“Ordered and paid for parts with eco euro parts by telephone and they told me they had the part in stock. Left them three messages to get in contact with me but no reply. After 7 days received an email from 1st choice stating that my payment was being returned as they could not supply the part. Badly let down by eco euro parts. Will never ues them again. 1 star rating refers to eco euro parts as communications from 1st choice were good”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty or incorrect. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I've found this to be a very frustrating experience...my daughter's car broke down in Cambridge. We live in Essex. After recovering the car to a local garage, it was discovered that the clutch and gearbox had gone! The garage receommnded that I contact 1st Choice Spares for a replacement gearbox. The car is 15 years old and not worth a great deal of money.
I ordered a replacement gearbox from A&C Auto Salvage, based in Bolton. They had been with 1st Choice Spares for almost 20 years.
I ordered the gearbox on 07/04/2025. It arrived at the garage on 11/04/2025 at 6pm, when the garage was closed. It was re-delivered early the following week and was fitted to the car on 16/04. I received a call from the garage to explain they were unable to engage 3rd gear and there was an issue with the synchromesh. They explained that if I contacted A&C Auto's, they should contact the garage via video call and they wouyld be able to explain exactly what the issue was.
As of today, A&C Auto's state they are 'too busy' to call the garage and frustingly, the garage have also given a similar response.
The gearbox came with a 3-month guarantee.
My daughter has been without a car for over 2 weeks and the saga continues...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st choice spares do not consider customers, you can complain for ever and nothing gets done. Recommended supplier is a scammer who blatantly lies and once has your money refuses to answer messages or calls Buyers beware this setup is a scam”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us, and we contacted the breaker on 14/04/2025 11:52:48.
The breaker replied on 14/04/2025 11:56:40.
We then notified you on 14/04/2025 13:27:32.
You updated the complaint today at 22/04/2025 11:10:32.
We contacted the breaker at 22/04/2025 11:27:05 and are awaiting a reply.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Ordered a VW polo part from one of your suppliers through your website. I supplied the OEM number and once the part arrived it was completely wrong and not suitable for my vehicle. You agreed to refund it once I had returned it. It's been confirmed as received back but no refund yet, been waiting for several weeks. Communication has stopped since the part had been received back. Would not recommend”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered through 1st choice spares. Had seen an ECU unit in Italy but didn’t want to take the risk. Was sent the exact same ECU I’d seen on ebay but for money. Very dissatisfied.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Extremely poor and non professional. They took the money and never delivered the part. They keep making excuses, terribly lame excuses for why they have not sent the part and they refuse to give me a refund. They seem very shady the way the speak on the phone, keep changing their names and keep shifting blame to other people who are conveniently not in the office when I call. They seems to be running a money laundering kind of scam business. Please stay away from them. They need to be reported to the police as they are most probably running a money laundering business rather than a genuine car spare parts website. STAY AWAY FROM THEM!!!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Not really, both items had to send back , both items they stated I have to pay carraige back and a 25% handling charge. Jaguar spares state that a 2017 Jaguar XE PORTFOLIO REG. OU67 WWO was fitted with XENON+ LED Signature Headlamp so why was I sent a 2015 year headlamp. Same with the bumper Jaguar Spares state that reg was fitted with headlamp washer cutout so why did they supply one without stating it was my fault for not requesting it what is the point of supplying the Reg No. When they take no notice an supply any old thing”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that three breakers' quote were issued for this car parts request.
Quote #1 £66.00
Quote #2 £124.00
Quote #3 £59.00
Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“NOT HAPPY. Was given a quote on a Fuse box that I excepted but the item never arrived and I can't get a refund from the seller and they are ignoring my messages”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Purchased an engine through your site. Engine was no good and had to scrap the car after spending £1300 on labour. Got a partial refund for the engine but I’m still heavily out of pocket.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered a door actuator for my Mazda ,I received the wrong one ,I phoned up twice about a return label which I was assured was on its way stil no lable this was a week ago,can you sort this out please.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I paid for my part since 6th Feb and it has not arrived. If I call they tell me it’s on the way. Ive raised a dispute with my bank now for a refund. This Foreign car spare’s are terrible.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Introduced to foreign car spares.Ordered front bumper and wing for Suzuki alto 2009.paid £200 over phone. No email receipt as asked for.did not receive items on agreed date.asked for full refund.informed 25percent handling fee applied.what handling fee.didnt received item.inot happy.informed credit card company to claim money back under section 75 not received item and possible fraud.tried to contact 1st choice to sort out. kept getting passed on to other phone numbers to sort out refund.not their area.not good enough never use again.dreadful service pure scammers.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We are an internet based company, so if you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 09/02/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Apart from sending the wrong colour of part after I sent a photo of the part required and the colour. Your after sales service is shocking. Asked about your return policy for the part and received an Email stating “You’ve got 2 weeks to return it” no other information”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
