“Not happy atal was sent wrong part which was for MOT he said it was 2015 proof of part he sent 2013 so car stuck in a garage tried ringing no reply I now have to buy one from eBay and I want my refund please I will be ringing until I receive it did speak to him on the day garage tried to fit after that no response.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Works well it is a shame that the supplier was rubbish with the part that is broken and isn’t suitable for I need it for.
Have tried to contact them but they did not reply.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/03/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st Choice spares found a part with Specislist Auto services. I then paid for the part & delivery in full. I waited several days with no acknowledgement of receipt of funds or delivery of part. I called & emailed S.A.S with no response for a week. 1st Choice Spares told me to contact PayPal to rectify the issue. Please be aware that 1st Choice Spares offer no help in disputes.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 16/03/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I had been waiting for a door lock on back order for 6 months with no progress. I found 1st choice on the internet and put my request on there. Within a day I had two ‘ offers ‘ with the right door lock and purchased it that day.
Very good website I would recommend them.”
“I got the part i needed at a reasonable price. The sellers, prestige parts, were very good and called me after i sent a message. The offer i accepted was not the first offer i got as that was far too expensive. A good tip is to wait for a few offers.”
“Great service, kept updating with new parts that had been located.
Some companies advertise inaccurate price though, ie without accurate delivery costs, however this isnt down to 1st choice.”
“FAirly good service I eventually received the part after about 2 - 3 weeks owing to not being provided with tracking details and having to go back and forward with redwood recycling ltd.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
