“1st Choice Spares supplied a Mazda gearbox which arrived promptly with carrier. The carrier could have been more helpful, but that wasn't 1st Choice Spares fault. It was exactly as described and on fitting appears to function correctly. Usual return if not correct guarantee was given and the price was very reasonable.”
“I was using more than 5 years but never have a problem but very Crook Company called Foreign spareparts sold me defective product and they are damage your image. Please contact and ask when are refunding our money back”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 20/03/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I am so grateful for the service that 1st Choice provides. I have never bought parts for my car before and was surprised at how easy and convenient it was. I needed parts for a 2009 Audi, of which one part was discontinued by Audi, and I feared that would be it, however once I contacted 1st Choice, the offers came flooding in almost immediately. I had questions that needed clarification, and these were dealt with promptly and efficiently. I am so pleased with the outcome and will post an update once I have had the part fitted. Thank you so much for your invaluable service, I would not hesitate to recommend 1st Choice to others and to use this service again, should this become necessary. Many thanks.”
“Got the spare part fitted fine was charged £150 by your company the part came from a scrapyard in Stoke and inside was an invoice for £90 so a 66% mark up just for finding the part seems very steep to me.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. Any price charged is by the breaker selling the part. Looking at the quote with a value closest to £150 is this:
TURBO PIPE £118.00
DELIVERY £7.00
VAT £23.60
TOTAL £148.60
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Hi,
I took the spare to the garage for fittings where it was was that one flap and few screws were missing . So not exactly satisfied with the spare….”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Hi, had a problem sourcing a part for my bmw ,could not find the item anywhere, until Rob the manager at quarry motors went above and beyond to sort it out received the part the next day , would recommend using this company for bmw parts 100%, thanks again Rob.”
“Brilliant system. Will be using again. When I decided on a part, the guys I spoke to were brilliant. Very helpful. Part is due to arrive today or tomorrow.”
“I needed an engine and they were the cheapest by far. They had it delivered to the garage on time. The garage fitted it no problem and the cars back on the road.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
