A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.40

4.4 Rating 5,429 Reviews

83 %

of reviewers recommend A Farley Country Attire

4.4

Based on 5,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 23rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No interest in real customer service, as no means of speaking directly to a customer just live chat or email. Tried to use my new customer discount without success on purchase. Boots too big and on trying to return 28 days after purchase, impossible by email to activate return. Live chat apologised profusely, agreed I was in time and gave me an email address. No reply for two days and email saying I was now out of time and return not possible. Phone number given to discuss but only, when called, directing me to same live chat and email. I now have an unwearable pair of boots I, apparently, can no longer return. I'm guessing this is the last I will hear from you but it is certainly the last time I will buy from you unless someone will stand by their assurances. I note communication by telephone is possible. It is not.”

Helpful Report

Posted 7 months ago

“I find it astonishing that after sending emails and making calls that you have still not communicated what I need to do to fix the Vessel golf bag I received. After sending 2 emails chasing what to do next, when I did call, you said that you were only a small family business that didn’t open emails and that I must call to make things happen. And when I did call I was promised a resolution. I wanted to give you time to respond but still I hear nothing from you. The product is faulty on the piping and I require a replacement Vessel golf bag. At least can you speak with Vessel. I still want the bag but the piping for a new product is faulty. Can you please call or email me with a resolution.”

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Posted 7 months ago

“Poor service still waiting for another item i ordered Ordered early December Christmas presents have now had refunds finally sorted Sadly not a good service”

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Posted 7 months ago

“I wouldn’t use these I ordered on Thursday and still not anything saying it’s been delivered but hasn’t. No one picks phone up don’t get no email back. Bad service”

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Posted 7 months ago

“Very bad service order took way longer than expected could not contact customer service absolutely appalling paid for faster delivery also will never be buying from this company again extremely disappointed”

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Posted 7 months ago

“Item I ordered hasn't turned up, so unfortunately I cannot leave a decent review!”

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Posted 7 months ago

“I ordered a jumper for a massive present, and Farleys promised if I ordered now a week before Xmas it would be delivered within 3 days. Well that didn't happen and it was delivered 8th Jan. Tried to get refund and told to phone and it would be sorted. Called but it was always caller number 6 and waited for ages to no avail. The jumper that I received was wrong colour, but couldn't be bothered calling up to swap as they aren't professional in their complaints department. I won't be buying from them again. Also I thought I was on the Glenmuir web site and still don't understand how this company managed to get my custom, will be contacting Glenmuir to find out. Be ware buy else where.”

Helpful Report

Posted 7 months ago

“Requested a refund and still haven’t got it, do not reply to emails and when you call they don’t give any update. Not good service”

Helpful Report

Posted 7 months ago

“Terrible service. They completely failed in every aspect. I placed two orders just after Christmas. The first order was required for a forthcoming holiday. I spoke with their team on 3 separate dates to confirm the delivery date and was told each time that it would be delivered on the agreed date. I offered to pay to upgrade to next day delivery and they told me that I wouldn't need to. Come the agreed day of delivery and....(drum roll) no delivery. Rang them and they then go and check and find that the order hadn't been dispatched. The second order was for a pair of Tricker boots and some shoe cream. I paid extra for next day delivery. I received the boots in good time, but the incorrect colour and style were sent. The shoe cream has yet to arrive. Hopelessly incompetent and now I have to wait for my money to be refunded. I'll spend my £500 elsewhere, hopefully with a retailer that will not repeatedly fail to deliver on their promises, that will deliver all of what I ordered and will deliver the correct items.”

Helpful Report

Posted 7 months ago

“Very disappointed with the time it took to deliver.. It stated it would take from 5-7 days ordered in the 15dec .. didn’t come until 31st.. This was meant to be a Christmas present to be given on Christmas day”

Helpful Report

Posted 7 months ago

“I need to make a return and there is no order form in the box and I have tried calling and emailing so I can arrange to return my goods but nobody has come back to me. Please contact me urgently.”

Helpful Report

Posted 7 months ago

“As many have said before, the customer service is diabolical. On 20 November I ordered two shirts. As nothing had arrived by 4 December, I (remarkably) managed to speak to someone who said one was in and available for dispatch which she sent out that day. It arrived strewed up in a mailing bag and without any labels or tags, almost like the proceeds of a shop lifter! Without my prompt I am sure it would not have been dispatched. The outstanding shirt is still showing on my order as "ordered": this clearly show they are selling things they don't have. Their phone is not answered and emails are ignored, so there is no reasonable way of using customer services. I have registered a dispute with my credit card provider and requested a charge-back. Might I suggest that others in a similar position do likewise and it might liven up this Company to the fact that customers matter.”

Helpful Report

Posted 7 months ago

“Still awaiting delivery from the 11th December. Not able to contact them by telephone as directed to an email address, and receive a general email response saying there is staff sickness. First time I have used this company and no really a great first impression.”

Helpful Report

Posted 7 months ago

“Terrible customer service item from my order still hasn’t arrived despite multiple calls and emails and being assured it would arrive for Christmas”

Helpful Report

Posted 7 months ago

“Ordered on 18 December with express DPD - there was a known risk it would not arrive before Xmas - no communication re actual delivery time - chat box said await news tomorrow no news, sent email got auto reply - there were staff shortages, rang on 23 December after 25minutes in queue - told very shortly Nothing could be done - but the tone was really can't be bothered to help sort this out - package finally arrived on 27th - low rating because I would expect greater effort from a small family company - I was happy to drive two hour to collect but told not a service we offer - there was no interest in finding a solution for a Xmas problem and the tone / lack of interest was the killer -”

Helpful Report

Posted 7 months ago

“i chose the evoucher option as it was close to christmas and too much of a risk postage wise, but i received no email with the voucher. Later i saw that the email said 'Thank you for your recent order with A Farley Country Attire! We’re delighted to have you as a customer and are currently preparing your items for dispatch.' the email with the voucher has still not been delivered and i have recieved no email 6 days later. My brother had the exact same ordering this voucher for my mum. I would like this resolving.”

Helpful Report

Posted 7 months ago

“Very poor service, lack of communication and promises unfulfilled. Ordered a jacket 30.11.25,(2-5 day delivery). Shipped 19.12.25. Not contacted by the company, promised to be contacted back by a staff member by telephone, never happened. Promised £20 as a good will gesture. Never received. I had to keep chasing my order via email as customer service only opened 10-4 which is difficult when you work. I hope other customers get a better service.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We are very sorry to hear about your experience. I can see that our Customer Service Manager, Emmie, has been in touch with you directly and is awaiting your response so she can ensure your concerns are fully addressed and resolved to a satisfactory standard. 🙂 Kind regards, A Farley Country Attire.

Posted 7 months ago

“Cant give a review as my goods not delivered even though royal mail have sent me a photo of somewhere i dont recognise and tell me they have delivered it!!! Not farleys fault something i gave to pursue with royal mail.”

Helpful Report

Posted 7 months ago

“Disappointing service. My order was seriously delayed and the items were sent separately without any clear explanation. I had to contact A Farley Country Attire by phone three times, waiting on average around 30 minutes each time, and despite being promised return calls, none ever came. Overall, this is not the level of service I would expect, especially given the reputation.”

Helpful Report

Posted 7 months ago

“I am posting this update because Farley asked me for another review, yet my original issue remains completely unresolved. After my previous detailed review, Farley publicly replied saying they had “reached out to resolve this.” This is misleading. They did not meaningfully resolve anything. The only response I received was an offer of a refund on the condition that I remove my negative review. No refund has been issued, no replacement sent, and no proper support provided. To recap briefly: • An item was sold that was not actually in stock • I was repeatedly given false shipping promises • I spent hours across multiple phone calls in long queues • The order was shipped late despite time-sensitive assurances • The parcel was misdelivered, marked as handed to a non-existent person, and is now missing • Email support is effectively non-existent • I am still out of pocket, with no item and no refund What is most concerning now is the review process itself. Farley appears more focused on getting negative reviews removed than on fixing the underlying problems. When companies condition refunds or assistance on deleting honest reviews, it makes their overall review score unreliable and misleading to future customers. This was meant to be a Christmas gift. Instead, weeks later, I have nothing but wasted time, stress, and money, and I am still being prompted to “leave a review” rather than being helped. I stand by my original warning: if something goes wrong, you are on your own. And based on my experience, the positive reviews you see should be read with caution.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience caused. Our Customer Service Manager, Emmie, did reach out to you via email a few times in December to try and assist. Unfortunately, your emails you originally sent to us were sent to a 'no-reply' email address, which is why you did not receive responses at the time. Your parcel was delayed over the Christmas period, and we fully appreciate how disappointing this is, especially as the order was intended as a Christmas gift. Please accept our sincerest apologies for this delay. If you need any further assistance, please reply directly to Emmie’s email and she will be happy to help further. Kind regards, A Farley Country Attire 🙂

Posted 6 months ago

A Farley Country Attire is rated 4.4 based on 5,429 reviews