“I had a quick response to my parts request.
I had a concern over the part as other suppliers were offering the wrong part, with a completely different part number!
The supplier called me and sent photos to confirm the part was the one I wanted.
Delivery was quick.”
“Two transactions. Both said, thry had the part, both said they posted it, after a lot of following up by me both said the courier had lost it, nither provided a tracking number,
Very bad practice
In the case of FENCHSPARE i recieved a refund. of £30
In the case of UFS&A&C AUTO £ 34-99 Despite repested requests no refund
What a waste of my time.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Always happy with 1st Choice spares, always find me the parts required, having issues at the moment with a suppliers delivery company loosing my part that I'm waiting for, but this isn't the fault of the supplier”
“My second time using 1st Choice. I was very impressed before and not disappointed this time.
I needed a seat for a Micra which was sourced at Orange auto spares. Phone call to confirm my requirement and photos sent of the part before completing purchase.
Prompt despatch and delivery via FedEx.
I would certainly recommend.”
“Prompt response. Supplier did his best with good advice on how to proceed next with a difficult project on a very old car where parts are nearly impossible and the VIN did not actually produce the correct part for the car because the manufacturer had actually installed an older version of a handbrake in the car.”
“Very good from both Sunrise Car spares and Orange Auto salvage. Unfortunately I’ve still not managed to source the parts I require but the professional approach of both these companies was excellent!”
“First time I have used 1st choice. Very easy you pop in what your looking for along with some other details. In less than 24hrs I had a few responses. I found the perfect match and the company that had the part I needed where very professional and the delivery was quick.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I know you got the first was wrong but thank you for getting me the correct item much appreciated. If I ever need anything else I will get back to you.
THANK YOU. Phil”
“I was hassled a bit by the company who contacted me but I bought it when I was certain I needed it. It is what it is, a used windscreen in a tailgate which appears to be correct to me but I won't be sure till the fitting people come.”
