ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

3.4 Rating 2,693 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,693 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, very friendly driver. Good price and very reliable 🌟🌟🌟🌟🌟”

Helpful Report

Posted 8 months ago

Hi Lee, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“All good. Came within the time slot and delivered in same. No problems.”

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Posted 8 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“The main problem was with an item that went missing.”

Helpful Report

Posted 8 months ago

Good Morning, We are incredibly sorry you have had cause to raise concern regarding a missing item. Upon review, we can see the team have investigated the matter, and the Transport Provider has provided images to show that all items were collected and delivered. Unfortunately, in this instance, we would not be able to progress the complaint further. We do apologise for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 8 months ago

“Very good service , guys were very friendly and professional ... my delivery didn't get to me till late in the evening but this was the fault of the M25 . I was kept updated and informed and despite traffic issues the items arrived safely and clearly the guys had worked hard to get my items to me as quickly as possible. Would definitely use again ,”

Helpful Report

Posted 8 months ago

Hi Clare, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Very easy to arrange with prompt and reliable service”

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Posted 8 months ago

Hi Stephen, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Absolute joke of a company. Video called to create itinerary and was told movers would come the day before the move to pack, they didn’t come til the morning of the move, didn’t have a big enough van or enough boxes. Even though this was due to the quoted itinerary being incorrect, apparently this is our fault. They left us with half a house full of stuff refusing to do an extra run, we also went and paid extra £50 for boxes and apparently no refund of either initial fees or the boxes we had to go and buy on the day. Booked due to recovering from c section with newborn baby and customer services hung up on me as I was stood in a half full house. The ‘extra’ was things e.g. cupboard contents that don’t have a space for in the itinerary, so I couldn’t add and assumed their sales team would account for. Absolutely disgusted with this bunch of cowboys, do not use under any circumstances.”

Helpful Report

Posted 8 months ago

Good Morning Meg, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Unfortunately, we have been unable to locate any bookings with the details you have provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number, so we can review this for you. Kind regards, AnyVan

Posted 8 months ago

“Excellent,, efficient, polite and professional service and was updated regularly on delivery times. Faultless service and would highly recommend ANYVAN. Will certainly use and highly recommend in the future.”

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Posted 8 months ago

Hi Heather, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“I book this service on the 01/11/2024 to transport a washing machine from CB4 Cambridge to CB25 waterbeach for £50. During the booking, I choose a particular time slot where the owner will be home to hand over the machine which was 13:00pm. The driver arrived the location at 10:00am in the morning because it was the time that best match his programme. No one was at home because the person was in Burwell. I contacted the company to go pick up the item or refund but they categorically refused. If this is how this company makes money, its really a pity. I work hard to earn my money and this won't go in vain. This company is a total crash. Never get poor with my £50 in your pocket.”

Helpful Report

Posted 8 months ago

Good Morning Aimee, We are sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you had selected an all day time slot for your booking. AnyVan provided you with estimated time slots for collection and delivery, and the Provider arrived within this time, however, no one was home. We can reschedule the delivery for you, and select a time that is suitable, once the rescheduling fees have been paid. Kind regards, AnyVan

Posted 8 months ago

“Amazing service. Professional , punctual, polite a great service.”

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Posted 8 months ago

Hi Theresa, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“I have two men arrive at my house to pick up a big chest of drawers straight away the man said if I can’t help him lift it he couldn’t do the job. I have a very bad back. I could not help my son moved it by itself. I told him it came apart, but he didn’t listen. He brought his friend from the van. He said he wanted £25 help lift it I had nothing less than £20 in my wallet he took my £20 and found out it came in two just I had told him they left I felt I had just been robbed if they do this with every one else they making a lot of money don’t use this firm they should where masks”

Helpful Report

Posted 8 months ago

Good Morning Keith, We are sorry to hear you have not recieved a satisfactory service. Unfortunately, we have been unable to locate any bookings with your registered email address. Please could you email us at qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 8 months ago

“Very easy to book in! The two men who helped us were great and got it done very quickly”

Helpful Report

Posted 8 months ago

Hi Charlotte, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Everything went just fine with ANYVAN: great price, great comms, good team, delivered on time and no damages. Will definitely use them, again!”

Helpful Report

Posted 8 months ago

Hi Howard, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“A great service, estimated times day before then tracking on the day, quick, easy, affordable and pleasant service.”

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Posted 8 months ago

Hi Jade, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Zero stars if I could. Booked 5pm-8pm slot. Driver turned up at midnight. Refused to help carry up the stairs. Requested a refund, refused more than 30% because the ‘job was done’. Disgraceful service”

Helpful Report

Posted 8 months ago

Good Morning Georgia, We are incredibly sorry for the late arrival of your Transport Provider. We can see the booking was made for ground floor collection, and delivery. Due to this, the Transport Provider would not be obligated to assist with any potential floor levels that were present. A partial refund has been accepted and processed, and we would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 8 months ago

“Booked for a car transport service and explicitly told them it was a low car with minimal ground clearance. When the driver arrived he asked me to drive the car up the ramp. The angle was too steep and when the car contacted the ground I alerted the driver. He told me to carry on and that no damage was being done. This was incorrect as upon inspection the front splitter, splitter mounts and bumper were damaged. Anyvan have denied any responsibility and are blaming me for driving the car, however this is exactly was I was instructed to do. If I knew the driver was telling me to do this to void his responsibility I would not have done so. A very shady company that has resulted in several hundreds of pounds worth of damage to my car that they are refusing to even contribute towards. Stay away if yo value your possesions.”

Helpful Report

Posted 8 months ago

Good Morning Fraser, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see that the matter was reported to our claims team. As you have opted for basic compensation cover only, this covers for fire and theft, however, does not extended to potential damages. Due to this, AnyVan will investigate the claim based on the evidence provided, however, as the vehicle was loaded by yourself, we are unable to verify that this was caused as a result of the Provider. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 8 months ago

“This was an utter disaster. I was moving house contents from France to England. Having sent Anyvan detailed videos showing everything that needed transporting, Anyvan strongly recommended one of their movers ... [Anyvan is a platform and they cop a huge slice of the quoted price, and then they are gone.] ... I should have smelled a rat at that point! They assured me a Luton van would be adequate and I went to meet the movers at the agreed date at the property in France. But they were 24 hours late. A pair of friendly Lithuanian chaps arrived and duly started loading the van. It soon became apparent that I would need another Luton van to complete the move. So I paid double for the move but didn't have to pay more to Anyvan. That said the movers wouldn't pick up anything until I had proved that I had made the second payment (a further £3000). The first van load had gone into storage - though judging by the dampness of everything, it was storage without a roof. The second van was duly dispatched and eventually I was reunited with my household contents. The packing was 50% ok and 50% packed by someone who had never done this before. Despite having provided marker pens no box was marked with a description of its contents. Eventually I got everything unpacked and it was immediately clear that a lot of things were missing. Maybe 3 cartons. Nothing of great value, but still stuff I had to replace. I'm sure there was nothing criminal here just really sloppy work. Similarly a number of items were damaged in transit because the packing was so incompetent. Nothing of great value but in my past 2 house moves using professional movers I had no such problem. I complained about having to pay twice but Anyvan just batted off my complaint by saying that a larger lorry would have cost more than 2 Luton vans and ignored the fact that I had provided detailed videos of everything that was to be transported. It was a horrible depressing experience. I wish I had spent a little more money and never contacted Anyvan. All the companies on the platform seem to use multiple aliases. I wonder why. Avoid at all costs!”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review, and we do apologise you are unsatisfied with your AnyVan booking. AnyVan acts as an agent to introduce customers and Transport Providers based on the requirements of the quote. We understand, however, you have advised you provided AnyVan with images, and we would like to review this further. Please could you email us at qualityandresolutions@anyvan.com with the details and we will be happy to review the matter. Kind regards, AnyVan

Posted 8 months ago

“Literally, any van. Any van and any pleb driver. Not a professional outfit by and means of the word and run by cowboys. Despite living in Newbury I was sent two smelly blokes and a van from Southampton. The van had clearly been on the receiving end of an attempted break in previously as the rear roller shutter was badly bent. The van itself looked like a MOT failure. I actually took photos of the van and reg as I didn't think I'd see my stuff again. The two "removals guys" barely spoke any English and had incredibly bad body odour. They wore their one clothes, not a uniform etc, and not only did they not cover their feet but they made zero attempt to wipe their damn feet on their way in. They moved my possessions with no consideration of the value. They were loaded on to the van and not wrapped. The feet were removed from my sofa and left behind. Every wall and skirting the cowboys passed was damaged leaving not only dirty footprints but Paint flakes and scraped walls in their wake. Two days prior to moving I removed a few things off my list as I had managed to move these in the car. These barely made an impact on what I ended up paying despite the company needing to move less. Another swizz. Upon actually surprisingly arriving at the new house, seeing their total lack of care for my previous property I covered my reception room in cardboard boxes and had them move everything they could there while my partner moved what he could out and up one or two floors. Oh, and at the new house they realised they were short of their screwdriver and my sofa feet. I raised this to anywan .responses are usually 'we have replied' which leaves you searching for a reply incase you missed it, and going back to say guess what, nobody has been in touch. If you can see a reply has been sent, just relay that back. You don't relay it back because you never responded. Anyway after escalating I was eventually told that I had been refunded so some.jobs worth thought all was good. The refund was for the items they didn't need to move so I had to go back and.explain this...and to think this is their business. Finally offered a measly 10% discount with the excuse that I didn't have pictures of the door frames and skirting boards before these absolute cowboys came and buggered them up. Like we all photograph our door frames...right. The pictures I did send clearly showed the paint they had removed flaked off all over the floor. They've chosen to ignore this as this suits their agenda of screwing the customer over. Bunch of total.cowboys. Never using again. Would.not recommend Do.not trust. STAY AWAY.”

Helpful Report

Posted 8 months ago

Good Afternoon Catherine, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the matter with our service quality team, who have issued the refund which as due, and offered a further goodwill gesture in light of the service provided. In addition to this, we can see a secondary refund has been processed for the reported damages. We are incredibly sorry for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 8 months ago

“My full house move was flawless without any issues. I had a brilliant experience with this company.”

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Posted 8 months ago

Hi Mark, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Excellent service”

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Posted 8 months ago

Hi Leandro, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Excellent service had sofa delivered would definitely recommend”

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Posted 8 months ago

ANYVAN is rated 3.4 based on 2,693 reviews