“I bought a gearbox and it was worse than the one i already had, paid for the fitting £240 and now i have to pay to take it off again
I had no reply from the people that i bought the gearbox...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I was told the part was available I paid the money for the part plus postage, When chaseing the part was told it was lost in the post the money was returned a very poor service.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“It was a very easy service to use and we purchased the exact item we needed at a fraction of the cost we had seen elsewhere. The delivery was extremely quick and efficient too.”
“A really user friendly site which offers great support, particularly for someone who knows little about sourcing correct car parts. I would definitely use them again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A week later Im Still waiting for my parts. No communication .No Valid Tracking number No communication from Delivery agent UK Mail . No response from Supplier apart from parts have been despatched to me . Demand Refund I guess. Will never Use 1st Choice again”
“I am not satisfied, I ordered a part 10 days ago, the money was taken and the part is on its way and cannot arrive, it's a joke, there is no contact with him”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/04/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordering was simple and the quote came through very promptly. All and any communication was quickly replied to and I was kept abreast. I had an issue with the courier holding my parcel for a week and not telling 1st Choice, and i had ordered well in advance of requirement so I didn't initially chase. That said, they kept me well in the loop and once the courier got back to them it all got resolved in plenty of time.
Thank you, all at 1st Choice and especially Shaun who was my main person I dealt with. Good bloke, helpful and friendly.”
Hi
Thank you for your recent review. We do not add on a cost over and above the supplier charge. That is not how our system works. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
