“I received the goods ok,but have been on to them numerous times for a invoice and £20 back for postage which on the telephone when we agreed the price they said was included.They have until today to comply or i will take it to the smalls claim court. I do not know if i can sue them for taking £420 from my card when we agreed £400”
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Customer Care - 1st Choice.
“I would have liked to have give 5 star review but I can't due to poor communication and direction of parts sent .After lengthy phone conversation and being ask about billing address and delivery address parts where deliverd to home address instead of garage dealing with car . However I did get part for free after mix up .I was still out of pocket as I was on holiday at the time and had a lot of inconvenience and time to arrange pick up and drop of at garage which had a knock on affect on time taken to do repair as we had hope to pick up car on arrival home after a holiday”
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We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Ordering was sufficient but delivery was poor I told the company that I bought it from not to deliver it at the weekends whoever they used tried to deliver it on a Saturday because no one was there it was delivered 3 days later so overall it took over 9 days to deliver I need this ASAP I ordered this on a Monday it cost a lot of money and came 9 days later but I have it now so no problem”
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Customer Care - 1st Choice.
“Ist Choice Spares has an easy-to-use website and provided good progress feedback. I found it very easy to describe the car part I needed, and received a quote very quickly. The 3 stars is linked to the next experience.
Unfortunately, the company who agreed to provide the part (confirming it was in stock and promising fast delivery) did not actually deliver anything. Although I received a full refund quickly via PayPal, I received no explanation or apology from the Manchester-based firm, and was greatly inconvenienced.
This is not the fault of 1st Choice Spares, but it was a disappointing experience.”
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Customer Care - 1st Choice.
“1st choice administration was good. However, on two occasions, for the same parts, RHD drive headlights, arrived broken!!! On the first occasion they were also the wrong headlights!!!!”
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We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with these suppliers.
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Customer Care - 1st Choice.
“Company I purchased from through 1st choice spares have yet to deliver my engine after over a week and numerous phone calls. Was told delivery would be 2-3 days.”
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Customer Care - 1st Choice.
“The process of purchasing the parts was straight forward, the delivery was punctual and the parts work well. However when we requested a copy of the Warranty (6 months ) we were told they would not supply a copy a copy and that we would have to go `on-line` and find it. Why is the world obsessed with `on-line`. My grandparents are in their late seventies and `on-line` is not part of their world. We were told it was impossible to provide a paper copy. Not consumer friendly at all.
Alasdair Osborne Appleby”
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We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Good response to initial enquiry confirming availablility of beige coloured load cover for luggage compartment. A subsequent phone call from Auto Spares Hull advised that the beige cover was NOT available as thought. I requested a refund with email confirmation that the refund had been made. A further three telephone calls before verbal confirmation a refund had been made with the promise of an email confirmation, I'm still waiting ten days later.
Despite my unsatisfactory experience I would consider using 1st Choice Spares if they had the correct part at a competetive price.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“All in all first choice is what it says it is. If these people Carnt help then no one can. I've used first choice on several accations and always found them very satisfactory.”
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We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“1st Choice itself is ok but the real question is how good are the companies that work with 1st Choice. I had a very had experience with The Scrapper Co in Bolton. They sent parts that did not fit my vehicle & it took me 13 weeks & 5 phone calls to get my money back. Not good!”
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Customer Care - 1st Choice.
“Originally sent the wrong part due to lack of clarity at despatch despite having an accurate part number provided. . However did apologise and sent the right part whilst collecting the wrong one in c24 hours. Part is now fitted and works fine.”
“5 stars for finding parts,1 star for customer service
you should vet your suppliers
like the" engine company norwich " complete fraudsters need to be removed
and had no help off yourselves compared to partsgateway”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
