“I ordered a bit for my car with very little knowledge of what I was ordering. They took the time to phone me and clarify it was the correct part when they realised I had zero knowledge of cars they asked for my mechanics number and phoned and spoke to him directly 5* service”
“I have finally received the oil pump I ordered 3 weeks ago. I guess the issue was with the company Ecoparts out of Hinckley, whose correspondence was woeful. I had to repeatedly ask for a tracking number which I finally had 3 days after DHL tried to deliver it unsuccessfully as I was away, hence the request for the tracking.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Put list of parts online, several bids received within hours. Placed order and was sent photos of the parts to check they were correct before sending. Package received a few days later - excellent service, would recommend and would use again if necessary.”
“Really great option for us, trying to get a part for a Jaguar that would have cost a huge amount with JLR.
We used a company in Birmingham.
I think the key to any one reading this, is confirm the part can fit the Reg with a message”
“1st choice, first class service. I really had a pleasant experience with 1st Choice, especially with Alison who assured me that my order will be safely delivered and followed it up to the end.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I have been using 1st choice for over 15 years but last time I bought 2 driveshafts from a scrap yard called A&C Auto salvage and it was a nightmare they lied to me for for almost 3 weeks I had to call over 10 times and every time I was hearing different stories even when I asked them for a refund when I told them if you can’t send the item then I should be entitled to a refund but instead they told me to go back where you come from and I have all of those recorded as a proof anyway in the end I was really disappointed because the site I have been using for a long time turned out to be full of fake scrap yards and scammers.
1st choice really should look at those who try to sale things on this site.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 07/10/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
Our understanding is that a refund has now been made.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
