Julie Thrush
Between A Farley and their courier, DPD, this has possibly been one of the worst online purchase experiences I have ever had!! Buy from them at your peril!! Initially, A Farley managed to lose my order between the sales office and the warehouse. Then when I rang them to chase my purchase, they did not have my ordered goods in stock, so I had to wait even longer for the goods to come back into stock. When they finally shipped the goods DPD put them on the wrong lorry, and so they went to a different part of the country, and didn't meet the advised delivery date or time! When DPD got my purchase to the correct depot, and delivered to me, part of the order was missing! I managed to speak to A Farley sales office who advised that they were aware of the shortfall on the order, and would be sending out 'under separate covers via DPD once in stock. I was then sent a customer satisfaction email asking me to write a review - before I had received all of my goods!!!! Finally, yesterday, some 16 days after A Farley had debited my payment into their bank account, I was advised by DPD that they were delivering today. They duly gave me my timeslot of between 16.25 and 17.25. At 16.37 I was text/emailed that they had missed me, and that I had to collect my parcel tomorrow from my nearest town! The cheek of it. I was sitting by the door waiting for this darn delivery!! I have spent another 20 mins sitting on the phone trying to speak to a human being at DPD, to no avail - I know there is no use trying to speak to A Farley because their phone lines shut down at 4pm. I wanted to wait until after I had received all of my products, in the hope that I could write something positive, but I am so bloody angry, I am no longer worried about being so negative!! I have already received discounts and 'sweetener' gifts from A Farley, but nothing would entice me to use this company again. VERY POOR!
1 year ago
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A Farley Country Attire has a 4.4 average rating from 2,602 reviews

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