“Not so pleased with 1stChoice this year compared to last year. I am not getting any or very few responses to my adverts compared 2 previous years. Also when inputting info to website often it responds too kwik and I end up with rubbish advert !!”
“Initial contact was good and parts arrived very quickly, but , phone not answered on follow up calls and no replies to voice messages that were left.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Get plenty of offers but when you call it seems they offer without reading the description.
I asked for a black bumper good enough to be put on the car without painting.
When i called many replied with 'I'll have a look to see if I have a black one for you'”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Item came wrong. ..thankfully Kieron came to the rescue. ...the correct item came 7 days later. ..however the original one is still with me.despite asking for a collection to be arranged. ..twice. .however I am pleased with the service.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“they where ok but the thing i did not like they gave me a price on line when the had all my details about car and where i lived .yet when i phoned to order the part they added another £10 for delivery and more vat .when they new my address to begin with and they just said its up to you if you want part or not in a bad attitude .just that i could not get part anywhere else i took it.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Dear Sir/Madam,
I did pay for the purchased but it was confirmed by the seller that it would not
fit so was refunded. But sellers description should have been more specific.
The part number was wrong.
Thanks.
Its so important to have specification dead on.
It saves all the hassle and postage to and fro.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“yes that service is very good in terms of if you're looking for a car part you go to the website you put your details still in medically people start texting you with the parts they have for you but the only problem is no all the parts turn up good so if there is a problem is very hard to sort it out between the customer and the supplier and first choice not doing nothing about it not happy about that”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I have searched for a spare part for my car twice using this site. On both occasions, I specified exactly what I was looking for. Whilst 1st Choice returned quotes, none of the salvage yards bothered to read what I had entered. The second one I tried to purchase off told me that the part was the correct colour; I paid for it, only to be told that it was the required colour after all.
So, yes 1st choice return quotes for you, but expect to have to do further clarification with the salvage yard and even then expect to be told they don't have a suitable part.
Would I use them again? It would depend on what I was looking for.”
“Received a quote from one of 1st Choice's partners quickly. Took a couple of days to contact them due to Bank Holiday weekend payment made 27/06/2020 delivery anticipated 29/06/2020. Payment processed 02/06/2020, so slightly concerned that partner may have been slow to process order. No sign of delivery by Monday 1st June. Contacted seller informed problem with Courier promised 2nd/3rd June still no sign by the 4th seller contacted again on Friday 5th promised to chase up courier which I am guessing they did although when seller contacted on Saturday they had been unable to contact courier (TNT) office other than by e-mail item finally delivered Saturday pm and was as described. So happy with the part but delay in delivery was disappointing.
Previous 1st Choice feedback forms rather limited in options and could do with options ie seller contacted, order placed, awaiting delivery. Still I got the part which was the main thing..”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“I received a few quotes quickly and we contacted Renparts the same day and ordered the parts.The payment was taken and we have waited 2 weeks but have not received the parts.We have phoned to remind them but still nothing has arrived.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
