“Paid for a gearbox for a Kia Sportage 2017 and was told it was an overseas shipment and would obviously take longer than normal 5-7 days delivery and it will be approx 10-15 days. I received an email saying it was due to be delivered on 19th June and did not arrive. The tracking details were very slow with very little detail and when it did arrive on the 4th July the tracking did not let me know. Today 7th July the repair garage phoned me to say they had sent a 2019 hydraulic gearbox which is a totally incompatible gearbox for my vehicle even though checks were made for my make, model, and year and confirmed to be a correct replacement. I now have to go through the process of a refund and return the gearbox aswell as trying to source another while my vehicle remains at the garage and I have had the expense of a hire a vehicle during this time. Last but not least the packaging was damaged in transit and and had to be repackaged adding further delay to delivery. One star given as there is no option for zero stars”
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Customer Care - 1st Choice.
“Part was not the one I ordered. I was sent a photo of a genuine Citroen part but I was sent a poorly made aftermarket part that I could have bought on eBay for less than £10. But I was still charged £40 which I would have been happy to pay for the genuine part. I felt ripped off and my customer had to put up with a cheap, inferior part. Delivery took well over a week which is rubbish.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
