A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 2,602 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,602 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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A Farley Country Attire 5 star review on 24th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for a response to an email to customer services about an incomplete order.”

Helpful Report

Posted 2 years ago

Good afternoon Alison, We can see your order was completed on 20th December. We have tried to contact you in regards to your review to see how we can help, but we have not yet heard back. If we could kindly ask you to get back into contact with us so we can assist you accordingly. Kind regards A Farley Country Attire

Posted 2 years ago

“Item ordered on 14th December still not received on 30th, and was to have been a Christmas present. It appears to have only been dispatched on 23rd DEcember. 2 email requests for update remain unanswered at time of writing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see you have been in contact with our customer service team leader and this has now been resolved. Kind regards A Farley Country Attire

Posted 2 years ago

“No contact with the company. Can't locate my item through Amazon Pay nor the shipping information. Very discouraging and not happy. I was looking so forward to my purchase, but it has been lost and no one to contact about it.”

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Posted 2 years ago

Thank you for your review. We can see you have been in contact with us and your query has been resloved. Kind regards A Farley Country Attire

Posted 2 years ago

“Took 20mins for anyone to answer the phone, the lady on other end was awful,doubted that I'd been sent an email,saying the delivery was day before,and had to forward said email from dpd, she hung up phone and I had to chase up again what was happening to my delivery, never ever again,returned jacket on principle, wouldn't deal with this company again ... And reading your reviews am defo not alone complete lack of customer care”

Helpful Report

Posted 2 years ago

Thank you for your review. We have looked into your order and can see the order was dispatched via DPD within the advised timeframe. We can see unfortunately your order was held with DPD, sadly this is something we have no control over and apologise for any inconvenience this may have casued. Your order was returned and a refund was issued as requested. Kind regards A Farley Country Attire

Posted 2 years ago

“Very poor communication re. delivery delay. Once eventually arrived they were just shoved into a polylope with no additional packaging and the items had no tags on and didn’t look new, possibly display stock??? I have tried to call for 3 days in a row but no one answers, I have also emailed but no reply. I am so upset and disappointed, I’ve spent over £60 on polo belts that were gifts and I’m stuck with what look like £10 2nd hand ones a week before Christmas and no one from customer service helping me.”

Helpful Report

Posted 2 years ago

Thank you for your review. We have had a look into your order and can see we advised you that you order maybe a few days over the advised timeframe as we were awaiting our restocking delivery. I can see a member of the customer service team has been in contact with you in regards to the belts. As explained over the telephone, this is how we receive the Pioneros Polo Belt from Pioneros themselves, they do not come with tags nor polybags. Sorry it took a while for you to get through to us on the phones, December is our busiest month with the run-up to Christmas and we appreciate the hold time can increase during this period. Kind regards A Farley Country Attire

Posted 2 years ago

“I recently purchased a pair of Ariat boots costing £279.00 They didn't fit so when I tried to return them your website stated that if I paid you another£5.99 you would send me a prepaid label I could attach and return them to you via a DPD drop off point. I paid £5.99 but I didn't receive a label by return or in the subsequent two days. When I tried to phone I was told I was tenth in the queue. Eventually I sent them back by Royal Mail at a cost of £13.14 Extremely poor customer service. At the very least you owe me a refund. Jenny Palmer”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you could not get through to us, December is our busiest month with the run-up to Christmas and as a result, the hold time on the phone can increase in this time. I can see your DPD label was cancelled and a refund has been issued. Kind regards A Farley Country Attire

Posted 2 years ago

“This company sent the goods late and needed to be returned. Since returning the goods they have failed to acknowledge receipt and have not made a refund! Avoid”

Helpful Report

Posted 2 years ago

“My boots arrived with scratches on the soles and mud snd small stones in the treads obviously been worn by someone before being sent to me I tried to ring you but gave up after waiting fir 20 mins Not impressed 😢”

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Posted 2 years ago

“I returned my boots a week ago and yesterday I received a receipt showing that a second payment had been made from my PayPal account! I've not received acknowledgement of my return and no refund Very angry”

Helpful Report

Posted 2 years ago

Thank you for your review. We have had a look into this for you and can see only 1 payment has been taken for yourself, on the date of purchase. We cannot take any additional payments. In regards to returns, as advised on our website it can take up to 14 days for the money to show back into your account from the date we received the return. If you would like to call us on 01164105440 and provide your tracking information for your return we will be happy to speed up the process. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“Very poor service. Ordered over £700 worth of clothing which was short shipped two days later despite their confirmation that all items had been despatched . Phoned customer services who confirmed the error and promised to correct the problem. After almost a week, an item costing £350 still has not arrived nor I have I any despatch confirmation. Really really poor service and just not good enough. Will be contacting Farley tomorrow to cancel the order and place the order with a supplier with next day delivery.”

Helpful Report

Posted 2 years ago

“Goods out of stock again! I've ordered a few things from A Farley - there seems to be an issue every time. Last year I was happy to wait for items to come back in stock, but this year I've had a few items refunded as they were not available. Most recently I received a L Sealand Fleece (I think it was a man's fleece) when I'd ordered a S Ladies harflinger fleece. I had to sent the wrong item back, which involved a journey of around 16 miles to the nearest drop off point. I then received an e-mail offering me the original fleece in a L as there was no stock left in my size. If I'd wanted a L I would have oredered it not a S. I'm still waiting for my refund.”

Helpful Report

Posted 2 years ago

“Very slim fitting and no room for wearing trousers. Having to return them. Did I miss a warning how excessively tight they are? Most disappointed. Got to return and such an effort.”

Helpful Report

Posted 2 years ago

“I’ve still not received my item.”

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Posted 2 years ago

“The item was damaged and not checked properly.”

Helpful Report

Posted 2 years ago

“to date I have not received the goods, order no. 59921”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. Your order has been dispatched and tracking information has been emailed to you allowing you to track the progress of your parcel. Your order was placed on 4th November on an 18 working day delivery timeframe to Australia and was dispatched on 8th November. The last working day to receive your order from the date your order was placed is the 30th of November. Your order is set to be with you within this timeframe. If we can be of any further assistance, please do not hesitate to contact us at sales@afarley.co.uk. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“very poor delivery timescale, but moreover, complete lack of communication advising of the status of my oder without me asking”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. We can see your order is on the standard international delivery timeframe to Dubai of 21 working days. The last day to receive your order was 12th November and we are sorry to hear you have not yet received your order. Your order was dispatched with DPD Air Express via Interparcel to arrive with you within the timeframe. Tracking information was also emailed to you to allow you to track the progress of your parcel. We are very sorry to hear you have not yet received your order. We have chased this with DPD and they have advised the below; "I see that your parcel is held since the 10th of November 2021, due to an Unexpected and Uncontrollable event. I've chased our depot to provide an update on the reason for holding. We will give you an update within 72 hours upon receiving any information from our depot". Our customer service manager has since taken ownership of your order and has emailed you in regards to your order to keep you updated. Apologies for any inconvenience this may have caused. Kind regards Holly A Farley Country Attire

Posted 2 years ago

“Bought online. Product was in stock and payment was take. No subsequent communication. Tried emailing. In the end, had to call 10 or so days later and, after long phone queue, was able to speak to someone and get it resolved. Product did eventually arrive.”

Helpful Report

Posted 2 years ago

“The boots proved far too small. I could not get my feet into them. I was then surprised to discover that you require your customers to pay for returns; it cost £8.99 to return them by post. You will understand that in future my custom will go to 'Outdoor and Country' who do not expect customers to bear a loss for unsatisfactory purchases. I shall not be buying from you in the future.”

Helpful Report

Posted 2 years ago

“I had ordered a pair of arias boots from here for my wife’s birthday. They arrived in time, but sadly are just too big. I went online and followed the instruction to ask for a return rather than exchange. I did that, paying another £6 in order to return the boots. I have not received the email with the return voucher so I emailed to ask where it was. This email has not been acknowledged, now I received an email asking to write a review and here I am! What a cheek! I have a pair of boots that don’t fit and have paid for a return that hasn’t been confirmed. Unreal.”

Helpful Report

Posted 2 years ago

Good afternoon David, Thank you for your message. I am sorry you had to wait for your returns label to be emailed. I have had a look on the system and can see a returns label was emailed on 8th November at 9:37am. If you haven't received the label or if we can be of any further assistance please do not hesitate to contact us on 01164105440 or email us at sales@afarley.co.uk. Sorry for any inconvenience this may have caused. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“Ordered a stock items only to be told it was out of stock and then had to wait 3 weeks for deluvery”

Helpful Report

Posted 2 years ago

Hi Paul, We have had a look into your order and can see we advised you that the item you had ordered was out of stock for 2 - 3 weeks. You advised us you were happy to wait, as soon as the item came in we dispatched your order on an express next working day delivery service and the item was with you within the advised timeframe. If we can be of any further assistance, please do not hesitate to contact us further on 01164105440 or email sales@afarley.co.uk. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

A Farley Country Attire is rated 4.4 based on 2,602 reviews