The driver was helpful but the service from anyvan was awful. The driver is expected to add on extra money for every item not itemised - for a home move! I had added items I'd forgotten about online already, but despite this the driver didn't even have a list that matched my original list, let alone the additions, so wanted more money on the day of the move before even starting. Talk about stressful. I suppose they know they have you over a barrel if they make you pay more on your move day, as by that point you have no choice. I would normally move myself but am recovering from an injury. I can barely afford to move as it is but my landlord is selling my flat so I needed to leave. On top of this, no one turned up to help the driver unload so I had to help the driver carry heavy items, push wardrobes upstairs etc, as I knew there was no way he could do it himself. If I'd wanted that service I'd have hired a van and asked a friend to help. Anyvan have given me a measly £25 refund for the man not turning up, and are refusing to give me any compensation. They initially offered £15 compensation for a "service" that cost £750 odd quid and essentially was not provided. I said this wasn't enough and asked to escalate the complaint, after which they told me I would now get 0. This was not a removals service and it has cost me so much money and caused me much distress. Never ever ever again. Avoid this company like the plague.