlier than agreed. Would not offer compensation or even a partial refund. Avoid avoid avoid.”

Helpful Report

Posted 2 years ago

“My 80 year old mom used any van when they arrived they said had to pay another £300 on top of the £1400. Already payed as had to walk up a pathway. When delivered to new address tv screen was smashed scratched walls in new home red box smashed to smithereens. The delivery men said it was not them. Who was it ? Also van to small had to leave a lot of items behind. The next day rang anyvan to claim as mom had the platinum service. Chap said could not get into computer but would ring back Monday but didn’t I called 5 days later to be told Inshurance was only 5 days. When you move there’s a lot to do and we’re never made aware of this 5 day Inshurance Anyvan spoke to drivers and they denied everything even the smashed plastic box. So the platinum service means absolutely nothing. Anyvan just took the delivery men’s word and nothing else I even e mailed the CEO to which I still have no reply 3 weeks later they fobed mom of with another insurance company where there’s £250 excess to pay. (Please avoid this company at any cost)”

Helpful Report

Posted 2 years ago

“Please beware of using this company. I had arranged and paid for my son to be moved from his old accommodation to his new one. They were aware he was a vulnerable student and assured me all would be fine. There failed to collect him, leaving him stranded hundreds of miles from home. He has called and was told the van was on its way. I missed a call at 13 29 pick up was fir 12.00 when I tried to call no response. We had to get a local taxi firm to help us. Contact them today, 3 days later was told they had a problem with the van. No email from then or call to my son. Disgusting service Edit”

Helpful Report

Posted 2 years ago

“Buyer beware. If you read the fine print, AnyVan say they merely act as an agent between you and a removals company and aren't a removals company themselves. So, on the day they'll try to get you a service, but if they can't get one then oops! Too bad so sad. In my case, they no-showed with no notice on moving day. When I rang them up they said 'no driver has been assigned' and promised to get me a driver first thing the next day. That driver also no-showed, in fact they apparently never bothered to book one. They gave me a refund but just shrugged when I mentioned the fines, storage fees, and emergency service I had to hire. It's middle men pretending to be a legit removals company. Basically a scam.”

Helpful Report

Posted 2 years ago

“WARNING PLEASE READ ANY VANS ARE THIEVES AND MAKE FAKE BOOKINGS We booked removals with Any Vans end of April for 16th May. We cancelled removals as to expensive on 3rd of May, well within guidelines. We moved on 16th May without Any Vans. Over a month later I receive an email from Any Vans saying they will be moving us on the 23rd June ??? We moved a month ago. So I clicked on cancellation thinking this would be the end of it. Then receive a call to say they will be with us tomorrow, I tried to explain to the very rude man that we never booked a removals, after a very heated conversation I passed the phone to my husband who they refused to speak to in the end they did, for him to be told not to worry we have been charged for the removals anyway so it didn’t matter if we used them or not. Checked our bank account £734 had been unlawfully stolen. They had kept our bank details since April. We raised this with management after being told by Lyndsey who tried to resolve this that the reason we were unknowingly booked is they put in a DUMMY I quote dummy appointment on cancellations. Pointless to ramble on how awful the customer services behaved who finally agreed to refund what they had stolen. But not for 3 to 10 days. We reported to the police and want people to know what this company are capable of. Holding onto bank details for almost 3 months and charging a customer for a booking that was never made by ourselves but by Any Van. We were advised by police to contact the bank in case they try to take more money. If you use this company do not give your card details although no doubt without them you would not be able to book. Sum these up thieving B*******. I hope this review will help others not to go through what we have just gone through as if moving is not stressful enough.”

Helpful Report

Posted 3 years ago

“Disappointed with service My daughter booked anyvan for today. The driver was nearly 2 hours late. The man did not help lift anything into the van, leaving a young fragile woman to lift everything into the van, nothing was bubble wrapped or tied down. They did not take everything as my daughter felt her special cabinet could would not be safe. My daughter had to then make her own way to the new apt. One hour away and take an Uber with lots of her things not taken and still lots to move tomorrow. Very very disappointed with Anyvan service. My daughter has complained and they have promised a call back on Monday to hopefully resolve the situation.”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.4 based on 2,592 reviews