A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 2,567 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,567 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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A Farley Country Attire 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diddent received belt buckle with the bag”

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Posted 4 months ago

“Having made a purchase 4 weeks ago and tried to contact the firm on several occasions I still have not received delivery of a Christmas present for my son in law. Now too late for Christmas! Customer service appalling”

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Posted 4 months ago

“Very poor still waiting for wrong sent item to be replaced”

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Posted 4 months ago

“I made the choice to purchase not one, but TWO beautiful hats from your company. Initially, the process went smoothly and I had great communication with 'emmie'. Howvwe, here we are SEVERAL weeks later and I still have NOT received my items!! I am sorely dusappointed and at this pointf feel as if Im 'over a barrel' with you'll. There is little likihood that I will ever do business with your company, again or give a recommendation to your company. I'm sad and dusappointed with you'll. Please try to improve your service performance to those of us who are not local!”

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Posted 5 months ago

“Absolutely shocking bought an item said it would be here in 7 days 10 working days later still no sign and have asked me for a review before I even received the item”

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Posted 5 months ago

“I am still waiting for the balance of an order from September. I have sent numerous emails and made numerous calls, communication from this company is poor to say the least.”

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Posted 5 months ago

“Thanks for this-delivery was Saturday-all good service. Unfortunately the Catania do not fit at all so I have sent them back It took 20 minutes wait this morning on the phone to be told you have gone paperless-which is why I could not find a returns slip in the delivery.Furthermore the return is at my expense-my fault,I didn’t check. All in all an expensive experience! The `Catania trousers have been sent ‘’signed for’’ today”

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Posted 5 months ago

“I have been trying to return my order without success”

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Posted 5 months ago

Thank you for kindly placing an order with A Farley. We are sorry you are having trouble returning your order to us. I have had a look into this and can see our customer service team leader Emmie has replied to your email advising how to return the item to us. Our customer service manager Holly has also tried to get into contact with you to help and advise, via the number provided on your order, however she has not been able to get through to you. If we could kindly ask you to get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 5 months ago

“I am still waiting for the delivery! I ordered 2nd Nov and have written x2 emails with no response to date Please can you urgently update I look forward to hearing from you.”

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Posted 5 months ago

“I was sent the wrong size Chameau boots and have been trying ever since to obtain a return slip to send the boots back and get a refund as this was not included in the package. I have now sent 2 emails but have had no response.”

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Posted 5 months ago

“There seems to be confusion about the purchase. I made it last year and not this year.”

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Posted 5 months ago

“After ordering a pair of chinos priced in excess of £200, I was disappointed with the fit, all the trousers in my wardrobe are 34”waist, on attempting to try the new ones on I would have needed to order a 38” waist, returned and won’t order again”

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Posted 5 months ago

“I am still awaiting confirmation that my package has been shipped. No notifications received that package has been delayed in customs. Seems like there is a black hole in communcation. Very poor customer experience. Unlikely to recommend or purchase again.”

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Posted 6 months ago

Thank you for your review and for kindly placing an order with A Farley. We can confirm your order has been dispatched, and unfortunately, we have been trying to contact you to let you know your order is being held at customs awaiting custom fees to be paid by yourself before the parcel can be released. Unfortunately after speaking to DPD they have advised us there has been a big back log of communication regarding custom fees, and I can see one of our customer service advisors (Phoebe) has kept you informed of this via email. We will continue to be in contact in regards to custom fees and track your order closely so you can receive your order as soon as possible. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 5 months ago

“Supplied what I ordered, for the price I paid in a timely fashion. Nothing I wouldn't have expected 🤷”

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Posted 6 months ago

“The colour of the meyer shorts were completely different from that advertised on the online shopping picture. it is most unlikely that I will be buying anymore of this company's products.”

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Posted 7 months ago

“It’s been over 3 weeks since I returned both items at a cost of £349 and yet to receive my refund! Absolute disgrace!”

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Posted 7 months ago

“I’m trying to contact you via email, Instagram to ask how to change a product and no answers… no customer service at all. Thanks”

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Posted 7 months ago

Thank you for kindly placing an order with A Farley. I can see our customer service manager Holly has been in contact with you in regards to your query. We have tried to call you again this morning, but have not been able to get a response. Please can we ask you to kindly call Holly on 01164105440 so we can help you as necessary. Kind regards, A Farley Country Attire

Posted 7 months ago

“I have not yet received the item I ordered. This was clearly out of stock when I ordered it but I wasn't advised of this at the time. It came back into stock while I was on holiday and DPD attempted to deliver it twice. Their website now shows 'return to consignor'.”

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Posted 7 months ago

Thank you for your review and for placing an order with A Farley. We have tried to contact you providing the contact number on your order but unfortunately the number is not recognised. Your order was dispatched and out for delivery within the advised time frame. Looking at the DPD tracking for you order we can see DPD tried to deliver on 2 separate occasions. Unfortunately on both occasions you were not in to accept delivery. DPD then requested further information from yourself but sadly this was not provided. For this reason, DPD returned the parcel to us ('consignor'). Once we received the item back, we dispatched the item again to you and can see since it has been received. Our customer service manager Holly has also emailed you in regards to your order, if we could kindly ask you to get back into contact with Holly. Kind regards, A Farley Country Attire

Posted 7 months ago

“Would love to tell about quality of boots. However I still haven't received them from an order over a week ago. Just keep getting electronic emails saying that they have been delayed.”

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Posted 8 months ago

Thank you placing an order with A Farley. We have had a look into your order and unfortunately can see the delayed emails were sent via DPD ( our courier service) without advising us of any issues. We can see our customer service advisor has been taking care of your order which unfortunately has been delayed due to a issue in transit which is now being investigated with DPD. Our customer service advisor has taken ownership of your order and will keep you updated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 7 months ago

“Sadly the worst customer experience I have had in a long time! No order acknowledgement, when I rang I was told order should be with me tomorrow 3 days later delivery advised that they were awaiting delivery of order. Tried emailing but email not deliverable. Needless to say my group and I will not be ordering again.”

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Posted 8 months ago

Thank you for kindly placing an order with A Farley. We are very sorry to hear you are not happy with our service. We have had a look into your order and can see your order was placed on a 5 - 7 working day delivery time frame. Upon tracking the order with DPD we can confirm your order was received within the 7 working days as advised on the order confirmation. We are very sorry for any confusion caused over the delivery time frame. Our customer service manager Holly has sent you an email in regards to your order and to explain. Kind regards, A Farley Country Attire

Posted 7 months ago

A Farley Country Attire is rated 4.4 based on 2,567 reviews