“Terrible first experience. Site was easy to use and find the part I needed. Order was straightforward but the part was damaged.
The supplier isn't responding, and 1st Choice doesn't want anything to do with it.
There either needs to be better vetting of suppliers or more robust ways to help a buyer.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
You emailed us on 27 May 2026 and we replied asking for more information such as the 1st choice ref, the suppliers name and a brief outline of the issue. You did not reply.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 21/05/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Terrible service from the SASparts Manchester didn’t receive/post part after I don’t know how many phone call s over 3 weeks eventually only got my money back having to involve my bank whom where fantastic will never order from this company again AVOID AVOID AVOID”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Found me a company called fords are us from whom I bought a rad pack told it would be delivered in 2-3 days. No delivery came given a tracking number for yodel that did not exist refused to answer emails and phone calls.
After 2week pay pal retrieved my money back. Be wary don't pay by direct debit”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Parts ordered 15th of may, with a 2/3 day delivery. From car motional ltd, rang on the 21st and said it would be sent out ASAP, now the 27th and still not received”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st choice spares did find a firm selling the item that I wanted.
However when the item arrived ir was not as as described by Ted @ACD, it had been broken and self repaired very poorly. This after emialing with specific questions on the state of the item and was told they did not send out damaged goods.
When ACD failed to respond to my request for a refund and to return the item, on 1st Choice give feedback was a box was there a problem with the transaction.
They too did not respond
So much for your money is safe with 1st choice they are not interested in the poor punter obiviously
I will never use 1st Choice again neither ACD”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I purchased a 1596cc Ford C-Max engine - Petrol, bare (No Ancils) from Ford Spare Parts Ltd. It had quite clearly been left outside for a considerable time with little or no cover.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st choice seems ok but their retailer ‘ScottYard’ is awful. Do not buy anything from ‘ScottYard’ ever.
They purposefully supplied the wrong part, despite me having double checked the part number with them in advance. They then took ages to send a returns label and even longer to make the refund once the part had been returned. Terrible service.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered and paid for a 307 seat belt expecting it to arrive in a couple of days. 1 week later and I still haven't had it and I contact the garage to be told I cant just expect them to send it and that I have to phone them. Now this is a new one on me. They don't even pist it that day I have to wait fir them to post it the following Monday afternoon. When I get it its as rusty as he'll. I just cannot believe anyone would think it's fair to send this out to a customer to use on a car. The buckle is really really rusty. Im not sure it will even pass its MOT until later today”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I bought a gearbox and it was worse than the one i already had, paid for the fitting £240 and now i have to pay to take it off again
I had no reply from the people that i bought the gearbox...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I was told the part was available I paid the money for the part plus postage, When chaseing the part was told it was lost in the post the money was returned a very poor service.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A week later Im Still waiting for my parts. No communication .No Valid Tracking number No communication from Delivery agent UK Mail . No response from Supplier apart from parts have been despatched to me . Demand Refund I guess. Will never Use 1st Choice again”
“I am not satisfied, I ordered a part 10 days ago, the money was taken and the part is on its way and cannot arrive, it's a joke, there is no contact with him”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/04/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The people who work with 1st choice are not serious..I pay them their said they have the parts and after 1 week they say we don’t have the parts…tricky guys .. they’re name is Car Motional Ltd”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
