“A really user friendly site which offers great support, particularly for someone who knows little about sourcing correct car parts. I would definitely use them again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A week later Im Still waiting for my parts. No communication .No Valid Tracking number No communication from Delivery agent UK Mail . No response from Supplier apart from parts have been despatched to me . Demand Refund I guess. Will never Use 1st Choice again”
“I am not satisfied, I ordered a part 10 days ago, the money was taken and the part is on its way and cannot arrive, it's a joke, there is no contact with him”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/04/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordering was simple and the quote came through very promptly. All and any communication was quickly replied to and I was kept abreast. I had an issue with the courier holding my parcel for a week and not telling 1st Choice, and i had ordered well in advance of requirement so I didn't initially chase. That said, they kept me well in the loop and once the courier got back to them it all got resolved in plenty of time.
Thank you, all at 1st Choice and especially Shaun who was my main person I dealt with. Good bloke, helpful and friendly.”
Hi
Thank you for your recent review. We do not add on a cost over and above the supplier charge. That is not how our system works. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st Choice spares located an unusual (and expensive) part for my 2020 Renault Kadjar. Even though it was Easter weekend I still received it yesterday morning and the clos INCLUDING carriage £13.
Excellent service from 1st Choice and the supplier.
Brian Tavistock”
“The people who work with 1st choice are not serious..I pay them their said they have the parts and after 1 week they say we don’t have the parts…tricky guys .. they’re name is Car Motional Ltd”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Purchased shock Absorber and spring for a Mercedes Benz. Prestige All Parts called me 8am in the morning to tell me they had tge part then harrased me another 5 times until I broyht the part with calls left ring and centre. So I brought the part on Monday morning at 9am. All paid for they promised it would we with me in 2 working days. 5 working days later its still jot arrived. Their courier APC who I've never head of tried to deliver to someone's house when the part was clearly going to a garage. With clear delivery instructions. 1st Choice have been great. But Prestige All Parts are terrible to deal with, rude, harassing with all the cold calls, slamming down phones on you. Absolute bellends, shame they are 200 miles away or I woukd have gone up there directly and delt with them face to face. Shows how rude someone can be on the phone. But when you send the Heavys in they are pussys.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very smooth process.... perfect match for my vehicle and ordered Friday evening and received Tuesday late morning.. great price and service and will use again
E”
“I bought a full wheel I needed just the alloy but I was sent the wheel as that was only available but then they told me it’s 96 pounds with delivery for a Nissan micra wheel with tyre. As I didn’t have time I said sure but when I received it was bent I am kinda disappointed as the wheel was bent as I was buying one cause the old was bent. 96 pounds for a wheel with bent alloy isn’t right”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“not good at all i ordered a 2015 front bumber and ended up with a 2008 and on top i have to pay an extra £40 for deliver and now getting nowhere with a return or refund”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
