Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

“Delivery WAYYYY too slow ..”

Posted 1 year ago

“I bought a pair of Ariat clog shoes, took two weeks to arrive, They were faulty, I had to print off a returns label, drive to a post office and send them back.. Farley's then sent me another pair, took a while to arrive, had exact same fault so I had to repeat same returns procedure and wait weeks for refund. Sorry won't be shopping with Farley's again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear your item was faulty, and, the replacement item was also faulty. Our customer service manager Holly has tried to contact you in regards to your recent order but has not been able to get able to get hold of you. If we could kindly ask you to get back into contact with her on either 01164105440 or email Holly@afarley.co.uk/ Sorry for any inconvenience caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Boots took 10 days to arrive despite stating I could get them next day delivery. I get the impression they don’t have a lot of stock and just order certain stock as orders come in. Also had to pay to return the boots as they don’t do prepaid returns. And still waiting for my refund.”

Helpful Report

Posted 1 year ago

Thank you for your review. We can see our customer service manager has been in contact with you in regards to the issues with your order. We can also see your order was refunded today for the returned item. Sorry for any inconvenience caused once again. Kind regards, A Farley Country Attire

Posted 1 year ago

“I ordered a pair of boots with a faulty buckle and I was told the popper did not do up. I’m fact the popper didn’t undo so the zip could not be used. I then had to pay to return them which I was not happy about. I won’t be ordering from you again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear there was an issue with your boots. Our customer service manager Holly has tried to contact you via your contact details but unfortunately has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly by emailing Holly@afarley.co.uk it would be appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“second purchase problems both times with supply of goods.”

Helpful Report

Posted 1 year ago

Thank you for your review. We can see all your order have been received, but are sorry to hear you have had issues with 2 of your orders. We can see our customer service manager Holly has been in contact in regards to the problems you experienced with your orders. Apologies for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“It's three and a half weeks since I ordered and still haven't received it. Called them after one week and had to wait 30 minutes before getting through. They ensured it would be shipped right away. It didn't happen. It took another week before it was shipped. Then they provided me with a tracking number that didn't work. At least they could have refunded the shipping cost or sent it express. They only answer every third e-mail. Absolutely the worst customer service ever. Will never ever order from them again. Stay clear!”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. Sorry to hear you have not yet received your order. We have had a look into your order and can see you have been in contact with our customer service leader Emmie who provided you with the tracking information for your order that has been dispatched with parcelforce to Norway, sorry to hear you are struggling to get this to work. Parcelforce have advised us they are awaiting custom clearance. Our customer service manager Holly has tried to contact number you via the number provided on your account but unfortunately your mobile phone provided advised calls to this number are not being accepted. For this reason, Holly has also contacted you via email with detailed information in regards to your tracking and customs clearance and how to get this cleared. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I purchased a pair of RM Williams boots. Despite the boots showing “in stock” and receiving advice that I would receive the boots within 6 days I heard nothing until I called up on day 7. I was then told A Farley was waiting for the boots to “come in”. The boots were dispatched with Next Day service and received on Day 10. A simple, honest communication at the start of the order process could have prevented such a negative shopping experience with A Farley. I also don’t understand why telephone enquiries can’t be handled on the weekend.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We can see our customer service manager has been in contact this morning in regards to the issues with your order. We are so sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I was really disappointed with the service. My shoes arrive and were too big. I wanted to exchange them so I called the customer service number on three separate occasions and for 20-15 minute each time. On two occasions I was disconnected and one occasion I gave up as I had an appointment to go to. I will never shop again at this store.”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley and for your review. Sorry you have been unable to get through, we are now in our peak period and our phonelines are very busy. Our customer service manager has tried to contact you on the number provided on your order but unforunetly this is a invalid number and has therefore also sent you an email. If we could kindly ask you to get back into contact with our customer service manager Holly at Holly@afarley.co.uk or call 01164105440 your issue will be dealt with immediately. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“The delivery took 10 days. My order included payment for 24 hour delivery which was one of the reasons I ordered them as I needed the boots for a trip the following weekend. I was contacted to say 24 hour delivery was no longer possible but I would get the boots within normal delivery ie 3-5 days. The boots finally arrived 10 days late. Communication was poor and I had to call and email for updates”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. Our customer service manager has tried to contact you but has not been able to get hold of you so far. We have had a look into your order and can see we unforunetly were awaiting a restocking delivery of the item you have ordered. Whilst we usually receive restocking deliveries every 3 working days this delivery was unfortunately delayed from the supplier due to being in peak period. We are so sorry you were not updated accordingly of the further delay and apologise for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Not very impressed. Quite disappointed with my shoes. They looked like they’d already been worn by someone else. I understand they were 50% off but I won’t be interested in your website again. Would have sent back but nothing else was appealing. Shame.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are so sorry to hear you are not happy with your shoes. Our customer service manager has tried to contact you and has kindly requested you get back into contact with us in regards to this. We are sorry for any inconvenience this may have caused and look forward to hearing from you. Kind regards, A Farley Country Attire

Posted 1 year ago

We can see you have now spoken to our customer service manager who has arranged for the shoes to be returned for a full refund. Sorry once again for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Great product, poor customer service, long wait for phone to be answered, long wait for postage. Shocking phone wait!”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry you had a long wait for the phone to be answered, we have now hit our peak period and our phone lines are very busy. We can see your order has been received and can see this way a day over the advised time frame. We are very sorry for any inconvenience this slight delay may have occurred. Our customer service manager has tried to contact you in regards to your order to see how we can be of any further assistance but up to date has not been able to get hold of you. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I ordered, and paid for a pair of boots. A pair of trousers arrived on my doorstep. I was then told that the boots would be out of stock for another 6 weeks so I cancelled the order, hoping for a refund.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. Unforunetly when you placed the order a message was sent advising there was a 2 - 3 week wait on the item due to a delayed restocking delivery. We can see this was delayed even further, for another 3 weeks which you were advised when you unforunetly received the wrong trousers ( dispatch error on our part). Unforunetly restocking deliveries are out of our control and we can only advise customers on what we are advised from the brand themselves. We can confrim your order has already been cancelled and a refund issued into your account as requested. Sorry once again for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“I wish I had read customer reviews of this company and their online ordering system. Delivery is surprisingly slow, although this is made clear that a period of 6 working days will elapse - the 2 pairs of boots eventually turned up. I need to return them but as the prepaid DPD returns label was not included in the consignment as stated on the web site I have spent nearly a week attempting to make contact with these people with no avail. Telephone is unanswered despite the calls being made in business hours kept. Emails are unanswered. 2 phone numbers - neither answered and automatically disconnect after a period of waiting. I can only say that anyone considering online purchase from these traders think extremely carefully before doing so. Trust Pilot Reviews give this exact scenario left by other customers. I fear that the only course of action that will be open to me is to invoke procedures from The Sale of Goods Act which determine very clearly the legal requirements of online trading relating to online returns. The Company web site does not give any indication that their premises are closed for holidays or due to sickness”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing with A Farley. Our customer service manager has been in contact and we can see she has resolved all your queries to a satisfactory manner. We are very sorry for any inconvenience caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Bought a pair of shoes online, stated that delivery would be 2-5 working days - ordered on a Friday so knew it would be from the Monday 2-3 working days. Didn’t receive my order for 10 days and then got my order, wrong size came but didn’t receive a return slip to return them and when emailing the company I got a rude reply about my order update and then no reply when emailing after. Will not be shopping here again”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We can see our customer service manager has been in contact and resolved all your issues, we are very happy you are keeping the shoes (correct size was sent, misunderstanding with EU sizing) and you are happy with the item purchased. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Between A Farley and their courier, DPD, this has possibly been one of the worst online purchase experiences I have ever had!! Buy from them at your peril!! Initially, A Farley managed to lose my order between the sales office and the warehouse. Then when I rang them to chase my purchase, they did not have my ordered goods in stock, so I had to wait even longer for the goods to come back into stock. When they finally shipped the goods DPD put them on the wrong lorry, and so they went to a different part of the country, and didn't meet the advised delivery date or time! When DPD got my purchase to the correct depot, and delivered to me, part of the order was missing! I managed to speak to A Farley sales office who advised that they were aware of the shortfall on the order, and would be sending out 'under separate covers via DPD once in stock. I was then sent a customer satisfaction email asking me to write a review - before I had received all of my goods!!!! Finally, yesterday, some 16 days after A Farley had debited my payment into their bank account, I was advised by DPD that they were delivering today. They duly gave me my timeslot of between 16.25 and 17.25. At 16.37 I was text/emailed that they had missed me, and that I had to collect my parcel tomorrow from my nearest town! The cheek of it. I was sitting by the door waiting for this darn delivery!! I have spent another 20 mins sitting on the phone trying to speak to a human being at DPD, to no avail - I know there is no use trying to speak to A Farley because their phone lines shut down at 4pm. I wanted to wait until after I had received all of my products, in the hope that I could write something positive, but I am so bloody angry, I am no longer worried about being so negative!! I have already received discounts and 'sweetener' gifts from A Farley, but nothing would entice me to use this company again. VERY POOR!”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley and taking the time to leave a review. I have had a look into your order and I am so sorry to see there was an initial issue with your order between the head office and the warehouse. I can see after you contacted us our customer service advisor took charge of the order and arranged to have your order dispatched along with a free boot bag for your boots. Unfortunately, we could not meet your expectations and get the order to you on that exact day as requested and we offered a partial refund as an apology for any inconvenience this may have caused and further free gifts. I have had a look into the tracking with DPD and can see your order was dispatched and received by youself 2 days after dispatch via DPD, your order was dispatched on a next working day delivery service but unfortunately DPD placed the order onto the wrong van meaning a days delay. Unfortunately, when an item has left the building we have no control over any delivery encouters with DPD and cannot intercept DPD sending an item to a DPD pick-up shop if they are unable to deliver ( I can assure you we have noted to our DPD rep that you were in at the time and the issues you have encountered. Once again, we are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“The service was awful. Delivery was slow, I emailed and asked for an update and heard nothing back. I want to ask about returning an item and I was waiting nearly 1.5 hours to speak to someone. (See attached photo)”

Helpful Report

Posted 1 year ago

Thank you for kindly taking the time to leave a review. We are very sorry you could not get through to us on Monday 5th September, unfortunately, we were suffering technical issues with our phones which were out of our control, however, we appreciate as a customer this does not help. We can see our customer service manager has contacted you regarding your return and your issue has been dealt with. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire Sorry for any inconvience

Posted 1 year ago

“Very slow delivery time , considering I spent over £200 on one item and still waiting from over a week ago”

Helpful Report

Posted 1 year ago

“Told me that delivery would be 6 working days turned out to be way more! Then you said you had no stock which should be highlighted on your website! Overall not very happy”

Helpful Report

Posted 1 year ago

“Awful, Ordered on the 15th of August, is currently the 31st of August and still no delivery. Sent emails with no response ended up calling, I was told they would look into it and call me back 5 days later no call back.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We have tried to contact you via your contact details on your order but have been unable to get hold of you. Your order is due to arrive with you tomorrow via DPD. Whilst tracking the order, we can see there has been a few issues with the delivery which have delayed the order and we apologise for any inconvenience this may have caused. Our customer service manager will continue to try and get hold of you in the meantime. Once again, apologies for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Said my item was in stock and would be delivered in 3 to5 days turned out it wasn’t had to wait over two weeks”

Helpful Report

Posted 1 year ago

Thank you for your review and for placing an order with A Farley. We are very sorry that we were awaiting a restocking delivery of your item. Whilst we usually receive restocking deliveries every 2 - 3 days, unfortunately on some occasions some of these deliveries may be delayed due to reasons out of our hands. We can see your order was dispatched on an express next working day delivery service and soon as the item came in. We are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

A Farley Country Attire Reviews