I booked this company to help to collection the sofas from Milton Keynes to Buckhurst Hill on Friday 15th July 2022. My Dad is around 70, my Dad took the 2 seater and one seater sofa out from the garage by himself and left it outside all day as the collection said between 1pm to 8pm. They never turned up after 8pm, my Dad was fuming as they had to take the sofas back in the garage again by himself, it's totally unacceptable. I called customer service, never turned up etc. They rescheduled next day which was Saturday. I requested for extra mover due my Dad was struggling by himself. I was happy to pay extra which around £72 pounds and collection from 8am to 12pm. Dad called me next day on Saturday and told me that extra mover couldn't it. We were fuming AGAIN! Dad offered to help with driver, I think they came to collection around 11.30am. They were supposed to come here around 1 hour to 2 hour to get Buckhurst Hill but unfortunately the driver drove back to Derby! The driver won't be able to delivery to my house on the same day! I was absolutely stressed. I have called the driver thousand times and never picked up. Next day Sunday, very early morning the driver came here outside of my house. On the same day it was my daughter 1st birthday party at my house! Unreaible company. Avoid.