I ordered some boots back at the end of August. Quite soon afterwards you wrote to me to say that they were out of stock and would take 3 or 4 weeks to arrive. At the time you gave me the opportunity to cancel my order which I did asking for a refund. I did not hear anything back so emailed again, in fact, I have emailed 3 times using different addresses, I have tried to call but no one answers. Finally, I contacted my bank and have asked them to get involved . Even this week when you told me the boots would be delivered I emailed again and still no one replied. Now I have a pair of boots I don't want and need to return them to get a refund. To say I am disappointed is an understatement. I will never buy from you again and will not recommend you to anyone I know. Chris Bouttle