“Still awaiting refund of £275 for part not supplied several weeks on. Just given runaround from breaker involved and 1st choice spares . Absolutely disgusting customer service. Avoid at all costs . Paid using their unipass secure payment in the hope money could be recovered but no . Complete scam .Robert Mitchell”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 09/05/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
The part was delivered by their courier [with a photographic record], and the breaker has also offered to send out a replacement part.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Easy and quick to place my order on line and order delivered 24 hours quicker than expected. Part ordered was a used part so quality of product as expected.”
“I order a part on the 5th of May, made a payment and have not teceived it. It said l would get it within 2 o3 working days. I have contact by phone and email to request a tracking number and later on to get a refund. No update or resolution”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“It was meant to be a smooth transaction but FedEx made it the worse experience, delivering after 7 days for a next day delivery. I had to chase it up everyday”
hanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I needed off side doors and wing for my Kia Soul. Within the hour JB Spares contacted me to say they had the parts I needed. They sent photos of the parts to make sure they were the right parts and they very kindly delivered them to my address. Top mark”
“First class service from JPS Autos, Needed Alloy wheel for my 2015 Pulsar, Jack sent me pictures of the said wheel and I received the wheel 2 days later. I have no hesitation in recommending JPS Autos for Japanese spares”
“1st Choice took my details,this led to multiple offers on the specific part I needed, I had 5 offers on the first day and found my part at a brilliant price,received the part in immaculate condition and it worked perfectly when fitted, really pleased with the whole process as I had been searching for days to source the specific part I needed,a 2pin motor with regulator for my 2011 ford focus driver side window, a 2 pin as I found out was hard to source,,many thanks”
