“I have paid for my gearbox but still haven’t received it from A+C Auto salvage (uk) LTD and been given several dates of delivery and nothing has arrived going to wait 1 more day before contacting my bank to claim payment back for gearbox payment that I paid very disappointing.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I must admit I was a little concerned to buy the car seat I wanted online and unseen. I definitely needn't have worried. The company was prompt to answer my questions and sent me photos so I could see that what I was getting was what I wanted. Would 100% recommend them.”
“Very fast quotes fie my needed parts.
A Few double cost for same part prices, so don't rush with your first quote :)
Next day delivery. Will use again np”
“I cannot fault the 1st Choice platform, but I can fault the suppliers on the platform. Dealing with MGS AUTOMOTIVE LTD was an unpleasant experience. Initially, I was told the part was in the UK, then after challenging this statement, they admitted the part was coming from Spain, but do not be concerned as "we have a fasttrack courier who can get it into the country in 3 days". I agreed and paid for the part. After 2 weeks (10 working days) not hearing from them, I enquired about the delivery of the part, only to be told it has been "stuck in customs". After a further week, I enquired again, only to be told the part arrived damaged and therefore they cannot supply the part and I will be refunded. The only highlight of this experience was that I was refunded, the 1-star review is for the unpleasant experience and the waste of my time and leaving me without a car for 3 weeks due to their incompetence.”
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If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I was sent the wrong window regulator (£72) by a 1st choice supplier. As my garage could not fit it (after removing the broken part) I have £79 extra cost to put the window back again as I needed the car. Although I got a refund for the 1st choice part, I could not get any compensation from them for the garage cost....”
“Needed to source a drivers door window regulator for my Toyota Avensis SE Hatchback 1.8 Year 2000.
None available from toyota Uk or Japan. Searched via !st Choice Spares, received one reply which ultimately proved to be the only 100% match, the supplier provided photo's of the item so I could check before committing to the purchase. Although the reviews for the supplier were mixed, I paid for the part, it arrived and matched the photo's, fitted the regulator and it is working perfectly.
Although the original mechanism failed because of a broken plastic widget, the whole regulator has to be replaced. Not cheap but keeps my 25 year Toyota on the road, so for me a result and happy to have used 1st Choice Spares as it was a very rare item.”
“I was looking for a replacement part and received 2 quotes one of which was on the high side of reasonable the other was almost double the first and looked as though they'd just thought of a number. So a bit of a curates egg some good stuff but also some bad.”
“You seem to be a helpful and honest company.
You need, however, to delete Scott Yard. I have used them recently and found them to be dishonest
The same happened a few years ago with a Fiat Punto gearbox.
Would not recommend them, Les Turner.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I’ve tried to return faulty door had no help ! It Will cost more to return or same as the door price! I was told it was in mint condition but it’s very rusty and cost a lot of money !”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered and paid for part. Spoke to rep the next day to confirm delivery date. After 7 days and lots of unanswered messages and calls i am told they don't have the part!
Very unprofessional.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Not sure their performance could be any better as far as I am concerned. First class service and the part purchased arrived very quickly and very carefully wrapped. Would definitely use again”
“Shocking service - faulty seatberlt sent, told a replacement was sent. No tracking number forthcoming so clearly BS.
Have told me to return the original from 4 weeks ago at my expense.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 04/08/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Part was ordered and paid for but subsequently cancelled same day due to incorrect part advertised by dismantlers. However, the cost was still deducted from my bank. After numerous requests for a refund and no response from 1st choice 12 days ago. My bank is now chasing refund.
I would not use 1st choice again.. beware. !!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
