“Ordered and paid for part. Spoke to rep the next day to confirm delivery date. After 7 days and lots of unanswered messages and calls i am told they don't have the part!
Very unprofessional.”
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Customer Care - 1st Choice.
“Shocking service - faulty seatberlt sent, told a replacement was sent. No tracking number forthcoming so clearly BS.
Have told me to return the original from 4 weeks ago at my expense.”
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We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 04/08/2025.
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Customer Care - 1st Choice.
“Part was ordered and paid for but subsequently cancelled same day due to incorrect part advertised by dismantlers. However, the cost was still deducted from my bank. After numerous requests for a refund and no response from 1st choice 12 days ago. My bank is now chasing refund.
I would not use 1st choice again.. beware. !!”
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“29th of July paid for a replacement 2015 engine, The delivery was initially promised within 3–5 working days, but the item did not arrive until more than a week later.
Upon delivery to my garage, it was confirmed that the engine was not the correct model. Specifically, it was a 2012 engine, and several parts and the engine code did not match my vehicle’s specifications. As a result, my mechanic advised that I return the engine.
I contacted Vauxhall Spares Ltd multiple times to discuss the matter. During these calls, I was treated rudely by various staff members. Despite forwarding a detailed report from my garage and requesting either a correct replacement or a full refund, I have no response.
Since then, I have made several follow-up calls to the company, during which I have continued to experience unprofessional and dismissive behavior. I have repeatedly been told I would receive a call back from either the manager or an engineer—yet no one has contacted me.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Seemed good at first but after spending time on the phone to make sure I ordered the correct part, sadly, the wrong part arrived 1 day late. Wbe I rang to arrange swap or refund I was told I'd have to post it to them and the chap on phone was rude (garage in Oldham)
I cancelled my payment in the end and the part is ready to be collected, can't recommend based on my one experience but ii think it is a failure in the garage tbf.”
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Customer Care - 1st Choice.
“DO NO DEAL WITH THIS COMPANY I PAID £42 FOR A APART THEY PHONED ME TO SAY IT WAS BROKEN, I THEN TOLD THEM ON THE PHONE TO STOP LOOKING AND I BOUGHT THE PART I NEEDED FROM GERMANY SINCE THEN I HAVE BEEN TRYING TO GET MY REFUND AS THEY PROMISED IF THEY DID NOT PROVIDE THE PART THEY WOULD GIVE ME MY MONEY BACK I HAVE PHONED AND PHONED AND I AM SICK OF EMAILING AND GETTING NO ANSWERS NO RETUN CALLS SO I PHONED CAPITAL ONE. THEN IT GOT WORSE, I HAVE FILLED IN FORMS 5 TIMES FOR CAPITAL ONE AND AM NOW IN THE PROCESS OF SENDING ANOTHER FORM BACK THAT ARRIVED FROM THEM TO GET MY £42 BACK. DO NOT DEAL.”
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Bought a gearbox from T p x Japanese parts and I fitted it and it was faulty so I removed it and contacted them and a week later they still have not contacted me to return. I’ve called them 3 times but keep getting promised and yet nothing.”
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Customer Care - 1st Choice.
“Paid for a gearbox for a Kia Sportage 2017 and was told it was an overseas shipment and would obviously take longer than normal 5-7 days delivery and it will be approx 10-15 days. I received an email saying it was due to be delivered on 19th June and did not arrive. The tracking details were very slow with very little detail and when it did arrive on the 4th July the tracking did not let me know. Today 7th July the repair garage phoned me to say they had sent a 2019 hydraulic gearbox which is a totally incompatible gearbox for my vehicle even though checks were made for my make, model, and year and confirmed to be a correct replacement. I now have to go through the process of a refund and return the gearbox aswell as trying to source another while my vehicle remains at the garage and I have had the expense of a hire a vehicle during this time. Last but not least the packaging was damaged in transit and and had to be repackaged adding further delay to delivery. One star given as there is no option for zero stars”
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Customer Care - 1st Choice.
“Part was not the one I ordered. I was sent a photo of a genuine Citroen part but I was sent a poorly made aftermarket part that I could have bought on eBay for less than £10. But I was still charged £40 which I would have been happy to pay for the genuine part. I felt ripped off and my customer had to put up with a cheap, inferior part. Delivery took well over a week which is rubbish.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“20623006
Ordered more then week ago. Prestige said will delivered next day or 2.
They after week said first one was not look good. After that they said looking another one now saying they refund payment because they don't have one.
Very poor communication”
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Customer Care - 1st Choice.
“Ordered fuel pump from Hancock Salvage via 1stChoice. Waited a week and sender claimed he had sent it but would send another. One week later received part. Had fitted and both the sender and the pump were faulty. Avoid. Cost me money and time and dissapointed. Have purchased a brand new part now instead for not too much more which is what i should have done in the first place.”
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We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
