“Your site is very good, it is your suppliers that are poor.
I received a quote and was assured by FCS that the part was in stock. I ordered it for £390.
I then chased ad they gave me a story that it was in stock but someone had sold it over the counter, but another part would be arriving and i would receive as of 26th May.
Nothing arrived - just spoken again and same story. delay in shipping.
Not overly impressed.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very poor service. Bought two gearbox which I specifically gave a code and only wanted that code. But the spanner’s knew better and sent the wrong gearbox”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Correct part not found. Dealers wanted payment before part checked to match part required. Requested photos of alleged part available from several dealers, but none forthcoming.
Not impressed by the experience.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that a breaker has dispatched a part. If this is incorrect then simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I have written to you complaining about the treatment i received from Foreign parts. They have now agreed to send me a replacement after countless phone calls and promises to phone back. So we will wait and see the outcome of the present situation before replying Leighton Davies”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered a gearbox from this company, toyota advised that gearbox they sent was useless as it had a bolt thread completely hacked off. The company advise that part was road tested before irs sent out. Toyota said this couldnt have been and the seller knew that. Seller wont answer my calls now... ive waited over a week for refund of over £900 and had constant promises re proof of refund payment ignored. Shocking company not to be trusted Stay Away!!
Trading standards have been contacted and action fraud.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“location of my required part found at Prestige Allparts.
Called and confirmed user manual was correct for my car, i ordered and paid for it.
It was due in 3 days, one week later after a few calls it was now not available but still looking for it. 2 weeks down the line still waiting for a response.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“Absolute rip off... sold me a faulty part. Noticed the same week I bought it. I have been calling and they promised to get a part an call me back on two occasions now. Tom never called me back... ignore my call now on themin number and dont respond when you message through their site. Still chasing now and will lose out because I will have to pay to have the part fitted again as well as a new part. Not longer before I come site to sort this out now lads!!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We have searched and found your message that was sent to us 2021-01-22 10:27:41
We are investigating if there was a technical issue as to why it wasn't picked up.
All the best
Customer Care - 1st Choice.
“ordered a driveshafts for 2006 colt have reg number down on your website part came not for car I put in despite asking on the phone when I ordered is it defo for a colt diesel assured it was garage stripped car down and found the part was for a petrol car no could they have checked the reg I put down”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Think that Ist Choice should check the spares dealers that they use. To be fair when I complained about Cosmos Auto parts they did contact them . That was the last I heard even though I sent a picture and video of a completely useless part that was sent out late by Cosmos. I got my money back but would not use or recommend to others.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 18/02/2021.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I didn't recieve the part and after calling you said you would chase it up but haven't, I was hoping to get the car finished friday gone ,very disappointed”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
