Hi
Thank you for your recent review. We were sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log and our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“My experience using 1st Choice Spares was shocking. I was sent a gearbox that did not work, only to find this out after paying for labour to fit the gearbox. 1st Choice simply relayed my message to the breaker, Cit-Ren, who stated a "parts only" warranty. They were willing to swap for another gearbox, but how can I trust a company who has already sent me a faulty item? When queried, they stated it was tested by reversing the car onto the ramps; this was most convenient as it was 1st and 2nd gears on the gearbox that were not working... Does beg the question, when they drove the car OFF the ramps, at what point did they decide 1st and 2nd gears were OK? When they had to use 3rd? Their original message prior to purchase stated it was a "good manual gearbox" - last time I checked, "good" does not mean faulty. Avoid dealing with these companies, as any issues are not resolved.”
Hi
Thank you for your recent review. We were sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log and our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Great! I put a call out for an urgent part for my 1990 talbot and had 2 offers within minutes. Bought and it was delivered super quickly. Really happy, thank you”
“I sent out a parts request for a hard to find spare for my 2016 Honda CRV, one breaker replied to say yes they have it but were not willing to check the part before payment. Paid for the part only to be told a week later that it wasn’t any good and refunded. This was a complete waste of everyone’s time and stress on me.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Hi I was very pleased with the service offered. I’ve not fitted the gearbox yet so hopefully it will be ok . The only thing I would say I wasn’t given any day or time of delivery which would have been helpful but it was left in a good place and all was well . Just a phone call would have helped but I’m happy over all”
“I had to phone 1st choice seveal times and send pictures of the required part, perhaps inevitably. I was surprised that when I rang them after a longish interval they conrirmed they had soueced the part and it was ready to be sent. Would I still be waiting if I hadn't rung? But all's well that ends well!”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“All was going swimmingly, when I found the seatbelts I needed for my car, payed what they asked for. Then when I hadn’t heard from them after about a week I called them and they said that the parts were were priced wrongly and I would have to pay double.if I still wanted them Still waiting for my refund”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“They are excellent in generating a supply of used parts to consider. The first occasion worked well. The latest was a disappoitment. I was told by the supplier Automotive Parts NW ltd that the door shell was undamaged and in particular did not need painting. When it was unpacked it had deep scratches that would not buff out. The conclusion the unpacker came to was that it has been packed poorly and was probably dmaged in transit. Automotive parts would not respond to my request for some credit against the full price I had paid for an undamaged part. It left a nasty taste in my mouth.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered gear box undercover tray its been over 2 weeks now and still haven’t received it. I am keep chasing it with the motor and motions but still no luck hope i’ll get it”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
