“1st Choice Spares offers a service to try and find a spare part for your motor vehicle. The process is very simple and quick. I have used them many times.
We placed a request for an A/C compressor. We selected one from a list if offers. We phoned the garage to ask a simple question which was very helpful. Part arrived well packaged and on time. And it's from here things started going wrong...
The part delivered did not look like it was going to fit. We raised a question that the part delivered might not fit, even though we gave over car details/registration. The garage assured us it would fit. We then went ahead removing old compressor. They did not look the same. We raised a complaint to 1st Choice Spares who must have forwarded our complaint to be told again that it will fit. We replied with pictures and video and asked for a full refund along with postage. The garage agreed. We sent the item back using Royal Mail 'Signed For' which arrived on the Monday. By Wednesday, I hadn't heard anything so I sent a message to 1st Choice. Nothing. So on the Friday I raised yet another complaint. The garage then wanted to know who signed for it, so I replied with yet more photos. That day I got confirmation from PayPal that the refund was received...but without postage.
This was not a good transaction. I have used 1st Choice many times without any issues. But when there is an issue...1st Choice let me down. They offered no mediation or advise to me. Oh, and of course, we are now £10 short because of the garage's mistake.
I shall longer be using 1st Choice (or the garage).”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 20/07/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
Our last update at 08/08/2025 12:12:25 was that a refund would be issued.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Received the part I needed at a great price. Quickly delivered no fuss was kept up dated when posted and expected delivery day and time a good all round transaction would recommend”
“Excellent site, easy to use. Highly recommended. Very satisfied with the interactions between 1st Choice Spares customer service and supplier. Supplier was very knowledgeable. Quick and easy payment system.”
“I was a bit wary at first when I could not pay with PayPal but everything was fine it arrived safely. It was a bit pricey for a used light but thats the way it is.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered a part for the van , picture they showed was the correct one, it arrived but was not the same as the one ordered. Notified them explaining the situation , straight onto it and they sent exactly the right one. Could not fault their service one bit.”
