Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

“Still waiting to hear from Farley after receiving Shorts that were not as described. The Shorts sent were 100% Nylon not Cotton. Farley promised to rebate £50 if I changed my review to 5 stars. I changed my review under sufferance but no rebate received. I therefore reinstate my original review of shocking service.”

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Posted 3 months ago

“Appalling. Ordered the product with 3-5 working days as the estimated delivery. They took my money then emailed me a generic email saying it wouldn't be dispatched for at least 14 days (10 working). I emailed them to say that's unacceptable, received no response. Product arrived 20 days after ordering. Would not recommend this company.”

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Posted 3 months ago

“Wrong colour of trousers sent”

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Posted 3 months ago

We’re truly sorry for the disappointment and frustration caused by receiving the wrong colour trousers. This is far from the level of service we aim to provide, and we completely understand how upsetting this must have been. One of our team members reached out to you on the 23rd of June requesting photos so we could investigate the issue further, but unfortunately, we haven’t had a response. Phoebe, our team leader, has also personally reached out to you to help get this resolved as quickly as possible. We’d be very grateful if you could email her directly at phoebe@afarley.co.uk so we can put this right without further delay. Please accept our sincere apologies again — we really do want to make things right for you. Kind regards A Farley Country Attire

Posted 3 months ago

“Ordered some Meyer trousers from Farley and some meyer shorts direct from Meyer for my holiday. Meyer direct items delivered within a week - Farley took 3 weeks (missed holiday)”

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Posted 3 months ago

Thank you for your review, and we’re genuinely sorry your order didn’t arrive in time for your holiday. While the item was dispatched within the quoted 4–7 working day timeframe, it unfortunately arrived just one day outside of this, and we completely understand how disappointing that must have been—especially when you were relying on it. Please accept our sincere apologies for the inconvenience. Our Customer Service Team Leader, Phoebe, has reached out directly to help resolve this, and you’re very welcome to contact her at phoebe@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 3 months ago

“I was so excited about my order from you, but I have been so disappointed from start to finish and £200 out of pocket for a coat I never received. Order came, took over a week, I ordered a fleece and a fillet arrived, no shoes as they were on back order, no coat but they are adamant is was sent, no delivery note or how I can return, 2 phone calls and several emails I have been refunded for the gillet and shoes, but I am without a barbour coat that I ordered for my daughters birthday, and no £200 refund. Absolutely gutted, will never order again”

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Posted 3 months ago

Thank you for your feedback, and we're genuinely sorry to hear how disappointing this experience has been for you — especially when you were so looking forward to receiving your order. We completely understand how upsetting it must have been not to receive the coat in time for your daughter’s birthday. As previously discussed, we’ve looked into this thoroughly with our customer service manager, our warehouse team, and both DPD depots, and all records confirm that the coat was dispatched and delivered successfully. We’re really sorry this hasn’t matched your experience and for the upset it's caused. If there’s anything more we can do, please don’t hesitate to contact our customer service manager, Emmie, directly at emmie@afarley.co.uk — she’ll be happy to help in any way she can. Kind regards, A Farley Country Attire.

Posted 3 months ago

“Shocking service if I could give one star I would. Would never recommend this company. Brought yeti cooler took 9 days to arrive when website said next day delivery Sent completely the wrong item chased and returned order after numerous ignored emails. Ordered to use for event 20 days after purchasing so plenty of time to receive and do not have the item for event. After chasing again, refund issued. Fully understand mistakes happen and I allowed time to be rectified but the complete lack of communication when they have nearly £400 of my money is not acceptable.”

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Posted 4 months ago

“I asked to cancel the order. Was told that it had been, yet the order was sent. The boots I'd ordered were disappointing with one smaller than the other. I had to pay for my return, which is poor considering most other retailers offer free returns. Disappointed.”

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Posted 4 months ago

“Requested a return a week ago - still waiting for confirmation”

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Posted 5 months ago

A Farley Country Attire logo Reply from A Farley Country Attire Mar 17, 2025 Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 4 months ago

“I have ordered numerous times from this company and every time I have had to chase delivery, which in every case has been late (over 7 working days)! Interesting to see other reviews saying the opposite. I have to say that I won’t be ordering from A Farly again!”

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Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 months ago

“I placed an order on 12 April and delivery expected within 2-5 days. No updates on my account. I haven't been able to contact anyone on the telephone and no email address is provided on the website.”

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Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 months ago

“Will never order from you again. Absolute joke of customer service.”

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Posted 5 months ago

“Ordered a Franco Ponti jumper with 40% off (last one). When I got it I could see that it was well worn with many bobbles on it particularly around the elbows and front of the jumper. Won't be ordering from this lot again....disgusting.”

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Posted 5 months ago

“I would never use this company again. I was let down with the delivery of an expensive pair of Barker shoes which I had ordered for my husband to wear at our son's wedding. Despite phoning 5/6 times and being given several assurances that my order had been sent, was on its way and would 100% be with me on time it didn't arrive. The wedding has been and gone and still no shoes!”

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Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 months ago

“The shoes that purchase does not match the picture in a website, in photo it is thin sole, but what received is thick sole. As the shipping was to forward postal mail, the company does not sort out the its mistake of sending shoes doesn't match the photo. Bear for the suprise”

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Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 months ago

“Still waiting for a refund on a cancelled order that I never actually received. I've now received an email confirming that A Farley have refunded my payment. Just checked by bank account and no they haven't and there are no transactions pending. Not sure what is going on with their Customer Service and Accounts Departments.”

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Posted 6 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 6 months ago

“Very disappointed with the time it took to ship my order and also that I was asked to pay extra for shipping (for the latter, I received an email one month after the order was placed advising that shipping costs were higher than expected and that the company would need additional funds to ship). It seems you need more help in organising your shipments and also with ensuring you know what international shipping entails. Will not be ordering again.”

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Posted 6 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 6 months ago

“I will never buy anything from this company online. I purchased a coat on the 15th of December with express delivery from 3 to 6 days three weeks later following countless phone calls and emails being ignored they sent me the wrong coat!! so I drove an hour to personally deliver the wrong coat in store which was no help because the online shop and the store in Leicestershire are two separate entities. Jenny the store manager was very friendly and helpful to the best of her abilities and reassured me. They would send the coat out in a few days time. Two weeks later I get an email from the company with a refund and NO COAT!!!”

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Posted 8 months ago

Hi John, We’re sorry to hear about your experience and understand how frustrating it must have been. It seems your emails were sent to a no-reply email address during our busiest time of year, and we sincerely apologise that your concerns weren’t addressed sooner. We’ve since been in touch, and we understand you feel there’s nothing more we can do to resolve this. We’re genuinely sorry we couldn’t turn things around and appreciate your feedback as we work to improve. Kind regards, A Farley Country Attire

Posted 6 months ago

“Always look for the good in any business I buy from. However, got to be honest here. After ordering Wellingtons on 3rd January & stating a 3-6 DPD delivery window, there was still no sign of my order after 10 days. After numerous conversations with the robot and no further on, and phone lines saying not being answered because of volume of orders & the same with responding to emails – I finally got through to somebody on 20th Jan. They were issued that day, and finally arrived on 26th January. I have to say the lady I spoke to was very polite and apologetic and offered me a small gift as gesture of goodwill. However, the Wellingtons I ordered for a long weekend away on 13th January, did not arrive as promised. 23 days turnaround is poor. But what was more frustrating is the lack of communication. if they had contacted us telling us of their influx of orders and potential delivery time, it would've given me the option to cancel and purchase elsewhere. If we made our clients wait 23 days in our business, we'd have no clients left. Finally, the Wellington I ordered were a size 6 UK but the ones arrived were size 7UK fortunately with my insoles and two pair of socks, they're okay as I couldn't face the hassle of re-ordering. I'm sure this company has provided a good service for many others - but unfortunately for me, it has put me off purchasing anything else in the future. I wish them all the best.”

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Posted 8 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 7 months ago

“Sorry but my experience was not good the whole shopping experince ws poor even returning the goods at my expense was bad when compared to say Gant UK and other web retailers”

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Posted 8 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 7 months ago

“Delivery was extremely long and when the boots arrived one boot was faulty Difficult to make contact for return”

Helpful Report

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

A Farley Country Attire Reviews