A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 2,567 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,567 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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A Farley Country Attire 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to return goods so purchased an online DPD voucher which has never been sent. Called twice but the queue doesn't go down. Sent an email which was not responded to. So so bad service”

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Posted 1 year ago

“Recently purchased a pair of ARIAT Savannah boots, unfortunately they will be going back as they do not fit. I could not get my feet into the boots as the opening where the zip is too narrow for my feet to slide in. Disappointed”

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Posted 1 year ago

“Boots had been worn. I’ve sent pictures to customer service (plus a chaser). It yet to receive a response.”

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Posted 1 year ago

“Been 8 days waiting for a couple of pairs of socks to be shipped and no update,so not very impressed”

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Posted 1 year ago

“Very poor customer service definitely not next day delivery and when items not in stock so you pay for a more expensive item still takes even longer to get the item 🙈Harkila stuff is amazing and could sell itself the service you give maybe A Farley should stick to the cheaper brands !!!!! Where service is not so important”

Helpful Report

Posted 1 year ago

Thank you for your review. We can see your order was delivered within the 5 - 7 working day delivery time frame as advised on your order confirmation. We apologise for any confusion or inconvenience caused in regards to the next day delivery service. We can see our customer service manager Holly has been in contact in regards to your order and your issue has been resolved. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Very poor. The shoes i ordered were 2nd hand. Obvious signs of being well worn”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry to hear you are unhappy with your order. We can see our customer service team leader Emmie has been in contact and arranged for a replacement order to be sent and arranged a return for the item you are unhappy with. We are sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Unfortunately I have not received the boots yet as DHL could not be bothered to look for my address which has been here for 70 years and we have lived here 36 years they just sent them back to yourselves !!”

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Posted 1 year ago

“Initially I was impressed by the service. I wanted a william lockie jersey as I know the good quality of the product. I live in france and can't find them here. The package arrived very quickly but I had to pay 37 euros customs and ups costs. The jersey was too small so I sent it back. A further 20 euros. So far 57 euros spent on a jersey costing 90gbp. So far no offer of assistance. One other point, I intially I asked what size equates to xl jersey I bought in the william lockie shop in hawick. I was told that the sizes were shown on there site. Not so. The only thing I saw was a chart in inches. Not much help for people in Europe. Who deals in inches any more. As we all know how to convert these measurements. When it comes to clothing it never works. All in all, if you live in Europe do not buy from this company. I've lost 50 euros and have nothing to show for it. Not happy at all.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. Unfortunately, when shipping outside of the UK we do not have any control over custom charges, nor can we advise of this prior to a order being shipped. This is controlled by your local government and is unfortunately out of our hands. If an item is not correct, we also do not have any control of the return costs to return an item. Unforunetly the size guide provided by William Lockie themselves is in inches, and therefore this is how we convey the sizing to our customers. We are very sorry your experience shopping with A Farley has not been positive. Our customer service manager Holly has sent you an email to follow up with the issues you have had. Kind regards, A Farley Country Attire

Posted 1 year ago

“Did not expect import taxes...”

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Posted 1 year ago

Thank you for your review and for placing an order with A Farley. As outlined on our website, any deliveries outside the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the Parcel will be released for delivery. You may require to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details. Kind regards, A Farley Country Attire

Posted 1 year ago

“I placed an order 10 days ago with express delivery to reach me within 5 working days. I still dont have my order. According to tracking its still in transit.”

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Posted 1 year ago

“Avoid. First, order confirmation said: "we're getting your order ready to be shipped". No they weren't. Wasn't shipped until 8 days later. Second, returned order which per tracking was received 14 days ago and yet still no refund.”

Helpful Report

Posted 1 year ago

Thank you for your review and for placing an order with A Farley Country Attire. Our customer service manager Holly has tried to contact you and has left you a voicemail message to call her back. We have had a look into your order and can see your order was on the 5 - 7 working day time frame. We have tracked this with DPD and can see your order was received on the 7th working day. We advise returns can take up to 14 working days. We have tracked your return which was received on 10th November which makes November 30th the last working day for the return to be received back into your account. However on this occasion we have fast tracked this for you and you would have received an email notification of this. I hope this helps. Please can we kindly ask you you to contact Holly on 01164105440 or email Holly@Afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 year ago

“Ordered a polo belt as a present. Belt arrived and on inspection found the leather was cracked. Contacted Farley twice by email but no reply. So far very unimpressed.”

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Posted 1 year ago

“Parcel arrived from DPD ripped open with the chinos unprotected inside. As a result they are marked. Separate complaint submitted to DPD. Still waiting for call back and separate reply from A Farley Attire. Very disappointed. First time I have had this experience. Highly recommend that A Farley adopt same practice as competitors and pack goods in a protective inte4nal bag, or box. Not sure if I'll buy again from A Farley Attire.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We received your email over the weekend, unfortunately our head office is closed over the weekend. However, we can see our customer service team leader Emmie has been in contact with you today and arranged for a replacement to be sent and also a pre-paid returns label to be issued to return the marked pair to us. We have also passed on your comments to DPD as we appreciate this is not acceptable. Apologies for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“My order was incorrectly sized by the manufacturer and the DPD driver threw my parcel out of his window 200yards from my house. He posted a ‘black’ photo to prove safe delivery, but a neighbour saw the parcel and hand-delivered it to me. Not happy with either event. Farley processed my refund efficiently.”

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Posted 1 year ago

“My parcel hasn’t arrived”

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Posted 1 year ago

Thank you for your review. We can see your order has been dispatched and delivered within the time frame. Our customer service manager Holly has tried to contact you this morning in regards to your delivery but have not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 year ago

“I paid extra for a 6 business day delivery and my boots still haven’t arrived. It’s now day 11. I’ve tried emailing customer services and haven’t had a response apart from an invitation to write a review. So here it is.”

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Posted 1 year ago

“La livraison ne correspond pas à la commande. Je commande 44,5 et Les chaussures sont de pointure 42 livrées dans une boîte 44,5 . J ai payé 17euros de frais de taxes pour ça ??? J espère être vite dédommagé et recevoir la bonne pointure dans la bonne boîte . Isnt it? Kindly regards”

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Posted 1 year ago

Thank you for your review and for kindly placing an order. We are very sorry to hear we have sent you the wrong size shoes. Our customer service manager Holly has emailed you in regards to the issues with your order. If we could kindly ask you to get back into contact with her via her email Holly@afarley.co.uk it would be much appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Order still not received. Was told it would be delivered between 5 to 7 days. Then when I asked where order was. They said it was out of stock. Now item says delivered. But as on cheaking the order is now on way back to u.”

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Posted 1 year ago

Thank you for your review. We can see our customer service team has been in contact in regards to your order. Having looked into your order we can see you were advised there would be a slight delay as we were awaiting a restocking delivery. As soon as the restocking delivery arrived your order was dispatched on an express next working day delivery, but for some reason DPD then returned the parcel to us, and it arrived back in the building today. As advised by our customer service advisor Emmie, your order was sent straight back out on a next working day delivery service to be with you tomorrow. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I ordered some boots back at the end of August. Quite soon afterwards you wrote to me to say that they were out of stock and would take 3 or 4 weeks to arrive. At the time you gave me the opportunity to cancel my order which I did asking for a refund. I did not hear anything back so emailed again, in fact, I have emailed 3 times using different addresses, I have tried to call but no one answers. Finally, I contacted my bank and have asked them to get involved . Even this week when you told me the boots would be delivered I emailed again and still no one replied. Now I have a pair of boots I don't want and need to return them to get a refund. To say I am disappointed is an understatement. I will never buy from you again and will not recommend you to anyone I know. Chris Bouttle”

Helpful Report

Posted 1 year ago

Thank you for your review. Our customer service manager Holly has tried to contact you on the mobile number on your account but has not been able to get hold of you. If we could kindly ask you to contact Holly on 01164105440 or reply to her email on holly@afarley.co.uk so she can arrange for the boots to be collected and a refund issued. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“You sent me damaged shoes and then made me wait and wait and wait for a refund. Utterly dire customer service.”

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Posted 1 year ago

Thank you for your review. We are so sorry to see you have received a faulty pair of shoes. We can see you were in contact with one of our customer service advisors who sent you a pre- paid returns label and a refund issued. We are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

A Farley Country Attire is rated 4.4 based on 2,567 reviews