“Can't fault first choice but my experience with one of your suppliers has been horrendous. I agreed to purchase the part from Hancock car dismantling and paid the £33 plus £11 delivery, when the part arrived it was found not fit for purpose. I immediately contacted Mr Hancock who said he was on holiday and would refund me when he returned. After many phone calls with Mr Hancock I still haven't received anything. I returned the item as requested for a cost of £7.50. and given details of my bank card but there seems to be one excuse after another, please warn all your other customers.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Delivery did not arrive until two days after it was promised, which meant we had to stay in unnecessarily. We should have received delivery updates from the courier but this did not happen either. However, when the item arrived it appears to be just what we needed, although it has been too cold and wet to fit it so far. I think the delivery process needs to be streamlined which would result in a "very good" score, as everything else was fine.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The service received was good and Orange Salvage were very helpful. A suitable gearbox was found and the purchase made. Delivery was scheduled within 2 days. After 3 days I rang to find out the delivery details. The contact Tom said he would investigate and call back. This he did only to tell me the gearbox had not been sent as it was faulty. This was fine but no one had bothered to let me know! So 3 days wasted! The search began again!
The next day I received a call from Car & Commercial Dismantlers Ltd, Rochdale. The lady explained they had a suitable gearbox for my car. It had done only 53,000 miles! I agreed to purchase and it arrived last Friday. My garage was alarmed at it's condition. Externally heavily corroded and one of the drive shaft supports was vey rusty internally. This was easily visible from the outside. My garage would not fit it to the car! I contacted the supplier to express our concern but the contact, Tom, was very dismissive and said what do you expect "it's a second-hand old gearbox; the rust won't matter! You can easily clean it out!" Well it is not easy to clean out and of course some of the rust will fall into the differential. He said "that won't matter" In other words he was not interested and offered no other help or advice.
So we tried to clean the shaft support very carefully. We also decided that we would have to renew the outer oil seal. When removed it revealed that the roller support bearing was also heavily contaminated with rust flakes!
Naturally the garage was not happy nor am I. I have a gearbox which I may not be able to use! The garage is deciding what to do. They are considering whether to remove the differential housing and to renew the roller bearing. This may resolve the problem?
I do not think the suppliers attitude correct. They really couldn't care less!
The 53,000 mile gearbox had obviously been "stored" in very poor conditions. More like you might expect from an old style breakers yard not from a careful Dismantlers premises where the parts are properly sorted and stored!
Maybe you should "vet" your associated companies to ensure that proper standards are met?”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Deliver and contents arrived.glass of windscreen not broken.however I ordered a boot and received only the skin of boot ,all the inside was removed. More labour now involved. Haven't yet called supplier. Wasn't told would be only the skin and glass.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you are not happy. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into any matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Well sourced and we'll priced. But then they damaged the part I needed when they took it off the other car, so transaction never went through.
Shame.”
Thanks for your recent feedback.
Our records show that 6 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
Enter your ID: (Email) & Password
Click on “Requests & Quotes” and view a list of requests you have made.
Click the “View Quotes” button beside your request, which gives you a list of quotes received. (If no quotes have been received, this will be “Greyed out”)
To view full details about the quote, click the “Click for details” buttons, which will open out the full details etc. including the ability to download copy invoices.
Alongside many, there will be a Pay Online button, allowing you to order securely, from participating depots.
All the best
Customer Care - 1st Choice.
“We entered the details of the parts we wanted, a quote came up. We contacted the seller to see why the postage charge was as expensive as the part, the company said they didn't use Royal Mail only courier services, we bought the parts, I was shocked that carriage was so expensive but we couldn't buy the parts locally so we were forced to pay the inflated fee.”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that a request was made for:
Parts:
Door (Front/Right)
Parts:
Door Mirror (Right)
A breaker's quote was issued for both these car parts [and another breaker had quoted just for the door, as you say] - perhaps contact the breaker who quoted for both. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Pretty good site would of appreciated some updates on delivery of the item though instead of having to bother the mechanic when he was busy to see if it had arrived”
Thanks for your recent feedback.
Our records show that 4 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“If I waited for all quotes to come in I would have paid half as much also part arrived damaged but was cheaper to repair than send back will use 1st choice again but not the people I bought part off because they obviously new it was damaged before they sent it”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Not good service! Sent wrong Engine to me then on the phone saying it was right one !! Made me pay £66 to return engine was sent new Engine and money returned all this took over 2 weeks.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Rear indicator light slightly damaged when I. Received the goods very well
Packed cannot complain at the price considering post and packaging
8 out of ten.”
