“ordered a picasso door mirror from french car spares. it did not fot,ie the electrical connector was different. i am still waiting for a resolution. i have sent pics, they never reply i have always have to ring them”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“If I could have given no stars i would.
Supposedly posted my item twice, would have been nice to receive it once. Having to claim money back via barclaycard as these tossers won't supply goods paid for or return my payment.”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves.
We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A very poor experience all round.
Part was delivered promptly but badly went downhill from there part was delivered and was a very expensive radar system packaged in a black bin liner and was found to be completely faulty.
This was tested and diagnosed by a Vw franchise worshop. The labour cost me £540 to fit the part and this expense was absorbed by myself and turned out to be money lost due to the ineffective part.
The salvage part supplier claimed it had been tested but clearly it had not as was proved by documentation
The salvage yard still were unwilling to refund me and it’s only because I have warned them it may be escalated to your team they have reluctantly given in.
Despite numerous tel calls they said technical staff not available refund representative not available.
They offered me in the end a replacement part but I explained I had lost confidence in them as a company.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Appalling service. I placed an order for a gearbox 2 weeks ago and had to order it a 2nd time as they failed to process it the 1st time. I chased the order multiple times as nobody called me back as promised to find there was none in stock. Will definitely advise my friends not to use this service.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We note there is no complaint lodged with us so we have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“So far not great. Feedback from supplier was quick and price reasonable. Then no delivery and no explanation. After 3rd call got told that the parts were rusty so not sent.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is incorrect. The member will usually ask you to return the part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“They completed work to engine without checking there were no faults on bolt on parts and blew engine up again. My bill has increased by 1,000 overcharging for labour thhat didn’t need doing and I can’t get my van back which they said would be delivered due to their ineptness- I would now have to collect by train costing £150 to go to Manchester from Surrey at short notice. I am now thinking about taking legal advice - a complete disaster- very untrustworthy would recommend no-one uses them”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“You put me in contact with AAH Automotive who took payment two weeks ago but failed to send the part. They will not respond or refund the £ 180-00 that they have fraudulently taken.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Ordered and paid for an alternator on 5-10-21. Today is 20-10-21. Still no alternator, despite being promised on 3 different dated!!
I want my £193.50 back, right away.
AM Finlayson.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“1st choice found me a part, I paid for it, heard nothing, phoned and messaged delta to be told we can't find the part, wait a while, im told we've found it shipped it today be with you in 24 hours, still no part received. Beem refunded!”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Don't give your credit card details to people over the phone. Not something I'd do normally, but did when I needed a spare. The part was quoted. I paid and then they called to say the part was not available - nothing would be taken from my card. Three days later, I was called by Barclaycard Fraud who said the account needed to be blocked.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Do not use Macclesfield parts !!!
They are extremely unprofessional apart from taking your money.
I ordered a part which arrived and was cracked so unable to fit it.
I informed the customer service team and also sent 13 photos of said fault .
I also sent pictures of the box and packaging which they asked for and was told I would be contacted by Gurpeet .
Gurpeet never called. I had to chase them and ask for a replacement to which I was told I must send the part back to their supplier.
When I asked for the name of supplier I was told they could not tell me who it was !!
Then I was told if I sent the part back there was no guarantee they would replace it !
DO NOT USE!!!!!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Suppliers take no notice of the part number and when you ring to check they don't bother coming back to you.
Even paid for a part, told it was being sent and heard nothing more. Had to ring back to get a refund.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered my part and was told I would have it in 3 working days, didn't happen.1st they blamed it on the delivery depot not having drivers,then after 2 weeks they said the subframe had been damaged at the depot and they refunded me. What a letdown.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Hi bought a spare will for my Transit was told it had a good tyer on it and that would balance it to but when it arrived it had less then 2 mm tread and had not been balanced eather not eavan legal .so rang them and was asked to send some pics so i did and they said that they would send me anoughter one still not reseaved it this was over 2 weeks ago now have rang them 3 or 4 times now and every time i call they will sent you another 1 not happy coz i paid £45.”
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Customer Care - 1st Choice.
“AAH Automotive Solutions appear helpful and won't leave you alone until they've got your money, then they become very difficult to deal with and do not reply to texts or answer calls. I eventually received one of the parts I required, but the other didn't turn up (even though they had lead me to believe it would). They then said they would refund me for the part but never did, completely ignoring any attempt I made to contact them. Given they are very difficult to deal with, act deceptively and don't honor refunds, they don't even deserve 1 star - avoid this trader like the plague!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“When I finally got through by phone , I was asked to upload a piccy with email to show what I needed , no response ,,, left messages no response … left text message no response …. They said they would ring back when I gave them the reference number … still waiting”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Complete shambles. Bought a gearbox 16th July, took two weeks to deliver and it turned up with the selector module removed. After multiple calls, messages photos, finally received the selector on 11 Aug. Car went to garage and mechanics found that it was the wrong gearbox i had been sent. Car is finally fixed after stripping parts from my car and the gearbox provided. The breaker who i dealt with told multiple lies about shipment etc and the whole process was ridiculously long and to find out that it was not the right part was seriously disappointing.
I would never recommend using the website to anyone due to the poor service from Royton Car+Van Brkrs ltd who i paid 325GBP for an incorrect gearbox.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“You are so involved with feed back and eating you have forgotten to serve your customer and even ask them if they have received the part they ordered”
Thanks for your recent feedback.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
