Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with the first supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Hi,
The price was fine but I had to ring as the part did not arrive on time, when it did it was in very good condistion, so it was agreed that I would get a £10 refund for the late delivery but to date I have not recived it.
Regards”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Recieved the correct part which arrived very quickly. Disappointed that the part had obviously been broken previously and had been glued which was OK but felt this should have been reflected in the price I paid.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I still haven’t received the part. The first delivery window passed so I called them. They said must be lost in transit they will send another. I’ve had to call four times so far they don’t contact me. Delivery promised for yesterday Friday or Monday latest. Today is Saturday so will have to see what happens”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Your system was hacked and a guy pretending to be from NorthWestCar Spares sent a text with all the details for the part I wanted, and asked for payment over the phone which stupidly I gave as he had all the details of my car so assumed genuine.
He then took £700 out of my account and tried to take a further £900 out after I had frozen my card.
This guy can only have got the details through your site so maybe you need to review your security
The 2nd company I then contacted sent a secure link but after 4 days and much chasing I heard nothing
Eventually they told me the part they had was faulty so sourced another part which was wrong when it arrived
Finally I sourced the part myself but still need the refund for the wrong part and have to pay courier which I am not sure I will get refunded
Not the best service I have received”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Audio unit from scotty yard sales arrived with scuffs and scrapes on the fascia from their removal of it from a car a depot .
It is working and has been fitted by nissan swansea I have asked for a reduction in price because of this they have refused I paid £ 295 for it very disappointing”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Unfortunately the only supplier to respond to my request sent the wrong part, so I had to return it. On a positive note they refunded my payment within a day of the return.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team and they have contacted the breaker on your behalf. The latest update is that the tracking information will be sent to you.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Tried to order a replacement lock for my Drivers side door. spoke to Orange who were very helpful. Unfortunately they advised replacement lock wasn't working and had to cancel order. Have now solved issue by using Wd40.”
“perhaps take note of what the suppliers you work with operate and conduct business to ensure there is a vetting process of only dealing with reputable ones. Maybe on the feedback form below also change the answers to how quickly the company replied as there is a lot of difference in 6-12 hours and the next option being over a week.”
Thanks for your recent feedback.
We do provide star ratings for all suppliers, based on feedback from thousands of customers. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
