Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Dealer claims he did not see my photo of the part or detailed description. As a result I got incorrect trim of part by mail (overseas!). No way to contact 1st choice spares as the contact form on the website does not submit messages and there are no alternative contact details for online / email communication. Dealer also a hassle to communicate with and only after several emails agreed to a refund. But I'm losing 50 GBP on postage. Will not be using the service again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 5 years ago
Hi,
Thank you for letting us know about the issue with our contact form. This has now been investigated and a fix put in place.
All the best Customer Care - 1st Choice.
“Your trader ACD was really rude and racist to me from the outset - I informed the part was damaged and instead of giving me their returns policy the man I spoke was outright rude. He charged me 24 pounds after driving his damaged goods to him”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“It is now 9 days since I cancelled my order which had not been despatched
and am still waiting for a refund
The amount is considerable to an OAP and am in a position where I have no
money to spend until this is received.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The part I received was broken into 3 pieces.When I phoned the supplier I was told to contact DHL as they were the delivery agent.DHL did not pack the fragile article without any support.By this time I had lost interest,I won’t be using them again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Have a problem with a part from royton car & van spares, I have sent 3 emails to them and 3 emails to 1st choice neither has bothered to respond, BEWARE! shop else where if you don't want to lose your money like I have”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We have contacted out IT support to search for communications from you. These have been found and forwarded to the customer service team. We have now reviewed our internal systems to make sure this does not happen in the future.
All the best Customer Care - 1st Choice.
“Used your company to get quotes ordered and paid for part at cost of £2040 no part on delivery emailed your company no reply ? Telephoned company there wont refund no got bank involved to reclaim money.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Paid for a passenger door mirror for a 56 plate Volvo C70. Received a 2008 plate mirror. Not till I paid for it to be fitted did I find it was larger than the driver’s mirror and the electrical connection was different so although the indicator worked the electrics did not!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I responded to a quote from Specialist Auto Spares in Swinton Manchester. They took my money but did not have the part. Still waiting for a refund. Taking up with trading standards”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Hi 1st choice spares. You seriously need to take a look at some of your supplier's . I've been let down by 2 of your supplier's last week on the day of supposed delivery .”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Unfortunately I found the whole thing painfull due to a faulty part
The refund process was very drawn out and 1st choice was slow to respond to any of the issues I faced due to the faulty part
I even had to pay for the faulty part to be posted back at my own expense”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We have contacted out IT support to search for communications from you. These have been found and forwarded to the customer service team.
We will now review our internal systems to make sure this does not happen in the future.
All the best
Customer Care - 1st Choice.
“Used a company called vaux spares. Initially the wrong part was delivered to then keep being told the correct part was being sent out but it never arrived and was told it was damaged so hadn't been delivered after being told the company had paid extra to have it delivered the day before so dont believe the part was ever actually sent to replace the wrong part and I still have not been refunded. Will pursue the issue and take legal action if necessary”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very dissapointed in your supplyers, as I ordered and paid for a Mitsabushi rear tailgate lamp, witch should have been with me the 28th Aug. and I am still waiting for it, so far i`m £176 out of pocket !!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Unfortunately the company I was referred to by 1st Choice Spares was abysmal, took money for two parts, only supplied one, wouldn't send receipt despite repeated requests. Part which arrived was in awful condition (clearly damage not caused in transit) not as described and not fit for purpose. Seller won't pick up my calls, 1st Choice Spares uncontactable except for online form to which no answer. Gonna be a chargeback situation I fear. Pathetic service from this company and their partners. Definitely avoid. There are decent people out there, these are not they.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
