Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Very excellent service”

Helpful Report

Posted 9 months ago

Hi Ushus, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“BEWARE! My experience is that I got lured in by a quote that was significantly cheaper than competitors, based on an initial inventory that I supplied by email and was entered into the system by AnyVan staff. I didn't sweat this. My quotation went up by 60% (making it comfortably the most expensive of all quotes received) when I diligently finalised the inventory (added a number of items) because I wanted to avoid any issues on the day. I was flabbergasted that the quote moved so much but obviously was locked in at that point. In the end the job was done by two people and a small van (having originally agreed at least 3) who worked their socks off, and I felt fleeced. I strongly advise against using AnyVan, unless you are *absolutely certain* about your inventory when you get the initial quote. Do not take comfort from them telling you you can amend your inventory up to 48 hours before the job, you risk your price going up hugely. I should have trusted my first instincts! AnyVan are not a removals company, they are just a contracting outfit that sub contracts all jobs (and makes a large margin in the process).”

Helpful Report

Posted 9 months ago

Good Afternoon Tom, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that the inventory was amended to include an additional 6 cubic metres of space and therefore we did need to charge for this due to the extra time and space required to complete the booking. As we understand a member of the team has looked into this further for you and has reached out to you regarding this. We apologise for any inconvenience that has been caused. Kind Regards, AnyVan

Posted 8 months ago

“Excellent service. Very professional and polite movers.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Be very careful before using their service - Terrible exprience I booked their service online by thinking they are offering cheaper price than other companies and filled all the information they asked which was names of furniture to move and quantity. (no pictures or dimensions asked) When 2 guys turned up they loaded my mattress in van and then started saying they cannot take certain things because side drawers are too big and chest of drawers have too many drawers. I even proposed to guys that I can take drawers in my car and they can take the rest of table and help them to move side drawers. They refused and said it is company's policy and cannot take these items. After that they took some pictures of my furniture and told me they need to speak to their manager to see what can be done. They took almost one hour to speak to their manager and then a person from AnyVan called me to tell me the same thing. They cannot take these items becuase chest of drawers have too many drawers and side drawers are too big as these are to be considered mini chest of drawers. I am 100% sure I bought these from archers as side drawers. I was really annoyed and told them to take at least the rest of furniture which was only a bed and study desk left. They said now it is too late they cannot take anything becuase this whole thing took an hour. They are the one who decided to make this call to their manager waited for an hour to have an answer and then left without taking anything. The cherry on the cake: they charged me fully, said redund is not due, did not take one single item, left my mattress on the dirty floor outside my flat, not even inside where they picked it up from, I had to pay extra, more 50% of the initial booking fee, to reschedule for the following day otherwise i would lose all the money and had to book with another company and pay way more. Because of them we had to sleep on the floor because they refused to take anything, including our bed which they said was okay and they would take it and in the end they did not. One of the guys said to me they had 10 jobs to do on that day. Imagine how is it like to do 10 removals a day. Now it made sense to me how they do it. The way treated me probably they treat others as well. Cheater company.”

Helpful Report

Posted 9 months ago

Good Afternoon Muhammad, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking, can see that not all items were listed to be moved however understand that the items listed could still have been moved as requested. In light of this, a member of the team has called you as arranged to discuss this further with you and a partial refund has now been accepted. We apologise for any inconvenience that has been caused. Kind Regards, AnyVan

Posted 8 months ago

“Amazing service at reasonable price Definitely use again”

Helpful Report

Posted 9 months ago

Hi Richard, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Guys were excellent turned up on time and were a pleasure to deal with no issues with the service provided thanks again”

Helpful Report

Posted 9 months ago

Hi John, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Guys were excellent turned up on time and were a pleasure to deal with no issues with the service provided thanks again”

Helpful Report

Posted 9 months ago

Hi John, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Great service from start to finish . Have been notified of the progress of collection and a delivery via text which was great and the driver has arrived and a delivered. 5* star service. Would definitely use them again and would highly recommend them to others customers.”

Helpful Report

Posted 9 months ago

Hi Ilana, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“Amazing service at reasonable price Definitely use again”

Helpful Report

Posted 9 months ago

Hi Richard, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“I booked and paid for a van to collect my son's belongings and move them to university. He does not live with me, but I paid for the removal and then asked for the company to use my son's email and mobile to provide tracking. Fantastic customer care to this point when wishing to secure bookings. I gave an itinerary of items but as some was in storage I requested advice if the itinerary was different on the day of the move. I was reassured if the items were not 'wildly different' the driver would be fine. The driver was not fine. Excess items including two pillows incurred an extra charge of £63. Most of the extra items were placed inside the itemised laundry basket. My son felt pressured to accept the charge or leave the items on the road side as per contract. My card details had been stored as a recurring payment. I did not know this. No contact was made with me regarding this payment or consent and when I rang multiple times to query this charge after removal, due to it contradicting the customer service lady, they refused to talk to me about this without my sons permission. My son then incurred a £19 fine on my card for arriving 'late' to meet the driver. Sadly a tube and train and a sprint across an unknown city was not timely enough. My son did not know about this until he got a "I will be there in 20 min" call. My son explained this would not fit his timings as he was not on the platform. 7 mins cost me £19. There is a good side to this service but an ill informed customer service manager cost me £63. The fine was lacking in any empathy and a cynic could say it is a great way for the company to maximise profit belting along a road to ensure the client is late. Having money taken off my card without being allowed to discuss also raises concern. Be careful when booking to be mindful that the price you pay on the day is not necessarily your final price. I will never use the company again and customer care are extraordinarily rigid and unwilling to see any other perspective other than a price list. Hope this helps others.”

Helpful Report

Posted 9 months ago

Good Afternoon Kate, Thank you for your review. AnyVan is an inventory-based system, therefore, our Transport Provider will accommodate additional items, should they have the space to do so, however, additional charges would be due for this. We can see the matter was discussed with our customer care team, and a partial refund was issued in gesture of goodwill. Kind regards, AnyVan

Posted 8 months ago

“This company is a total scam!!!! I hired this company to move a full furnished 5 bed home, first they were late, then 2 Romanian men turned up stinking of smoke, dirty hoodies on, hood up, didn’t look me in the eye when they came into my house, they refused to move half the things we had paid for, I called the office to complain, took me ages to get through to someone who could speak English, I asked them to tell me the names of the people who are in my house, they didn’t know who the people were, they don’t employ them, they are self employed, this company is like Uber for delivery company, anyways the second guy had no experience moving anything, he told me himself he was just there as a helper, anyways the tiny van wasn’t big enough so we had to wait half a day for another van to turn up, when I got to my knee house, they broke several items whilst carrying into my house, it was a complete disaster!!! The Romanians had no experience moving things and the fact the company had no idea who turned up to my house quite frankly scared me!! To boot my laptop is missing… I can only assume they have it and there’s nothing I can do about it!! Avoid at all costs!!!!”

Helpful Report

Posted 9 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 8 months ago

“they pick up 1 refridger at 11am and deliver it at 5pm 500 meters away. i could walk to drop off point for 3 minutes and they took 6 hours. when i called them , they are doing other jobs while they load my stuff. mixing with thousands of other stuff . i wasted 6 hour which could be free with 3 minutes walking . they excused that its due to carbon footprint lol?”

Helpful Report

Posted 9 months ago

Hi Jindan, We are sorry to hear you are unhappy with your AnyVan booking. AnyVan is a part load company and therefore delivery of your items may not be direct. So to ensure we provide the best price to our customers and to minimise our impact to the environment, AnyVan will route your booking as part of a journey and so other bookings may be completed during your route. This is further detailed on our website and in our terms and conditions. We understand you have spoken to a member of the team, and goodwill gesture has been offered for the inconvenience caused. Kind regards, AnyVan

Posted 8 months ago

“Price went up whilst waiting for them to call me back.”

Helpful Report

Posted 9 months ago

Hi there, We are incredibly sorry to hear the price increased during the booking process. AnyVan’s prices are based on varying factors, such as availability, the items of which you are transporting, and the package selected for your move. We can see your move is now complete, and you have left positive feedback for the drivers. We would like to thank you for your feedback. Kind regards, AnyVan

Posted 8 months ago

“Very good experience, the drivers helped me bring my stuff all the way to the top even though they didn't have to!”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“From booking to the day of the move it ran smoothly, cannot complain very easy to use.”

Helpful Report

Posted 9 months ago

Hi Christian, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 8 months ago

“The initial phone call seemed very friendly and helpful; the company didn't want exact dimensions or photos of our furniture/boxes although these were offered. A time slot was booked easily but it is clear that the company uses sub-contractors. The Sprinter van (08 plate with no company logo) turned up on time with 2 men, one of whom had limited English and the other none. No blankets for furniture which I had to provide (and which they kept after delivery). No staps in the van to tie down items. They said a TV wasn't on their list even though my wife had specifically itemised it on the phone and tried to suggest that a large bureau was misnamed (it was not!). They then couldn't get through to the parent company by phone as they had to use the same number as the general public and were left hanging after making contact! The driver also said that they couldn't fit all our things and their next load (from a different location) because ours was underestimated! Eventually, we kept the TV as this was apparently going to add significantly to the cost. To be fair to the driver and his mate, they eventually took our things from Beverly down to Bath. However, they then tried to get my son to pay for "a second person" even though specificaly we asked just for one driver! He refused, fortunately. Any parent removal company that doesn't do a proper volumetric assessment of the proposed load should be regarded with suspicion. Moreover, you will be at the mercy of any subcontracted individual who pretends to be a removal expert if you use this company....”

Helpful Report

Posted 9 months ago

“Where to start? I paid for a service which they did not provide, whilst travelling to my new property I spent the next 2.5 hours trying to get them to do what I asked. They didn't, it was escalated to a Customer Services Manager who broke all the rules of any complaints procedure - Listen to the customers grievances, understand and propose a plan of action - she didn't do any of these - in fact all she wanted to do was talk over us, despite me telling her to be quiet and listen to the customer. She would not escalate it any further, nor was she prepared to listen. Another point is that THESE ARE NOT A REMOVAL COMPANY - they are a tech company - just the same as JustEat, Deliveroo, Uber - they essentially get the business and then drive down the contractor costs with the removal men taking as much margin as possible and cutting corners on quality. They will also inflate the prices as they see fit and then try and re-sell you the same service which they did not do in the first place. There is one rule at this company - bleed the customer for as much as possible, no flexibility, no service and hope that they can pass the responsibility onto the removal men. Would I use them ever again? Absolutely never, would I recommend Anyvan to anyone? Absolutely not - in fact, every person I know who is looking to move will be made aware of this scam company. Front end, they are slick - back end they are utterly dreadful. If I could give less than 1* I would. Oh and by the way, thank you kindly for bringing my wife and child to tears through the service offered. Now is the time that I get onto my bank and reverse the charges as they offered no form of compensation.”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews